Please be advised that we have exhausted our efforts in investigating this matter. As stated previously, we have no record that our company received these funds and without documentation cannot research this matter any further.[redacted] needs to file an inquiry with his bank and [redacted] and have them investigate the matter further. Of course we are willing to cooperate with [redacted]'s bank and [redacted] with their investigation.
Please be advised that we are in the process of updating our internal computer system. As such, we are unable to access any historical data at this time. Since this matter relates to a reservation made in August of 2015, I am unable to research [redacted]'s concerns. As soon as I am...
able to access the historical data on our system I will be able to provide your office and [redacted] with a more formal response. I expect to be able to do so within the next few weeks.Thank you in advance for your patience in this matter.
Tell usWe respectfully stand by the issues and comments we indicated in our October 17, 2016 response to the initial complaint filed with your office by [redacted]. We want to reiterate our offer to help [redacted] and her family get caught up on their obligation by working with them on a very low cost refinance of their remaining obligations to The Bushkill Group. This refinance will enable them to recast their outstanding balances into a very affordable monthly payment and they'll will be free to start vacationing worry free again as soon as the paperwork is completed. And, upon completion of the paperwork we stand by our offer to provide them with two complimentary certificates for free stays at the resort.In consideration of their standing frustration with us and in lieu of a refinance, we are happy to provide them with the same two free weekend vouchers just as soon as the loan and maintenance fee payments are brought to a current status.Thank you!Dennis R[redacted]Director of Financial ServicesThe Bushkill Group. why here...
October 17, 2016 RE: Revdex.com ID#[redacted] Thank you for forwarding the complaint from [redacted]. Here are the facts: · [redacted] is a Timeshare member at our [redacted] property. Her daughter...
[redacted] and [redacted] are co-members with [redacted]. · Unfortunately, [redacted] and [redacted] have a significant delinquency with their finance payments and maintenance fees. They have been contacted many times by phone and mail, requesting that they pay their [redacted] Accounts up-to-date, offering to work with them if they are experiencing temporary financial difficulties, and reminding them that our members cannot use their timeshares if they are delinquent. · Instead of paying us, [redacted] made a 2 night reservation to stay at [redacted] through an outside exchange company, [redacted]). [redacted] provided her with a confirmation for the stay. The arrival for the stay was October 10th. · Upon learning of the [redacted] reservation, our [redacted] reservations department issued letters to [redacted] and [redacted], reminding them that the reservation could not be honored unless the timeshare payments that are in arrears were paid. · Additionally, a phone call was made by one of our Financial Services Representatives, to [redacted] on October 5th at 8:25 pm. In that conversation [redacted] refused to pay the delinquency or to make any arrangements for payment, so our Representative informed [redacted] that the reservation was going to be cancelled for non-payment. Our Representative reiterated the terms of the [redacted] contract and our company policy: Accounts must be up to date prior to the utilization of our facility. [redacted] disconnected the phone call. · On October 10 at 8:30 pm, [redacted] and [redacted] arrived at our Check In Center and claimed that the delinquency was being paid. Our front desk clerk believed them, and they were given access to a timeshare unit without paying any of the monies that showed as outstanding. · On Tuesday morning October 11, Financial Services discovered that the past due payments were not paid, that there were no payment arrangements made, and that [redacted] and [redacted] were staying on property for free. At 9:20 a.m. another telephone call was made by our Financial Services Representative to [redacted] advising her that unless the account was paid, [redacted] and [redacted] would have to vacate the timeshare unit by 3pm that day. [redacted] was upset and became difficult to communicate with. When [redacted] was once again reminded of our policy regarding usage of the property and status of loan and or maintenance fee obligations, she hung up on our Representative. · I called [redacted] at around 11:00 am on that day and tried to help, offering to work with her on payment arrangements, but she refused. I reiterated our policy and the contract terms requiring that members pay for the timeshare in order to use it. But in case the failure to pay was due to temporary financial hardship, I also offered to approve a Refinance of their timeshare debt, at both a lower monthly payment and a lower interest rate. I didn’t have the opportunity to complete my offer because [redacted] hung up on me. I called her back and left her a message on voicemail stating that we had an offer for her that I thought she might find helpful, inviting her to call me back. She has yet to call back. · At 2:15 p.m. on Tuesday, [redacted] and [redacted] came to our corporate office and demanded to see me, so I met with them, along with Chuck D[redacted], our Chief Operating Officer. Unfortunately they refused to make any payment arrangements with either of us, and were not receptive to our Refinance offer. As I understood it, they wanted us to let them continue to stay without paying because it was [redacted]’s birthday. So they left, and then [redacted] and [redacted] did vacate the property by 3PM as requested. Our membership documents clearly state that all accounts must be in good standing in order to utilize the resort facilities. That has always been our policy, for over 25 years. Not only would letting customers use the resort despite refusing payment be a violation of those documents, it would also be unfair to our 18,000+ members in good standing who do pay on time. We remain very happy to work with [redacted] and [redacted], either to make arrangements for them to catch up on their delinquent Accounts, or to refinance all of their debt at very reasonable terms. We look forward to hearing from them. Thanks again for contacting us, and please let us know if there is anything else you suggest. Sincerely, Dennis *. R[redacted] Director of Financial Services Bushkill Group, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I just wanted to let you know that the problem has been resolved. They refunded my money with no problem. Thank you very much.
Regards,
[redacted]
Bushkill Group disagrees with [redacted]'s characterization of our business practice and his assertion that the non-refundable nature of the promotional package were not disclosed. The resort reserves a limited number of accommodations for sales promotions. If the guest fails to attend the promotion, there is not only a lost sales opportunity to the resort, but also costs incurred in reliance on the guest's attendance. This is particularly the case when, as with [redacted]'s reservation, the guest calls only a few days in advance to advise that they will not be attending. It is not possible to fill that vacancy on such short notice. It is for this reason that the promotional package is non-refundable and also incurs a fee for reservation changes. We had offered to waive that fee, but that was unsatisfactory to [redacted].
Although we believe that the terms of the promotion were clearly communicated to [redacted], it appears that there was a misunderstanding. It is also now clear that [redacted] has no interest in participating in the sales promotion on any date. Under the circumstances, we will reverse the charge to his card and remove his name from our marketing list so that he does not receive future contacts for promotional offers from our company.
Please be advised that according to our records this matter has been resolved. Their points account with [redacted] has been set up since February 11, 2016. If they have any other questions they may contact [redacted] or our Customer Service Department.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted]9:42 AM (1 hour ago)to me This is so False I don't understand why they are trying to make us look like some sort of free loaders we are far from that I am applaud at the comments made and demand a apology. First of all when we started having financial difficulties they were not supportive at all. I've called numerous times to find out first why our payments were so high also they had took all my money out my account which mind you I never authorized the card for that purpose I left the card because they told me one had to be on file but failed to explain that all the payments that we split between the three of us would come off my card which I never agreed to. Nevertheless Donna our consultant from the villas was the only one to reach out to us she was the one who we paid in cash when we bought the timeshare she was the only person that assisted us. Once Gladys called me and told me she was now on the case from that day to present any and every conversation with her was like talking to a freaking gangster. She is so demanding and rude to the point I can not and will not work with her I even kept the rude voicemail she sent. For them to say that we were looking for a free ride is not only insulting it just adds to the unprofessionalism I been complaining about I am deeply offended.I'm sorry that we got so many of our friends and family members to buy a timeshare this is why we have so many points we made many referrals that not only stayed for the weekend they actually bought on the strength of us so for them to call us basically free loaders is devastating. I'm also not understanding the fact that Gladys stated about this memo that she received after the reservation was made and PAID for $100 to be exact. Also why would there be a need for a memo to be distributed if others weren't using accumulated points?That is my only gripe with them Period. They should have honored the agreement they made with [redacted] when they took the payment for her to come. All this extra stuff is crap I will be sending you the documents given to us by Donna W[redacted] at the time of purchase I don't see anything that states we could not use accumulated points if we were in arrears [redacted] and the villas should be on the same page.We were told by them that we could still come because we have accumulated points we could still use regardless so who's fault is that?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, the only thing I don't agree with is them reporting that the account was settled for less than the amount owed on my credit report I would like for this account to be settled and canceled completely. And I appreciate the response from the business but next time they should be transparent with people and from the moment they deliver they're advertising be real and honest with customers so things like this would not occur. My wife [redacted] is also in the account and we both want the same settlement, as we were both affected by this.
Regards,
[redacted]
May 11, 2015Dear [redacted]:I am writing in response to your email correspondence of May 8, 2015 in the above referenced complaint. I have reviewed our membership file for Tree Tops membership account #[redacted] (membership #[redacted]) in the name of [redacted] and another party not listed on the...
complaint filed with your office.The Retail Installment Contract dated 6/1/14 for this membership includes a purchase price of $8,370 with monthly payments of $153.32, as well as annual membership dues of $698. The Truth In Lending statement required on the contract indicates the total cost of credit over the seven (7) year term of the loan as $13,715.88. All of the financial obligations are clearly set forth on the contract. Our contracts also include a seven (7) day right of rescission from the date they are signed.With respect to usage, only three (3) monthly payments were made. In addition, membership dues have not been paid for 2014 or 2015. Failure to meet the financial obligations of the Retail Installment Contract would indeed prevent [redacted] from using the membership.In summary, there is no “scam” or “rip-off” involved. Moreover, my review of contacts between [redacted] and our Financial Services representatives indicates no such complaints from [redacted] and includes only numerous unfulfilled promises to make contractual payments.In light of the serious delinquency on this membership, I can offer to accelerate the default provisions of the Retail Installment Contract and provide a General Release to cancel the account. However, there will not be any refund and in accordance with our obligations under the Fair Credit Reporting Act our credit line on [redacted]’s credit report would reflect that the loan has been closed and settled for less than the full balance owed.Please advise if this is acceptable to [redacted]. If you have questions, please feel free to contact me. Thank you.Very truly yours,F. Andrew WCorporate Counsel
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:This is completely unacceptable I received nothing in writing stating I received a promotional non refundable package. It is not legal to have someone consent to a package without providing terms and conditions in writing. If my charge is not refunded I will be moving forward with complaints to the Chamber of Commerce and Attorney General for bait and switch. I was never offered a $7.95 fee waiver by any of the quite rude and unprofessional representatives I spoke with via phone. Waiving a $7.95 fee is asinine and insulting.
Regards,
[redacted]
June 24. 2015Dear [redacted]I am in receipt of further correspondence from your office regarding the above referenced matter.Please be advised that the corporation’s position remains the same as stated in the June 12, 2015 correspondence from F. Andrew W[redacted], Esq.As Mr. W[redacted] stated in his correspondence, we are unable to accommodate [redacted]’s request for a three bedroom summer replacement as her account was cancelled due to her default four (4) years ago.However, we are still willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership as offered in Mr. W[redacted]’s correspondence.If you have any questions please feel free to contact me at your convenience.Very Truly Yours,Nicole G. Senior Paralegal
[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. Can you pleasecorrect my address to [redacted]
Please be advised that in July of 2013 the [redacted]' account was forwarded to the Legal Department due to the delinquency on the account. A letter was forwarded to Mr. and Mrs. [redacted] giving them (35) thirty-five days to either cure their default or execute releases. As of August 7, 2013, no...
arrangements had been made to cure the default and releases had not been returned. Therefore, the account was cancelled and charged off. I have enclosed copies of my letters for your convenience. In April of 2016, Mrs. [redacted] spoke with our Financial Services department as part of a membership reinstatement project. During that conversation Mrs. [redacted] claimed that she was not interested as they were still unable to afford the timeshare. At that time she asked about her credit report and told the representative that she had returned the releases however, there was no record that those releases were ever returned. We asked her to provide us with a copy of the fully executed release however, to date this has not been provided to us and we have had no further communication with Mr. or Mrs. [redacted]. If Mrs. [redacted] can provide us with copies of the fully executed releases from 2013, we will be more than happy to adjust her credit report to "loan settled for less than full balance". Please be advised that the corporation cannot "delete" Mrs. [redacted] credit history with Tree Tops as this would not be an accurate reporting of her credit history with our company.
Revdex.com:
Although I disagree with the business assumption on what prompted my complaint to the Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 12, 2015Dear [redacted]:I am writing in response to your email correspondence of June 9, 2015 in the above referenced complaint. I have reviewed our membership file for [redacted]. She does in fact currently have two (2) memberships totaling five weeks of usage. Her most recent purchase...
was actually in 2005.As [redacted] correctly notes in her complaint, she previous had a third membership with our company. However, contrary to her assertion there was no “decision by someone to take away” her three bedroom villa membership. Rather, that membership was forfeited in 2011 by [redacted]’s default in paying her maintenance fees over a period of several years in accordance with the default provisions of her membership contract. [redacted] was given advance notice of her default and opportunities to cure that default before the membership was canceled.We cannot reinstate [redacted]’s three bedroom villa membership that was canceled four (4) years ago. However, in light of her request, our company is willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership which she would have the right enjoy in addition to her two (2) existing memberships, subject to her payment of the annual maintenance fees.Please advise if this is acceptable to [redacted] so that I may make the proper arrangements. If you have questions, please feel free to contact me. Thank you.Very truly yours,F. Andrew W. Corporate Counsel
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If possible, please forward the response below to the Bushkill Group in regards to my complaint. Moving forward to preserve better business relationships with TimeShare owners, please work in a timely manner to prepare and forward documents from the Bushkill Group to [redacted], Although the processing time frame was reported to be 4-6 weeks, it actually took over 8 weeks. I am fully aware that the documents did not get sent to [redacted] until 1-22-16 and our contracts were signed on 12-13-15.
Regards,
[redacted]
Please be advised that we have exhausted our efforts in investigating this matter. As stated previously, we have no record that our company received these funds and without documentation cannot research this matter any further.[redacted] needs to file an inquiry with his bank and [redacted] and have them investigate the matter further. Of course we are willing to cooperate with [redacted]'s bank and [redacted] with their investigation.
Please be advised that we are in the process of updating our internal computer system. As such, we are unable to access any historical data at this time. Since this matter relates to a reservation made in August of 2015, I am unable to research [redacted]'s concerns. As soon as I am...
able to access the historical data on our system I will be able to provide your office and [redacted] with a more formal response. I expect to be able to do so within the next few weeks.Thank you in advance for your patience in this matter.
Tell usWe respectfully stand by the issues and comments we indicated in our October 17, 2016 response to the initial complaint filed with your office by [redacted]. We want to reiterate our offer to help [redacted] and her family get caught up on their obligation by working with them on a very low cost refinance of their remaining obligations to The Bushkill Group. This refinance will enable them to recast their outstanding balances into a very affordable monthly payment and they'll will be free to start vacationing worry free again as soon as the paperwork is completed. And, upon completion of the paperwork we stand by our offer to provide them with two complimentary certificates for free stays at the resort.In consideration of their standing frustration with us and in lieu of a refinance, we are happy to provide them with the same two free weekend vouchers just as soon as the loan and maintenance fee payments are brought to a current status.Thank you!Dennis R[redacted]Director of Financial ServicesThe Bushkill Group. why here...
October 17, 2016 RE: Revdex.com ID#[redacted] Thank you for forwarding the complaint from [redacted]. Here are the facts: · [redacted] is a Timeshare member at our [redacted] property. Her daughter...
[redacted] and [redacted] are co-members with [redacted]. · Unfortunately, [redacted] and [redacted] have a significant delinquency with their finance payments and maintenance fees. They have been contacted many times by phone and mail, requesting that they pay their [redacted] Accounts up-to-date, offering to work with them if they are experiencing temporary financial difficulties, and reminding them that our members cannot use their timeshares if they are delinquent. · Instead of paying us, [redacted] made a 2 night reservation to stay at [redacted] through an outside exchange company, [redacted]). [redacted] provided her with a confirmation for the stay. The arrival for the stay was October 10th. · Upon learning of the [redacted] reservation, our [redacted] reservations department issued letters to [redacted] and [redacted], reminding them that the reservation could not be honored unless the timeshare payments that are in arrears were paid. · Additionally, a phone call was made by one of our Financial Services Representatives, to [redacted] on October 5th at 8:25 pm. In that conversation [redacted] refused to pay the delinquency or to make any arrangements for payment, so our Representative informed [redacted] that the reservation was going to be cancelled for non-payment. Our Representative reiterated the terms of the [redacted] contract and our company policy: Accounts must be up to date prior to the utilization of our facility. [redacted] disconnected the phone call. · On October 10 at 8:30 pm, [redacted] and [redacted] arrived at our Check In Center and claimed that the delinquency was being paid. Our front desk clerk believed them, and they were given access to a timeshare unit without paying any of the monies that showed as outstanding. · On Tuesday morning October 11, Financial Services discovered that the past due payments were not paid, that there were no payment arrangements made, and that [redacted] and [redacted] were staying on property for free. At 9:20 a.m. another telephone call was made by our Financial Services Representative to [redacted] advising her that unless the account was paid, [redacted] and [redacted] would have to vacate the timeshare unit by 3pm that day. [redacted] was upset and became difficult to communicate with. When [redacted] was once again reminded of our policy regarding usage of the property and status of loan and or maintenance fee obligations, she hung up on our Representative. · I called [redacted] at around 11:00 am on that day and tried to help, offering to work with her on payment arrangements, but she refused. I reiterated our policy and the contract terms requiring that members pay for the timeshare in order to use it. But in case the failure to pay was due to temporary financial hardship, I also offered to approve a Refinance of their timeshare debt, at both a lower monthly payment and a lower interest rate. I didn’t have the opportunity to complete my offer because [redacted] hung up on me. I called her back and left her a message on voicemail stating that we had an offer for her that I thought she might find helpful, inviting her to call me back. She has yet to call back. · At 2:15 p.m. on Tuesday, [redacted] and [redacted] came to our corporate office and demanded to see me, so I met with them, along with Chuck D[redacted], our Chief Operating Officer. Unfortunately they refused to make any payment arrangements with either of us, and were not receptive to our Refinance offer. As I understood it, they wanted us to let them continue to stay without paying because it was [redacted]’s birthday. So they left, and then [redacted] and [redacted] did vacate the property by 3PM as requested. Our membership documents clearly state that all accounts must be in good standing in order to utilize the resort facilities. That has always been our policy, for over 25 years. Not only would letting customers use the resort despite refusing payment be a violation of those documents, it would also be unfair to our 18,000+ members in good standing who do pay on time. We remain very happy to work with [redacted] and [redacted], either to make arrangements for them to catch up on their delinquent Accounts, or to refinance all of their debt at very reasonable terms. We look forward to hearing from them. Thanks again for contacting us, and please let us know if there is anything else you suggest. Sincerely, Dennis *. R[redacted] Director of Financial Services Bushkill Group, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I just wanted to let you know that the problem has been resolved. They refunded my money with no problem. Thank you very much.
Regards,
[redacted]
It is my understanding that this matter has already been resolved.
Bushkill Group disagrees with [redacted]'s characterization of our business practice and his assertion that the non-refundable nature of the promotional package were not disclosed. The resort reserves a limited number of accommodations for sales promotions. If the guest fails to attend the promotion, there is not only a lost sales opportunity to the resort, but also costs incurred in reliance on the guest's attendance. This is particularly the case when, as with [redacted]'s reservation, the guest calls only a few days in advance to advise that they will not be attending. It is not possible to fill that vacancy on such short notice. It is for this reason that the promotional package is non-refundable and also incurs a fee for reservation changes. We had offered to waive that fee, but that was unsatisfactory to [redacted].
Although we believe that the terms of the promotion were clearly communicated to [redacted], it appears that there was a misunderstanding. It is also now clear that [redacted] has no interest in participating in the sales promotion on any date. Under the circumstances, we will reverse the charge to his card and remove his name from our marketing list so that he does not receive future contacts for promotional offers from our company.
Please be advised that according to our records this matter has been resolved. Their points account with [redacted] has been set up since February 11, 2016. If they have any other questions they may contact [redacted] or our Customer Service Department.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted]9:42 AM (1 hour ago)to me This is so False I don't understand why they are trying to make us look like some sort of free loaders we are far from that I am applaud at the comments made and demand a apology. First of all when we started having financial difficulties they were not supportive at all. I've called numerous times to find out first why our payments were so high also they had took all my money out my account which mind you I never authorized the card for that purpose I left the card because they told me one had to be on file but failed to explain that all the payments that we split between the three of us would come off my card which I never agreed to. Nevertheless Donna our consultant from the villas was the only one to reach out to us she was the one who we paid in cash when we bought the timeshare she was the only person that assisted us. Once Gladys called me and told me she was now on the case from that day to present any and every conversation with her was like talking to a freaking gangster. She is so demanding and rude to the point I can not and will not work with her I even kept the rude voicemail she sent. For them to say that we were looking for a free ride is not only insulting it just adds to the unprofessionalism I been complaining about I am deeply offended.I'm sorry that we got so many of our friends and family members to buy a timeshare this is why we have so many points we made many referrals that not only stayed for the weekend they actually bought on the strength of us so for them to call us basically free loaders is devastating. I'm also not understanding the fact that Gladys stated about this memo that she received after the reservation was made and PAID for $100 to be exact. Also why would there be a need for a memo to be distributed if others weren't using accumulated points?That is my only gripe with them Period. They should have honored the agreement they made with [redacted] when they took the payment for her to come. All this extra stuff is crap I will be sending you the documents given to us by Donna W[redacted] at the time of purchase I don't see anything that states we could not use accumulated points if we were in arrears [redacted] and the villas should be on the same page.We were told by them that we could still come because we have accumulated points we could still use regardless so who's fault is that?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, the only thing I don't agree with is them reporting that the account was settled for less than the amount owed on my credit report I would like for this account to be settled and canceled completely. And I appreciate the response from the business but next time they should be transparent with people and from the moment they deliver they're advertising be real and honest with customers so things like this would not occur. My wife [redacted] is also in the account and we both want the same settlement, as we were both affected by this.
Regards,
[redacted]
May 11, 2015Dear [redacted]:I am writing in response to your email correspondence of May 8, 2015 in the above referenced complaint. I have reviewed our membership file for Tree Tops membership account #[redacted] (membership #[redacted]) in the name of [redacted] and another party not listed on the...
complaint filed with your office.The Retail Installment Contract dated 6/1/14 for this membership includes a purchase price of $8,370 with monthly payments of $153.32, as well as annual membership dues of $698. The Truth In Lending statement required on the contract indicates the total cost of credit over the seven (7) year term of the loan as $13,715.88. All of the financial obligations are clearly set forth on the contract. Our contracts also include a seven (7) day right of rescission from the date they are signed.With respect to usage, only three (3) monthly payments were made. In addition, membership dues have not been paid for 2014 or 2015. Failure to meet the financial obligations of the Retail Installment Contract would indeed prevent [redacted] from using the membership.In summary, there is no “scam” or “rip-off” involved. Moreover, my review of contacts between [redacted] and our Financial Services representatives indicates no such complaints from [redacted] and includes only numerous unfulfilled promises to make contractual payments.In light of the serious delinquency on this membership, I can offer to accelerate the default provisions of the Retail Installment Contract and provide a General Release to cancel the account. However, there will not be any refund and in accordance with our obligations under the Fair Credit Reporting Act our credit line on [redacted]’s credit report would reflect that the loan has been closed and settled for less than the full balance owed.Please advise if this is acceptable to [redacted]. If you have questions, please feel free to contact me. Thank you.Very truly yours,F. Andrew WCorporate Counsel
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:This is completely unacceptable I received nothing in writing stating I received a promotional non refundable package. It is not legal to have someone consent to a package without providing terms and conditions in writing. If my charge is not refunded I will be moving forward with complaints to the Chamber of Commerce and Attorney General for bait and switch. I was never offered a $7.95 fee waiver by any of the quite rude and unprofessional representatives I spoke with via phone. Waiving a $7.95 fee is asinine and insulting.
Regards,
[redacted]
June 24. 2015Dear [redacted]I am in receipt of further correspondence from your office regarding the above referenced matter.Please be advised that the corporation’s position remains the same as stated in the June 12, 2015 correspondence from F. Andrew W[redacted], Esq.As Mr. W[redacted] stated in his correspondence, we are unable to accommodate [redacted]’s request for a three bedroom summer replacement as her account was cancelled due to her default four (4) years ago.However, we are still willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership as offered in Mr. W[redacted]’s correspondence.If you have any questions please feel free to contact me at your convenience.Very Truly Yours,Nicole G. Senior Paralegal
[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. Can you pleasecorrect my address to [redacted]
[redacted]
[redacted]
Please be advised that in July of 2013 the [redacted]' account was forwarded to the Legal Department due to the delinquency on the account. A letter was forwarded to Mr. and Mrs. [redacted] giving them (35) thirty-five days to either cure their default or execute releases. As of August 7, 2013, no...
arrangements had been made to cure the default and releases had not been returned. Therefore, the account was cancelled and charged off. I have enclosed copies of my letters for your convenience. In April of 2016, Mrs. [redacted] spoke with our Financial Services department as part of a membership reinstatement project. During that conversation Mrs. [redacted] claimed that she was not interested as they were still unable to afford the timeshare. At that time she asked about her credit report and told the representative that she had returned the releases however, there was no record that those releases were ever returned. We asked her to provide us with a copy of the fully executed release however, to date this has not been provided to us and we have had no further communication with Mr. or Mrs. [redacted]. If Mrs. [redacted] can provide us with copies of the fully executed releases from 2013, we will be more than happy to adjust her credit report to "loan settled for less than full balance". Please be advised that the corporation cannot "delete" Mrs. [redacted] credit history with Tree Tops as this would not be an accurate reporting of her credit history with our company.
Revdex.com:
Although I disagree with the business assumption on what prompted my complaint to the Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 12, 2015Dear [redacted]:I am writing in response to your email correspondence of June 9, 2015 in the above referenced complaint. I have reviewed our membership file for [redacted]. She does in fact currently have two (2) memberships totaling five weeks of usage. Her most recent purchase...
was actually in 2005.As [redacted] correctly notes in her complaint, she previous had a third membership with our company. However, contrary to her assertion there was no “decision by someone to take away” her three bedroom villa membership. Rather, that membership was forfeited in 2011 by [redacted]’s default in paying her maintenance fees over a period of several years in accordance with the default provisions of her membership contract. [redacted] was given advance notice of her default and opportunities to cure that default before the membership was canceled.We cannot reinstate [redacted]’s three bedroom villa membership that was canceled four (4) years ago. However, in light of her request, our company is willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership which she would have the right enjoy in addition to her two (2) existing memberships, subject to her payment of the annual maintenance fees.Please advise if this is acceptable to [redacted] so that I may make the proper arrangements. If you have questions, please feel free to contact me. Thank you.Very truly yours,F. Andrew W. Corporate Counsel
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If possible, please forward the response below to the Bushkill Group in regards to my complaint. Moving forward to preserve better business relationships with TimeShare owners, please work in a timely manner to prepare and forward documents from the Bushkill Group to [redacted], Although the processing time frame was reported to be 4-6 weeks, it actually took over 8 weeks. I am fully aware that the documents did not get sent to [redacted] until 1-22-16 and our contracts were signed on 12-13-15.
Regards,
[redacted]