Coyote Logistics

Good morningHow do we find out what the closed unanswered complaint is? I’ve looked through the Revdex.com system and I do not see how to research complaints I do know that Jill [redacted] /John [redacted] and I discussed the attached complaint (from 09/15/2015) last year It too had gone unanswered due to the Coyote contact for the Revdex.com leaving the company My response last year was, that due to the age of the complaint and the nonspecific nature of the complaint, I had to narrow it down to a shipment I thought might have been the issue Coyote Logistics is a transportation property broker We arrange for customers and shippers freight to be transported with trucking companies that will move the shipment for a fee Coyote moves ~– shipments a day It appears that for this shipment, Coyote arranged to move a shipment from [redacted] to [redacted] (the Consumer, the complainant) on 09/04/ Unfortunately, the Coyote representative named in the complaint was no longer with Coyote last year when this was researched I do not have any information to support or defend what was said in the complaint; however, I am able to see that the type of shipment was considered a less-than-truckload and their closure on a holiday and their follow up actions/inactions are in typical with that type of shipment They will route their deliveries based on geographical areas and it may not be conducive to the customer’s timelines Although somewhat expected in the less-than-truckload industry, Coyote’s actions/inactions were unacceptable I would like to think that our representatives would have communicate the expectations of the delivery when shipped around a holiday and with a less-than-truckload provider As mentioned above, Coyote’s customer was [redacted] and they paid Coyote for the transportation for this shipment to *** Coyote arranged another shipment from [redacted] to [redacted] (the Consumer, the complainant) on 09/15/ Coyote did not charge [redacted] for this shipment, which should have been passed down to *** Please let me know if there is another complaint that was being referred to or if this was is Chris [redacted] Executive Director, Strategic Operations COYOTE A UPS Company T: F: C: E: chris[redacted] @coyote.com North Point Pkwy, Suite 150, Alpharetta, GA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, St James [redacted]

Good morning. How do we find out what the closed unanswered complaint is?  I’ve looked through the Revdex.com system and I do not see how to research complaints.       I do know that Jill [redacted]/John [redacted] and I discussed the attached complaint (from 09/15/2015) last...

year.   It too had gone unanswered due to the Coyote contact for the Revdex.com leaving the company.    My response last year was, that due to the age of the complaint and the nonspecific nature of the complaint, I had to narrow it down to a shipment I thought might have been the issue.  Coyote Logistics is a transportation property broker.  We arrange for customers and shippers freight to be transported with trucking companies that will move the shipment for a fee.  Coyote moves ~7000 – 10000 shipments a day.    It appears that for this shipment, Coyote arranged to move a shipment from [redacted] to [redacted] (the Consumer, the complainant) on 09/04/2015.   Unfortunately, the Coyote representative named in the complaint was no longer with Coyote last year when this was researched.  I do not have any information to support or defend what was said in the complaint; however, I am able to see that the type of shipment was considered a less-than-truckload and their closure on a holiday and their follow up actions/inactions are in typical with that type of shipment.  They will route their deliveries based on geographical areas and it may not be conducive to the customer’s timelines.    Although somewhat expected in the less-than-truckload industry, Coyote’s actions/inactions were unacceptable.  I would like to think that our representatives would have communicate the expectations of the delivery when shipped around a holiday and with a less-than-truckload provider.    As mentioned above, Coyote’s customer was [redacted] and they paid Coyote for the transportation for this shipment to [redacted].  Coyote arranged another shipment from [redacted] to [redacted] (the Consumer, the complainant) on 09/15/2015.  Coyote did not charge [redacted] for this shipment, which should have been passed down to [redacted].    Please let me know if there is another complaint that was being referred to or if this was is.       Chris [redacted] Executive Director, Strategic Operations   COYOTE A UPS Company   T: 847.810.5446 F: 847.810.5946 C: 678.620.6028 E: chris.[redacted]@coyote.com 960 North Point Pkwy, Suite 150, Alpharetta, GA 30005

Tell us why here...
As a transportation property broker, Coyote arranged for Kaliboi Transport, LLC to move a shipment to Miami, FL.  As the complaint mentioned, due to no fault of Coyote, the driver arrived on a day when the consignee was closed in observance of a national holiday.  A...

Coyote representative was in communication with the driver on Monday and agrees that he put the driver on hold to attempt to get further directions from the receiver.  Unable to get in touch with the receiver, Coyote did get back in touch with Kaliboi Transport, LLC and offered to pay the driver $300 to layover Monday and deliver on Tuesday morning.   Our standard contractual rate is $150, which Kaliboi Transport agreed to, but due to the situations we offered the carrier double what they contractually agreed to.  The $300 was offered so the driver could get a hotel room, because the driver didn’t have a sleeper berth on his tractor.  The carrier took it upon themselves to take the load back to the Atlanta area.  The shipper is based out of Monroe, GA (near ATL).  Coyote spoke with Saint James (dispatcher) and tried to work out a better resolution other than returning the shipment back to the, but he would not negotiate.  Saint James wanted the $750 for the original shipment to Miami and the $300 for laying over, which they opted not to do and returned it back to Atlanta.  Kaliboi Transport didn’t come right out and say they were “holding the load hostage”, but their actions indicated that if we didn’t pay the original charge and the $350 that the freight would not get returned back to the shipper.  Due to these actions and not willing to compromise, Coyote paid the fee and posted the FreightGuard report.   The classification of the report is a series of drop down boxes and the box for “held load hostage and unethical or deceptive business practices” was clicked.  Due to their actions, Coyote was forced to incur and additional $1900 to have the shipment redelivered to Miami, FL. 
 
Coyote will remove the FreightGuard report but will keep Kaliboi Transport, LLC in do not use in our operating system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
St James [redacted]