The facts are that we issued tickets for this couple with valid etickets and compensation to the airline, we provided those tickets to them and they confirmed every detail as required by our terms and conditionsWe can provide the tickets attached as proofNote each has an eticket to confirm their reservation is paid and processedFurther there is a receipt for payment of taxes by the corporate sponsor or provider of their tickets, booked through a partner airline, for tickets on LufthansaThe couple wanted to cancel those tickets for a refund, and our policy is clear there are no refunds on discounted airline and other travel services we offer, and we are investigating the matter as the airlines show the tickets were a no show and may not allow us to rebook them as that is their policyIf the airlines confirm they cancelled within the required timeframe then the couple can rebook their flights with us directly on dates available for the discounted luxury flights provided to them, subject to airline availability and variations in price and terms for their new trip, class of services, and airline or partner airline or other travel service providers.We strongly encourage all clients to purchase travel insurance for cases of missing their flights, delays, misconnections, illness, airline cancellations, airline bankruptcy, and many other risks associated with airline and other travel services we offerThis is clear in our terms and conditions, and in the receipts sent to clients as well as reminders of our recommendations and that fact we do not offer insurance directlyAgain, valid and authorized tickets were provided, and we and the airlines are investigating the circumstances of their missing their flightsAs they were not flying on United but rather on a partner airline from Germany, we request days to resolve this complaint and situation
This is in response to the dispute filed by [redacted] against FirstClassDiscountAir.comI am a manager for that companyMiss [redacted] is not providing the full storyShe admits via email and phone to our agents to have cancelled and disputed the charges put on your American Express card for taxes paid to the airline or corporations who provided the tickets she purchasedTherefore when she got the the airport, the tickets were on hold until such taxes were paidThe ticket was valid, the taxes simply needed to be paidInstead of calling us to fix the situation, or providing her card directly to the airline to remedy the situation, she purchased tickets on another airline (Lufthansa) - a purchase we had nothing to do withShe bought non-refundable tickets from us, and is demanding a refund outside the terms and conditions of both our website and the terms and conditions of Delta Airlines and its partner Air FranceSince she missed her flight now, without asking to be accommodated on the next flight, its non-refundableWhen asked why she did not contact us, she emailed "Didn't call because it never occurred to me to have your phone number withme." She admits to not contacting us directly to resolve the situation as required by our and the airline terms and conditionsInstead she bought another flight and demands a refund on non-refundable ticketsWell I'm sorry to say that is not how non refundable tickets work, She must contact us as the seller to resolve any issues which we could have quickly done with a call to Delta and got you on the plane if you arrived in the recommend hours before international departure, or Delta and Air France would have accommodated you on the next available flight
Complaint: [redacted] I am rejecting this response because: Seriously, all I want is a direct flight to Australia between now and the expiration of the ticket I don't think going through Japan and Singapore is a similar ticket You then say I should try again days before my desired departure date I don't know if you have a boss, Don, but I need to give weeks of advance notice I can't tell my boss I want to leave to Australia days before as I would never get approval Nor do I have two extra days to go through all of Asia to get to Australia I am appalled at your hostility towards me and my partner I don't think any business I have ever dealt with has hung on us like you did and told us to go away Is this your standard practice? This is a child's reaction and I only asked for a refund.Why won't you give me a refund? Isn't that standard practice with a customer that is unhappy with the service offered? I am confounded and I won't stand for your aggressive posturing.And please note in your response you don't offer a solution, as a good business wouldAll I know is I will never use your service again (like you care) nor will I recommend to my friends who travel, your awful services I guess that does not matter to you, though, right? I hope you can sleep with yourself at night knowing you have ripped me off to the tune of almost $5, In any case, I will keep advising the world to avoid you like the plague Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This matter remains a simple case: We paid for tickets that were never issued by First Class Discount Airline TravelThe Respondent can talk all around the issue and provide various dubious explanations, but the fact remains that that he was paid $5965.50, kept our money, and never issued the ticketsThe fact that no tickets were ever issued has been confirmed by all of the airlines on which we were purportedly bookedThe fact that we paid him has also been confirmed by both our written submissions and the documentation we have previously provided in connection with our prior written submissionsAs noted in my initial submission: “On November 20, 2017, my wife attempted to confirm our travel arrangements [which we booked and paid for in September] and cheon the outbound flight, purportedly booked on Lufthansa in a code sharing agreement with Air Canada and United AirlinesWhen attempting to check in, my wife discovered that while reservations had been made, and that Toma had kept the money paid to her, no tickets had been issued for our travel, notwithstanding the fact that Toma had been paid in full nearly months earlierOn Saturday, November 18, 2017, we also spoke with United Airlines ticketing to ascertain whether our reservations might be located with themThe reservation agent for United Airlines stated to us that while reservations for our travel existed in their system, no payment for the tickets had been made notwithstanding that Toma had collected all of the money for the tickets from us nearly months previously.” First Class Discount Airline Travel continues to submit non-responsive informationWe were given five different confirmation codes, all of which were invalidWe could not verify that they were invalid until hours prior to travel when we attempted to check in in accordance with Lufthansa’s check in rulesWhen we attempted to check in hours prior to departure, that is, 515pm the day prior to travel, on Monday November 20, 2017, we were unable to check in because we were told the tickets were invalid, and were directed to call a telephone number with the airlineWhen we called on November 20, 2017, the office we closed so we called the airline reservation number, and were told there was nothing we could do, because the office we called at United as closed for the dayWe called the number the day of the flight, November 21, and found it to be United Airlines, Corporate Investigations, and spoke to VictoriaShe researched the tickets for over one hour and discovered that the tickets had never been purchased by First Class Discount AirlinesWe then contacted Toma S [redacted] of First Class Discount via telephone and emailShe did not answer but instead sent another confirmation codeYet we were still unable to check inBy the time we arrived at the airport we were informed that First Class discount Air had cancelled the ticketsWe tried to contact Toma, who was unavailable, so we contacted MrL***He told us that his company had cancelled the tickets so that First Class would not lose their moneyMrL [redacted] also stated that because of our many calls to the airlines for help, he had been banned from making further reservations, and told us it was our fault and refused to refund our money or make any other reservations for usWe were unable to make our trip to see our daughter and son in law, and subsequently lost more money for accommodation reservations that could not be cancelledOur subsequent investigation into this matter also revealed the fact that the airlines do not allow assignment of frequent flier miles, and the entire premise of First Class Discount Airlines and MrL [redacted] of the use of someone else’s frequent flier miles is completely falseThis process continues to be about MrL***’, his employees’, and his Company’s repeated failures to do what they promised and were paid to do Sincerely, [redacted]
Mrs. [redacted] **We are in receipt of your complaint and again direct you to deal with the airline and your travel insurance directly. We provided you a valid ticket and the airline refused to honor their ticket during the audit period of up to 90 days. We cannot provide you a refund due to the... facts you purchased a non-refundable ticket, and the airline has refused to honor their ticket during their audit period. Airlines are under attack with fraudulent credit cards and other forms of fraudulent tickets, and when they suspect a ticket they have time to audit its source and payment, and you have been caught up in that process. We are a travel agent and we broker the contract of carriage from the airlines and other companies that provide travel services. Our terms and conditions are clearly indicated on our site, which include the fact you are subject to the terms and conditions of the airlines, which of course is obvious. The discounted ticket you purchased was issued and you received your eticket number.The terms of that discounted ticket are on our website, including the fact there are no refunds. The eticket was sent along with the reminder that we do not offer travel insurance. We recommended you purchase that insurance directly from providers for interruption, cancellation, sickness etc. I suggest you file a claim since your trip was in fact cancelled or delayed, and the airline and we told you to purchase a replacement ticket if you needed to travel on your original dates, and both the airline and we have refused to refund you. If you are unable to travel on new dates, your travel insurance will cover you under their trip interruption or failure for travel service providers to honor their travel services or contract of carriage contracts with you. Other clients in similar circumstances, which are very rare, have successfully won travel insurance claims filed. For reasons the airline will not disclose to us, which in our experience is generally the airline auditing the source of your ticket for fraud or for stolen credit card payments, your ticket is in audit and they will be in touch with you directly. Again, your contract of carriage is with the airline. We duly paid the source of your ticket and we believe its fully compliant with laws and should have been honored. We do not refund for tickets purchased under any circumstances, only try to facilitate a change of dates when needed. We apologize on behalf of the airline for their policies and procedures that take this much time, however we too are subject to their processes and policies. We propose to work with you to replace your ticket on a new date. We will be able to attempt to do that with you after their 90 day audit period. At that time you can choose from available dates for the discounted class of service you purchased. However, if you do not wish to wait or can't choose new dates, a travel insurance claim might be your most immediate and satisfactory option. Let us know if you file an insurance claim, or please advise when you hear from the the airlines regarding your contract of carriage with them directly, and we will do the same if they contact us directly. In any case we can work to rebook a flights for you after their 90 days allowed for audit, through their process provided, albeit an inconvenient one. Thanks for your understanding and patience while they complete their process. Tim
[redacted] Hi ***,We have been investigating what happened with your Delta tickets and found out that the tickets were cancelled due to "suspicion of credit card fraud", not due to there being any issue with the corporate sponsored ticket you purchasedYou told our agent that you cancelled your credit card with American Express due to charges you saw from Delta Airlines, and did not provide another card to us or Delta directly for those taxesIt is for that reason that Delta did not have tickets finalized, and instead of calling us to fix this problem on your non-refundable tickets, you purchased tickets with a different airline - with a purchase to which we were not a partySo you have a credit with us and Delta airlines for your one-way tickets, per the policies you agreed to on our site, and those of Delta AirlinesWe can neither refund nor reimburse for tickets you purchased with another airline, as we were not party to that transaction, and all tickets we sell are subject to the terms and conditions of the airlines we sell youPer the policies you agreed to on our websiteWhen you were denied boarding at the airport, a quick phone call to your agent, Emma, could have solved the problem immediatelyWe could have paid the taxes with a different credit card and the tickets would have been fineSince you did not call us from the airport, we didn't have the opportunity to resolve the problemYou have a credit with us for one year from your original departure date, good for any flights on Delta for the same passengers, subject to terms and conditions on our site and that of Delta AirlinesWe will help you find new flights when ready, which may be at a higher or lower cost depending on your dates of travel and locations of coursePlease let us know if you have any further questions.Sincerely, Tim G***Manager
We are responsive to this complaint and in direct contact with Revdex.com management and have shared confidential information about this person and their complaint
*** and Revdex.com, We once again apologize on behalf of the airline for their errorHowever, you are bound by their terms and conditions and ours. The issue was resolved with the airline quickly and you purchased a duplicate ticket which you must request they reimburse you for, as we told you
before you bought it - a purchase we were not involved in but advised you to makeThey were paid by you, they need to refund you, as you already had a valid ticket. As we explained, the airline is requiring us to have you dispute the charge for the second ticket with them so they can confirm you already had a ticket on the same flight, the dispute for which they have days to resolveThey require you to dispute the charge so they confirm you the credit card account holder paid for a ticket in your own nameOnce you do this they will refund your second ticket you paid for, the duplicated ticket. While we understand your request to be refunded, we in fact did not provide you the second ticketWe provided your first ticket and it was resolved with the airline as valid and authorizedIt is the second ticket which must be refunded and we had requested before you booked the second ticket. Our terms and conditions state we have up to hours to resolve any issues with tickets, as there are time zones and worldwide locations to deal with for the airlines and travel, and we did resolve it quicklyWe advised you to purchase the ticket at the counter as you did and to then dispute the charges as duplicative which you did not do from what we understandAs ours was the first ticket we cannot refund it, as the terms of the ticket was that it was non-refundableHowever the ticket you purchased from the airline to speed your journey home will be refunded in full by them once disputed, as we explained. Thanks
We provided proof of payment to the airline and etickets through the use of airline frequent flyer miles, which is legal and authorized, and the tickets were valid for travelWe did not cancel the tickets, they were provided for his use, and we did not cancel them. We request proof of his claim they were not valid or flownWe cannot determine that on our end, and his tickets are subject to privacy rules as well as terms and conditions of the airlinesHad the client in fact went to the airline counter he would have been provided with alternative travel had he missed a flight, or directed to contact the airline directly to change his flight, if that right was afforded by the airlineOur terms and conditions are clear that we must be contacted hours before flight and he is subject to the airline terms and conditions. If tickets were not flown they were also not requested to be cancelled in time to provide a credit for future use. We recommend the client file an insurance claim as we refuse to refund due to our terms and conditions and those of the airline
We provided 100% legal and authorized tickets to fly on Cathay Pacific, and the tickets were suspended by the airline and are currently being auditedWe are clear and upfront about the way we obtain discounted business and first class flights using airline frequent flyer miles, and the corporate
sponsor or provider of this ticket compensated the airline for the ticket with airline miles, and paid the required taxes and fees the airlines requireWe provided tickets which were paid and authorized for travel, as we were paid to provideWe do not have the contract of carriage with these clients, that is between them and the airlines, and there in fact is where the fault and issue remains - between them and the airline. The airline chose not to honor these tickets and to continue to do an investigation and audit, and breach their contract of carriage with the client whose name appears on the tickets, and as such it is a matter for travel insurance, in the same way a bankrupt airline or other service or entity failure would be handled, and our clients quickly and easily are reimbursed with travel insurance for these and other types of issues that insurance will coverWe strongly encourage in our terms and conditions and receipt for tickets that clients obtain such insurance, and its often included when paying with premium credit cards like American Express Gold or Platinum cards and other premium cards, and we do encourage clients to obtain it as we do not offer it directly. We have offered and offer again to provided discounted tickets and a $voucher for each client on future travelThis is the most we can do for the clients at this time and is consistent with our terms and conditions and those of the airlines, and ask again that they seek an insurance claim for their losses, and recommend to all clients to carry insurance instead of dealing with the insane and unfair practice of airlines these daysAirlines simply do not care as you have seen repeatedly in the news this year, and do not provide help or compensation for anything, even in cases like these where health and other issues were involved. We continue to offer white glove service and go the extra mile when possible for clients, however we and our clients are subject to airline terms and conditions, and we strongly encourage travel insurance to cover instances such as these or the myriad other circumstances that can come up before, during and after travel
Tim is lying through his teethYou can see from my bank my base currency is in SGD and I'm from Singapore, not some India supplier that he mentionedThis form does not allow me to upload more than attachmentsAnyway I have proof that I made earlier transactions with him for smaller amounts and the last recent one for the biggest amount was the one that he defaulted and claimed that the supplier got bustedHowever, my friend made another recent purchase from him and he delivered! It was not the case in which he mentioned that everyone in the industry is not able to transact anymore and he is going out of business! It's all bt as you can seeI have also made a complain to the Federal Trade CommissionI thank you for your attention and hope you can make a thorough investigation of his business
Complaint: ***
I am rejecting this response because: How could I possibly have known that the taxes had not been paid without your telling me ?And of course there was no chance whatsoever that I would have Emma's telephone number with me
Sincerely,
*** ***
We believe this complaint is in fact a competitor trying to affect our businessWe trust the Revdex.com will see through this and not allow this complaint to tarnish our A+ rating. While on the one hand he says we are a scam job, he then confirms having done business with us on previous
occasions without issueHe states: "I highly believe this is a scam job given that the business had no desire to resolve this issue"As we did not do business with him, we have no issue to resolve with him directlyWe did business with his former or current employer - and then directly with his former client, and he upset about it. Again, Mr*** *** did not do business with us, and he is not a 'consumer' as he claimsWe did work with businesses he is or was associated with, and no longer do business with either of themWe understand him to be an owner of a travel agency in India and as such we are competitorsWe won business away from them, and now do business with a corporation that was his client, and they have chosen to business with a USA based company that we operate and he is upset about it and has threatened to "ruin" our businessThe "major purchase" he is referring to was the clients purchase and not his own, and as such there is nothing he is due as a refund, and the client is happy working with us directly. We have been in business for more than years, we have an A+ Revdex.com rating having served thousands of clients, and we are a multi-million dollar business operating with a license, bond, and insurance. If Mr *** would like to file a lawsuit against us he is welcome to do so, and provide all facts and proof he provided any funds to us whatsoever, as we will not do business with him again, and we know of no such purchase that he is referring to from him - but rather his travel agency clients directly with usHe instead is in fact trying to "ruin" our business as he threatened, if we were do compete with him and with the business we have away from his company. We recommend he find other clients to serve, and not spend time trying to damage or 'ruin' other businesses reputations with claims
Complaint: ***
I am rejecting this response because:First, the business did not sell me a paid ticket. It was a redemption using a third party's travel mileage. The redemption violated mileage company's (Asia Miles) rules and regulations. The redeemed ticket is cancelled and invalid. So there is no days audit period. The "so called" audit is finished and completed.Second, travel insurance will not cover a claim like this.I have emailed all information of my case to Division of Consumer Protection, State of Utah, which the investigator assigned to my case has forwarded them to the business. I do not appreciate the business stating my case is a possible "credit card fraud". I am a honest person and I filed a dispute with my credit card issuing bank
Sincerely,
*** *** **
This is in response to the dispute filed by [redacted] against FirstClassDiscountAir.com. I am a manager for that company. Miss [redacted] is not providing the full story. She admits via email and phone to our agents to have cancelled and disputed the charges put on your American Express...
card for taxes paid to the airline or corporations who provided the tickets she purchased. Therefore when she got the the airport, the tickets were on hold until such taxes were paid. The ticket was valid, the taxes simply needed to be paid. Instead of calling us to fix the situation, or providing her card directly to the airline to remedy the situation, she purchased tickets on another airline (Lufthansa) - a purchase we had nothing to do with. She bought non-refundable tickets from us, and is demanding a refund outside the terms and conditions of both our website and the terms and conditions of Delta Airlines and its partner Air France. Since she missed her flight now, without asking to be accommodated on the next flight, its non-refundable. When asked why she did not contact us, she emailed "Didn't call because it never occurred to me to have your phone number withme." She admits to not contacting us directly to resolve the situation as required by our and the airline terms and conditions. Instead she bought another flight and demands a refund on non-refundable tickets. Well I'm sorry to say that is not how non refundable tickets work, She must contact us as the seller to resolve any issues which we could have quickly done with a call to Delta and got you on the plane if you arrived in the recommend 3 hours before international departure, or Delta and Air France would have accommodated you on the next available flight.
Complaint: [redacted]
I am rejecting this response because: This matter remains a simple case: We paid for tickets that were never issued by First Class Discount Airline Travel. The Respondent can talk all around the issue and provide various dubious explanations, but the fact remains that that he was paid $5965.50, kept our money, and never issued the tickets. The fact that no tickets were ever issued has been confirmed by all of the airlines on which we were purportedly booked. The fact that we paid him has also been confirmed by both our written submissions and the documentation we have previously provided in connection with our prior written submissions. As noted in my initial submission: “On November 20, 2017, my wife attempted to confirm our travel arrangements [which we booked and paid for in September] and check-in on the outbound flight, purportedly booked on Lufthansa in a code sharing agreement with Air Canada and United Airlines. When attempting to check in, my wife discovered that while reservations had been made, and that Toma had kept the money paid to her, no tickets had been issued for our travel, notwithstanding the fact that Toma had been paid in full nearly 2 months earlier. On Saturday, November 18, 2017, we also spoke with United Airlines ticketing to ascertain whether our reservations might be located with them. The reservation agent for United Airlines stated to us that while reservations for our travel existed in their system, no payment for the tickets had been made notwithstanding that Toma had collected all of the money for the tickets from us nearly 2 months previously.” First Class Discount Airline Travel continues to submit non-responsive information. We were given five different confirmation codes, all of which were invalid. We could not verify that they were invalid until 23 hours prior to travel when we attempted to check in in accordance with Lufthansa’s check in rules. When we attempted to check in 23 hours prior to departure, that is, 515pm the day prior to travel, on Monday November 20, 2017, we were unable to check in because we were told the tickets were invalid, and were directed to call a telephone number with the airline. When we called on November 20, 2017, the office we closed so we called the airline reservation number, and were told there was nothing we could do, because the office we called at United as closed for the day. We called the number the day of the flight, November 21, and found it to be United Airlines, Corporate Investigations, and spoke to Victoria. She researched the tickets for over one hour and discovered that the tickets had never been purchased by First Class Discount Airlines. We then contacted Toma S[redacted] of First Class Discount via telephone and email. She did not answer but instead sent another confirmation code. Yet we were still unable to check in. By the time we arrived at the airport we were informed that First Class discount Air had cancelled the tickets. We tried to contact Toma, who was unavailable, so we contacted Mr. L[redacted]. He told us that his company had cancelled the tickets so that First Class would not lose their money. Mr. L[redacted] also stated that because of our many calls to the airlines for help, he had been banned from making further reservations, and told us it was our fault and refused to refund our money or make any other reservations for us. We were unable to make our trip to see our daughter and son in law, and subsequently lost more money for accommodation reservations that could not be cancelled. Our subsequent investigation into this matter also revealed the fact that the airlines do not allow assignment of frequent flier miles, and the entire premise of First Class Discount Airlines and Mr. L[redacted] of the use of someone else’s frequent flier miles is completely false. This process continues to be about Mr. L[redacted]’, his employees’, and his Company’s repeated failures to do what they promised and were paid to do.
Sincerely,
[redacted]
The facts are that we issued tickets for this couple with valid etickets and compensation to the airline, we provided those tickets to them and they confirmed every detail as required by our terms and conditions. We can provide the tickets attached as proof. Note each has an eticket to confirm their...
reservation is paid and processed. Further there is a receipt for payment of taxes by the corporate sponsor or provider of their tickets, booked through a partner airline, for tickets on Lufthansa. The couple wanted to cancel those tickets for a refund, and our policy is clear there are no refunds on discounted airline and other travel services we offer, and we are investigating the matter as the airlines show the tickets were a no show and may not allow us to rebook them as that is their policy. If the airlines confirm they cancelled within the required timeframe then the couple can rebook their flights with us directly on dates available for the discounted luxury flights provided to them, subject to airline availability and variations in price and terms for their new trip, class of services, and airline or partner airline or other travel service providers.We strongly encourage all clients to purchase travel insurance for cases of missing their flights, delays, misconnections, illness, airline cancellations, airline bankruptcy, and many other risks associated with airline and other travel services we offer. This is clear in our terms and conditions, and in the receipts sent to clients as well as reminders of our recommendations and that fact we do not offer insurance directly. Again, valid and authorized tickets were provided, and we and the airlines are investigating the circumstances of their missing their flights. As they were not flying on United but rather on a partner airline from Germany, we request 90 days to resolve this complaint and situation.
Complaint: [redacted]
I am rejecting this response because: Seriously, all I want is a direct flight to Australia between now and the expiration of the ticket. I don't think going through Japan and Singapore is a similar ticket. You then say I should try again 3 days before my desired departure date. I don't know if you have a boss, Don, but I need to give weeks of advance notice. I can't tell my boss I want to leave to Australia 3 days before as I would never get approval. Nor do I have two extra days to go through all of Asia to get to Australia. I am appalled at your hostility towards me and my partner. I don't think any business I have ever dealt with has hung on us like you did and told us to go away. Is this your standard practice? This is a child's reaction and I only asked for a refund.Why won't you give me a refund? Isn't that standard practice with a customer that is unhappy with the service offered? I am confounded and I won't stand for your aggressive posturing.And please note in your response you don't offer a solution, as a good business would. All I know is I will never use your service again (like you care) nor will I recommend to my friends who travel, your awful services. I guess that does not matter to you, though, right? I hope you can sleep with yourself at night knowing you have ripped me off to the tune of almost $5,000. In any case, I will keep advising the world to avoid you like the plague.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I did not have a valid ticket at the time of return, it had already been cancelled and secondly I was not advised to take it up with the airline. I was told that First Class Discount Air was not responsible. I don't understand this when they purchased the ticket on my behalf, in the first place. I am very disappointed with their response which only confirms my resolve to not use this business again and to advise as best I can, others to not get taken in. I am now taking this to the Australian media.
Sincerely,
[redacted]
Mrs. [redacted]We are in receipt of your complaint and again direct you to deal with the airline and your travel insurance directly. We provided you a valid ticket and the airline refused to honor their ticket during the audit period of up to 90 days. We cannot provide you a refund due to the...
facts you purchased a non-refundable ticket, and the airline has refused to honor their ticket during their audit period. Airlines are under attack with fraudulent credit cards and other forms of fraudulent tickets, and when they suspect a ticket they have time to audit its source and payment, and you have been caught up in that process. We are a travel agent and we broker the contract of carriage from the airlines and other companies that provide travel services. Our terms and conditions are clearly indicated on our site, which include the fact you are subject to the terms and conditions of the airlines, which of course is obvious. The discounted ticket you purchased was issued and you received your eticket number.The terms of that discounted ticket are on our website, including the fact there are no refunds. The eticket was sent along with the reminder that we do not offer travel insurance. We recommended you purchase that insurance directly from providers for interruption, cancellation, sickness etc. I suggest you file a claim since your trip was in fact cancelled or delayed, and the airline and we told you to purchase a replacement ticket if you needed to travel on your original dates, and both the airline and we have refused to refund you. If you are unable to travel on new dates, your travel insurance will cover you under their trip interruption or failure for travel service providers to honor their travel services or contract of carriage contracts with you. Other clients in similar circumstances, which are very rare, have successfully won travel insurance claims filed. For reasons the airline will not disclose to us, which in our experience is generally the airline auditing the source of your ticket for fraud or for stolen credit card payments, your ticket is in audit and they will be in touch with you directly. Again, your contract of carriage is with the airline. We duly paid the source of your ticket and we believe its fully compliant with laws and should have been honored. We do not refund for tickets purchased under any circumstances, only try to facilitate a change of dates when needed. We apologize on behalf of the airline for their policies and procedures that take this much time, however we too are subject to their processes and policies. We propose to work with you to replace your ticket on a new date. We will be able to attempt to do that with you after their 90 day audit period. At that time you can choose from available dates for the discounted class of service you purchased. However, if you do not wish to wait or can't choose new dates, a travel insurance claim might be your most immediate and satisfactory option. Let us know if you file an insurance claim, or please advise when you hear from the the airlines regarding your contract of carriage with them directly, and we will do the same if they contact us directly. In any case we can work to rebook a flights for you after their 90 days allowed for audit, through their process provided, albeit an inconvenient one. Thanks for your understanding and patience while they complete their process. Tim
The facts are that we issued tickets for this couple with valid etickets and compensation to the airline, we provided those tickets to them and they confirmed every detail as required by our terms and conditionsWe can provide the tickets attached as proofNote each has an eticket to confirm their reservation is paid and processedFurther there is a receipt for payment of taxes by the corporate sponsor or provider of their tickets, booked through a partner airline, for tickets on LufthansaThe couple wanted to cancel those tickets for a refund, and our policy is clear there are no refunds on discounted airline and other travel services we offer, and we are investigating the matter as the airlines show the tickets were a no show and may not allow us to rebook them as that is their policyIf the airlines confirm they cancelled within the required timeframe then the couple can rebook their flights with us directly on dates available for the discounted luxury flights provided to them, subject to airline availability and variations in price and terms for their new trip, class of services, and airline or partner airline or other travel service providers.We strongly encourage all clients to purchase travel insurance for cases of missing their flights, delays, misconnections, illness, airline cancellations, airline bankruptcy, and many other risks associated with airline and other travel services we offerThis is clear in our terms and conditions, and in the receipts sent to clients as well as reminders of our recommendations and that fact we do not offer insurance directlyAgain, valid and authorized tickets were provided, and we and the airlines are investigating the circumstances of their missing their flightsAs they were not flying on United but rather on a partner airline from Germany, we request days to resolve this complaint and situation
This is in response to the dispute filed by [redacted] against FirstClassDiscountAir.comI am a manager for that companyMiss [redacted] is not providing the full storyShe admits via email and phone to our agents to have cancelled and disputed the charges put on your American Express card for taxes paid to the airline or corporations who provided the tickets she purchasedTherefore when she got the the airport, the tickets were on hold until such taxes were paidThe ticket was valid, the taxes simply needed to be paidInstead of calling us to fix the situation, or providing her card directly to the airline to remedy the situation, she purchased tickets on another airline (Lufthansa) - a purchase we had nothing to do withShe bought non-refundable tickets from us, and is demanding a refund outside the terms and conditions of both our website and the terms and conditions of Delta Airlines and its partner Air FranceSince she missed her flight now, without asking to be accommodated on the next flight, its non-refundableWhen asked why she did not contact us, she emailed "Didn't call because it never occurred to me to have your phone number withme." She admits to not contacting us directly to resolve the situation as required by our and the airline terms and conditionsInstead she bought another flight and demands a refund on non-refundable ticketsWell I'm sorry to say that is not how non refundable tickets work, She must contact us as the seller to resolve any issues which we could have quickly done with a call to Delta and got you on the plane if you arrived in the recommend hours before international departure, or Delta and Air France would have accommodated you on the next available flight
Complaint: [redacted] I am rejecting this response because: Seriously, all I want is a direct flight to Australia between now and the expiration of the ticket I don't think going through Japan and Singapore is a similar ticket You then say I should try again days before my desired departure date I don't know if you have a boss, Don, but I need to give weeks of advance notice I can't tell my boss I want to leave to Australia days before as I would never get approval Nor do I have two extra days to go through all of Asia to get to Australia I am appalled at your hostility towards me and my partner I don't think any business I have ever dealt with has hung on us like you did and told us to go away Is this your standard practice? This is a child's reaction and I only asked for a refund.Why won't you give me a refund? Isn't that standard practice with a customer that is unhappy with the service offered? I am confounded and I won't stand for your aggressive posturing.And please note in your response you don't offer a solution, as a good business wouldAll I know is I will never use your service again (like you care) nor will I recommend to my friends who travel, your awful services I guess that does not matter to you, though, right? I hope you can sleep with yourself at night knowing you have ripped me off to the tune of almost $5, In any case, I will keep advising the world to avoid you like the plague Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This matter remains a simple case: We paid for tickets that were never issued by First Class Discount Airline TravelThe Respondent can talk all around the issue and provide various dubious explanations, but the fact remains that that he was paid $5965.50, kept our money, and never issued the ticketsThe fact that no tickets were ever issued has been confirmed by all of the airlines on which we were purportedly bookedThe fact that we paid him has also been confirmed by both our written submissions and the documentation we have previously provided in connection with our prior written submissionsAs noted in my initial submission: “On November 20, 2017, my wife attempted to confirm our travel arrangements [which we booked and paid for in September] and cheon the outbound flight, purportedly booked on Lufthansa in a code sharing agreement with Air Canada and United AirlinesWhen attempting to check in, my wife discovered that while reservations had been made, and that Toma had kept the money paid to her, no tickets had been issued for our travel, notwithstanding the fact that Toma had been paid in full nearly months earlierOn Saturday, November 18, 2017, we also spoke with United Airlines ticketing to ascertain whether our reservations might be located with themThe reservation agent for United Airlines stated to us that while reservations for our travel existed in their system, no payment for the tickets had been made notwithstanding that Toma had collected all of the money for the tickets from us nearly months previously.” First Class Discount Airline Travel continues to submit non-responsive informationWe were given five different confirmation codes, all of which were invalidWe could not verify that they were invalid until hours prior to travel when we attempted to check in in accordance with Lufthansa’s check in rulesWhen we attempted to check in hours prior to departure, that is, 515pm the day prior to travel, on Monday November 20, 2017, we were unable to check in because we were told the tickets were invalid, and were directed to call a telephone number with the airlineWhen we called on November 20, 2017, the office we closed so we called the airline reservation number, and were told there was nothing we could do, because the office we called at United as closed for the dayWe called the number the day of the flight, November 21, and found it to be United Airlines, Corporate Investigations, and spoke to VictoriaShe researched the tickets for over one hour and discovered that the tickets had never been purchased by First Class Discount AirlinesWe then contacted Toma S [redacted] of First Class Discount via telephone and emailShe did not answer but instead sent another confirmation codeYet we were still unable to check inBy the time we arrived at the airport we were informed that First Class discount Air had cancelled the ticketsWe tried to contact Toma, who was unavailable, so we contacted MrL***He told us that his company had cancelled the tickets so that First Class would not lose their moneyMrL [redacted] also stated that because of our many calls to the airlines for help, he had been banned from making further reservations, and told us it was our fault and refused to refund our money or make any other reservations for usWe were unable to make our trip to see our daughter and son in law, and subsequently lost more money for accommodation reservations that could not be cancelledOur subsequent investigation into this matter also revealed the fact that the airlines do not allow assignment of frequent flier miles, and the entire premise of First Class Discount Airlines and MrL [redacted] of the use of someone else’s frequent flier miles is completely falseThis process continues to be about MrL***’, his employees’, and his Company’s repeated failures to do what they promised and were paid to do Sincerely, [redacted]
Mrs. [redacted] **We are in receipt of your complaint and again direct you to deal with the airline and your travel insurance directly. We provided you a valid ticket and the airline refused to honor their ticket during the audit period of up to 90 days. We cannot provide you a refund due to the... facts you purchased a non-refundable ticket, and the airline has refused to honor their ticket during their audit period. Airlines are under attack with fraudulent credit cards and other forms of fraudulent tickets, and when they suspect a ticket they have time to audit its source and payment, and you have been caught up in that process. We are a travel agent and we broker the contract of carriage from the airlines and other companies that provide travel services. Our terms and conditions are clearly indicated on our site, which include the fact you are subject to the terms and conditions of the airlines, which of course is obvious. The discounted ticket you purchased was issued and you received your eticket number.The terms of that discounted ticket are on our website, including the fact there are no refunds. The eticket was sent along with the reminder that we do not offer travel insurance. We recommended you purchase that insurance directly from providers for interruption, cancellation, sickness etc. I suggest you file a claim since your trip was in fact cancelled or delayed, and the airline and we told you to purchase a replacement ticket if you needed to travel on your original dates, and both the airline and we have refused to refund you. If you are unable to travel on new dates, your travel insurance will cover you under their trip interruption or failure for travel service providers to honor their travel services or contract of carriage contracts with you. Other clients in similar circumstances, which are very rare, have successfully won travel insurance claims filed. For reasons the airline will not disclose to us, which in our experience is generally the airline auditing the source of your ticket for fraud or for stolen credit card payments, your ticket is in audit and they will be in touch with you directly. Again, your contract of carriage is with the airline. We duly paid the source of your ticket and we believe its fully compliant with laws and should have been honored. We do not refund for tickets purchased under any circumstances, only try to facilitate a change of dates when needed. We apologize on behalf of the airline for their policies and procedures that take this much time, however we too are subject to their processes and policies. We propose to work with you to replace your ticket on a new date. We will be able to attempt to do that with you after their 90 day audit period. At that time you can choose from available dates for the discounted class of service you purchased. However, if you do not wish to wait or can't choose new dates, a travel insurance claim might be your most immediate and satisfactory option. Let us know if you file an insurance claim, or please advise when you hear from the the airlines regarding your contract of carriage with them directly, and we will do the same if they contact us directly. In any case we can work to rebook a flights for you after their 90 days allowed for audit, through their process provided, albeit an inconvenient one. Thanks for your understanding and patience while they complete their process. Tim
[redacted] Hi ***,We have been investigating what happened with your Delta tickets and found out that the tickets were cancelled due to "suspicion of credit card fraud", not due to there being any issue with the corporate sponsored ticket you purchasedYou told our agent that you cancelled your credit card with American Express due to charges you saw from Delta Airlines, and did not provide another card to us or Delta directly for those taxesIt is for that reason that Delta did not have tickets finalized, and instead of calling us to fix this problem on your non-refundable tickets, you purchased tickets with a different airline - with a purchase to which we were not a partySo you have a credit with us and Delta airlines for your one-way tickets, per the policies you agreed to on our site, and those of Delta AirlinesWe can neither refund nor reimburse for tickets you purchased with another airline, as we were not party to that transaction, and all tickets we sell are subject to the terms and conditions of the airlines we sell youPer the policies you agreed to on our websiteWhen you were denied boarding at the airport, a quick phone call to your agent, Emma, could have solved the problem immediatelyWe could have paid the taxes with a different credit card and the tickets would have been fineSince you did not call us from the airport, we didn't have the opportunity to resolve the problemYou have a credit with us for one year from your original departure date, good for any flights on Delta for the same passengers, subject to terms and conditions on our site and that of Delta AirlinesWe will help you find new flights when ready, which may be at a higher or lower cost depending on your dates of travel and locations of coursePlease let us know if you have any further questions.Sincerely, Tim G***Manager
We are responsive to this complaint and in direct contact with Revdex.com management and have shared confidential information about this person and their complaint
*** and Revdex.com, We once again apologize on behalf of the airline for their errorHowever, you are bound by their terms and conditions and ours. The issue was resolved with the airline quickly and you purchased a duplicate ticket which you must request they reimburse you for, as we told you
before you bought it - a purchase we were not involved in but advised you to makeThey were paid by you, they need to refund you, as you already had a valid ticket. As we explained, the airline is requiring us to have you dispute the charge for the second ticket with them so they can confirm you already had a ticket on the same flight, the dispute for which they have days to resolveThey require you to dispute the charge so they confirm you the credit card account holder paid for a ticket in your own nameOnce you do this they will refund your second ticket you paid for, the duplicated ticket. While we understand your request to be refunded, we in fact did not provide you the second ticketWe provided your first ticket and it was resolved with the airline as valid and authorizedIt is the second ticket which must be refunded and we had requested before you booked the second ticket. Our terms and conditions state we have up to hours to resolve any issues with tickets, as there are time zones and worldwide locations to deal with for the airlines and travel, and we did resolve it quicklyWe advised you to purchase the ticket at the counter as you did and to then dispute the charges as duplicative which you did not do from what we understandAs ours was the first ticket we cannot refund it, as the terms of the ticket was that it was non-refundableHowever the ticket you purchased from the airline to speed your journey home will be refunded in full by them once disputed, as we explained. Thanks
We provided proof of payment to the airline and etickets through the use of airline frequent flyer miles, which is legal and authorized, and the tickets were valid for travelWe did not cancel the tickets, they were provided for his use, and we did not cancel them. We request proof of his claim they were not valid or flownWe cannot determine that on our end, and his tickets are subject to privacy rules as well as terms and conditions of the airlinesHad the client in fact went to the airline counter he would have been provided with alternative travel had he missed a flight, or directed to contact the airline directly to change his flight, if that right was afforded by the airlineOur terms and conditions are clear that we must be contacted hours before flight and he is subject to the airline terms and conditions. If tickets were not flown they were also not requested to be cancelled in time to provide a credit for future use. We recommend the client file an insurance claim as we refuse to refund due to our terms and conditions and those of the airline
We provided 100% legal and authorized tickets to fly on Cathay Pacific, and the tickets were suspended by the airline and are currently being auditedWe are clear and upfront about the way we obtain discounted business and first class flights using airline frequent flyer miles, and the corporate
sponsor or provider of this ticket compensated the airline for the ticket with airline miles, and paid the required taxes and fees the airlines requireWe provided tickets which were paid and authorized for travel, as we were paid to provideWe do not have the contract of carriage with these clients, that is between them and the airlines, and there in fact is where the fault and issue remains - between them and the airline. The airline chose not to honor these tickets and to continue to do an investigation and audit, and breach their contract of carriage with the client whose name appears on the tickets, and as such it is a matter for travel insurance, in the same way a bankrupt airline or other service or entity failure would be handled, and our clients quickly and easily are reimbursed with travel insurance for these and other types of issues that insurance will coverWe strongly encourage in our terms and conditions and receipt for tickets that clients obtain such insurance, and its often included when paying with premium credit cards like American Express Gold or Platinum cards and other premium cards, and we do encourage clients to obtain it as we do not offer it directly. We have offered and offer again to provided discounted tickets and a $voucher for each client on future travelThis is the most we can do for the clients at this time and is consistent with our terms and conditions and those of the airlines, and ask again that they seek an insurance claim for their losses, and recommend to all clients to carry insurance instead of dealing with the insane and unfair practice of airlines these daysAirlines simply do not care as you have seen repeatedly in the news this year, and do not provide help or compensation for anything, even in cases like these where health and other issues were involved. We continue to offer white glove service and go the extra mile when possible for clients, however we and our clients are subject to airline terms and conditions, and we strongly encourage travel insurance to cover instances such as these or the myriad other circumstances that can come up before, during and after travel
Tim is lying through his teethYou can see from my bank my base currency is in SGD and I'm from Singapore, not some India supplier that he mentionedThis form does not allow me to upload more than attachmentsAnyway I have proof that I made earlier transactions with him for smaller amounts and the last recent one for the biggest amount was the one that he defaulted and claimed that the supplier got bustedHowever, my friend made another recent purchase from him and he delivered! It was not the case in which he mentioned that everyone in the industry is not able to transact anymore and he is going out of business! It's all b
t as you can seeI have also made a complain to the Federal Trade CommissionI thank you for your attention and hope you can make a thorough investigation of his business
Complaint: ***
I am rejecting this response because: How could I possibly have known that the taxes had not been paid without your telling me ?And of course there was no chance whatsoever that I would have Emma's telephone number with me
Sincerely,
*** ***
We believe this complaint is in fact a competitor trying to affect our businessWe trust the Revdex.com will see through this and not allow this complaint to tarnish our A+ rating. While on the one hand he says we are a scam job, he then confirms having done business with us on previous
occasions without issueHe states: "I highly believe this is a scam job given that the business had no desire to resolve this issue"As we did not do business with him, we have no issue to resolve with him directlyWe did business with his former or current employer - and then directly with his former client, and he upset about it. Again, Mr*** *** did not do business with us, and he is not a 'consumer' as he claimsWe did work with businesses he is or was associated with, and no longer do business with either of themWe understand him to be an owner of a travel agency in India and as such we are competitorsWe won business away from them, and now do business with a corporation that was his client, and they have chosen to business with a USA based company that we operate and he is upset about it and has threatened to "ruin" our businessThe "major purchase" he is referring to was the clients purchase and not his own, and as such there is nothing he is due as a refund, and the client is happy working with us directly. We have been in business for more than years, we have an A+ Revdex.com rating having served thousands of clients, and we are a multi-million dollar business operating with a license, bond, and insurance. If Mr *** would like to file a lawsuit against us he is welcome to do so, and provide all facts and proof he provided any funds to us whatsoever, as we will not do business with him again, and we know of no such purchase that he is referring to from him - but rather his travel agency clients directly with usHe instead is in fact trying to "ruin" our business as he threatened, if we were do compete with him and with the business we have away from his company. We recommend he find other clients to serve, and not spend time trying to damage or 'ruin' other businesses reputations with claims
Complaint: ***
I am rejecting this response because:First, the business did not sell me a paid ticket. It was a redemption using a third party's travel mileage. The redemption violated mileage company's (Asia Miles) rules and regulations. The redeemed ticket is cancelled and invalid. So there is no days audit period. The "so called" audit is finished and completed.Second, travel insurance will not cover a claim like this.I have emailed all information of my case to Division of Consumer Protection, State of Utah, which the investigator assigned to my case has forwarded them to the business. I do not appreciate the business stating my case is a possible "credit card fraud". I am a honest person and I filed a dispute with my credit card issuing bank
Sincerely,
*** *** **
This is in response to the dispute filed by [redacted] against FirstClassDiscountAir.com. I am a manager for that company. Miss [redacted] is not providing the full story. She admits via email and phone to our agents to have cancelled and disputed the charges put on your American Express...
card for taxes paid to the airline or corporations who provided the tickets she purchased. Therefore when she got the the airport, the tickets were on hold until such taxes were paid. The ticket was valid, the taxes simply needed to be paid. Instead of calling us to fix the situation, or providing her card directly to the airline to remedy the situation, she purchased tickets on another airline (Lufthansa) - a purchase we had nothing to do with. She bought non-refundable tickets from us, and is demanding a refund outside the terms and conditions of both our website and the terms and conditions of Delta Airlines and its partner Air France. Since she missed her flight now, without asking to be accommodated on the next flight, its non-refundable. When asked why she did not contact us, she emailed "Didn't call because it never occurred to me to have your phone number withme." She admits to not contacting us directly to resolve the situation as required by our and the airline terms and conditions. Instead she bought another flight and demands a refund on non-refundable tickets. Well I'm sorry to say that is not how non refundable tickets work, She must contact us as the seller to resolve any issues which we could have quickly done with a call to Delta and got you on the plane if you arrived in the recommend 3 hours before international departure, or Delta and Air France would have accommodated you on the next available flight.
Complaint: [redacted]
I am rejecting this response because: This matter remains a simple case: We paid for tickets that were never issued by First Class Discount Airline Travel. The Respondent can talk all around the issue and provide various dubious explanations, but the fact remains that that he was paid $5965.50, kept our money, and never issued the tickets. The fact that no tickets were ever issued has been confirmed by all of the airlines on which we were purportedly booked. The fact that we paid him has also been confirmed by both our written submissions and the documentation we have previously provided in connection with our prior written submissions. As noted in my initial submission: “On November 20, 2017, my wife attempted to confirm our travel arrangements [which we booked and paid for in September] and check-in on the outbound flight, purportedly booked on Lufthansa in a code sharing agreement with Air Canada and United Airlines. When attempting to check in, my wife discovered that while reservations had been made, and that Toma had kept the money paid to her, no tickets had been issued for our travel, notwithstanding the fact that Toma had been paid in full nearly 2 months earlier. On Saturday, November 18, 2017, we also spoke with United Airlines ticketing to ascertain whether our reservations might be located with them. The reservation agent for United Airlines stated to us that while reservations for our travel existed in their system, no payment for the tickets had been made notwithstanding that Toma had collected all of the money for the tickets from us nearly 2 months previously.” First Class Discount Airline Travel continues to submit non-responsive information. We were given five different confirmation codes, all of which were invalid. We could not verify that they were invalid until 23 hours prior to travel when we attempted to check in in accordance with Lufthansa’s check in rules. When we attempted to check in 23 hours prior to departure, that is, 515pm the day prior to travel, on Monday November 20, 2017, we were unable to check in because we were told the tickets were invalid, and were directed to call a telephone number with the airline. When we called on November 20, 2017, the office we closed so we called the airline reservation number, and were told there was nothing we could do, because the office we called at United as closed for the day. We called the number the day of the flight, November 21, and found it to be United Airlines, Corporate Investigations, and spoke to Victoria. She researched the tickets for over one hour and discovered that the tickets had never been purchased by First Class Discount Airlines. We then contacted Toma S[redacted] of First Class Discount via telephone and email. She did not answer but instead sent another confirmation code. Yet we were still unable to check in. By the time we arrived at the airport we were informed that First Class discount Air had cancelled the tickets. We tried to contact Toma, who was unavailable, so we contacted Mr. L[redacted]. He told us that his company had cancelled the tickets so that First Class would not lose their money. Mr. L[redacted] also stated that because of our many calls to the airlines for help, he had been banned from making further reservations, and told us it was our fault and refused to refund our money or make any other reservations for us. We were unable to make our trip to see our daughter and son in law, and subsequently lost more money for accommodation reservations that could not be cancelled. Our subsequent investigation into this matter also revealed the fact that the airlines do not allow assignment of frequent flier miles, and the entire premise of First Class Discount Airlines and Mr. L[redacted] of the use of someone else’s frequent flier miles is completely false. This process continues to be about Mr. L[redacted]’, his employees’, and his Company’s repeated failures to do what they promised and were paid to do.
Sincerely,
[redacted]
The facts are that we issued tickets for this couple with valid etickets and compensation to the airline, we provided those tickets to them and they confirmed every detail as required by our terms and conditions. We can provide the tickets attached as proof. Note each has an eticket to confirm their...
reservation is paid and processed. Further there is a receipt for payment of taxes by the corporate sponsor or provider of their tickets, booked through a partner airline, for tickets on Lufthansa. The couple wanted to cancel those tickets for a refund, and our policy is clear there are no refunds on discounted airline and other travel services we offer, and we are investigating the matter as the airlines show the tickets were a no show and may not allow us to rebook them as that is their policy. If the airlines confirm they cancelled within the required timeframe then the couple can rebook their flights with us directly on dates available for the discounted luxury flights provided to them, subject to airline availability and variations in price and terms for their new trip, class of services, and airline or partner airline or other travel service providers.We strongly encourage all clients to purchase travel insurance for cases of missing their flights, delays, misconnections, illness, airline cancellations, airline bankruptcy, and many other risks associated with airline and other travel services we offer. This is clear in our terms and conditions, and in the receipts sent to clients as well as reminders of our recommendations and that fact we do not offer insurance directly. Again, valid and authorized tickets were provided, and we and the airlines are investigating the circumstances of their missing their flights. As they were not flying on United but rather on a partner airline from Germany, we request 90 days to resolve this complaint and situation.
Complaint: [redacted]
I am rejecting this response because: Seriously, all I want is a direct flight to Australia between now and the expiration of the ticket. I don't think going through Japan and Singapore is a similar ticket. You then say I should try again 3 days before my desired departure date. I don't know if you have a boss, Don, but I need to give weeks of advance notice. I can't tell my boss I want to leave to Australia 3 days before as I would never get approval. Nor do I have two extra days to go through all of Asia to get to Australia. I am appalled at your hostility towards me and my partner. I don't think any business I have ever dealt with has hung on us like you did and told us to go away. Is this your standard practice? This is a child's reaction and I only asked for a refund.Why won't you give me a refund? Isn't that standard practice with a customer that is unhappy with the service offered? I am confounded and I won't stand for your aggressive posturing.And please note in your response you don't offer a solution, as a good business would. All I know is I will never use your service again (like you care) nor will I recommend to my friends who travel, your awful services. I guess that does not matter to you, though, right? I hope you can sleep with yourself at night knowing you have ripped me off to the tune of almost $5,000. In any case, I will keep advising the world to avoid you like the plague.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I did not have a valid ticket at the time of return, it had already been cancelled and secondly I was not advised to take it up with the airline. I was told that First Class Discount Air was not responsible. I don't understand this when they purchased the ticket on my behalf, in the first place. I am very disappointed with their response which only confirms my resolve to not use this business again and to advise as best I can, others to not get taken in. I am now taking this to the Australian media.
Sincerely,
[redacted]
Mrs. [redacted]We are in receipt of your complaint and again direct you to deal with the airline and your travel insurance directly. We provided you a valid ticket and the airline refused to honor their ticket during the audit period of up to 90 days. We cannot provide you a refund due to the...
facts you purchased a non-refundable ticket, and the airline has refused to honor their ticket during their audit period. Airlines are under attack with fraudulent credit cards and other forms of fraudulent tickets, and when they suspect a ticket they have time to audit its source and payment, and you have been caught up in that process. We are a travel agent and we broker the contract of carriage from the airlines and other companies that provide travel services. Our terms and conditions are clearly indicated on our site, which include the fact you are subject to the terms and conditions of the airlines, which of course is obvious. The discounted ticket you purchased was issued and you received your eticket number.The terms of that discounted ticket are on our website, including the fact there are no refunds. The eticket was sent along with the reminder that we do not offer travel insurance. We recommended you purchase that insurance directly from providers for interruption, cancellation, sickness etc. I suggest you file a claim since your trip was in fact cancelled or delayed, and the airline and we told you to purchase a replacement ticket if you needed to travel on your original dates, and both the airline and we have refused to refund you. If you are unable to travel on new dates, your travel insurance will cover you under their trip interruption or failure for travel service providers to honor their travel services or contract of carriage contracts with you. Other clients in similar circumstances, which are very rare, have successfully won travel insurance claims filed. For reasons the airline will not disclose to us, which in our experience is generally the airline auditing the source of your ticket for fraud or for stolen credit card payments, your ticket is in audit and they will be in touch with you directly. Again, your contract of carriage is with the airline. We duly paid the source of your ticket and we believe its fully compliant with laws and should have been honored. We do not refund for tickets purchased under any circumstances, only try to facilitate a change of dates when needed. We apologize on behalf of the airline for their policies and procedures that take this much time, however we too are subject to their processes and policies. We propose to work with you to replace your ticket on a new date. We will be able to attempt to do that with you after their 90 day audit period. At that time you can choose from available dates for the discounted class of service you purchased. However, if you do not wish to wait or can't choose new dates, a travel insurance claim might be your most immediate and satisfactory option. Let us know if you file an insurance claim, or please advise when you hear from the the airlines regarding your contract of carriage with them directly, and we will do the same if they contact us directly. In any case we can work to rebook a flights for you after their 90 days allowed for audit, through their process provided, albeit an inconvenient one. Thanks for your understanding and patience while they complete their process. Tim