CRB Offroad

Response to this complaint is that the customer thought that she was being double charged.  After looking into it she was in fact not double charged and got the money that she thought back.  Please close.  This was resolved with the customer a while ago. Thanks!

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  The gentleman was very kind and understanding and agreed with me on my concerns.  He released my $100 from his companies hold on my bank, said his company would handle the charge under reconstruction and I am clearly satisfied with the completion of this complaint.

Please accept this correspondence as our response to the complaint filed by the customer, Ms. [redacted].Ms. [redacted] rented a 2015 Toyota Camry from ENTERPRISE LEASING COMPANY OF PHOENIX, LLC, at West Phoenix location in Phoenix, AZ on March, 22 2016. This office handles damage recoveries for Enterprise...

rental vehicles.    Ms. [redacted] states that she informed the branch that she had been involved in an accident and knew that she would be responsible for her $500.00 deductible.  She stated in her complaint that she had the intent to pay her deductible of $500.00, but could only afford to pay $25.00 payments.  The intent of Ms. [redacted] payments was not communicated to The Damage Recovery Unit. The Damage Recovery Unit called Ms. [redacted] on 6/28/2016 and left a voice message requesting a call back to explain the claims process and payment options. The Damage Recovery Unit also sent several letters advising Ms. [redacted] that her claim would be forwarded to a collections agency.  If Ms. [redacted] would have contacted The Damage Recovery Unit, she would have been informed that our office only accepts payment plans if the minimum payment of $100.00 a month is made. Ms. [redacted] did not contact our office to formalize a final payment plan, therefore she was forward to a collections company per our claims process.  We request that Ms. [redacted] continue to make her payments, but make them with First Finical Asset Management. This company manages Enterprises lower dollar payment plans. On December, 5 2016 a Supervisor left a voice message for Ms. [redacted] requesting a call back to go over the payment plan process in more detail.  Thank you for your consideration in this matter.  Please contact the undersigned should you have any additional questions.

Please close we are not pursuing the customer for the damage.   cid:image001.gif@[redacted] Michele P[redacted]Executive Assistant[redacted]axMichele.T.P[redacted]@ehi.comOperatingcid:image003.jpg@01D0...⇄ Administrative...

Headquarters[redacted]USAenterpriseholdings.com

We are working on this one and have been since we got it.  The damage issues can take some time.  I will let you know once we have it resolved on our end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We still cannot get a hold of him. We will be refunding the cleaning fee for the smoke.  There will be no other refunds done.  Customer was escorted from the location becauseIn this transaction the person involved threatened to break store windows and was escorted out by officials. This is a closed  file.

It looks like [redacted] didn’t pay for the $1020 that was billed to them and deemed it customer pay.  I reached the customer and gave him this information and his RO number  Michele P[redacted]Executive Assistant###-###-#### office###-###-#### direct###-###-####...

faxMichele.T.P[redacted]@ehi.com

We have attempted to reach out to this customer multiple times with no return calls.  We are closing this down at this time.

This complaint is closed.  We have tried to reach this customer with no luck.  Once we do not hear from them and have tried all outlets of trying to get a hold of someone we no longer consider it an open issue.  There was VM left, emails sent and one of the numbers is...

disconnected.  Please close.

We will not be refunding the customer the balance as the balance is truly her balance from the rental.    Michele P[redacted]Executive Assistant[redacted] office

Per instructions from the Revdex.com I reported direct contact from the business to the Revdex.com,  and did not respond. I thought that is what I was supposed to do.I received 1 email and 1 voice mail from the business.I have one phone number. It has not been disconnected or changed in years.I want the money back for the days I did not rent the and I want the 15 dollars stolen from my debit card after I was accused of something not true, and banned from the place, which I don' t mind at all, by the way.

Customer has been called by Area Manager and the refund has been issued.  Please close.

When a customer had been contacted numerous times with out a response we close them out.  If the customer calls then I will respond but as it sits we consider this case closed.  Thanks!

Please advise why this was marked as resolved? Enterprise never spoke with me and I never received even an apology from them. Thank you,[redacted]

I just spoke with this customer.  Long story short she is frustrated with the charges because [redacted] never informed her of her policy max and we also didn’t communicate it until we were threatening her to return the car because she was down money(she was charged for 15 extra days).  Also, one of our employees was very rude when we called her because she was down money and was treating it is a potential conversion.  Joel spoke to her on 5/8 and she was aware of the charges and said she was just going to submit the invoice to her attorney.  She is still fighting with [redacted] on this with her attorney and is going to call me back today once she spoke with them.  I let her know I could definitely refund her a couple days from a customer service standpoint and help her out as much as possible but she is not necessarily disputing the charges.  She is aware that she is responsible once they stopped paying but was caught off guard. She has my cell phone # and is going to call me back today so we can resolve this.  Thanks, Jamie

I spoke to this customer on 5/10. I refunded her $100 Damage Deposit and I sent a note in to Not pursue the damage. She started crying and thanks me many times for taking care of this for her…. This one is good to close.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and provide me a written letter stating that they will not pursue the case, if it does, will consider this complaint resolved. Please provide the letter on Enterprise Letterhead with a signature. 
Regards,
[redacted]

This  customer was handled a while ago by our Branch Manager.  She was offered a 20% discount on her next rental, she accepted and we sent a coupon out to her. Please close.