Mrs***, We are one of the fastest growing Volume dealerships in the countrySometimes we do get busy and the wait may be longer than we would likeWe have added new Salesmen to our team, as well as, additional Floor Managers and Finance Staff to deal with this issueAs I have previously stated, Yes your were approved and we were very happy to sell you a car at the agreed priceHowever, due to circumstances outside of our control, the income verification, which you provided, was not accurateWhen the bank did a Proof of Income verification, there was a $a month discrepancy from what was put on the loan application and what your HR department verifiedThis income difference threw your monthly debt to income ratio outside of the banking guidelinesIf you would like to speak with your HR department and provide the proper legal documentation to support said income, we would be happy to still honor the agreed priceBest Regards Bryan [redacted]
Mr [redacted] Thank you for your feedbackWe take our customer's concerns seriously Cowboy Kia, is under new management and is now one the fastest growing dealerships in the state We are doing so by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen customer and dealer negotiations happen, misunderstandings can and do occur from time to timeRegardless, you certainly should have received the best treatment possible from our team We are in process of training a new sales staffThe management staff would like to formally apologize for any misunderstandings that may have occurred We feel that part of the confusion may have stemmed from discussing payments without the representative knowing all the details concerning your personal creditThe manager had discussed a program with the sales rep, this program would have had terms that you requested (down, $150/month for months)The program is on a new Kia Soul and is offered through a special lease offer We are disappointed anytime we can't consummate a deal with a customerIt is clear that you made the trip to see us with the sincere goal to drive your new car homeWe apologize for anything that we did to frustrate your plan to do so We would like to offer you a $gift card on us, for your time and gasPlease accept our apology and hope you and your family have a great Holiday If this is agreeable, please email Anthony H***, General Manager at Cowboy Kiaah***@cowboykia.com Again, we apologize for any inconvenience Sincerely, Anthony H***
This was the worst experience that I have ever had in a businessOur salesman didn't communicate with us at all, didn't tell us the prices of cars, features, or anything - treated us like he didn't care whether he sold us a car or notAfter an hour of my husband and I sitting at his desk with no communication, he told us that we needed to do a credit application (not to be submitted, as we had submitted a credit application online two days prior to the visit) so that our information and signatures would be in writingHe eventually came back to us telling us that he "could not sell us a car because we could not afford it," but didn't actually tell us the monthly payment costAll that he said was that we would be unable to afford itAfter leaving without anything to show for the two hours wasted, I have to return to the dealership as the salesman has forgotten to give me back my driver's licenseThe front desk attendant could not locate the employee for almost ten minutes, then when she finds him, he pulls my STATE ISSUED IDENTIFICATION out of his pocketTo top it off, I go to check my credit score and see not one, but TWO hard inquiries on my credit from Cowboy Kia (one for the online credit application that I submitted, and another for the credit application that he told us was only being filled out so that they would have the information and our signatures in writing, but would not actually be submitted)I would not be surprised if I ended up having my identity stolen by someone affiliated with this dealershipNow, after calling three times and leaving three different messages for a manager to return my call, Cowboy Kia is no longer answering phone calls coming from my numberThis is the worst customer service I have ever experienced and I do not feel like my identity and information are safe now because I was lied to at the dealership by someone who was supposed to be helping meI will tell everyone that I know about this experience so that they cannot take advantage of anyone elseThis is the most dishonest place that I have ever dealt with, and their managers cannot even take responsibility for the actions of their employees
[redacted] On behalf of Cowboy Kia, I would like to apologize if things were misrepresentedWe are one the fastest growing dealerships in the country and it does come with some growing painsOur goal is to give everyone the best deal we can and in a perfect world, make every deal work for the both of usWe are in the process of putting the right team together in order to achieve our goalWe know your time is valuable and in no way did we intend on wasting your time or effortWe would like to send you a gift card to help compensate you for your time and gasIf this is acceptable please notify me at [redacted] Best Regards, Bryan B [redacted] e-Commerce and Business Development Manager
[redacted] I was under the assumption this had been handledI just had our Comptroller print you out a checkPlease stop by and ask for Bryan B [redacted] I am here Mon-Fri from 9-pm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me if the gift card for my travel expenses is honored
I reserve the right to file again, if deceptive advertising is continuously observed by this company
From: ***Sent: Thursday, February 25, 2:PMTo: ***Cc: drteamSubject: Complaint #***
*** *** Pitcairn Dr Pflugerville , TX Gift card would be accepted!!!
Ms***,
Thank you for your feedbackWe take our customer's concerns seriouslyCowboy Kia, is under new management and are in process of training a new sales staffThe management staff would like to formally apologize for any misunderstandings that
occurredWe are currently running a promotion that states you have four chances to win a prizeUnder this promotion you must come into the store to claim your prizeOur records indicate you were given a prize.
The $down payment assistance voucher can be used during the special promotion which expires this weekendPlease let us know what time you can drop by and take advantage of this once in a lifetime offerPlease accept our apology and we look forward to helping with your new vehicle purchase.
Sincerely,
Cowboy Kia Management
I went to Cowboy Kia seeking a car for my daughterThey sales person was very attentive and took care of all my needsThey showed my many different options and helped me choose the right carI left with a new Kia Soul PlusThe paperwork wasn't a hassle and I was in and outThis dealership has a large range to choose from and the staff was friendly and respectable10/10!
***
I am very sorry to hear that the ball got dropped somewhereWe have brought in New Management over the past couple of weeks to fix some of the issues we were havingI assure you no one blocked your emailMy thought would be that the salesman that sold you the
new vehicle is no longer with us, and therefore their email was shut offPlease contact me at *** I will take care of this for your immediately.
Best Regards,
Bryan B***
Business Development Cowboy Kia
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I believe the gentleman who responded will take care of the problem right away and I should give him a chance to
Thank you for your help with this
*** ***
Thank you for your feedback. We take our customer's concerns
seriously.
Cowboy Kia, is under new...
management and is now one the
fastest growing dealerships in the state. We are doing so by selling cars to several
hundred happy and satisfied customers each month. While we are proud of this
fact it does come with challenges. When customer and dealer negotiations
happen, misunderstandings can and do occur from time to time. Regardless, you
certainly should have received the best treatment possible from our team.
We are in process of training a new sales staff. The
management staff would like to formally apologize for any misunderstandings
that may have occurred.
We feel that part of the confusion may have stemmed from
discussing payments without the representative knowing all the details
concerning your personal credit. The manager had discussed a program with the
sales rep, this program would have had terms that you requested (0 down, $150/month
for 48 months). The program is on a new Kia Soul and is offered through a
special lease offer.
We are disappointed anytime we can't consummate a deal with
a customer. It is clear that you made the trip to see us with the sincere goal
to drive your new car home. We apologize for anything that we did to frustrate
your plan to do so.
We would like to offer you a $200 gift card on us, for your
time and gas. Please accept our apology and hope you and your family have a
great Holiday.
If this is agreeable, please email Anthony H[redacted], General
Manager at Cowboy Kia.
ah[redacted]@cowboykia.com
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I believe there was a miscommunication there. There should have been an expiration of time to claim. You were with in the cancellation of the program, but I believe he was referring to the time to claim the card. Please contact me at [redacted]
Mrs. [redacted],
I thank you once again for being a valued customer. You are correct we did speak last Friday and during that conversation, I promised to promptly send $100 Gift card and send an additional $100 Gift card due to multiple trips being made to the dealership. Later that night I received a Revdex.com complaint time stamped after our conversation.
Sent Via:
Email (ODR)
From:
Revdex.com of Metropolitan Houston
To:
Contact Name, Handler
Subject:
Send complaint to business
Date Sent:
1/30/2016 1:27:23 AM
Attachments:
I only assumed that you wanted to settled this through the Revdex.com. Once a Revdex.com complaint is made, we must resolve the complaint through the proper channels. Please accept the resolution of the gift card, so that I can promptly mail the two $100 gift cards.
Desired Settlement: We want the $100.00 visa gift card promised If you are viewing this complaint online, attachments are highlighted in blue and located at the bottom of the page. Attachments for mailed complaints are enclosed.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
This was the worst experience that I have ever had in a business. Our salesman didn't communicate with us at all, didn't tell us the prices of cars, features, or anything - treated us like he didn't care whether he sold us a car or not. After an hour of my husband and I sitting at his desk with no communication, he told us that we needed to do a credit application (not to be submitted, as we had submitted a credit application online two days prior to the visit) so that our information and signatures would be in writing. He eventually came back to us telling us that he "could not sell us a car because we could not afford it," but didn't actually tell us the monthly payment cost. All that he said was that we would be unable to afford it.
After leaving without anything to show for the two hours wasted, I have to return to the dealership as the salesman has forgotten to give me back my driver's license. The front desk attendant could not locate the employee for almost ten minutes, then when she finds him, he pulls my STATE ISSUED IDENTIFICATION out of his pocket. To top it off, I go to check my credit score and see not one, but TWO hard inquiries on my credit from Cowboy Kia (one for the online credit application that I submitted, and another for the credit application that he told us was only being filled out so that they would have the information and our signatures in writing, but would not actually be submitted). I would not be surprised if I ended up having my identity stolen by someone affiliated with this dealership.
Now, after calling three times and leaving three different messages for a manager to return my call, Cowboy Kia is no longer answering phone calls coming from my number. This is the worst customer service I have ever experienced and I do not feel like my identity and information are safe now because I was lied to at the dealership by someone who was supposed to be helping me.
I will tell everyone that I know about this experience so that they cannot take advantage of anyone else. This is the most dishonest place that I have ever dealt with, and their managers cannot even take responsibility for the actions of their employees.
[redacted]
On behalf of Cowboy Kia, I would like to apologize if things were misrepresented. We are one the fastest growing dealerships in the country and it does come with some growing pains. Our goal is to give everyone the best deal we can and in a perfect world, make every...
deal work for the both of us. We are in the process of putting the right team together in order to achieve our goal. We know your time is valuable and in no way did we intend on wasting your time or effort. We would like to send you a gift card to help compensate you for your time and gas. If this is acceptable please notify me at [redacted]
Best Regards,
Bryan B[redacted]
e-Commerce and Business Development Manager.
Let me tell you about a recent experience I had at Cowboy Kia in Conroe, TX and why you should avoid the place like fire. To set the stage, I am a professional man in my mid 40’s. I am a father of two girls and I am the GM of a $25 Million dollar business in Houston. I say that not to brag but rather to tell you that my expectations may be higher than some, but after reading this, you will see that they really are not. I would gladly settle for mediocrity from this place….
My girlfriend and I are in the market for a slightly used Jeep Wrangler. They had two that we saw online and decided to drive up and check them out. The first time there, we were met with a group of very aggressive sales people that all seemed to be smoking in front of the dealership. After navigating the nauseating cloud of tobacco, we entered the “showroom” (a term I use very loosely). The first thing I noticed was trash all over the floor and coffee cups everywhere. We were approached by a tall African American gentleman that did not introduce himself, but rather asked “What do you need?” I said “Wow, well, we’d like to check out that Jeep right there” as I pointed to it. It was on the website for $26,500. He said hold on and went to retrieve the keys. When he came back I asked about another Jeep they had on the website and he said he THINKS it was sold but wasn’t sure. I asked if he could check to BE SURE and he said it wasn’t available anywhere. Then he went on to give us the keys and tell us to test drive it. Mind you, he has not asked for any ID. [redacted], he doesn’t even know our names at this point. We drove it, liked it a lot actually, and went to bring the keys back. The guy was nowhere to be found. After looking for him for a few minutes, we dropped the keys on his desk and left.
Two days later on Saturday the 28th of May, I returned to buy the Jeep as a surprise to my girlfriend. I wasn’t about to hunt this guy down again, so I met (I use the word “met” loosely too) a new sales guy. This gentleman said “What are you looking for”. Again, no introduction. I’m seeing a theme here. I said I’d like for you to appraise my truck as a trade and I’d like to buy that Jeep right there. He asked if I wanted to drive it and I told him I already had and that I had a very unfavorable experience with the sales guy and wanted to deal with someone else. Not only was he eager, he didn’t bother to ask why or what bad experience I had. He just wanted a sale, not a customer. He took my keys and went to survey my truck. Again, this guy still does not know my name….
He came in and directed me to his cubicle and asked me to wait for the appraisal to see if we could “make a deal” (HUGE PET PEEVE). While I was sitting at his cube, I could see the reflection of the manager’s “office” in the window I was seated next to. He went in and there began the dance. While he was shoveling food into his mouth, the manager crunched numbers. When he finally came back, he said my name is Steve by the way, what’s yours… I told him and he presented the purchase agreement to me where the price of the Jeep had miraculously jumped $3495 to a whopping $29995. I immediately asked why the price on the jeep was not as advertised as on the website and he said our prices change daily. I told him that oil prices change daily, not car prices. Especially when they are advertised… The offer for my 2015 fully loaded Dodge Ram with a Hemi and less than 20,000 miles on the odometer was $20,000. This is a truck that sold only months ago for $46,000. I get depreciation, but come on. Especially when you are pulling prices on you Jeep. I told him it was ridiculous and he said let me see what I can do. He went back to the manager’s area and began eating what looked like Chinese food or Ramen noodles. Mind you, the manager’s cube has missing windows so when they start yelling, cussing (which they do A LOT HERE, the customer, if he is the only one in the showroom, as I was can hear EVERYTHING that goes on in there.) Here is where it gets good and thanks for hanging on up until now.
He tells the manager fellow, and I quote “THIS GUY IS A REAL [redacted] [redacted]” . I got up from my chair and walked towards the cube where there were 5 others beside Steve and they all went “Shhh shhh shhh”. I said “give me my keys right now. Nobody gets to call me that. This is the most unprofessional place I’ve ever been”. Then, in a wild show of mockery they all six starting waving and very loudly yelling “BYE. DRIVE SAFE [redacted]. BYE FELICIA” etc.
Since then, I’ve tried several times to get ahold of the owner and GM. Calls and emails have gone unanswered. In fact, one of the receptionists told me “We don’t have no owner right now”.
Steer clear of this place if you have any self-respect or dignity. They are vultures.
Mrs***, We are one of the fastest growing Volume dealerships in the countrySometimes we do get busy and the wait may be longer than we would likeWe have added new Salesmen to our team, as well as, additional Floor Managers and Finance Staff to deal with this issueAs I have previously stated, Yes your were approved and we were very happy to sell you a car at the agreed priceHowever, due to circumstances outside of our control, the income verification, which you provided, was not accurateWhen the bank did a Proof of Income verification, there was a $a month discrepancy from what was put on the loan application and what your HR department verifiedThis income difference threw your monthly debt to income ratio outside of the banking guidelinesIf you would like to speak with your HR department and provide the proper legal documentation to support said income, we would be happy to still honor the agreed priceBest Regards Bryan [redacted]
Mr [redacted] Thank you for your feedbackWe take our customer's concerns seriously Cowboy Kia, is under new management and is now one the fastest growing dealerships in the state We are doing so by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen customer and dealer negotiations happen, misunderstandings can and do occur from time to timeRegardless, you certainly should have received the best treatment possible from our team We are in process of training a new sales staffThe management staff would like to formally apologize for any misunderstandings that may have occurred We feel that part of the confusion may have stemmed from discussing payments without the representative knowing all the details concerning your personal creditThe manager had discussed a program with the sales rep, this program would have had terms that you requested (down, $150/month for months)The program is on a new Kia Soul and is offered through a special lease offer We are disappointed anytime we can't consummate a deal with a customerIt is clear that you made the trip to see us with the sincere goal to drive your new car homeWe apologize for anything that we did to frustrate your plan to do so We would like to offer you a $gift card on us, for your time and gasPlease accept our apology and hope you and your family have a great Holiday If this is agreeable, please email Anthony H***, General Manager at Cowboy Kiaah***@cowboykia.com Again, we apologize for any inconvenience Sincerely, Anthony H***
This was the worst experience that I have ever had in a businessOur salesman didn't communicate with us at all, didn't tell us the prices of cars, features, or anything - treated us like he didn't care whether he sold us a car or notAfter an hour of my husband and I sitting at his desk with no communication, he told us that we needed to do a credit application (not to be submitted, as we had submitted a credit application online two days prior to the visit) so that our information and signatures would be in writingHe eventually came back to us telling us that he "could not sell us a car because we could not afford it," but didn't actually tell us the monthly payment costAll that he said was that we would be unable to afford itAfter leaving without anything to show for the two hours wasted, I have to return to the dealership as the salesman has forgotten to give me back my driver's licenseThe front desk attendant could not locate the employee for almost ten minutes, then when she finds him, he pulls my STATE ISSUED IDENTIFICATION out of his pocketTo top it off, I go to check my credit score and see not one, but TWO hard inquiries on my credit from Cowboy Kia (one for the online credit application that I submitted, and another for the credit application that he told us was only being filled out so that they would have the information and our signatures in writing, but would not actually be submitted)I would not be surprised if I ended up having my identity stolen by someone affiliated with this dealershipNow, after calling three times and leaving three different messages for a manager to return my call, Cowboy Kia is no longer answering phone calls coming from my numberThis is the worst customer service I have ever experienced and I do not feel like my identity and information are safe now because I was lied to at the dealership by someone who was supposed to be helping meI will tell everyone that I know about this experience so that they cannot take advantage of anyone elseThis is the most dishonest place that I have ever dealt with, and their managers cannot even take responsibility for the actions of their employees
[redacted] On behalf of Cowboy Kia, I would like to apologize if things were misrepresentedWe are one the fastest growing dealerships in the country and it does come with some growing painsOur goal is to give everyone the best deal we can and in a perfect world, make every deal work for the both of usWe are in the process of putting the right team together in order to achieve our goalWe know your time is valuable and in no way did we intend on wasting your time or effortWe would like to send you a gift card to help compensate you for your time and gasIf this is acceptable please notify me at [redacted] Best Regards, Bryan B [redacted] e-Commerce and Business Development Manager
[redacted] I was under the assumption this had been handledI just had our Comptroller print you out a checkPlease stop by and ask for Bryan B [redacted] I am here Mon-Fri from 9-pm
So easy it was the best buying experience I have ever had
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me if the gift card for my travel expenses is honored
I reserve the right to file again, if deceptive advertising is continuously observed by this company
From: ***Sent: Thursday, February 25, 2:PMTo: ***Cc: drteamSubject: Complaint #***
*** *** Pitcairn Dr Pflugerville , TX Gift card would be accepted!!!
Ms***,
Thank you for your feedbackWe take our customer's concerns seriouslyCowboy Kia, is under new management and are in process of training a new sales staffThe management staff would like to formally apologize for any misunderstandings that
occurredWe are currently running a promotion that states you have four chances to win a prizeUnder this promotion you must come into the store to claim your prizeOur records indicate you were given a prize.
The $down payment assistance voucher can be used during the special promotion which expires this weekendPlease let us know what time you can drop by and take advantage of this once in a lifetime offerPlease accept our apology and we look forward to helping with your new vehicle purchase.
Sincerely,
Cowboy Kia Management
I went to Cowboy Kia seeking a car for my daughterThey sales person was very attentive and took care of all my needsThey showed my many different options and helped me choose the right carI left with a new Kia Soul PlusThe paperwork wasn't a hassle and I was in and outThis dealership has a large range to choose from and the staff was friendly and respectable10/10!
***
I am very sorry to hear that the ball got dropped somewhereWe have brought in New Management over the past couple of weeks to fix some of the issues we were havingI assure you no one blocked your emailMy thought would be that the salesman that sold you the
new vehicle is no longer with us, and therefore their email was shut offPlease contact me at *** I will take care of this for your immediately.
Best Regards,
Bryan B***
Business Development Cowboy Kia
*** ***
I am putting the card in the mail today and sending to the address you provided me with yesterday
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I believe the gentleman who responded will take care of the problem right away and I should give him a chance to
Thank you for your help with this
*** ***
Mr. [redacted]
Thank you for your feedback. We take our customer's concerns
seriously.
Cowboy Kia, is under new...
management and is now one the
fastest growing dealerships in the state. We are doing so by selling cars to several
hundred happy and satisfied customers each month. While we are proud of this
fact it does come with challenges. When customer and dealer negotiations
happen, misunderstandings can and do occur from time to time. Regardless, you
certainly should have received the best treatment possible from our team.
We are in process of training a new sales staff. The
management staff would like to formally apologize for any misunderstandings
that may have occurred.
We feel that part of the confusion may have stemmed from
discussing payments without the representative knowing all the details
concerning your personal credit. The manager had discussed a program with the
sales rep, this program would have had terms that you requested (0 down, $150/month
for 48 months). The program is on a new Kia Soul and is offered through a
special lease offer.
We are disappointed anytime we can't consummate a deal with
a customer. It is clear that you made the trip to see us with the sincere goal
to drive your new car home. We apologize for anything that we did to frustrate
your plan to do so.
We would like to offer you a $200 gift card on us, for your
time and gas. Please accept our apology and hope you and your family have a
great Holiday.
If this is agreeable, please email Anthony H[redacted], General
Manager at Cowboy Kia.
ah[redacted]@cowboykia.com
Again, we apologize for any inconvenience.
Sincerely,
Anthony H[redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I believe there was a miscommunication there. There should have been an expiration of time to claim. You were with in the cancellation of the program, but I believe he was referring to the time to claim the card. Please contact me at [redacted]
Mrs. [redacted],
I thank you once again for being a valued customer. You are correct we did speak last Friday and during that conversation, I promised to promptly send $100 Gift card and send an additional $100 Gift card due to multiple trips being made to the dealership. Later that night I received a Revdex.com complaint time stamped after our conversation.
Sent Via:
Email (ODR)
From:
Revdex.com of Metropolitan Houston
To:
Contact Name, Handler
Subject:
Send complaint to business
Date Sent:
1/30/2016 1:27:23 AM
Attachments:
I only assumed that you wanted to settled this through the Revdex.com. Once a Revdex.com complaint is made, we must resolve the complaint through the proper channels. Please accept the resolution of the gift card, so that I can promptly mail the two $100 gift cards.
Desired Settlement: We want the $100.00 visa gift card promised If you are viewing this complaint online, attachments are highlighted in blue and located at the bottom of the page. Attachments for mailed complaints are enclosed.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
This was the worst experience that I have ever had in a business. Our salesman didn't communicate with us at all, didn't tell us the prices of cars, features, or anything - treated us like he didn't care whether he sold us a car or not. After an hour of my husband and I sitting at his desk with no communication, he told us that we needed to do a credit application (not to be submitted, as we had submitted a credit application online two days prior to the visit) so that our information and signatures would be in writing. He eventually came back to us telling us that he "could not sell us a car because we could not afford it," but didn't actually tell us the monthly payment cost. All that he said was that we would be unable to afford it.
After leaving without anything to show for the two hours wasted, I have to return to the dealership as the salesman has forgotten to give me back my driver's license. The front desk attendant could not locate the employee for almost ten minutes, then when she finds him, he pulls my STATE ISSUED IDENTIFICATION out of his pocket. To top it off, I go to check my credit score and see not one, but TWO hard inquiries on my credit from Cowboy Kia (one for the online credit application that I submitted, and another for the credit application that he told us was only being filled out so that they would have the information and our signatures in writing, but would not actually be submitted). I would not be surprised if I ended up having my identity stolen by someone affiliated with this dealership.
Now, after calling three times and leaving three different messages for a manager to return my call, Cowboy Kia is no longer answering phone calls coming from my number. This is the worst customer service I have ever experienced and I do not feel like my identity and information are safe now because I was lied to at the dealership by someone who was supposed to be helping me.
I will tell everyone that I know about this experience so that they cannot take advantage of anyone else. This is the most dishonest place that I have ever dealt with, and their managers cannot even take responsibility for the actions of their employees.
[redacted]
On behalf of Cowboy Kia, I would like to apologize if things were misrepresented. We are one the fastest growing dealerships in the country and it does come with some growing pains. Our goal is to give everyone the best deal we can and in a perfect world, make every...
deal work for the both of us. We are in the process of putting the right team together in order to achieve our goal. We know your time is valuable and in no way did we intend on wasting your time or effort. We would like to send you a gift card to help compensate you for your time and gas. If this is acceptable please notify me at [redacted]
Best Regards,
Bryan B[redacted]
e-Commerce and Business Development Manager.
Let me tell you about a recent experience I had at Cowboy Kia in Conroe, TX and why you should avoid the place like fire. To set the stage, I am a professional man in my mid 40’s. I am a father of two girls and I am the GM of a $25 Million dollar business in Houston. I say that not to brag but rather to tell you that my expectations may be higher than some, but after reading this, you will see that they really are not. I would gladly settle for mediocrity from this place….
My girlfriend and I are in the market for a slightly used Jeep Wrangler. They had two that we saw online and decided to drive up and check them out. The first time there, we were met with a group of very aggressive sales people that all seemed to be smoking in front of the dealership. After navigating the nauseating cloud of tobacco, we entered the “showroom” (a term I use very loosely). The first thing I noticed was trash all over the floor and coffee cups everywhere. We were approached by a tall African American gentleman that did not introduce himself, but rather asked “What do you need?” I said “Wow, well, we’d like to check out that Jeep right there” as I pointed to it. It was on the website for $26,500. He said hold on and went to retrieve the keys. When he came back I asked about another Jeep they had on the website and he said he THINKS it was sold but wasn’t sure. I asked if he could check to BE SURE and he said it wasn’t available anywhere. Then he went on to give us the keys and tell us to test drive it. Mind you, he has not asked for any ID. [redacted], he doesn’t even know our names at this point. We drove it, liked it a lot actually, and went to bring the keys back. The guy was nowhere to be found. After looking for him for a few minutes, we dropped the keys on his desk and left.
Two days later on Saturday the 28th of May, I returned to buy the Jeep as a surprise to my girlfriend. I wasn’t about to hunt this guy down again, so I met (I use the word “met” loosely too) a new sales guy. This gentleman said “What are you looking for”. Again, no introduction. I’m seeing a theme here. I said I’d like for you to appraise my truck as a trade and I’d like to buy that Jeep right there. He asked if I wanted to drive it and I told him I already had and that I had a very unfavorable experience with the sales guy and wanted to deal with someone else. Not only was he eager, he didn’t bother to ask why or what bad experience I had. He just wanted a sale, not a customer. He took my keys and went to survey my truck. Again, this guy still does not know my name….
He came in and directed me to his cubicle and asked me to wait for the appraisal to see if we could “make a deal” (HUGE PET PEEVE). While I was sitting at his cube, I could see the reflection of the manager’s “office” in the window I was seated next to. He went in and there began the dance. While he was shoveling food into his mouth, the manager crunched numbers. When he finally came back, he said my name is Steve by the way, what’s yours… I told him and he presented the purchase agreement to me where the price of the Jeep had miraculously jumped $3495 to a whopping $29995. I immediately asked why the price on the jeep was not as advertised as on the website and he said our prices change daily. I told him that oil prices change daily, not car prices. Especially when they are advertised… The offer for my 2015 fully loaded Dodge Ram with a Hemi and less than 20,000 miles on the odometer was $20,000. This is a truck that sold only months ago for $46,000. I get depreciation, but come on. Especially when you are pulling prices on you Jeep. I told him it was ridiculous and he said let me see what I can do. He went back to the manager’s area and began eating what looked like Chinese food or Ramen noodles. Mind you, the manager’s cube has missing windows so when they start yelling, cussing (which they do A LOT HERE, the customer, if he is the only one in the showroom, as I was can hear EVERYTHING that goes on in there.) Here is where it gets good and thanks for hanging on up until now.
He tells the manager fellow, and I quote “THIS GUY IS A REAL [redacted] [redacted]” . I got up from my chair and walked towards the cube where there were 5 others beside Steve and they all went “Shhh shhh shhh”. I said “give me my keys right now. Nobody gets to call me that. This is the most unprofessional place I’ve ever been”. Then, in a wild show of mockery they all six starting waving and very loudly yelling “BYE. DRIVE SAFE [redacted]. BYE FELICIA” etc.
Since then, I’ve tried several times to get ahold of the owner and GM. Calls and emails have gone unanswered. In fact, one of the receptionists told me “We don’t have no owner right now”.
Steer clear of this place if you have any self-respect or dignity. They are vultures.