CRC Concrete Raising & Repair

Dear Customer:  We "Raise, and/or stabilize" concrete slabs (stoops, steps, service walks, patios, driveways, etc.) "as best possible".  That is what we contract for (read the wording in our contract) and that is what we do for our customers every day.  You were there the entire...

time the crew worked and saw what they did to raise/stabilize your very badly sunken, crooked and broken stoop and 4 steps.  In fact, the crew called in to the office and I approved an additional service for free, just to try and help make things even better than could be done with our concrete raising alone.  As you saw, the crew pulled out 2 railroad jacks (normally minimum $250 charge) and jacked up your stoop that was broken in half, an extra 45 minutes of work (and at our billing rate of $600 per hour, a substantial expense absorbed by us).  As they say, "no good deed goes unpunished".  Per our crew chief, everything was explained to you throughout the job, you were happy with the work and the efforts, you offered the crew beers (which they did not accept), you paid for our services and we were on our way.  If there was anything further that could be done, it would have been done then.  As I reviewed all of our notes/documents, I did note that Andrea promised you $50 in [redacted].com certificates after her conversations with you.   Note:  Our notes say, "James [redacted] - *schedule Chad/crew to stop by and 'adjust' screen door. Call James re: Fri, 6/3 to come by - (call after you route so you can give rough time frame) Note: When we are done and all approved, we email gift cards"  Looks like that may be where everything stopped.  You told us not to come, that you had done a minor adjustment to your door on your own  I would be happy to provide you with the [redacted].com certificates once you have approved the job in writing.  We need to agree that this is over.
Respectfully,
Patricia J. [redacted], Pres., CRC Concrete Raising & Repair

Complaint: [redacted]
I am rejecting this...

response because:From: tom.[redacted][email protected] [mailto:tom.[redacted][email protected]]
Sent: Wednesday, July 27, 2016 10:05 AM
To: Customer Relations <[email protected]>
Subject:
I am sorry that I didn't respond fast enough and this got closed.  I would like it reopened due to the fact that I am not satisfied with CRC's response.  I do have an attorney, but he is not handling this portion.  CRC came I to my house to give an estimate for a broken foundation and broke my computer. They will not give me their insurance information nor will they reimbursement me for the damage done to the computer.  The attorney is for the damage to the foundation, not the computer.  Please reopen the case due to their twisting of my words. 
Sincerely,
[redacted]

I respectfully decline to submit a response as Tom [redacted] has informed me that he has retained counsel.  Tom has taken this out of the Revdex.com process.
[redacted], Pres.
CRC Concrete Raising & Repair