CRB Offroad

I attempted contact multiple times, including email. Mr*** responded to my email yesterday saying "what is done is done." I replied back explaining that I would like to further discuss and come to a solution that resolves the matter. I have not heard back from him or Mrs***. I will follif I hear back. Call me if you have any questions. I reviewed our notes which shows Farmers set a last day of 10/31. According notes, the renter was choosing to work through his own his own insurance policy with ProgressiveWe then asked for an update Direct Bill. We did not receive a new direct bill to Progressive which meant that Mr*** was accruing charges form 11/onward. We made several attempts to contact Mr*** during the rental so we can update any billing changes and required deposits. The renter returned the car on 11/at which point we close-pended the contract. On 12/8, Mr*** indicated that he way still trying to involve Progressive despite discovering that he did not have rental reimbursement on his insurance policyOn 12/14, our team left a voicemail for Mr*** indicating the balance owed is the renter's responsibility. We did not hear back from Mr***. It was not until 12/that the rental was closed and Mr*** was billed for all remaining charges given Farmers declined to extend the rental as did Progressive. Since Mr*** inquiries into the Revdex.com, I have made multiple attempts to contact Mr*** via telephone and email to discuss and resolve matters. I only received an email approximately two weeks ago from Mr*** saying "What is done is done." I have since made multiple attempts to contact Mr*** again via telephone and email to discuss and resolve matters. I did not hear back from Mr***. I am committed to Mr***' overall satisfaction and am empathetic to Mr*** dealings with the insurance companies which is why I have refunded $in good faith to Mr***. I have attempted to contact Mr*** to inform him of my decision

Spoke with Havasu Air Center and customers wife everything is resolved she said her husband will be happy with the free day and she appreciates the gesture

Spoke with the customer late yesterday afternoon and resolved the situation. Mike decided to refund his entire deposit for the service concerns and timeliness of our team’s response. Accounting team confirmed this morning that his refund is being processed today.Mike’s summary is
below. Please let me know if you have any other questions. Customer was in a car with UBERHe returned on 6/and dropped the car off in Casa GrandeWhen he returned he received a receipt that showed that he didn't owe anything, because of the direct bill with UBER that came out of earnings and Casa Grande did not understand how to explain that. Because he returned on a Monday, he had the bill from the prior week’s shortfall (5/25-6/1) due-$and the new billing cycle of 6/1-6/when he returned-$We did not collect those amounts on the credit card and were going to use the $deposit to clear themThe communication could have been better from the team at UBER on how that takes place and the timeliness of the deposit returnCustomer called a few times and received a few different answersUltimately frustrating the customer quite a bitDue to the miscommunication and the timeliness of the refund being processed (501U missed on submitting the refund request for days and it was done at EOM) I have decided to refund the customers whole deposit

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received notification that Enterprise is no longer pursuing this matter and consider the case resolved
Regards,
*** ***

Customer was called and we refunded him the fuel charges $22.12 *** *** ***Executive Assistant480-785-office480-785-direct480-648-fax***@ehi.comOperating***Arizona Administrative
HeadquartersWGalveston StreetSuite 1Chandler, AZ 85226USAenterpriseholdings.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for
the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are not pursuing the customer for damages. The DRU has already been informed and the customer should have received something in writing from DRU a week or ago. Customer is also aware. This case is closed

Called customer and left message notifying her we will adjust the rate to $as per her request Please close. Thanks!

I am having *** in-house look into this ticket and see if they can extend the rental the days Per the notes the customer was contacted about the last day set Once I hear back from In-house I will contact the customer. thanks***

We have attempted to reach out to customer several times via phone and email with not success. It was a policy max set by the insurance company and she kept the rental for extra days. After not hearing from the customer after several attempts we can close this

Since submitting the Revdex.com complaint I received one call on July 25th but was out of townI returned today and have placed a return call. Prior to this I received a
call on March 29th, which I returned on March 30th but did not receive a responseI submitted a follow up customer service email on April 5th, but did not receive any additional calls prior to the one mentioned above on July 25th

The address where I rented the vehicle is : *** * *** *** *** ** ***

The numbers we had on file were added to Enterprise DO NOT CALL LIST and there has been no contact at all with this customer since. Michele P***Executive Assistant###-###-#### office###-###-#### direct###-###-#### fax

I talked to her just now I let her know that I sent the request to Chris in accounting asking him to process the refund for the full rental )because it wouldn’t allow me to do it in RALPH and I don’t want to have it get rejected in RFS) She was happy with the quick call and apology and
said she would let the Revdex.com know that she is happy with the resolution. Michele P***Executive Assistant

This compliant was handled and taken care of with customer on April 25th

I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution has been satisfactory to me. This matter has been handled by the company and I was offered a discount of 20% which I am pleased with. I consider this complaint to be resolved
Regards,
*** ***

I accept the response from Enterprise Rent A Car,they should no where that ifA employee is terminated that a former employee cannot rent a car as far as the accusation of me calling a client this is falseBut I would accept that from a unprofessional companyAll I wanted from Matt L*** is to produce in the company handbook that a terminated employee is placed on DNR.they have failed so I will tell everyone I know never to rent from Enterprise rent a car again.which after I was terminated I rented a car approx times.some DNR
Regards,
D*** ***

This was a billing misunderstanding. Spoke to customer. All cleared up

The entire rental for this customer was waived per her request. Please close. Thanks!

This has been handed with the customer.   Michele P[redacted]Executive Assistant[redacted]