Covington Place Apartments

Complaint: [redacted]
I am...

rejecting this response because:
They had now told us that the carpet is being removed to being dog urination all over the carpet including places that the dogs never were. There is no dog smell in the townhouse and they said they tested our carpet with a black light to look for dog urine. If you can't smell urine, can't see urine, there isn't any there. Black light will show any kind of liquid that is in the carpet, including any cleaning supplies that could have been used on the carpet. They also could have spilled water on the carpet and the black light would show this. I work and they gave me a total of 4 hours that I was available to come out there which obviously did not work with my work schedule.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2016/02/23) */
Contact Name and Title: [redacted] Mgr.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@covingtonplace.com
Ms. [redacted] lived here from 3-31-14 until 1-31-16.
Regarding the electric, the lease states it must remain in residents name...

until lease end.
We have pictures of alarm face blank and the dirty oven. Regarding smoke odor, she never says they didn't smoke in apartment. Smoke odors remains in walls and ceilings until they are sealed. The Maintenance Supervisor that did her move out inspection does not smoke.
We have documents showing [redacted] did provide her with email address and any other information resident asked for.
I have a copy of her move out notice. It clearly states that she did not want to be present for the move out inspection. We offer that to every resident and she signed this document.
On the Sixty day notice form, she is informed that we highly recommend that she schedule a move out inspection and that maintenance will be coming in to do a pre-inspection.
I have all documents signed by resident stating rules and procedures required by all residents.
She requested another walk through after we had painted, finished doing our maintenance and cleaned the apartment.
We are very offended that the resident is stating we are charging her for these damages for our own personal gain.
We can provide the documents that show all the above information if you need it.

Thank you for the opportunity to answer this complaint.  We strong disagree with the former resident.Our turnover is below the industry average, and we are proud of our employees.  They are trained to always log all resident issues, including maintenance requests and issues into our...

property software system. We replaced this resident’s floor not once but twice because he damaged it, along with a kitchen fire that required painting of the apartment home, which we also did. We also let him continue living there despite not one, but two separate incidents of alleged domestic abuse, a copy of which one memo from us to him is attached.  He also was late on paying his rent on at least one occasion.He still owes us $1209.95 from him again trashing the floors, and leaving the apartment in such a smoky condition that we had to treat it with “kilz” cleaner, despite our no smoking inside rule.  Our collection agency is pursuing this.

we have made a mistake, and have called the complainant to give them a full refund.

The company contacted me regarding my $250 refund and told me to resolve the complaint before they would issue the refund.

Initial Business Response /* (1000, 5, 2015/09/17) */
Leases are legally binding documents with agreed upon parameters once they are signed by both parties. Without signed leases, both parties would be unable to guarantee that either party would fulfill their obligations as agreed.

As per...

the original lease you signed on 9/2/14, in the renewal lease you signed on 11/18/14 and as explained by the staff, Paragraph 3: Lease Term states: "This lease Contract will automatically renew month-to month unless either party gives at least 60 days written notice of termination or intent to move-out."

Your 2nd lease was set to expire on 3/2/15.

Your notice was received on 1/28/15 indicating that you would be moving out on 3/6/15. This is a 38 day notice. At that time we explained again the policy about a 60 day notice being required and explained to you that you would be responsible for the rent through 3/28/15.

On 2/10/15 per your email, you would be paying February Rent late, moving out at the end of February and would not be paying the March's rent due to your financial situation and going through a current divorce.

The lease does not have a "financial burden or divorce clause" that allows you to be released from your obligation. You signed the lease and agreed to the terms and upon move-out were charged damages, utilities, rent, late fees, etc. based upon the lease. You were sent a Final Statement and required to pay within 30 days of receipt or be turned over to collections.

We recognize that you paid your rent on time for the first 5 months. However your apartment was not cleaner than when you moved in, as you indicated and you were charged accordingly.

Additionally, you gave us a bad review and filed this complaint with the Revdex.com and are falsely accusing us of illegal practices. We are following the lease agreed upon by both parties!

We will not refund the balance that was paid as we are legally entitled to the charges per the lease signed. We additionally demand that you take down any bad reviews posted and agree not to post any in the future.

We have invited them to come and smell this carpet in person. Unfortunately, sometimes the pet smell comes out more after a good cleaning, I know that doesn't make sense but any carpet company will attest to this...more to come after the meeting with them tomorrow...

We sent the former tenant photos of the damages and they agreed to what they saw. Former tenant did not disagree with our claims and paid the amount owed for the cleaning and replacement/repair of carpeting.

Hi [redacted]...a few things:  We have checked several times for noise with a furnace, including with our Prop Mgr and two maint. people on January 5, and we sent you the attached email.  There are no noises coming from there, if you hear them again, call right when you hear them, and we'll...

send someone there.We hope your complaint isn't a result of our concern about your dog, which barks a lot...this must stop, or either the dog, or you, must move.  Please let this serve as your first warning, if it happens again we'll need to take further action.You have complained about many things at Covington, yet have lived there for app. a year and one half, and renewed your lease?  If you would be happier somewhere else, we'll let you out of your lease.  This offer is only good for 30 days. [redacted], Owner