CRC Concrete Raising & Repair

Dear Customer: We "Raise, and/or stabilize" concrete slabs (stoops, steps, service walks, patios, driveways, etc.) "as best possible" That is what we contract for (read the wording in our contract) and that is what we do for our customers every day You were there the entire time the crew worked and saw what they did to raise/stabilize your very badly sunken, crooked and broken stoop and steps In fact, the crew called in to the office and I approved an additional service for free, just to try and help make things even better than could be done with our concrete raising alone As you saw, the crew pulled out railroad jacks (normally minimum $charge) and jacked up your stoop that was broken in half, an extra minutes of work (and at our billing rate of $per hour, a substantial expense absorbed by us) As they say, "no good deed goes unpunished" Per our crew chief, everything was explained to you throughout the job, you were happy with the work and the efforts, you offered the crew beers (which they did not accept), you paid for our services and we were on our way If there was anything further that could be done, it would have been done then As I reviewed all of our notes/documents, I did note that Andrea promised you $in [redacted] .com certificates after her conversations with you Note: Our notes say, "James ***, [redacted] - *schedule Chad/crew to stop by and 'adjust' screen doorCall James re: Fri, 6/to come by - (call after you route so you can give rough time frame) Note: When we are done and all approved, we email gift cards" Looks like that may be where everything stopped You told us not to come, that you had done a minor adjustment to your door on your own I would be happy to provide you with the [redacted] .com certificates once you have approved the job in writing We need to agree that this is over.Respectfully,Patricia J [redacted] , Pres., CRC Concrete Raising & Repair

Initial Business Response / [redacted] (4001, 20, 2015/02/20) */ see attached scanned document NOTE FROM THE Revdex.com: Please provide a copy of your contract (all pages)and warranty document for our reviewThose copies may be attached to your next response or faxed to XXX-XXX-XXXX [redacted] Assistant Manager-Home Services Revdex.com-Chicago & Northern Illinois

Complaint: [redacted] I am rejecting this response because:From: tom[redacted] [email protected] [mailto:tom[redacted] [email protected]] Sent: Wednesday, July 27, 10:AM To: Customer Relations Subject: I am sorry that I didn't respond fast enough and this got closed I would like it reopened due to the fact that I am not satisfied with CRC's response I do have an attorney, but he is not handling this portion CRC came I to my house to give an estimate for a broken foundation and broke my computerThey will not give me their insurance information nor will they reimbursement me for the damage done to the computer The attorney is for the damage to the foundation, not the computer Please reopen the case due to their twisting of my words Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:From: tom[redacted] [email protected] [mailto:tom[redacted] [email protected]]Sent: Wednesday, July 27, 10:AMTo: Customer Relations Subject:I am sorry that I didn't respond fast enough and this got closed I would like it reopened due to the fact that I am not satisfied with CRC's response I do have an attorney, but he is not handling this portion CRC came I to my house to give an estimate for a broken foundation and broke my computerThey will not give me their insurance information nor will they reimbursement me for the damage done to the computer The attorney is for the damage to the foundation, not the computer Please reopen the case due to their twisting of my words Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/06) */ Unfortunately, because of the customer's own decisions not to do the recommended and necessary work to completely alleviate all of his problems, his current results are what he gets (and they are darn good results!)The work the customer approved (we provided a "Revised" contract that removed most of the areas that needed raising) was performed completely and correctly: - trip hazards were eliminated; uneven slabs straightened - back pitched slab leveled as much as possible without causing a dangerous situation ...And it all looks good! If we did or do what he is asking, we would create an unsafe conditionAs it is, the step height from the slab to the first step is too low - we can't make it any worse(NOTE: the customer decided NOT to raise the stairs and stoop slabs against our adviceWe explained to him, if he raises the stairs - which have sunk over 4" - and stoops, this would give us room to raise the walk more and get it pitched away from the houseHe did not approve the recommended/necessary work - we then had to provide a "Revised" proposal for less than 1/the cost.) We are happy to help the customer get the results he now wants but he needs to be realistic and do the recommended and necessary work (and pay for it)Otherwise he needs to be happy with the results he was charged for I will hold his discount (which was not valid after 12/17/14) if he pays with a check prior to 1/15/After that, price goes back to "Regular Cost" and we will proceed as necessary to collect our money Respectfully Submitted by: [redacted] , President Viking Concrete Raising & Repair, Incdba CRC Concrete Raising & Repair

Nathan and Jennifer, Regarding Complaint ID #: [redacted] , I did respond to the original complaint and I stand by my response I respectfully decline to respond as Tom [redacted] , per his own words, hired counsel to handle his complaint He is not being truthfull by stating that I am twisting his words Here they are from Tom himself: -----Original Message----- From: tom[redacted] [email protected] [mailto:tom[redacted] [email protected]] Sent: Saturday, July 16, 8:AM To: [redacted] / CRC Concrete Raising & Repair Cc: Pam [redacted] Subject: Computer [redacted] As you are aware by now, we have reported your company to the Revdex.com We have also retained an attorney who will be contacting you soon to try to work something out If that fails, we will be bringing your company, along with Paul, Ron, and our HOA to court We are going to be asking for the repair cost as well as any and all court/legal fee incurred It would be much easier and cheaper for you to pay the repair cost before you get summoned***

Dear Customer: We "Raise, and/or stabilize" concrete slabs (stoops, steps, service walks, patios, driveways, etc.) "as best possible" That is what we contract for (read the wording in our contract) and that is what we do for our customers every day You were there the entire time the crew worked and saw what they did to raise/stabilize your very badly sunken, crooked and broken stoop and steps In fact, the crew called in to the office and I approved an additional service for free, just to try and help make things even better than could be done with our concrete raising alone As you saw, the crew pulled out railroad jacks (normally minimum $charge) and jacked up your stoop that was broken in half, an extra minutes of work (and at our billing rate of $per hour, a substantial expense absorbed by us) As they say, "no good deed goes unpunished" Per our crew chief, everything was explained to you throughout the job, you were happy with the work and the efforts, you offered the crew beers (which they did not accept), you paid for our services and we were on our way If there was anything further that could be done, it would have been done then As I reviewed all of our notes/documents, I did note that Andrea promised you $in [redacted] .com certificates after her conversations with you Note: Our notes say, "James ***, [redacted] - *schedule Chad/crew to stop by and 'adjust' screen doorCall James re: Fri, 6/to come by - (call after you route so you can give rough time frame) Note: When we are done and all approved, we email gift cards" Looks like that may be where everything stopped You told us not to come, that you had done a minor adjustment to your door on your own I would be happy to provide you with the [redacted] .com certificates once you have approved the job in writing We need to agree that this is overRespectfully, Patricia J [redacted] , Pres., CRC Concrete Raising & Repair

Initial Business Response /* (1000, 5, 2015/08/17) */
The customer is in process for an initial warranty lookWe received the photos that start the process on 7/13/We are about - weeks out right now and have been for most of the summerOnce one of our consultants has visited the
site and submitted his findings, the customer will be contacted with the result and next stepsFor the initial warranty look, the customer does not need to be homeShould the initial visit result in a need to take the next step - drill in raised areas - the customer will need to be home and availableWe will provide the details when we reach that pointAs for the customer's comment about contacting us in 2012, without sending the requested pictures the paperwork does not get pulled and the process does not startAnd, unfortunately, the customer did not contact us again until 2-1/years laterNOTE: We are very easy to find even though our address changed (we are now located in Park City - moved from Wheeling)The same phone number and e-mail address work as does the website addressUnless we hear differently, the customer will remain in process for the initial visit to take place this month (August)
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, I was not complaining at all about the business being difficult to findI was merely including all the information so that the file would have all the pertinent information
Secondly, CRC is trying to blame me for the first warranty call not being officially logged in When I called that fall, I was asked for my name, address and phone number and was told that I would be contacted in the spring of as a follow-upI was not asked to send picturesThat was CRC's instruction to me...to wait
Thirdly, I was told in July by CRC that someone would get back to me in 1-weeks, not the 4-weeks turnaround you say is typical for this summerAnd when I called back twice to ascertain when they might be getting to my property, my call was ignoredThat is not good customer service
My concern about CRC promising to do the work now is that they will delay long enough to say that the warranty has expiredIf the Revdex.com can monitor the situation and ensure the work will be done properly I might consider letting CRC finish the job

Initial Business Response /* (4001, 20, 2015/02/20) */
see attached scanned document
NOTE FROM THE Revdex.com:
Please provide a copy of your contract (all pages)and warranty document for our reviewThose copies may be attached to your next response or faxed to XXX-XXX-XXXX
***
***
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/17) */
The customer is in process for an initial warranty lookWe received the photos that start the process on 7/13/We are about - weeks out right now and have been for most of the summerOnce one of our consultants has visited the site
and submitted his findings, the customer will be contacted with the result and next stepsFor the initial warranty look, the customer does not need to be homeShould the initial visit result in a need to take the next step - drill in raised areas - the customer will need to be home and availableWe will provide the details when we reach that pointAs for the customer's comment about contacting us in 2012, without sending the requested pictures the paperwork does not get pulled and the process does not startAnd, unfortunately, the customer did not contact us again until 2-1/years laterNOTE: We are very easy to find even though our address changed (we are now located in Park City - moved from Wheeling)The same phone number and e-mail address work as does the website addressUnless we hear differently, the customer will remain in process for the initial visit to take place this month (August)
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, I was not complaining at all about the business being difficult to findI was merely including all the information so that the file would have all the pertinent information
Secondly, CRC is trying to blame me for the first warranty call not being officially logged in When I called that fall, I was asked for my name, address and phone number and was told that I would be contacted in the spring of as a follow-upI was not asked to send picturesThat was CRC's instruction to me...to wait
Thirdly, I was told in July by CRC that someone would get back to me in 1-weeks, not the 4-weeks turnaround you say is typical for this summerAnd when I called back twice to ascertain when they might be getting to my property, my call was ignoredThat is not good customer service
My concern about CRC promising to do the work now is that they will delay long enough to say that the warranty has expiredIf the Revdex.com can monitor the situation and ensure the work will be done properly I might consider letting CRC finish the job

I respectfully decline to submit a response as Tom [redacted] has informed me that he has retained counsel.  Tom has taken this out of the Revdex.com process.[redacted]. [redacted], Pres.CRC Concrete Raising & Repair

Initial Business Response /* (1000, 10, 2014/07/20) */
At this time, we are waiting for pictures indicating that water is leaking from the crack that we repaired. [redacted] was asked to provide pictures on 5/19/14 when she called and asked us to return for a "warranty". She then chose to...

contact her realtor to have him call us. He was advised that we need pictures and we explained why. He said he would explain things again to [redacted]. I don't understand why [redacted] involved the Revdex.com.
On 5/8/13 we repaired 2 foundation cracks at [redacted]'s home in [redacted] The one discussed in [redacted]'s report was previously repaired by another company. After starting this repair by cleaning out the previously repaired crack, our technician discovered that is was an old repair where it was V'd out - where the wall was chipped away / destroyed. This was not visible upon initial inspection / pricing. This is a very difficult situation to repair because of the destruction to the wall. This type of repair is normally a much more expensive repair than charged to [redacted] because of the difficulty - extra time and materials. We did not charge [redacted] the additional cost although our contract calls for it. (See Terms and Conditions -" 6. This Agreement is based solely on the observations Contractor was able to make within the existing work area in its current condition at the time this Agreement was bid. If additional concealed conditions are discovered once work has commenced which were not visible at the time this Agreement was bid, Contractor will stop work and point out these concealed conditions to Owner. Contractor is entitled to reasonable additional compensation to cover the cost involved with those concealed conditions together with reasonable overhead and profit on same. Owner and Contractor agree to execute a change order for any such additional work.") At our discretion, we did not charge [redacted] the extra $200 we charge for these old style difficult previous repairs as she was a prior customer and a referral from a realtor friend and business partner. My reason for including all this in my response is to emphasize that we are a reputable and fair company that does excellent repairs. The problem from the beginning was the poor repair that was done by a different company.
On 7/19/13 we returned for a "warranty" repair. We rely on our customers to watch and then mark where they see water coming from. We repaired the crack where [redacted] marked it. Note: we did not see any indication of water infiltration when we removed the epoxy.

On 4/1/14 we returned again for a "warranty" repair. We again removed the epoxy covering the crack in the area that was marked by [redacted]. Again, no indication of any water infiltration (but our tech injected the area anyway) but the tech noted an area on the wall- outside of the crack/area that we repaired - that had a hole with evidence of water leakage. For no charge, our tech repaired that hole in addition to doing a "warranty". Note: We repaired a new area, not under warranty, for free. This area is not a part of our contract and does not have a warranty.
On 5/19/14 [redacted] called to ask us to return for a "warranty" repair. She was asked at this time to watch the crack and then when it is leaking to 1) mark it and 2) take pictures and send them to us. Her paperwork was put to the side as we were waiting for the customer to provide us with something - pictures in this case. She called to let us know she marked the crack, but no pictures were provided.
On 5/30/14 [redacted]'s realtor called to let us know that [redacted] was not happy. I returned the call on 6/2/14 and discussed everything above with him. (I let him know that the quality of our foundation repairs were the same as always - he has been referring us to his clients for years with excellent results), that [redacted]'s repair was an old Midwest Waterproofing (probably) repair, and that all we need is pictures showing us the problem. He said he would talk to [redacted] and tell her to watch it, mark it, and send pictures. I thought that was the end of things until we received the pictures we need.

Note: [redacted] was able to talk to a customer service rep whenever she called. No one is refusing to return her calls. She speaks to the appropriate person whenever she calls.
Once we receive pictures that indicate where the leak is coming from, we can determine if a "warranty" visit is called for.

Respectfully Submitted by:
[redacted] J. [redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason the tech does not see any evidence of water when he comes it because the company takes 4-6 weeks to come after they were called so it dries up by then. The leak looks exactly like it did from day one before they ever did any repairs, no better or no worse.
I was never told by the company to submit pictures. What I was told by the receptionist was to mark the wall and she would call back with a date that the repair would be fixed. The only person I ever talked with was the receptionist. I asked to speak with a manager and was promised a call back which I never received. So, if I was truly given the appropriate person to speak with it would not have ever gone this far. I called the relator because I was hoping he could reach out to the company so I can get a response. He was never contacted by the owner, only the receptionist who seems to know very little about anything.
The relator told me they were waiting for pictures which I was never informed about. At that point I have had enough of chasing this company to do the job correctly. This complaint was filed on 6/10/14 and the company took until 7/21 to give a response. This is very indicative of the way they respond to customer phone calls and shows how they much they care about fixing their mistakes.
Given the other responses they have made to Revdex.com complaints, the company is very good about giving excuses and blaming the customer for their insufficient work. After three attempts with no success I have no faith that this company will get the job done correctly. I would rather pay someone else to do the job right.
Final Business Response /* (4000, 14, 2014/08/01) */
We stand by our previous response and the request for [redacted] to provide us with pictures.

Providing pictures is standard procedure when asked to return for a warranty - especially when we have not had luck with a customer's representation of what is occurring with a problem crack/foundation repair. We have "warranty" repaired the areas that the customer indicated were leaking two times already; as that has not solved the problem according to the customer, we need to see what is going on when it is actively leaking. That is why the request for the pictures. On at least one occasion, the water was coming from an area not repaired by us (therefore not a warranty). We repaired that area anyway free of charge.

To address some of [redacted]'s accusations: 1) She discussed her issues with the appropriate customer service reps (we don't have "managers") and was treated professionally and appropriately. Her paperwork was appropriately placed in an open file while waiting for action from the customer (pictures in this case). Instead of a "he said, she said" scenario, I am asking [redacted] now to submit pictures as it appears she did not know we were waiting for them. Now she knows and I am hoping she will send us some. 2) I personally had a conversation with [redacted] a Realtor that she had contacted about her "warranty" and a friend/business partner of our company. I had a nice conversation with [redacted] about the situation and about business in general. Not quite sure why [redacted] would accuse me of lying about that. Our conversation ended with [redacted] assuring me that he would talk to [redacted] and have her send pictures during the next rain / next time it leaked. [redacted] knows that I am an owner of the company so I don't know why he would tell [redacted] I was a receptionist?? 3) The "evidence of water" that our techs look for is not "water" but is efflorescence (a white chalky residue - when water evaporates the minerals stay behind). When we can't see the water, we look for evidence of water and this can sometime help us figure out what is going on.
Note: Water enters a basement/crawlspace through 3 different ways - through a crack/hole/snap tie, etc; over the top of the foundation; through the cove joint or floor due to hydrostatic pressure. When we fix a crack as in this case, we warranty our repair only. We don't promise, contract or warranty a dry basement. So, it is imperative that we see what is actually happening before we provide further warranty visits. We don't want to mess with the integrity of a repair if the problem originates somewhere else. And we don't want to send a tech out for a problem that we don't handle (outside caulking between the foundation and house or drain tile repair or installation).
Once again, if [redacted] would help us out here, we would be better able to help her solve her water problem. I am not sure why she is refusing to send us pictures when she is having her water problem. (Note: It is impossible for us to run to prospective or current customers' homes just at the time it is leaking. It is easy for a homeowner to snap and e-mail us a picture.) We have done thousands of crack repairs over the last 10 years and when we have had to request some pictures, we have received them without any negative comments or feedback.

Respectfully submitted by:
[redacted] J. [redacted], President
Viking Concrete Raising & Repair, Inc.

Nathan and Jennifer, Regarding Complaint ID #: [redacted], I did respond to the original complaint and I stand by my response.  I respectfully decline to respond as Tom [redacted], per his own words, hired counsel to handle his complaint.  He is not being truthfull by stating that I am twisting his words.  Here they are from Tom himself:   -----Original Message----- From: tom.[redacted][email protected] [mailto:tom.[redacted][email protected]] Sent: Saturday, July 16, 2016 8:52 AM To: [redacted] / CRC Concrete Raising & Repair Cc: Pam [redacted] Subject: Computer   [redacted] As you are aware by now, we have reported your company to the Revdex.com.  We have also retained an attorney who will be contacting you soon to try to work something out.  If that fails, we will be bringing your company, along with Paul, Ron, and our HOA to court.  We are going to be asking for the repair cost as well as any and all court/legal fee incurred.  It would be much easier and cheaper for you to pay the repair cost before you get summoned. [redacted]

Complaint: [redacted]
I am rejecting this response because:From:...

tom.[redacted][email protected] [mailto:tom.[redacted][email protected]]Sent: Wednesday, July 27, 2016 10:05 AMTo: Customer Relations <[email protected]>Subject:I am sorry that I didn't respond fast enough and this got closed.  I would like it reopened due to the fact that I am not satisfied with CRC's response.  I do have an attorney, but he is not handling this portion.  CRC came I to my house to give an estimate for a broken foundation and broke my computer. They will not give me their insurance information nor will they reimbursement me for the damage done to the computer.  The attorney is for the damage to the foundation, not the computer.  Please reopen the case due to their twisting of my words. 
Sincerely,
[redacted]

Initial Business Response /* (4001, 20, 2015/02/20) */
see attached scanned document
NOTE FROM THE Revdex.com:
Please provide a copy of your contract (all pages)and warranty document for our review. Those copies may be attached to your next response or faxed to XXX-XXX-XXXX.
[redacted]
Assistant...

Manager-Home Services
Revdex.com-Chicago & Northern Illinois

On 12/17/15, CRC completed work at the customer’s home.  The contract was to raise and/or stabilize the sun room (concrete floor) as best possible using our premium Portland cement slurry (3 ½ bag mix).  The sun room had a big void under it which caused it to be unstable and to twist and,...

in fact, one corner of the floor had broken off and sunk due to the void.  Per our contract, the crew void filled / stabilized the entire floor (including the corner) and raised the corner “as best possible”.  Despite all efforts, we were unable to make the corner meet up with the rest of the floor.  This was not a result of anything we did wrong or anything that anyone else could have done better or different.  The corner concrete was jammed due to the void and twisting.  In fact, extra time and effort were taken by the crew to try and un-jam the concrete.  Note:  This is not something that was evident upon observation or inspection.  All that we can promise our customers – or contract for – is to “raise and/or stabilize…as best possible”. This is all part of the contract.  The risk is on the customer - it is almost as if the customer is paying for time and materials which includes a 3 man crew, volumetric mixer, utility truck, Portland cement slurry, etc.  The reason we have to write our contract this way?  We have to take what our customers give us – generally sunken, uneven, twisted, and/or unstable concrete – and, using Best Management Standards/Specification for Concrete Slab Jacking and our many years of experience, make it the best it can be.  In this case, we pumped a large volume of our Portland cement slurry under her hollow concrete floor and it is now filled and the sun room is now stable.   It will not continue to sink and can now sustain additional weight without causing problems.  Please note:  After the customer postponed the work 2 times because she could not be there, the work was finally schedule for 12/17 and the customer was to be there.  When the crew arrived, the customer was not there and instead had her friend there to oversee the project.   Per our crew chief, he watched the crew and everything was explained to him regarding the work – the void filling, the efforts to even out the cracked off corner, and next steps that should be taken before carpeting the floor.  Had the customer been there as she was supposed to, she would have had a better idea of the crew’s efforts and excellent work that was done on her behalf.  CRC completed the job that the customer contracted for, followed Best Management Standards/Specification for Concrete Slab Jacking, stabilized a very unstable sun room and void filled a very large void under the floor – all per contract, and deserves payment.   Next steps are not our responsibility – they are hers as the property owner.  We only contracted for the raising and/or stabilizing.  There are often next steps customers must take to completely repair their concrete and make it the way they want.  This may include caulking, grinding, coating, concrete repair, etc.  These are not things that come free to the customer or at our expense. In order to put this all behind us, CRC will make a one-time offer that will expire on January 22, 2016.  It is the following: -          CRC will reinstate the discount originally offered to the customer ($335) although she did not pay within terms of the agreement.   In addition, we will provide an additional $150 credit. (She will owe $1750 instead of $2235.)  Payment must be in our office no later than 3 p.m. on January 22.  -          CRC will reinstate her warranty. -          Customer will communicate with Revdex.com that she is satisfied with the resolution by Jan 22. -          Customer will communicate with EBSCO Research / Best Picks that she is satisfied with the resolution by Jan 22. -          Going forward, Customer and CRC will not discuss this complaint, offer, etc  with anyone, including each other. -          Customer and CRC will both sign an agreement regarding the above before Jan 22. We look forward to hearing back from the customer and putting all this to rest. Sincerely, [redacted] President

Initial Business Response /* (1000, 5, 2015/01/06) */
Unfortunately, because of the customer's own decisions not to do the recommended and necessary work to completely alleviate all of his problems, his current results are what he gets (and they are darn good results!). The work the customer...

approved (we provided a "Revised" contract that removed most of the areas that needed raising) was performed completely and correctly:
- trip hazards were eliminated; uneven slabs straightened
- back pitched slab leveled as much as possible without causing a dangerous situation
...And it all looks good!
If we did or do what he is asking, we would create an unsafe condition. As it is, the step height from the slab to the first step is too low - we can't make it any worse. (NOTE: the customer decided NOT to raise the stairs and stoop slabs against our advice. We explained to him, if he raises the stairs - which have sunk over 4" - and stoops, this would give us room to raise the walk more and get it pitched away from the house. He did not approve the recommended/necessary work - we then had to provide a "Revised" proposal for less than 1/3 the cost.)
We are happy to help the customer get the results he now wants but he needs to be realistic and do the recommended and necessary work (and pay for it). Otherwise he needs to be happy with the results he was charged for.
I will hold his discount (which was not valid after 12/17/14) if he pays with a check prior to 1/15/14. After that, price goes back to "Regular Cost" and we will proceed as necessary to collect our money.
Respectfully Submitted by:
[redacted], President
Viking Concrete Raising & Repair, Inc. dba CRC Concrete Raising & Repair

Dear Customer:  We "Raise, and/or stabilize" concrete slabs (stoops, steps, service walks, patios, driveways, etc.) "as best possible".  That is what we contract for (read the wording in our contract) and that is what we do for our customers every day.  You were there the entire time...

the crew worked and saw what they did to raise/stabilize your very badly sunken, crooked and broken stoop and 4 steps.  In fact, the crew called in to the office and I approved an additional service for free, just to try and help make things even better than could be done with our concrete raising alone.  As you saw, the crew pulled out 2 railroad jacks (normally minimum $250 charge) and jacked up your stoop that was broken in half, an extra 45 minutes of work (and at our billing rate of $600 per hour, a substantial expense absorbed by us).  As they say, "no good deed goes unpunished".  Per our crew chief, everything was explained to you throughout the job, you were happy with the work and the efforts, you offered the crew beers (which they did not accept), you paid for our services and we were on our way.  If there was anything further that could be done, it would have been done then.  As I reviewed all of our notes/documents, I did note that Andrea promised you $50 in [redacted].com certificates after her conversations with you.   Note:  Our notes say, "James [redacted], [redacted] - *schedule Chad/crew to stop by and 'adjust' screen door. Call James re: Fri, 6/3 to come by - (call after you route so you can give rough time frame) Note: When we are done and all approved, we email gift cards"  Looks like that may be where everything stopped.  You told us not to come, that you had done a minor adjustment to your door on your own  I would be happy to provide you with the [redacted].com certificates once you have approved the job in writing.  We need to agree that this is over.Respectfully,Patricia J. [redacted], Pres., CRC Concrete Raising & Repair

Initial Business Response /* (1000, 5, 2015/01/06) */
Unfortunately, because of the customer's own decisions not to do the recommended and necessary work to completely alleviate all of his problems, his current results are what he gets (and they are darn good results!). The work the...

customer approved (we provided a "Revised" contract that removed most of the areas that needed raising) was performed completely and correctly:
- trip hazards were eliminated; uneven slabs straightened
- back pitched slab leveled as much as possible without causing a dangerous situation
...And it all looks good!
If we did or do what he is asking, we would create an unsafe condition. As it is, the step height from the slab to the first step is too low - we can't make it any worse. (NOTE: the customer decided NOT to raise the stairs and stoop slabs against our advice. We explained to him, if he raises the stairs - which have sunk over 4" - and stoops, this would give us room to raise the walk more and get it pitched away from the house. He did not approve the recommended/necessary work - we then had to provide a "Revised" proposal for less than 1/3 the cost.)
We are happy to help the customer get the results he now wants but he needs to be realistic and do the recommended and necessary work (and pay for it). Otherwise he needs to be happy with the results he was charged for.
I will hold his discount (which was not valid after 12/17/14) if he pays with a check prior to 1/15/14. After that, price goes back to "Regular Cost" and we will proceed as necessary to collect our money.
Respectfully Submitted by:
[redacted], President
Viking Concrete Raising & Repair, Inc. dba CRC Concrete Raising & Repair