Cox Communications

Review: I cancelled my cable services after having daily problems with the digital box not working. I kept my internet service, which was rated as $72.99 a month. I was told by Customer service rep that I had been credited for cable charges due to service not working, and that I needed to return 1 cable box, 1 remote, and 1 cord to a retail location. I returned the box, remote, and cord I was issued to the 3131 Elysian Fields location. Store representative stated that I was credited for all equipment and owed only $79. I paid this amount, but was contacted by collections saying I owe $702. Cox claims I have an additional box, although I only had service for one box and one television. I have spent several hours on the phone this week and have id #s ([redacted] and ticket numbers for each call. I have resubmitted their own receipt per their request to confirm return of the only cable box I had. I do not have a second cable box, and am now in danger of having my internet disconnected by 4/18 despite returning all equipment. Cox has given me two extensions for the disconnect, each time stating that the issue would be solved within 48 hours, but to no avail.

Ref information for returned equipment: receipt #[redacted], 4-5-16.

**Notable--we previously had analog boxes (2013) when we set up cable on two televisions--when we converted to digital a tech came out and was unable to install a box on one older television, so he took it with him. we disposed of the old tv and used only the new one. It is curious that we have had the service on for several years since this time, and never been contacted about this other box, since we only had a service contract for one tv.

I run an online business and this directly threatens my livelihood, please help!Desired Settlement: I would like the issue resolved and written confirmation from Cox Communications that there are no outstanding charges other than for my current internet service.

Business

Response:

We are sorry to hear that our customer has concerns regarding a charge for unreturned equipment. Upon receipt of our customers concerns we have reviewed our customer’s account, and found that our customer has called and spoke with one of our Cox Advocates, regarding their concerns with the equipment charge. Our Cox Advocate has issued an adjustment to the account for the equipment charge that was charged to our customer in error. We thank our customer for bringing their concerns to our attention, and apologize for any inconvenience caused. Sincerely Cox Communications Executive Escalations Team SE Tell us why here...

Review: Received my current bill after cancelling my basic cable and keeping internet only. Billed for half months service plus $289.00 for a cable box for advanced Tv which I cancelled and returned the box over 2 years ago. Received no previous bill or any statement, but after I cancelled my basic cable in November I received this bill sent several E-mails, phone calls and several messages on there face book page. Received 1 phone call and returned their call and left several messages and have heard nothing back. I refuse to pay for the box that I returned over 2 years ago. The strange part on bill or statement until after I cancelled my basic service and kept Internet only.Desired Settlement: The amount taken off my bill and no disruption in my basic Internet service.

Business

Response:

Hello,

We already recieved the customer's complaint from another avenue. The customer complaint has already been completed. We removed the equipment and charge from the account in 12/24.

Review: This business continues to provide less than adequate internet service that year after year costs increase and the quality consistently decreases.My internet requires resetting as often as 15 times per 24 hour period. It goes out very often, but in a way that is not easily detected by the sophisticated equipment in use by COX or so they say anyway. when I call tech support my hardware is always always the blame in spite of my having recently purchased new expensive equipment. One tech person told me I needed a $15 router to replace my $200 apple router because he hated apple products! I find it usually useless to call tech support since they will say what it takes to get you off the phone or they put you through all of the resets you have already done--w/o change OR they can be quite demeaning !Desired Settlement: FIX IT ONCE AND FOR ALL -- without cost to me and not continue to raise cost for monthly internet services.

stop harassing me to upgrade since I WILL NEVER CONSIDER THAT IF SERVICE CONTINUES TO BE THIS POOR!

Business

Response:

We are sorry to hear that our customer is reporting issues with their internet service. Upon receipt of our customers concerns we have reviewed our customer’s account and found one call reporting issues with our customer’s services within the last 90 days. There was a scheduled visit for our field technicians to review our customers concerns on May 10, 2016, however there was no answer when our technician attempted to reach our customer to let them know that we were in route to their home. Our Executive Escalations Team attempted to reach our customer today to schedule a time for a technician to review our customers concerns, however there was no answer when we attempted to reach our customer. In order for our customers service concerns to be addressed we will need to schedule at a time at our customer’s convenience to review their concerns. We thank our customer for bringing their concerns to our attention, and for being a Valued Cox Customer. Sincerely Cox Communications Executive Escalations SE

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11435850, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

I received NO calls from anyone concerning the scheduled appt .I repeat not one call did I receive and No technician came to my home on the scheduled appt! Note I made certain to give my cell phone as the contact number since my account phone number is an Internet phone and was probably not connected due to the issues. Also the fact that I made one call does not prove anything about the quality of service. I am rather tired of being told my hardware needs replacing when I know this NOT to be the case. Tech support is often demeaning and not helpful. . I did however make several attempts at an online chat to find out why I was stood up by the technician and all attempts FAILED to connect me to anyone. I have not had the time to try since due to illness in the family. I see nothing is mentioned about the $40 credit that was promised to me ? I would like to know if that will be upheld ?

Regards,

Business

Response:

We are sorry to hear that our customer does not accept our response. We attempted to reach our customer again on today at the number on the complaint (504-358-3225), there was no answer we left a detailed message inviting our customer to give a call to our Technical Support Team at 504-304-8444 to schedule an appointment for us to address her concerns. We would like to confirm to our customer that the $40.00 credit promised on May 08, 2016 was applied to the account. We thank our customer for bringing their concerns to our attention, and for being a valued cox customer. Sincerely Executive Escalations SE Cox Communications Tell us why here...

Review: Called them a few weeks ago to make some changes to my bill. I had hbo and starz and wanted to drop starz to save some money. The representative told me that cinemax was on sale for 1.99/month so I canceled my hbo to get cinemax since it was so cheap. I get the bill and they charged my 15.99 for cinemax instead of the 1.99 that I was quoted over the phone. I contacted them today and found out there was no promotion for cinemax and that this representative blatantly lied.Desired Settlement: Since I was over charged by $13, I would like a credit on my bill. Account #[redacted] name on account is [redacted]. I would also like cox to check their records of when I called and find out who I spoke to and hold them accountable for giving false information to customers.

Business

Response:

Review: Hi, over the past 2-3 weeks me and my family have been havin issues with the cox internet connection. It seems every single day in the morning around 8am-3pm the connection is out. I have tried vigorously countless times trying to resolve the issue because I am pretty tech savy myself, so I have come to te conclusion that it's a problem with the modem. But regardless it is really frustrating to me and the rest of my family because we cannot connect to the internet for long periods of time. I am currently in college right now and over the past couple of weeks I can't get any research done while I am at home and I'm pretty fed up with cox communications. I have called multiple times but never able to get a chance to speak to a representative after being on hold for more than 40 minutes. So I ask you please help me resolve this issue. I personally like cox's internet, we have had it for quite some time now but I have a friend who installs AT&T cable boxes and modems and he keeps bugging me to convert over to them, and lately I'm starting to lean more of that way.Desired Settlement: Either a new modem would be great or permanently resolve this issue would be great. I hate having to go to a friends house or staying late at school because I cannot get a research paper done at home.

Business

Response:

Review: Since Jan 2014, I have called COX Communications about my account every month to understand why my bill keeps going up. Once I talk to the customer service agent, they promise me that my bill will be $XX once they add the discounts, remove services, etc. to my satisfaction. Next month when I get the bill, its a different dollar amount then what was promised so I call again and speak to an agent. This has been going on for 4 months now and I went from a bill at $145/mo to this last bill of $286.49.I have been a loyal customer for 7 years now and this is the main reason why I will leave COX for another company that believes in customer service satisfaction.Desired Settlement: I would like someone to fix my bill and ensure that what they say they are going to charge me, they actually charge me that dollar amount and stop playing this game with me.

Business

Response:

Hello consumer,

We have reveiwed the customer account and lower the monthly rate to $175 per month for 12 months and will increase to $195 for the remaining 12 months.

Review: Continuously being over liked and when calling about the bill. Being misinformed by customer service representatives that they will handle the over charges and additional fees. Was also wrongly charged and NSF fee on my account after the representative took the bank account information down wrong,0. The I was charged a disconnect fee however my services were never disconnectedDesired Settlement: I would like for Cox to completely wipe out my July bill in the amount of $176.00 and any overage charges that have been assed to my account because of there error

Business

Response:

Dear Ms. [redacted]

Review: Made numerous requests that Cox fix latency problem with our internet in order that we can use voip phones. Cox acknowledges the problem but refuses to fix it.Desired Settlement: Cox fixes latency problems with our internet.

Business

Response:

We are sorry to hear that our customer is experiencing issues with their services. Upon receipt of our customers concerns we dispatched our Network Ops Team to review our customers concerns. Our Network Operations Team has notified us that they have found and corrected an issue dealing with our network. We notified our customer, on today when he returned our call, that our Network Ops Team have found and corrected and issue with our network. Our customer has agreed to monitor their internet services and give us a call to notify us of if they are still experiencing issues. We are committed to doing everything in our power to ensure that our customers concerns are addressed as quickly as possible. We thank our customer for bringing their concerns to our attention, and for being a valued Cox Customer!

Review: I scheduled for Cox to set up my new internet service on Saturday (11/28/15), they were to come between 3 P.M. and 5 P.M. After 5 P.M. I called Cox to find out if any one would be coming. They were not sure and could not really give me any answer at all. Except that he may or may not come and he would call 30 minutes before his arrival. I stated several times that I had take off of work specifically for this reason. The technician finally shows up at 8 P.M. with no phone call to let me know that he would be there. After only being at my home for a few minutes he says that there is nothing he can do because he has the incorrect truck and would need to return tomorrow (Sunday) morning with a bucket truck. After he leaves I get an email saying that my service date is rescheduled to December 4th. So I call the 1(877) number for Cox and they tell me that they cannot get in touch with the local dispatch office but they would most likely not be able to make it to my home until December 4th. I did not agree on this date with anyone and will not be available for several weeks.Desired Settlement: I would like my internet service to be installed immediately. Preferably today 11/29/15. I would also like a credit for wasting 5 hours of my time that I could have been at work.

Business

Response:

We are sorry to hear that our customer experienced issues with getting their services installed.We have reviewed the account, and found that we were able to get our customers services installed on December 4. We have ensured that we compensated our customer $20.00 for us not being able to install the customer’s services on the original date.We apologize for any inconvenience this has caused our customer, and thank our customer for allowing us the unique opportunity to serve them through this avenue.

Review: I moved and had my service transferred to my new address. A few months after services were transferred we began receiving a bill for the old address. We called Cox and they said that they were going to take off the amount that was charged to the old address. Then a few more months later we started receiving collection calls. We called cox back and now they were saying we had to file a dispute and that someone would get back to us in 48 hours. We didn't hear anything so assuming no news is good news, we thought the bill had been taken care of. Now after recently running a credit report, the disputed amount is still outstanding on our credit. Everyone we have talked to at Cox has said that the dates of service coincide with the new address, yet they do nothing to restore my credit.Desired Settlement: I want the amount owed from the old address to be credited and my credit report to show that I do not owe these jokers another penny.

Business

Response:

Hello,

We do not have an active account with the customer name or address. if the account is under differnt name and address please respond to this complaint with that information.

Review: We have had Cox business service for approx eight years. The contract expired at least five years ago. We initially had cable service due to the bundle required for initial service, but have no need for it. And it is now five times what it originally cost.We attempted about three years ago to remove the cable portion. The person to whom we were continually referred, first name was "[redacted]" but he went by "J[redacted]", was extremely rude and uncooperative. He continually sent us documents to change our service to remove the cable service, but still pay the same total price, AND, initiate another three year contract! We could get nothing else out of him. He refused to cooperate and we did not know what else we could do. We were stuck and have been thus far.Again this January 2015, we again tried to remove cable and also two additional phone numbers no longer needed (not phone lines, just extra ringmaster phone numbers). We ended up with a new person "[redacted]" who gave us the same problems as her predecessor. Although at least this time it was only a two year contract and the price was a tad less.Fortunately, this time we ended up being able to reach a manager in hopes to resolve the issue once and for all. His name is [redacted]. He finally admitted that we should have been allowed to make changes in May of any of the preceding years (a fact not admitted to us before) and he would agree to make the changes right then in January. Which doesn't make up for the many months we've paid and shouldn't have. But at least a start.... (Again, the contract expired years ago, so not sure why we are limited to changes in May anyway.)Yet, three months later, we have not received any paperwork to get the change made, & we continue to be billed for and pay for the services. We have left so many messages for [redacted] over the three months regarding this matter (he doesn't ever answer his phone), but he has only one time returned the call, although his voicemail message promises he will return the call within eight business hours. The one time that he did return the call, in February, we were with a client & called [redacted] back shortly thereafter, but again reached his voicemail, leaving a message, which was never returned.Continuing to be ignored by [redacted], we contacted [redacted] again, hoping that she could help, now that we are in the window where we can change the service. [redacted] did admit this and promised to send paperwork accordingly.Two weeks passed, but the paperwork was never received. Another call was made to [redacted] to remind her that we are awaiting the paperwork. This time, she did send paperwork, but again, only for initiating a new 24 or 36 month contract.A phone call was made to [redacted] demanding the correct paperwork with no new contract. This was Wednesday (Apr 15). She promised to send. A message was also left for [redacted] on this same day to request his aid in this matter.The following day, Thurs Apr 16, the paperwork was yet to be received, nor did [redacted] return the call. Another message was left for [redacted]. [redacted] was also calls twice, but she did not answer, and her voicemailbox is full, so she was sent an email reminding her that the info is needed.Today, Friday April 17, [redacted] has again ignored the phone message, & [redacted] has not sent the paperwork.We need this corrected immediately, retroactively! We have continued to try to have this resolved, but to no avail. We continue to be billed for, & pay for, something we have tried in vain to remove from our service.Any help in resolving this very dishonest practice, of ignoring our requests and continuing to take our money for something we are asking to have changed, is greatly appreciated.Desired Settlement: We expect all cable changes, & charges for the ringmaster numbers, to be refunded to us, since the time that we have been trying to resolve this matter.

Business

Response:

Review: I discontinued service with Cox Communications on 19 September 2013. I was told that a refund would be forthcoming. I learned today (30 October 2013) that my refund was not processed until 25 October 2013 and would not be mailed prior to 1 November 2013. Cox would not allow me to withhold payment to them for more than six weeks -- as their customer service agent agreed. They were unwilling and/or unable to expedite my refund. Holding on to a customer's refund for that length of time is unfair and seems to me to be unlawful use of someone else's money.Desired Settlement: I would appreciate an immediate refund of the money due to me. Further, I would like for Cox Communications to modify their refund procedures to ensure that customer refunds are treated with the same time urgency as customer bills.

Business

Response:

[redacted]

Dear Mr. [redacted],

Thank you for allowing us the opportunity to serve you. We are in receipt of your complaint letter filed with the Revdex.com in regards to your refund.

I have reviewed your account. Our records show that your refund check has been mailed out and you should receive your refund check within the next week

Please accept our apology for any inconvenience this may have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account.

Customer Relations Specialist

Review: I've been with Cox for 3 months, and during this time I have not had a complete month of service due to "outages". I work from home and the Internet is needed. Every week service is interrupted for one thing or another. My bill is up to date and they continue to apply balances to my account. If I pay the bill shouldn't I have service every month? This isn't fair to me. I'm in tears because I can't get a complete week of work done. I shouldn't be going through this with the only available company in my area. Something needs to be done.Desired Settlement: A credit of some sort should be issued and a letter for my company regarding these issues is warranted.

Business

Response:

We are sorry to hear that our customer experienced issues with their data services.Upon review of our customers account we see that our customer has called into our Technical Support Team regarding her concerns with her services not working. Our Technical Support Team scheduled a technician to review our customers concerns on May 22, 2016. We have issued total compensation for our customers concerns in the amount of $69.10. Which is more than our customer pays us for a month of data services. We apologize for any inconvenience our customers service issues have caused, and appreciate the unique opportunity to serve them through this escalation avenue. Sincerely Executive Escalations SE Cox Communications

Review: Charge for services not used. Billed for TV Franchise Fees of $0.39. No longer have Cox as TV provider. Was told is standard fee everyone is charged. Feel it is unfair to be charged for service not used.Desired Settlement: Understand why standard fees are charged for 911 services, and services for deaf etc. Do not feel it is fair to be charged for TV services - Tv doesn't relate to health and well-fair of society.

Business

Response:

Review: I ordered services on line to get the free installation. when I get my bill I see a $25.00 outlet charge. I called in to find out what this charge was. Talked to three different department and everyone tells me that the installation counts for three room and not four. I informed the rep that had I knew this before I sign up I would have Gotten 3 room installation. This is considered a hidden charge that should be disclosed before the install. The customer service is horrible. I told them that I wanted to disconnect service due to this hidden charge and the bad service the rep told me ok I can disconnect your services now. He didn't even want to connect me with an supervisor. Then to top things I'm supposed to get the 150MBps internet that was advertised. I'm getting half of that. This is false advertisement.Desired Settlement: I want my internet to get the correct speed and I want a credit for that undisclosed charge. I want those reps that I talked to reprimanded for their horrible service. Also tell then they should not try to threaten customers that want to cancel services telling me that I would have to pay a fee when I only had services for one week. "Barley". I want to keep my services but don't care for the attitudes and hidden charges.

Business

Response:

Review: Cox Installed internet and phone about 8 months ago. Instead of installing a dedicated cable they split the cable with the business next door. As a result we have very poor service, the credit card machine does not work, phone and internet services drops out. We've call numerous times with the same result. The send some one out, the service tech says we need send another crew out to run a dedicated cable to your business and it stops there. No one ever show up and we start the process all over again. And they never fix the issue.Desired Settlement: Run a new cable asap, make sure the service is running and refund 50% of the last 8 months of payments.

Business

Response:

Team,

This customer issue was resolved on 05/16. When speaking with person who's name is on this complaint, they state they did not file this complaint, that it was someone else in the establsihment that filed this with out his knowledge. That he was out of town at the time of complaint. He states all repairs were made on 05/16 and there are no current issues with any of their serivces.

Thanks

Review: I have a tuning adapter and found out that some components were missing out of the box. A POE Filter was needed and they wanted to make it so hard to just have it available rather then their tech come to me and for me waiting for 2 days. They did that one purpose to send people live me through stress. I asked them for another kit for the tuner and they claimed that they don't have none. If a gov agency needed something then they would have did it for them right of way and ashamed to see how they screw over me.Desired Settlement: Company should have something like the filter in stock rather than having delivery driver be the only ones having it for me to watch my TiVo channels.

Business

Response:

We are sorry to hear that our customer had concerns regarding the installation of a filter. Upon receipt of our customers concerns we reached out and spoke with our customer, who stated they have since realized the Tivo was not what they were thinking it was and asked for us to please disregard the Revdex.com Complaint. We thank our customer for bringing their concerns to our attention and for being a Valued Cox Customer. Sincerely Executive Escalations Team SE Cox Communications Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11446599, and find that this resolution is satisfactory to me.

Review: Service was discontinued at the Elysian Fields location in person at or around 08/15/14. The customer service representative stated that I was due a $99 refund. Cox then drafted a $130 payment on the 25th and will not refund the monies. I have called 4 times regarding the refund and have not seen a reversal of the payment or been delivered a check.Desired Settlement: I request full reimbursement of my funds.

Business

Response:

We are sorry to hear that our customer has had issues with receiving his refunded balance. Upon receipt of this complaint we reached out to the customer and he confirmed that he received his refund for the credited balance on the account on yesterday. We do apologize for any inconvenience this has caused, and thank our customer for bringing this matter to our attention.

Review: I am filing this complaint with the Revdex.com against Cox New Orleans because of the issues that have occurred since the installation of the Contour by Cox system on 23 July 2014. All references are in 24hr clock time and Central Time Zone. The system consists of a Master and 2 Client units to replace the old DVRs. Installation was performed by Cox technicians on the 23rd of July and when the techs left the system appeared to be working. Starting on the 24th of Jul issues started to arise. Corrective action was tried by service personnel by contacting them at ###-###-#### and issues returned within 24 hours. As of 22 Aug 2014 I have had the following contacts with cox and the issues are still not resolved. 6 trouble calls by phone, 5 service calls at my home by sub-contractor technicians and a supervisor, 2 emails sent to Cox on their website and 2 visits in person to the center on Airline Dr in Metairie. I have documented all contacts with Cox and currently it is a 4 page document in 8 point font and will be glad to share this with anyone. This is about getting a working Contour system as adjustments have been made to my bill which was due on 23 Aug 2014 by the personnel at the Airline office. On 22 Aug I called the number listed on your website for Cox, ###-###-####, and after going through the prompts was put on hold at 0940 with the message All representatives are still assisting other customers. Please continue to hold for the next available representative for the next hour (1040) at which time I terminated the call. I have been told by 2 Cox representatives that the issues I am having are currently common to the Contour system and Cox is trying to correct it. Until this is done I will just have to wait as there is no amount of phone calls or service visits will correct the issues as it resides at the Cox plant/programming level. I have been a Cox customer for over 25 years and this is the first time that I have been ignored by Cox to escalate my issues.Desired Settlement: Install a working Contour system. I also do not know if middle or senior management is aware of the issues or the responses that their customers are getting by the personnel at lower levels.

Business

Response:

We resolved the consumers complaint. On 09/02 our Engineers made repairs to our headend and resolve the cusotmer problems.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10189884, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

8 Sep - Erratic Pause/Play/Rewind functions on

live program with Master BR - Client & Guest BR - Client. 09:20 am Called [redacted]

Christopher left message on voice mail and requested call back by COB. 09:25

am Called [redacted] left message on voice mail. 11:15 am Unable to play recorded program. Get black

screen then error message “DVR Network Unavailable. Sorry, we have experienced

a problem playing back this recording. Please try again in a few minutes. If

the problem continues, please contact Cox Customer Service at ###-###-####.

Reference 2.1.2.2” Press “A” button and return to live broadcast. Get blackscreen freeze on Family Room - Master, Master BR - Client

& Guest BR - Client. Unable to use remote control. Remove AC from Master

and reboot. Playback of recordings normal on all units. 1:40 pm Called Revdex.com NOLA

for status of complaint. Transferred to voice mail and left info required for

return call. 3:37 pm Received call from [redacted] and he wants to analyze

preimeters and reset units from his office and for me to call back

(###-###-####) at 4:15 pm. 4:15 pm Called [redacted] and TX levels still too high. Set up

service call for 1500 – 1700 tomorrow 9 Sep.

9 Sep - Cox technician [redacted], Emp # 10040, arrived at 3:00 pm and analyzed the installed system and said that there was an issue at the plant and he could not correct the problem. He discussed issues with [redacted] on the phone and said they would get back with me.

10 & 11 Sep – No response.

12 Sep - Called Cox trouble number (###-###-####) and placed another service call. This issue is not resolved as I am having the same recurring issues.

My question to Cox is why are they closing the service requests, since 1 Aug 2014, when the issues are not resolved.

Regards,

Business

Response:

We apologize about the delayed response. We have been actively working with our customer regarding his concerns with his contour system. I have spoken with our customer and he states that while he started off with 18 issues we have resolved all issues but one. We have escalated the customers issue to our escalation technician supervisor, and credited the customer for the issues he has experienced. The customer states he is satisfied with actions taken, and has our contact information for any additional questions or concerns. We thank our customer for the opportunity to serve him, and for choosing Cox Communications.

Review: I have been a Cox customer since the 1990s. After my remarriage, my husband and I had no problems with Cox, even after the day in January 2002 when our cable box was stolen, along with a tv and CD player, and Cox agreed to let me make payments on the stolen box. After bringing them a police report, I started making payments at the office on Galvez and Canal Streets. I do not know how much I paid, but the years passed, and we always had one digital box in the house.However, the digital box malfunctioned on Thanksgiving Day. I called Cox, and they thought that attaching the cable to the tv would work, but it didn't. The tech repair visit and subsequent bucket crew effort to repair the defective wire in the tree failed. When I called, they told me the bucket crew had repaired the wire, but they hadn't Next, they said that they hadn't repaired it. Every time I called, I got a different story. Finally, I told them I didn't want the digital box any more and brought it in to a Cox store on Dec. 5th. After a barrage of phone calls telling me different things and yet failing to repair the problem, I cancelled my service. Subsequently, I was billed for 2013 November to December service, and they added a $280.00 charge for the box stolen in 2002. I told them I would pay the October-November bill for 122.72, but I was not paying for a 13-year-old stolen box or the non existent service in December. Together, the box and other charges cost 409.00.My lawyer sent them a letter explaining that my contractual obligation to pay for the box ended 10 years after I entered the contract in 2001. He asked them in a letter to mail me a bill reflecting only the final amount owed, 122.72 for Nov. - Dec. service. I thought I had the matter settled with a collections rep on the phone. I agreed to pay 25.00 a month until that bill was paid. However, Cox ignored the attorney's letter. They keep mailing me bills demanding 409.00. I have paid them $50 of the 122.72 I owe them, but they keep harassing me.Desired Settlement: Cox ignores the 10-year contractual legal limit on the 2002 box. I went to the address on the back of Cox bills, where they say customers can dispute bills: 1300 Perdido, 2W89, NOLA. They'd never been there. That is an overt lie written on their bills. Cox is also misrepresenting what a phone rep told me I owed, which was the Oct-Nov. charge for 122.72. Cox should admit I only owe $79. I've paid $50; they insist I owe them over $300. Resolution - mail me a bill for $79, what I owe.

Business

Response:

Hello [redacted],