I am writing in response to your email correspondence received on February 29, in the above referenced complaintIn response to the complaint I reviewed our account records for Roberto ***Mr [redacted] is the owner of Villas at Tree Tops membership # [redacted] There is a co-owner on this membership who is not a party to the complaint filed with your office.The complaint references dissatisfaction with condition of the timeshare units as well as availability for usageMr***'s membership is part of the RCI Points Program which means that his usage is in no way limited to visiting our resort if he is dissatisfied with the accommodationsMoreover, all reservations for usage of his membership are made through the RCI reservations systemIf he is having difficulties with the RCI system, our Customer Service department can assist him.Mr [redacted] is able to take advantage of the benefits of the membership he purchasedWith respect to his desired settlement, Mr [redacted] has indicated that he cannot afford the membershipI would suggest that he contact our Financial Services department to discuss any questions he has concerning the financial obligations associated with his membership.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W [redacted] Corporate Counsel
Tell usWe respectfully stand by the issues and comments we indicated in our October 17, response to the initial complaint filed with your office by [redacted] We want to reiterate our offer to help [redacted] and her family get caught up on their obligation by working with them on a very low cost refinance of their remaining obligations to The Bushkill Group This refinance will enable them to recast their outstanding balances into a very affordable monthly payment and they'll will be free to start vacationing worry free again as soon as the paperwork is completed And, upon completion of the paperwork we stand by our offer to provide them with two complimentary certificates for free stays at the resort.In consideration of their standing frustration with us and in lieu of a refinance, we are happy to provide them with the same two free weekend vouchers just as soon as the loan and maintenance fee payments are brought to a current status.Thank you!Dennis R***Director of Financial ServicesThe Bushkill Groupwhy here
October 17, RE: Revdex.com ID# [redacted] Thank you for forwarding the complaint from [redacted] Here are the facts: · [redacted] is a Timeshare member at our [redacted] property Her daughter [redacted] and [redacted] are co-members with [redacted] · Unfortunately, [redacted] , [redacted] and [redacted] have a significant delinquency with their finance payments and maintenance fees They have been contacted many times by phone and mail, requesting that they pay their [redacted] Accounts up-to-date, offering to work with them if they are experiencing temporary financial difficulties, and reminding them that our members cannot use their timeshares if they are delinquent· Instead of paying us, [redacted] made a night reservation to stay at [redacted] through an outside exchange company, [redacted] (***) [redacted] provided her with a confirmation for the stay The arrival for the stay was October 10th· Upon learning of the [redacted] reservation, our [redacted] reservations department issued letters to [redacted] , [redacted] and [redacted] , reminding them that the reservation could not be honored unless the timeshare payments that are in arrears were paid · Additionally, a phone call was made by one of our Financial Services Representatives, to [redacted] on October 5th at 8:pm In that conversation [redacted] refused to pay the delinquency or to make any arrangements for payment, so our Representative informed [redacted] that the reservation was going to be cancelled for non-payment Our Representative reiterated the terms of the [redacted] contract and our company policy: Accounts must be up to date prior to the utilization of our facility [redacted] disconnected the phone call· On October at 8:pm, [redacted] and [redacted] arrived at our Check In Center and claimed that the delinquency was being paid Our front desk clerk believed them, and they were given access to a timeshare unit without paying any of the monies that showed as outstanding· On Tuesday morning October 11, Financial Services discovered that the past due payments were not paid, that there were no payment arrangements made, and that [redacted] and [redacted] were staying on property for free At 9:a.manother telephone call was made by our Financial Services Representative to [redacted] advising her that unless the account was paid, [redacted] and [redacted] would have to vacate the timeshare unit by 3pm that day [redacted] was upset and became difficult to communicate with When [redacted] was once again reminded of our policy regarding usage of the property and status of loan and or maintenance fee obligations, she hung up on our Representative· I called [redacted] at around 11:am on that day and tried to help, offering to work with her on payment arrangements, but she refused I reiterated our policy and the contract terms requiring that members pay for the timeshare in order to use it But in case the failure to pay was due to temporary financial hardship, I also offered to approve a Refinance of their timeshare debt, at both a lower monthly payment and a lower interest rate I didn’t have the opportunity to complete my offer because [redacted] hung up on me I called her back and left her a message on voicemail stating that we had an offer for her that I thought she might find helpful, inviting her to call me back She has yet to call back· At 2:p.mon Tuesday, [redacted] and [redacted] came to our corporate office and demanded to see me, so I met with them, along with Chuck D [redacted] , our Chief Operating Officer Unfortunately they refused to make any payment arrangements with either of us, and were not receptive to our Refinance offer As I understood it, they wanted us to let them continue to stay without paying because it was [redacted] ’s birthday So they left, and then [redacted] and [redacted] did vacate the property by 3PM as requestedOur membership documents clearly state that all accounts must be in good standing in order to utilize the resort facilitiesThat has always been our policy, for over years Not only would letting customers use the resort despite refusing payment be a violation of those documents, it would also be unfair to our 18,000+ members in good standing who do pay on timeWe remain very happy to work with [redacted] , [redacted] and [redacted] , either to make arrangements for them to catch up on their delinquent Accounts, or to refinance all of their debt at very reasonable terms We look forward to hearing from them Thanks again for contacting us, and please let us know if there is anything else you suggestSincerely, Dennis *R [redacted] Director of Financial Services Bushkill Group, Inc
June 2015Dear [redacted] I am in receipt of further correspondence from your office regarding the above referenced matter.Please be advised that the corporation’s position remains the same as stated in the June 12, correspondence from FAndrew W***, Esq.As MrW [redacted] stated in his correspondence, we are unable to accommodate [redacted] ’s request for a three bedroom summer replacement as her account was cancelled due to her default four (4) years ago.However, we are still willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership as offered in MrW***’s correspondence.If you have any questions please feel free to contact me at your convenience.Very Truly Yours,Nicole G Senior Paralegal
May 11, 2015Dear [redacted] ***:I am writing in response to your email correspondence of May 8, in the above referenced complaintI have reviewed our membership file for Tree Tops membership account # [redacted] (membership # [redacted] ) in the name of [redacted] and another party not listed on the complaint filed with your office.The Retail Installment Contract dated 6/1/for this membership includes a purchase price of $8,with monthly payments of $153.32, as well as annual membership dues of $The Truth In Lending statement required on the contract indicates the total cost of credit over the seven (7) year term of the loan as $13,All of the financial obligations are clearly set forth on the contractOur contracts also include a seven (7) day right of rescission from the date they are signed.With respect to usage, only three (3) monthly payments were madeIn addition, membership dues have not been paid for or Failure to meet the financial obligations of the Retail Installment Contract would indeed prevent [redacted] from using the membership.In summary, there is no “scam” or “rip-off” involvedMoreover, my review of contacts between [redacted] and our Financial Services representatives indicates no such complaints from [redacted] and includes only numerous unfulfilled promises to make contractual payments.In light of the serious delinquency on this membership, I can offer to accelerate the default provisions of the Retail Installment Contract and provide a General Release to cancel the accountHowever, there will not be any refund and in accordance with our obligations under the Fair Credit Reporting Act our credit line on [redacted] ’s credit report would reflect that the loan has been closed and settled for less than the full balance owed.Please advise if this is acceptable to [redacted] If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew WCorporate Counsel
June 12, 2015Dear [redacted] ***:I am writing in response to your email correspondence of June 9, in the above referenced complaintI have reviewed our membership file for [redacted] She does in fact currently have two (2) memberships totaling five weeks of usageHer most recent purchase was actually in 2005.As [redacted] correctly notes in her complaint, she previous had a third membership with our companyHowever, contrary to her assertion there was no “decision by someone to take away” her three bedroom villa membershipRather, that membership was forfeited in by [redacted] ’s default in paying her maintenance fees over a period of several years in accordance with the default provisions of her membership contract [redacted] was given advance notice of her default and opportunities to cure that default before the membership was canceled.We cannot reinstate [redacted] ’s three bedroom villa membership that was canceled four (4) years agoHowever, in light of her request, our company is willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership which she would have the right enjoy in addition to her two (2) existing memberships, subject to her payment of the annual maintenance fees.Please advise if this is acceptable to [redacted] so that I may make the proper arrangementsIf you have questions, please feel free to contact meThank you.Very truly yours,FAndrew WCorporate Counsel
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, the only thing I don't agree with is them reporting that the account was settled for less than the amount owed on my credit report I would like for this account to be settled and canceled completelyAnd I appreciate the response from the business but next time they should be transparent with people and from the moment they deliver they're advertising be real and honest with customers so things like this would not occurMy wife [redacted] is also in the account and we both want the same settlement, as we were both affected by this Regards, [redacted]
Revdex.com: Although I disagree with the business assumption on what prompted my complaint to the Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
April 17, 2017Dear *** ***:I am writing in response to your email correspondence dated April 13, in the above referenced complaintIn response to the complaint I reviewed our account records for the *** *** membership in the name of *** ***There is also a second owner on
this membership.*** *** and the co-owner have purchased three (3) memberships at our resort since 2014, each new membership being an upgrade from the previous membershipOn each occasion they received Offering Plan statements including detailed information on what they had purchasedThey also received information on how to cancel their purchase within seven (7) days of the purchase dateThat information is included in bold face type on the contract and a separate acknowledgment form.The present membership was purchased under an installment contract which required monthly payments toward the purchase price as well as annual maintenance fee paymentsMy review of the account history indicates that *** ***’s account has been in default for the required installment payments for nearly a year, and for the maintenance fee payments for and This default would have prevented usage of the present membership pursuant to the membership contractTelephone contact with the co-owner on the account in September indicated a personal dispute between the co-owner and *** *** as the reason for the failure to make the required membership payments.Our company has responded to correspondence from *** *** and the co-ownerWe have not met demands for cancellation of the membership and a full refund of all monies paid to date because there is no legitimate basis for those demands*** *** and the co-owner have received written notices concerning the status of his account and will receive further Written notices concerning cancellation if the account is not brought current.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W.Corporate Counsel
April 12, 2016Dear ***:I am writing in response to your email correspondence received on April 7, in the above referenced complaintIn response to the complaint I reviewed our account records for Villas at Tree Tops membership #*** *** (account #***)There is a co-owner on this
membership who is not a party to the complaint filed with your office.By way of clarification of items set forth in the complaint, on March 22, *** *** and the co-owner assumed an existing Tree Tops membership contractThe contract was originally a fifty (50) year timeshare membership, with thirty-six (36) years of usage remaining on the contract as of The duration of the membership is clearly set forth on the contract.*** *** and the co-owner were receiving calls and letters from our Financial Services Department because the account was seriously delinquent for maintenance feesInasmuch as the underlying transaction with our company occurred just over six years ago, I can only assume that these efforts to collect on the delinquent account are what prompted the complaint filed with your office.With respect to a resolution of the complaint, although *** *** and the co-owner entered into a valid contract with our company, Bushkill Group Incis willing to close this account and relieve *** *** and the co-owner of all past due and future financial obligationsIn order to close the account, I have enclosed a General Release to be signed in duplicate by *** *** and the co-owner, notarized and returned to my attention at the address on the bottom of this letter.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W.Corporate Counsel
I am writing in response to your email correspondence of July 8, in the above referenced complaintMs*** is correct in stating that our Public Safety Department did respond to a report of an injury to her son while he was staying at our resortPer the information relayed by Ms
***’s father, the child received an injury while walking down the staircase in the villa where he was stayingMs*** has access to the same source for that informationWe do not have a medical staff at the resort, but the guests were in fact referred to a local urgent medical care facility for medical evaluation.Contrary to the complaint, per procedure Resort management did contact the child’s grandmother on July as a follow upMoreover, as Ms*** submitted her complaint two days ago, there have been some developments since that timeSpecifically, Ms*** did in fact speak with Lisa S***, our Safety and Risk Coordinator who provided the name and telephone number of the insurance adjuster who would be handling her claimShe subsequently called our Customer Service Department and was properly referred back to MsS***Ms*** has also been in contact with the insurance adjuster.With respect to a resolution, although we regret that Ms***’s son injured himself while vacationing at our resort, the injury was not the result of any defect or misconduct on our partThe fact that her son was injured does not obligate our company to payment of her medical bills and, as explained to Ms***, our insurance policy does not provide for payment of medical expenses under these circumstances.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W***Corporate Counsel
Please be advised that we do have record of the $5,being received to pay off their loan. This was called in by the consumer and an in-house check was cut for the $5,125.87, which paid off their loan. However, we have no record of any payment being received by ***, check or
credit card for $3,384.53. We have previously requested that the consumer provide us with documentation showing that we received this money. To date we have not received any documentation from them.I can assure you that we have researched our records several times and still cannot see that these monies were received. Again, we request that the consumer provide us with the documentation showing that we received the $3,so that we can attempt to research this again.Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I very strongly would like to ensure that you fully understand and could grasp the disappointment that I am feeling as a result of the repossession of my three bedroom villaMy husband and myself worked hard for many years to pay over $29,to own the three bedroom villas and it meant so much to usThe three bedroom villa was not only apart of your resort which we loved and spent many years investing in but by losing that three bedroom villa we feel as though we lost something almost as valuable as money and that is our memoriesWe have children, grand children and even great grandchildren who we shared wonderful memories with us inside that villaAlthough we were able to pay off our three bedroom villa over many years even while making ends meet every now and then I feel empty without itWe were happily paying off the villa but due to adjustments in retirement to a fixed income we have run into some financial issues like anyone has at one point and timeWhen my husband and I were unable to keep up our maintenance fees we tried our best to get things paid but it was not in enough time for you to take out three bedroom villa awayOut of all the weeks we owned at your resort we had already paid that three bedroom villa off and it was the one that was chosen to be taken awayI am very delighted with your offer of a two bedroom villa but all that I ask is that you please reconsider the two bedroom for the three bedroom my family worked so hard to pay off for so many yearsYour company and resort that I have dealt with since the 1980's has been the reason I have family members who also own on your property and one day the same three bedroom villa you may possibly return to me will be passed on to my family to help this resort continue to grow and flourish,
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I feel like the account should be completely off my credit report and not settled less than the amount owedI appreciate if it can be closed and settledThanks
Regards,
*** ***
May 11, 2015Dear *** ***:I am writing in response to your email correspondence of May 6, in the above referenced complaintOur records indicate that *** *** accepted a promotional special offer at our resort, with a scheduled stay commencing on 2/27/The telephone script for our
Marketing Department expressly includes the statement that “because this is a special promotional offer it is non-refundable.” It further provides that “if for any reason you need to change the reservation, you must call at least hours prior to your arrival to reschedule your reservation.” Reservations rescheduled at least hours in advance incur a $fee for the change.*** *** called on 2/23/to cancel his reservation and was advised that per the terms of the promotion he could not cancel, but could reschedule for the $feeHe spoke with the same individual that had confirmed his original reservation with details concerning the terms of the special promotional offer, including the fact that it was non-refundable.*** *** is seeking to cancel the reservation for a refundAlthough that is not permitted, he may still rescheduleIn other words, although *** *** was not available to utilize his original reservation, he may still have the benefit of the deeply discounted stay at another dateBushkill Group will waive the $rescheduling fee for *** ***.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W
See the attached response which we previously submitted to you for a complaint filed by [redacted]. [redacted] is the second owner on the account with [redacted] and has obviously filed a separate complaint with your office. Please accept our previous correspondence on...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:the representatives at your company that took my routing and account number used it to draw out additional funds from their pay pal account.
Regards,
[redacted]
I am Writing in response to your email correspondence of May 31, 2017.Our records indicate that the above members originally purchased a right to use timeshare at [redacted] on September 1, 2014. They subsequently upgraded their [redacted] membership in March of 2015 and then again to a [redacted]...
[redacted] membership on June 21, 2015. They made nine (9) consecutive payments on their account, with the last payment being received in April 2016. We have no record of the members making any complaints regarding their memberships with [redacted] until collection procedures began on the [redacted]s membership account in May of 2016.On May 31, 2016 We received correspondence from the owners requesting a cancellation of their account due to their sales presentation. Since their claims were unsubstantiated, their request for cancellation was denied. As collection procedures continued they indicated their reason for default was due to financial difficulties. Our Financial Services Department has attempted to resolve their default without success.As of today their account is 38 days past due. In accordance with their contract, their account is in default status which will start the cancellation provisions set forth in their contract. That process begins with a Notice of Default and offer of termination and release from the unpaid financial obligations associated with their membership. In an effort to resolve this matter, we are willing to expedite this process and offer the members termination and release from the membership.Please be advised that because there is a purchase loan associated with their membership, a cancellation under this process will result in the company updating their credit account status with the appropriate credit reporting agencies as "loan closed-settled for less than full balance". Such a credit status is in accordance with the accuracy requirements of the [redacted].Enclosed find General Releases for the termination of the [redacted] account by reason of default as I described above. If they wish to resolve this matter at this time, please have them execute the releases in the presence of a Notary Public and return them to this office.
I am writing in response to your email correspondence received on February 29, 2016 in the above referenced complaint. In response to the complaint I reviewed our account records for Roberto [redacted]. Mr. [redacted] is the owner of Villas at Tree Tops membership #[redacted]. There is a co-owner on this...
membership who is not a party to the complaint filed with your office.The complaint references dissatisfaction with condition of the timeshare units as well as availability for usage. Mr. [redacted]'s membership is part of the RCI Points Program which means that his usage is in no way limited to visiting our resort if he is dissatisfied with the accommodations. Moreover, all reservations for usage of his membership are made through the RCI reservations system. If he is having difficulties with the RCI system, our Customer Service department can assist him.Mr. [redacted] is able to take advantage of the benefits of the membership he purchased. With respect to his desired settlement, Mr. [redacted] has indicated that he cannot afford the membership. I would suggest that he contact our Financial Services department to discuss any questions he has concerning the financial obligations associated with his membership.If you have questions, please feel free to contact me. Thank you.Very truly yours,F. Andrew W[redacted] Corporate Counsel
I am writing in response to your email correspondence received on February 29, in the above referenced complaintIn response to the complaint I reviewed our account records for Roberto ***Mr [redacted] is the owner of Villas at Tree Tops membership # [redacted] There is a co-owner on this membership who is not a party to the complaint filed with your office.The complaint references dissatisfaction with condition of the timeshare units as well as availability for usageMr***'s membership is part of the RCI Points Program which means that his usage is in no way limited to visiting our resort if he is dissatisfied with the accommodationsMoreover, all reservations for usage of his membership are made through the RCI reservations systemIf he is having difficulties with the RCI system, our Customer Service department can assist him.Mr [redacted] is able to take advantage of the benefits of the membership he purchasedWith respect to his desired settlement, Mr [redacted] has indicated that he cannot afford the membershipI would suggest that he contact our Financial Services department to discuss any questions he has concerning the financial obligations associated with his membership.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W [redacted] Corporate Counsel
Tell usWe respectfully stand by the issues and comments we indicated in our October 17, response to the initial complaint filed with your office by [redacted] We want to reiterate our offer to help [redacted] and her family get caught up on their obligation by working with them on a very low cost refinance of their remaining obligations to The Bushkill Group This refinance will enable them to recast their outstanding balances into a very affordable monthly payment and they'll will be free to start vacationing worry free again as soon as the paperwork is completed And, upon completion of the paperwork we stand by our offer to provide them with two complimentary certificates for free stays at the resort.In consideration of their standing frustration with us and in lieu of a refinance, we are happy to provide them with the same two free weekend vouchers just as soon as the loan and maintenance fee payments are brought to a current status.Thank you!Dennis R***Director of Financial ServicesThe Bushkill Groupwhy here
October 17, RE: Revdex.com ID# [redacted] Thank you for forwarding the complaint from [redacted] Here are the facts: · [redacted] is a Timeshare member at our [redacted] property Her daughter [redacted] and [redacted] are co-members with [redacted] · Unfortunately, [redacted] , [redacted] and [redacted] have a significant delinquency with their finance payments and maintenance fees They have been contacted many times by phone and mail, requesting that they pay their [redacted] Accounts up-to-date, offering to work with them if they are experiencing temporary financial difficulties, and reminding them that our members cannot use their timeshares if they are delinquent· Instead of paying us, [redacted] made a night reservation to stay at [redacted] through an outside exchange company, [redacted] (***) [redacted] provided her with a confirmation for the stay The arrival for the stay was October 10th· Upon learning of the [redacted] reservation, our [redacted] reservations department issued letters to [redacted] , [redacted] and [redacted] , reminding them that the reservation could not be honored unless the timeshare payments that are in arrears were paid · Additionally, a phone call was made by one of our Financial Services Representatives, to [redacted] on October 5th at 8:pm In that conversation [redacted] refused to pay the delinquency or to make any arrangements for payment, so our Representative informed [redacted] that the reservation was going to be cancelled for non-payment Our Representative reiterated the terms of the [redacted] contract and our company policy: Accounts must be up to date prior to the utilization of our facility [redacted] disconnected the phone call· On October at 8:pm, [redacted] and [redacted] arrived at our Check In Center and claimed that the delinquency was being paid Our front desk clerk believed them, and they were given access to a timeshare unit without paying any of the monies that showed as outstanding· On Tuesday morning October 11, Financial Services discovered that the past due payments were not paid, that there were no payment arrangements made, and that [redacted] and [redacted] were staying on property for free At 9:a.manother telephone call was made by our Financial Services Representative to [redacted] advising her that unless the account was paid, [redacted] and [redacted] would have to vacate the timeshare unit by 3pm that day [redacted] was upset and became difficult to communicate with When [redacted] was once again reminded of our policy regarding usage of the property and status of loan and or maintenance fee obligations, she hung up on our Representative· I called [redacted] at around 11:am on that day and tried to help, offering to work with her on payment arrangements, but she refused I reiterated our policy and the contract terms requiring that members pay for the timeshare in order to use it But in case the failure to pay was due to temporary financial hardship, I also offered to approve a Refinance of their timeshare debt, at both a lower monthly payment and a lower interest rate I didn’t have the opportunity to complete my offer because [redacted] hung up on me I called her back and left her a message on voicemail stating that we had an offer for her that I thought she might find helpful, inviting her to call me back She has yet to call back· At 2:p.mon Tuesday, [redacted] and [redacted] came to our corporate office and demanded to see me, so I met with them, along with Chuck D [redacted] , our Chief Operating Officer Unfortunately they refused to make any payment arrangements with either of us, and were not receptive to our Refinance offer As I understood it, they wanted us to let them continue to stay without paying because it was [redacted] ’s birthday So they left, and then [redacted] and [redacted] did vacate the property by 3PM as requestedOur membership documents clearly state that all accounts must be in good standing in order to utilize the resort facilitiesThat has always been our policy, for over years Not only would letting customers use the resort despite refusing payment be a violation of those documents, it would also be unfair to our 18,000+ members in good standing who do pay on timeWe remain very happy to work with [redacted] , [redacted] and [redacted] , either to make arrangements for them to catch up on their delinquent Accounts, or to refinance all of their debt at very reasonable terms We look forward to hearing from them Thanks again for contacting us, and please let us know if there is anything else you suggestSincerely, Dennis *R [redacted] Director of Financial Services Bushkill Group, Inc
It is my understanding that this matter has already been resolved
June 2015Dear [redacted] I am in receipt of further correspondence from your office regarding the above referenced matter.Please be advised that the corporation’s position remains the same as stated in the June 12, correspondence from FAndrew W***, Esq.As MrW [redacted] stated in his correspondence, we are unable to accommodate [redacted] ’s request for a three bedroom summer replacement as her account was cancelled due to her default four (4) years ago.However, we are still willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership as offered in MrW***’s correspondence.If you have any questions please feel free to contact me at your convenience.Very Truly Yours,Nicole G Senior Paralegal
May 11, 2015Dear [redacted] ***:I am writing in response to your email correspondence of May 8, in the above referenced complaintI have reviewed our membership file for Tree Tops membership account # [redacted] (membership # [redacted] ) in the name of [redacted] and another party not listed on the complaint filed with your office.The Retail Installment Contract dated 6/1/for this membership includes a purchase price of $8,with monthly payments of $153.32, as well as annual membership dues of $The Truth In Lending statement required on the contract indicates the total cost of credit over the seven (7) year term of the loan as $13,All of the financial obligations are clearly set forth on the contractOur contracts also include a seven (7) day right of rescission from the date they are signed.With respect to usage, only three (3) monthly payments were madeIn addition, membership dues have not been paid for or Failure to meet the financial obligations of the Retail Installment Contract would indeed prevent [redacted] from using the membership.In summary, there is no “scam” or “rip-off” involvedMoreover, my review of contacts between [redacted] and our Financial Services representatives indicates no such complaints from [redacted] and includes only numerous unfulfilled promises to make contractual payments.In light of the serious delinquency on this membership, I can offer to accelerate the default provisions of the Retail Installment Contract and provide a General Release to cancel the accountHowever, there will not be any refund and in accordance with our obligations under the Fair Credit Reporting Act our credit line on [redacted] ’s credit report would reflect that the loan has been closed and settled for less than the full balance owed.Please advise if this is acceptable to [redacted] If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew WCorporate Counsel
June 12, 2015Dear [redacted] ***:I am writing in response to your email correspondence of June 9, in the above referenced complaintI have reviewed our membership file for [redacted] She does in fact currently have two (2) memberships totaling five weeks of usageHer most recent purchase was actually in 2005.As [redacted] correctly notes in her complaint, she previous had a third membership with our companyHowever, contrary to her assertion there was no “decision by someone to take away” her three bedroom villa membershipRather, that membership was forfeited in by [redacted] ’s default in paying her maintenance fees over a period of several years in accordance with the default provisions of her membership contract [redacted] was given advance notice of her default and opportunities to cure that default before the membership was canceled.We cannot reinstate [redacted] ’s three bedroom villa membership that was canceled four (4) years agoHowever, in light of her request, our company is willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership which she would have the right enjoy in addition to her two (2) existing memberships, subject to her payment of the annual maintenance fees.Please advise if this is acceptable to [redacted] so that I may make the proper arrangementsIf you have questions, please feel free to contact meThank you.Very truly yours,FAndrew WCorporate Counsel
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, the only thing I don't agree with is them reporting that the account was settled for less than the amount owed on my credit report I would like for this account to be settled and canceled completelyAnd I appreciate the response from the business but next time they should be transparent with people and from the moment they deliver they're advertising be real and honest with customers so things like this would not occurMy wife [redacted] is also in the account and we both want the same settlement, as we were both affected by this Regards, [redacted]
Revdex.com: Although I disagree with the business assumption on what prompted my complaint to the Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
April 17, 2017Dear *** ***:I am writing in response to your email correspondence dated April 13, in the above referenced complaintIn response to the complaint I reviewed our account records for the *** *** membership in the name of *** ***There is also a second owner on
this membership.*** *** and the co-owner have purchased three (3) memberships at our resort since 2014, each new membership being an upgrade from the previous membershipOn each occasion they received Offering Plan statements including detailed information on what they had purchasedThey also received information on how to cancel their purchase within seven (7) days of the purchase dateThat information is included in bold face type on the contract and a separate acknowledgment form.The present membership was purchased under an installment contract which required monthly payments toward the purchase price as well as annual maintenance fee paymentsMy review of the account history indicates that *** ***’s account has been in default for the required installment payments for nearly a year, and for the maintenance fee payments for and This default would have prevented usage of the present membership pursuant to the membership contractTelephone contact with the co-owner on the account in September indicated a personal dispute between the co-owner and *** *** as the reason for the failure to make the required membership payments.Our company has responded to correspondence from *** *** and the co-ownerWe have not met demands for cancellation of the membership and a full refund of all monies paid to date because there is no legitimate basis for those demands*** *** and the co-owner have received written notices concerning the status of his account and will receive further Written notices concerning cancellation if the account is not brought current.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W.Corporate Counsel
April 12, 2016Dear ***:I am writing in response to your email correspondence received on April 7, in the above referenced complaintIn response to the complaint I reviewed our account records for Villas at Tree Tops membership #*** *** (account #***)There is a co-owner on this
membership who is not a party to the complaint filed with your office.By way of clarification of items set forth in the complaint, on March 22, *** *** and the co-owner assumed an existing Tree Tops membership contractThe contract was originally a fifty (50) year timeshare membership, with thirty-six (36) years of usage remaining on the contract as of The duration of the membership is clearly set forth on the contract.*** *** and the co-owner were receiving calls and letters from our Financial Services Department because the account was seriously delinquent for maintenance feesInasmuch as the underlying transaction with our company occurred just over six years ago, I can only assume that these efforts to collect on the delinquent account are what prompted the complaint filed with your office.With respect to a resolution of the complaint, although *** *** and the co-owner entered into a valid contract with our company, Bushkill Group Incis willing to close this account and relieve *** *** and the co-owner of all past due and future financial obligationsIn order to close the account, I have enclosed a General Release to be signed in duplicate by *** *** and the co-owner, notarized and returned to my attention at the address on the bottom of this letter.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W.Corporate Counsel
I am writing in response to your email correspondence of July 8, in the above referenced complaintMs*** is correct in stating that our Public Safety Department did respond to a report of an injury to her son while he was staying at our resortPer the information relayed by Ms
***’s father, the child received an injury while walking down the staircase in the villa where he was stayingMs*** has access to the same source for that informationWe do not have a medical staff at the resort, but the guests were in fact referred to a local urgent medical care facility for medical evaluation.Contrary to the complaint, per procedure Resort management did contact the child’s grandmother on July as a follow upMoreover, as Ms*** submitted her complaint two days ago, there have been some developments since that timeSpecifically, Ms*** did in fact speak with Lisa S***, our Safety and Risk Coordinator who provided the name and telephone number of the insurance adjuster who would be handling her claimShe subsequently called our Customer Service Department and was properly referred back to MsS***Ms*** has also been in contact with the insurance adjuster.With respect to a resolution, although we regret that Ms***’s son injured himself while vacationing at our resort, the injury was not the result of any defect or misconduct on our partThe fact that her son was injured does not obligate our company to payment of her medical bills and, as explained to Ms***, our insurance policy does not provide for payment of medical expenses under these circumstances.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W***Corporate Counsel
Please be advised that we do have record of the $5,being received to pay off their loan. This was called in by the consumer and an in-house check was cut for the $5,125.87, which paid off their loan. However, we have no record of any payment being received by ***, check or
credit card for $3,384.53. We have previously requested that the consumer provide us with documentation showing that we received this money. To date we have not received any documentation from them.I can assure you that we have researched our records several times and still cannot see that these monies were received. Again, we request that the consumer provide us with the documentation showing that we received the $3,so that we can attempt to research this again.Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I very strongly would like to ensure that you fully understand and could grasp the disappointment that I am feeling as a result of the repossession of my three bedroom villaMy husband and myself worked hard for many years to pay over $29,to own the three bedroom villas and it meant so much to usThe three bedroom villa was not only apart of your resort which we loved and spent many years investing in but by losing that three bedroom villa we feel as though we lost something almost as valuable as money and that is our memoriesWe have children, grand children and even great grandchildren who we shared wonderful memories with us inside that villaAlthough we were able to pay off our three bedroom villa over many years even while making ends meet every now and then I feel empty without itWe were happily paying off the villa but due to adjustments in retirement to a fixed income we have run into some financial issues like anyone has at one point and timeWhen my husband and I were unable to keep up our maintenance fees we tried our best to get things paid but it was not in enough time for you to take out three bedroom villa awayOut of all the weeks we owned at your resort we had already paid that three bedroom villa off and it was the one that was chosen to be taken awayI am very delighted with your offer of a two bedroom villa but all that I ask is that you please reconsider the two bedroom for the three bedroom my family worked so hard to pay off for so many yearsYour company and resort that I have dealt with since the 1980's has been the reason I have family members who also own on your property and one day the same three bedroom villa you may possibly return to me will be passed on to my family to help this resort continue to grow and flourish,
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I feel like the account should be completely off my credit report and not settled less than the amount owedI appreciate if it can be closed and settledThanks
Regards,
*** ***
May 11, 2015Dear *** ***:I am writing in response to your email correspondence of May 6, in the above referenced complaintOur records indicate that *** *** accepted a promotional special offer at our resort, with a scheduled stay commencing on 2/27/The telephone script for our
Marketing Department expressly includes the statement that “because this is a special promotional offer it is non-refundable.” It further provides that “if for any reason you need to change the reservation, you must call at least hours prior to your arrival to reschedule your reservation.” Reservations rescheduled at least hours in advance incur a $fee for the change.*** *** called on 2/23/to cancel his reservation and was advised that per the terms of the promotion he could not cancel, but could reschedule for the $feeHe spoke with the same individual that had confirmed his original reservation with details concerning the terms of the special promotional offer, including the fact that it was non-refundable.*** *** is seeking to cancel the reservation for a refundAlthough that is not permitted, he may still rescheduleIn other words, although *** *** was not available to utilize his original reservation, he may still have the benefit of the deeply discounted stay at another dateBushkill Group will waive the $rescheduling fee for *** ***.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W
See the attached response which we previously submitted to you for a complaint filed by [redacted]. [redacted] is the second owner on the account with [redacted] and has obviously filed a separate complaint with your office. Please accept our previous correspondence on...
[redacted] as our response to [redacted].
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:the representatives at your company that took my routing and account number used it to draw out additional funds from their pay pal account.
Regards,
[redacted]
I am Writing in response to your email correspondence of May 31, 2017.Our records indicate that the above members originally purchased a right to use timeshare at [redacted] on September 1, 2014. They subsequently upgraded their [redacted] membership in March of 2015 and then again to a [redacted]...
[redacted] membership on June 21, 2015. They made nine (9) consecutive payments on their account, with the last payment being received in April 2016. We have no record of the members making any complaints regarding their memberships with [redacted] until collection procedures began on the [redacted]s membership account in May of 2016.On May 31, 2016 We received correspondence from the owners requesting a cancellation of their account due to their sales presentation. Since their claims were unsubstantiated, their request for cancellation was denied. As collection procedures continued they indicated their reason for default was due to financial difficulties. Our Financial Services Department has attempted to resolve their default without success.As of today their account is 38 days past due. In accordance with their contract, their account is in default status which will start the cancellation provisions set forth in their contract. That process begins with a Notice of Default and offer of termination and release from the unpaid financial obligations associated with their membership. In an effort to resolve this matter, we are willing to expedite this process and offer the members termination and release from the membership.Please be advised that because there is a purchase loan associated with their membership, a cancellation under this process will result in the company updating their credit account status with the appropriate credit reporting agencies as "loan closed-settled for less than full balance". Such a credit status is in accordance with the accuracy requirements of the [redacted].Enclosed find General Releases for the termination of the [redacted] account by reason of default as I described above. If they wish to resolve this matter at this time, please have them execute the releases in the presence of a Notary Public and return them to this office.
I am writing in response to your email correspondence received on February 29, 2016 in the above referenced complaint. In response to the complaint I reviewed our account records for Roberto [redacted]. Mr. [redacted] is the owner of Villas at Tree Tops membership #[redacted]. There is a co-owner on this...
membership who is not a party to the complaint filed with your office.The complaint references dissatisfaction with condition of the timeshare units as well as availability for usage. Mr. [redacted]'s membership is part of the RCI Points Program which means that his usage is in no way limited to visiting our resort if he is dissatisfied with the accommodations. Moreover, all reservations for usage of his membership are made through the RCI reservations system. If he is having difficulties with the RCI system, our Customer Service department can assist him.Mr. [redacted] is able to take advantage of the benefits of the membership he purchased. With respect to his desired settlement, Mr. [redacted] has indicated that he cannot afford the membership. I would suggest that he contact our Financial Services department to discuss any questions he has concerning the financial obligations associated with his membership.If you have questions, please feel free to contact me. Thank you.Very truly yours,F. Andrew W[redacted] Corporate Counsel