We have contacted Mr. [redacted] and we have working out a time frame for delivery and installation. We are very sorry for the inconvenience this may have caused. Thanks,[redacted]
We are very sorry for the inconveniences this may have caused. We strive everyday to make improvements to our procedures so things like this doesn't happen. We will make every possible attempt to make good on our promise of great customer service. We will call Mrs. [redacted] and schedule an appointment...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Again, we are sorry for the matter at hand however we are trying to schedule this appointment to finish. I have attached the responses and notes from our Factory Rep that was on the job site many times to finish this project. At this point we are letting our attorneys handle this matter. We have tried numerous attempts to resolve this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10434166, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject Window World's response...
they are lying about the tenant saying use the credit card on file. I don't work like that... As the property owner, I am the official contact & assume responsibility for all business costs. However, I will accept Window World's response when they credit my bank card back with entire amount of $274.00.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again, sadly these are false remarks and unnecessary. A simple call to me with a date and time of repair is all that is/was called for. The statement made by [redacted] regarding the first attempt at repair on 1-24-** is false regarding my desire to have no hispanic workers. When [redacted] first arrived that day he had a hispanic team member . [redacted], with him who spoke English and due to them showing up at my door and stating "we" are going to try to finish this today , I believed they were referring to them as being [redacted] and [redacted] ( who is hispanic) . I was ok with them doing the job. I had informed them to let me know when they got started as I would need to see each area they worked on to prove to myself that each area was insulated properly. After hearing no movement or knock on the door to alert me of their progress, I went out to the porch about a half hour later and found the original team on my porch with their yellow van in front of my neighbors house blocking my neighbors driveway. I recognized them from the van, their faces, their height, as well as having [redacted] clarify that they were the same team as he interpreted to them in Spanish. [redacted] explained it as beings they were the team that did the job originally that they would have to fix it. I explained to [redacted] that [redacted] had promised me the same team would not be allowed to return due to the very poor job as well as low moral character due to the holding back of insulation and not watching over each other's work as well as opening my underhouse shed with no need to do so. I did have them to leave as I had been promised they would not be back to my home.
Regarding [redacted]'s letter about 2-6-** ( the second attempt at repair if you can call it that when they did not bring with them the proper materials to do the job). there are many false statements. I asked for them to start at the "front" of the house and to let me know at each step so that I could clarify that the areas were well insulated. They started on the driveway left "side" of the house and did not alert me that they had removed a section. Instead I had went out the check on them and found that the insulation had as photos had proven been poorly/wrongly/sparingly placed. [redacted] was on the phone walking away from my home and did not acknowledge my presence. When he got off the phone, I asked if that was how the insulation was suppose to be to which he replied no it was not. He said that they were going to have to leave and reschedule because they had not brought the insulation with them. I asked why they had wasted time coming without the insulation as all along that had been one of the main problems with the [redacted] even proven with photos. He simply said he was sorry and that they had forgotten it. I then asked as to why they were doing the job in such cold temperatures when I had been told by more than one of the Window World/ [redacted] staff members that [redacted] would break in ice cold temperatures to which he replied " I thought you wanted the job done?" to which I responded " I wanted the job done right" . He said they were going to have to leave. I opened up the weather app on my phone and showed him that the temp would be in the 40s at 2pm that day and asked if they could return at that time with the insulation to which he said he would not. I then showed that the temp would be in the 50s and 60s on Sat / Sun and asked if they would return then to which he replied they would not. When once again he referred to being "sorry" regarding the insulation, I did reply " Yeah you are sorry!" to which he flinched and looked as if he was about to lunge at me and asked me what I had said. I then replied " you're one of the sorriest people I know" which was said in anger over the situation but also to how his body language and facial expression had reacted as if he wanted to hit me. The next day I emailed [redacted] and apologized for insinuating he was sorry.. that the work had been done in a sorry fashion but that he was not "sorry". What is completely appalling to me upon reading [redacted]'s statement per this Revdex.com response from Window World is that as awful as it is for me to realize when I am right about judging someone's character , I am always and continually shocked when I find that my judgements have been correct. [redacted]'s statement of " it was as if she wanted me to hit her" proves true to his whole body language and facial expression when I said "Yeah , you are sorry". It proves to me that he did in fact want to hit me and it is very concerning to me to have people like this near my home much less working on my home.
I have given my attorney a free week full of time to schedule the repair regarding last week when I would have been home and yet no word was ever received to set up a time instead time was wasted by window world to send this response full of false statements. I will be having a family member to oversee any attempt at a repair at this point as I do not feel comfortable being around any crew members hired by either Window world or [redacted] but please know that each and every step made by window world/ [redacted] is going to be observed so as to clarify that the job is done correctly.
All I know is that I have never had dealings with such a company in my life and that my experiences with window world will forevermore affect my decisions regarding ever having anyone to do any kind of work for me as I have lost trust in the whole process.
We are sorry that Mr. and Mrs. [redacted] have waited over our normal delivery time. We have been having some delays with factory deliveries. We have contacted them and have set an installation time for 12/17/2014 . Again, we are very sorry for any inconveniences this may have caused. I will follow...
up with Mr. [redacted] after the installation to make sure all is well. [redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We did issue Mr. [redacted] a check and mailed it out that week. I hope this resolves this issue. Thanks and again we are sorry for any inconveniences this may have caused.
First of all, we would like to apologize for the delays in completing this job. One of the reasons for the delay was due to the specialty mantles that had to be ordered to complete the job. The salesman, [redacted] Logsdon, charged his customer just to cover the mantles with aluminum and this could not be...
done correctly because of the abnormal shapes. After evaluating the job , the salesman decided to order custom mantles from our siding department to satisfy the customers needs. These were never charged to Mrs. [redacted] because of the delay it was going to take to receive the custom parts. The salesman wanted to make it right due to him not properly selling the mantles in the first place. When this was discussed with the customer, she was in agreement.
The other issues with this job were all warranty issues. The parts have been here for many weeks. We have tried to contact Mrs. [redacted] many times to schedule and it seems very hard for us to reach her. We had the salesman reach out to her via text and she apologized to him for not being able to get back to us to schedule due to her busy schedule. We are willing to work around her schedule to get the services finished even if it's late evenings or weekends. As for the final payment, when we finished the mantles , we charged Mrs. [redacted]s balance because the other issues were warranty related.
We hope that we can eventually speak with Mrs. [redacted] so we can schedule a service to fix her warranty issues. We are looking forward to hearing from her soon. Please feel free to call us if you have any questions. Again, we apologize to Mrs. [redacted] for any inconveniences this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
There is no need to schedule through attorneys. As the letter from my attorney stated, Window World is to schedule the repair through me. What [redacted] says in his reply is a lie. I sent the repair team away on only one occasion and that was only due to the fact that the same team had arrived when I was told by [redacted] - the Window Install manager who had covered for [redacted] while observing the damage to my home/[redacted] installation- had promised me that the same team would not be returning as I had concerns for my safety specifically because my under home shed door had been opened and left ajar after the [redacted] as well as each team member overlooking and approving of the obvious flaws of the rest of the team regarding the very poor [redacted] and under use of supplies. That was on Jan. 24,20** that I sent the repair team away. On Feb. 6th - the team left of their own accord due to not bringing insulation supplies with them to do the job and [redacted] did not agree to return that day or the next two days although asked to do so and the weather was perfect for the job later that day and the next two days . This is to be scheduled through me and I have heard no replies except this one since making calls to Window World and to [redacted] at [redacted] on Feb. 6th.
Again we have tried to accomodate Mrs. [redacted] many times. We have had our factory reps and managers kicked off the property. We brought out the same crew to fix their own work but also had the ok to do this through Mrs. [redacted] as long as we had managers there to oversee the job. We explained this in our phone conversations. We even had the Manufacturer Manager show up and he also was removed from the property. We can schedule to fix any issues whenever its convenient for Mrs. [redacted] however she needs to let us work and repair what is needed that day. Thanks and I hope we can resolve this quickly.
complaint [redacted]
I did not hear back from Mr. [redacted] by the end of business day Friday Feb. 20th as he had indicated nor did I hear from him on Monday when I left a message with the receptionist (which he said he never received). I managed to reach him on Tuesday and he gave me an arrival date of the windows of March 3rd with installation to be sometime mid-March. This is satisfactory to me. I did express to Mr. [redacted] my dissatisfaction with the communication process, especially since my husband and I had planned on replacing several other windows in the future. I look forward to my new windows!
Regards,
[redacted]
Verification
Once again, this company has failed to deliver on their promises. In regards to my previous complaint posted back in March of 2015, the only resolution that was met is the fact that we FINALLY got our last two windows installed 22 weeks after our 4-6 week turnaround time written on our contract. We received a call from the owner, apologizing for all of the faults committed by this company. He assured my husband that once the last two windows were installed that there would be some form of credit made in regards to our balance owed....it has been two weeks; nothing. Another ploy pulled out of their cleverly disguised "bag of tricks", I would presume. I'm sure their ultimate goal was to have the windows installed and that we would just "forget" about all of their numerous mishaps made-WRONG. Not to mention all of the major inconveniences this whole ordeal has created; not getting the windows installed on time, all of the run-around excuses we were given, my husband having to take off TWICE missing two whole days of pay for installs, etc, etc. I will be seeking legal action if this is not resolved in the next couple of weeks as I am at my wits end with this company.
Point blank. I am done with this and with this company.
I am so sorry for the delay. I will have the service manager contact you and finish this as soon as possible. I will be glad to discount the job. I will discuss this with the owners and get back to the customer. Thanks and again we apologize.
We have contacted Mr. [redacted] and we have working out a time frame for delivery and installation. We are very sorry for the inconvenience this may have caused. Thanks,[redacted]
We are very sorry for the inconveniences this may have caused. We strive everyday to make improvements to our procedures so things like this doesn't happen. We will make every possible attempt to make good on our promise of great customer service. We will call Mrs. [redacted] and schedule an appointment...
to get this resolved. '
Sincerely,
Window World of Louisville
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
%
Again, we are sorry for the matter at hand however we are trying to schedule this appointment to finish. I have attached the responses and notes from our Factory Rep that was on the job site many times to finish this project. At this point we are letting our attorneys handle this matter. We have tried numerous attempts to resolve this matter.
Sincerely,
Window World of Louisville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10434166, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject Window World's response...
they are lying about the tenant saying use the credit card on file. I don't work like that... As the property owner, I am the official contact & assume responsibility for all business costs. However, I will accept Window World's response when they credit my bank card back with entire amount of $274.00.
Regards,
[redacted]
 %3
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again, sadly these are false remarks and unnecessary. A simple call to me with a date and time of repair is all that is/was called for. The statement made by [redacted] regarding the first attempt at repair on 1-24-** is false regarding my desire to have no hispanic workers. When [redacted] first arrived that day he had a hispanic team member . [redacted], with him who spoke English and due to them showing up at my door and stating "we" are going to try to finish this today , I believed they were referring to them as being [redacted] and [redacted] ( who is hispanic) . I was ok with them doing the job. I had informed them to let me know when they got started as I would need to see each area they worked on to prove to myself that each area was insulated properly. After hearing no movement or knock on the door to alert me of their progress, I went out to the porch about a half hour later and found the original team on my porch with their yellow van in front of my neighbors house blocking my neighbors driveway. I recognized them from the van, their faces, their height, as well as having [redacted] clarify that they were the same team as he interpreted to them in Spanish. [redacted] explained it as beings they were the team that did the job originally that they would have to fix it. I explained to [redacted] that [redacted] had promised me the same team would not be allowed to return due to the very poor job as well as low moral character due to the holding back of insulation and not watching over each other's work as well as opening my underhouse shed with no need to do so. I did have them to leave as I had been promised they would not be back to my home.
Regarding [redacted]'s letter about 2-6-** ( the second attempt at repair if you can call it that when they did not bring with them the proper materials to do the job). there are many false statements. I asked for them to start at the "front" of the house and to let me know at each step so that I could clarify that the areas were well insulated. They started on the driveway left "side" of the house and did not alert me that they had removed a section. Instead I had went out the check on them and found that the insulation had as photos had proven been poorly/wrongly/sparingly placed. [redacted] was on the phone walking away from my home and did not acknowledge my presence. When he got off the phone, I asked if that was how the insulation was suppose to be to which he replied no it was not. He said that they were going to have to leave and reschedule because they had not brought the insulation with them. I asked why they had wasted time coming without the insulation as all along that had been one of the main problems with the [redacted] even proven with photos. He simply said he was sorry and that they had forgotten it. I then asked as to why they were doing the job in such cold temperatures when I had been told by more than one of the Window World/ [redacted] staff members that [redacted] would break in ice cold temperatures to which he replied " I thought you wanted the job done?" to which I responded " I wanted the job done right" . He said they were going to have to leave. I opened up the weather app on my phone and showed him that the temp would be in the 40s at 2pm that day and asked if they could return at that time with the insulation to which he said he would not. I then showed that the temp would be in the 50s and 60s on Sat / Sun and asked if they would return then to which he replied they would not. When once again he referred to being "sorry" regarding the insulation, I did reply " Yeah you are sorry!" to which he flinched and looked as if he was about to lunge at me and asked me what I had said. I then replied " you're one of the sorriest people I know" which was said in anger over the situation but also to how his body language and facial expression had reacted as if he wanted to hit me. The next day I emailed [redacted] and apologized for insinuating he was sorry.. that the work had been done in a sorry fashion but that he was not "sorry". What is completely appalling to me upon reading [redacted]'s statement per this Revdex.com response from Window World is that as awful as it is for me to realize when I am right about judging someone's character , I am always and continually shocked when I find that my judgements have been correct. [redacted]'s statement of " it was as if she wanted me to hit her" proves true to his whole body language and facial expression when I said "Yeah , you are sorry". It proves to me that he did in fact want to hit me and it is very concerning to me to have people like this near my home much less working on my home.
I have given my attorney a free week full of time to schedule the repair regarding last week when I would have been home and yet no word was ever received to set up a time instead time was wasted by window world to send this response full of false statements. I will be having a family member to oversee any attempt at a repair at this point as I do not feel comfortable being around any crew members hired by either Window world or [redacted] but please know that each and every step made by window world/ [redacted] is going to be observed so as to clarify that the job is done correctly.
All I know is that I have never had dealings with such a company in my life and that my experiences with window world will forevermore affect my decisions regarding ever having anyone to do any kind of work for me as I have lost trust in the whole process.
Regards,
[redacted]
&nb
We are sorry that Mr. and Mrs. [redacted] have waited over our normal delivery time. We have been having some delays with factory deliveries. We have contacted them and have set an installation time for 12/17/2014 . Again, we are very sorry for any inconveniences this may have caused. I will follow...
up with Mr. [redacted] after the installation to make sure all is well. [redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We did issue Mr. [redacted] a check and mailed it out that week. I hope this resolves this issue. Thanks and again we are sorry for any inconveniences this may have caused.
First of all, we would like to apologize for the delays in completing this job. One of the reasons for the delay was due to the specialty mantles that had to be ordered to complete the job. The salesman, [redacted] Logsdon, charged his customer just to cover the mantles with aluminum and this could not be...
done correctly because of the abnormal shapes. After evaluating the job , the salesman decided to order custom mantles from our siding department to satisfy the customers needs. These were never charged to Mrs. [redacted] because of the delay it was going to take to receive the custom parts. The salesman wanted to make it right due to him not properly selling the mantles in the first place. When this was discussed with the customer, she was in agreement.
The other issues with this job were all warranty issues. The parts have been here for many weeks. We have tried to contact Mrs. [redacted] many times to schedule and it seems very hard for us to reach her. We had the salesman reach out to her via text and she apologized to him for not being able to get back to us to schedule due to her busy schedule. We are willing to work around her schedule to get the services finished even if it's late evenings or weekends. As for the final payment, when we finished the mantles , we charged Mrs. [redacted]s balance because the other issues were warranty related.
We hope that we can eventually speak with Mrs. [redacted] so we can schedule a service to fix her warranty issues. We are looking forward to hearing from her soon. Please feel free to call us if you have any questions. Again, we apologize to Mrs. [redacted] for any inconveniences this may have caused.
Greg Morris
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
There is no need to schedule through attorneys. As the letter from my attorney stated, Window World is to schedule the repair through me. What [redacted] says in his reply is a lie. I sent the repair team away on only one occasion and that was only due to the fact that the same team had arrived when I was told by [redacted] - the Window Install manager who had covered for [redacted] while observing the damage to my home/[redacted] installation- had promised me that the same team would not be returning as I had concerns for my safety specifically because my under home shed door had been opened and left ajar after the [redacted] as well as each team member overlooking and approving of the obvious flaws of the rest of the team regarding the very poor [redacted] and under use of supplies. That was on Jan. 24,20** that I sent the repair team away. On Feb. 6th - the team left of their own accord due to not bringing insulation supplies with them to do the job and [redacted] did not agree to return that day or the next two days although asked to do so and the weather was perfect for the job later that day and the next two days . This is to be scheduled through me and I have heard no replies except this one since making calls to Window World and to [redacted] at [redacted] on Feb. 6th.
[redacted] 2-23-**
 
Again we have tried to accomodate Mrs. [redacted] many times. We have had our factory reps and managers kicked off the property. We brought out the same crew to fix their own work but also had the ok to do this through Mrs. [redacted] as long as we had managers there to oversee the job. We explained this in our phone conversations. We even had the Manufacturer Manager show up and he also was removed from the property. We can schedule to fix any issues whenever its convenient for Mrs. [redacted] however she needs to let us work and repair what is needed that day. Thanks and I hope we can resolve this quickly.
Revdex.com:
Regarding...
complaint [redacted]
I did not hear back from Mr. [redacted] by the end of business day Friday Feb. 20th as he had indicated nor did I hear from him on Monday when I left a message with the receptionist (which he said he never received). I managed to reach him on Tuesday and he gave me an arrival date of the windows of March 3rd with installation to be sometime mid-March. This is satisfactory to me. I did express to Mr. [redacted] my dissatisfaction with the communication process, especially since my husband and I had planned on replacing several other windows in the future. I look forward to my new windows!
Regards,
[redacted]
 %3
Verification
Once again, this company has failed to deliver on their promises. In regards to my previous complaint posted back in March of 2015, the only resolution that was met is the fact that we FINALLY got our last two windows installed 22 weeks after our 4-6 week turnaround time written on our contract. We received a call from the owner, apologizing for all of the faults committed by this company. He assured my husband that once the last two windows were installed that there would be some form of credit made in regards to our balance owed....it has been two weeks; nothing. Another ploy pulled out of their cleverly disguised "bag of tricks", I would presume. I'm sure their ultimate goal was to have the windows installed and that we would just "forget" about all of their numerous mishaps made-WRONG. Not to mention all of the major inconveniences this whole ordeal has created; not getting the windows installed on time, all of the run-around excuses we were given, my husband having to take off TWICE missing two whole days of pay for installs, etc, etc. I will be seeking legal action if this is not resolved in the next couple of weeks as I am at my wits end with this company.
Point blank. I am done with this and with this company.
I am so sorry for the delay. I will have the service manager contact you and finish this as soon as possible. I will be glad to discount the job. I will discuss this with the owners and get back to the customer. Thanks and again we apologize.