Below is the response received from the business regarding this complaint: I have already provided all the options to you that are available on your ticket. You have declined those options. We have done all we can for you according to the terms of your ticket. Kind...
regards,Donald the GuruYour Personal ConsultantCall 24 hrs USA###-###-####From Australia[redacted]From Sydney [redacted]Twitter:@DonaldtheGuruSkype 24 hrs:Donald.FCDAWebsite :firstclassdiscountair.com
[redacted]Hi [redacted],We have been investigating what happened with your Delta tickets and found out that the tickets were cancelled due to "suspicion of credit card fraud", not due to there being any issue with the corporate sponsored ticket you purchased. You told our agent that you cancelled your credit card with American Express due to charges you saw from Delta Airlines, and did not provide another card to us or Delta directly for those taxes. It is for that reason that Delta did not have tickets finalized, and instead of calling us to fix this problem on your non-refundable tickets, you purchased tickets with a different airline - with a purchase to which we were not a party. So you have a credit with us and Delta airlines for your one-way tickets, per the policies you agreed to on our site, and those of Delta Airlines. We can neither refund nor reimburse for tickets you purchased with another airline, as we were not party to that transaction, and all tickets we sell are subject to the terms and conditions of the airlines we sell you. Per the policies you agreed to on our website. When you were denied boarding at the airport, a quick phone call to your agent, Emma, could have solved the problem immediately. We could have paid the taxes with a different credit card and the tickets would have been fine. Since you did not call us from the airport, we didn't have the opportunity to resolve the problem. You have a credit with us for one year from your original departure date, good for any flights on Delta for the same passengers, subject to terms and conditions on our site and that of Delta Airlines. We will help you find new flights when ready, which may be at a higher or lower cost depending on your dates of travel and locations of course. Please let us know if you have any further questions.Sincerely, Tim G[redacted]Manager
Below is the response received from the business regarding this complaint: I have already provided all the options to you that are available on your ticket. You have declined those options. We have done all we can for you according to the terms of your ticket. Kind...
regards,Donald the GuruYour Personal ConsultantCall 24 hrs USA###-###-####From Australia[redacted]From Sydney [redacted]Twitter:@DonaldtheGuruSkype 24 hrs:Donald.FCDAWebsite :firstclassdiscountair.com
[redacted]Hi [redacted],We have been investigating what happened with your Delta tickets and found out that the tickets were cancelled due to "suspicion of credit card fraud", not due to there being any issue with the corporate sponsored ticket you purchased. You told our agent that you cancelled your credit card with American Express due to charges you saw from Delta Airlines, and did not provide another card to us or Delta directly for those taxes. It is for that reason that Delta did not have tickets finalized, and instead of calling us to fix this problem on your non-refundable tickets, you purchased tickets with a different airline - with a purchase to which we were not a party. So you have a credit with us and Delta airlines for your one-way tickets, per the policies you agreed to on our site, and those of Delta Airlines. We can neither refund nor reimburse for tickets you purchased with another airline, as we were not party to that transaction, and all tickets we sell are subject to the terms and conditions of the airlines we sell you. Per the policies you agreed to on our website. When you were denied boarding at the airport, a quick phone call to your agent, Emma, could have solved the problem immediately. We could have paid the taxes with a different credit card and the tickets would have been fine. Since you did not call us from the airport, we didn't have the opportunity to resolve the problem. You have a credit with us for one year from your original departure date, good for any flights on Delta for the same passengers, subject to terms and conditions on our site and that of Delta Airlines. We will help you find new flights when ready, which may be at a higher or lower cost depending on your dates of travel and locations of course. Please let us know if you have any further questions.Sincerely, Tim G[redacted]Manager