Thank you for the opportunity to address our customer’s additional concerns From time to time a company must make the difficult decision to cease (End-of-Life or EOL) providing a particular product or service This is the case with our Premium DNS product allowing customers to edit SOA recordsTechnology is ever changing and while we understand this process may be frustrating, we have provided options to help our customer decide their individual business' next steps We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry Thank you again for the opportunity to address the additional concerns presented by our customerKindest regards, KayJay R [redacted] Office of the CEO - GoDaddy
Godaddy gave no time for verificationThe 1st email received on May 12th is attached in partsThey never tried to contact me to verify the information before canceling my purchasesThe company took it upon themselves to deem the purchases fraud and closed the accounts without prior contact to me the customer/newly registered owner of the domains and products.If they can dispute the fact that they never tried to contact me prior to closing the accountWhich could have easily been done by either emailing or calling me directlyPlease provide the proof/attempts that contact me about the issue
The business' response was fairly generic and irrelevant.As an Australian charity, when we set up the domain name in 2014, the currency chosen, used and billed was Australian Dollars, and signed as "$".When we came to renew in 2016, we were fully entitled to expect that the "$" sign meant Australian Dollars Instead, without our knowledge or consent, the billing currency was changed to US Dollars We were misled and deceived by Go Daddy, because it failed to disclose to us in writing when offering the renewal or on the telephone, when we called a Sydney, Australia telephone number to renew, that "$" or "Dollars" meant something other than Australian Dollars.The fact that we have moved the registrar of the domain names to someone else is also irrelevant to the dispute and our claim, and simply reflected our deep distrust of an organisation which could so easily deceive its customers and then refuse to fix the problem
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseThe complainants Domain Name was in an expired status at the time of transfer and one year was added during the transfer processAdditionally, the complainant has been refunded the cost of that transfer as one time courtesyEffectively the complainant paid GoDaddy nothing for their Domain Name transferGoDaddy cannot continue to absorb the cost of complainant’s Domain Name but should they wish to cancel and relinquish all rights to the Domain Name in question we will refund this most recent renewal as one time exception to our Refund Policy.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 18, during an online transaction the complainant purchased a Business Website Builder plan and Domain Name for a one year term.On April 18, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder plan for a one year term and did so in a good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on:• January 18, 2015• February 17, 2015• March 19, 2015• April 3, 2015• April 8, 2015These notices indicated the Website Builder plan would be automatically renewed upon expiration unless action was taken GoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preference Account management is a customer responsibility Later on April 18, the complainant contacted our Customer Care team to request a refund of their most recent renewal of Website Builder plan and to cancel the scheduled renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service: specifically, renewing the Website Builder upon expiration in accordance with their account preferences.GoDaddy cannot absorb any fees which the complainant may have incurred with their financial institutionHowever, GoDaddy has refunded in full the amount of the latest product renewal back to their original payment methodEDUCATION: The complainant might find the following support articles helpful in the future for managing their GoDaddy account:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Your Account Information:https://support.godaddy.com/help/article/729/managing-your-account-i...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't care what agreements I checked and agreed toWe all know that no one reads this crapAlso, there is no point in flaunting your daily backups feature if we can't access them when late on a payment and account is suspendedOverall, you put these conditions in fine print that no one readsKnowing that fact, you're blatantly misleading your customers by omitting this in clear termsI refuse to pay anymore than the hosting fees, I'll be continuing my promises regarding how I'll further deal with this issue Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be mostly satisfactory to me They have finally issued the refund and so, while I'm disappointed with the struggle to achieve what their representative promised as it was excessive, I will consider this matter resolved Regards, [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 17, 2011, our customer purchased the domain name in question with Certified Domain and Private Registration Services for a one-year term via online transactionThe domain name was manually renewed by our customer for two-year terms at varying times sincePer our customer's account preferences, GoDaddy was instructed to not automatically renew the domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customerAs such, when the domain name came due for renewal on February 18, 2017, the renewal failedGoDaddy sent ten email reminder notifications to our customer between November 19, and March 1, 2017, pertaining to the renewal of the domain name in questionThese notifications informed our customer of the manual renewal requirementRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On April 12, 2017, our office provided our customer with a courtesy redemption fee reduction and renewed the domain name in questionOur customer was shown how to manage the billing settings and all items are now set to automatically renewAccount management is solely a customer responsibilityWe encourage our customer to review and manage their account settings to prevent further unwanted interruptions in service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Godaddy claims to have sent an email on 23rd JanIt was received on 24th Jan (I am in India and am hrs ahead) Saturday post close of business24th and 25th were weekend and 26th Jan was a national holiday (Pres [redacted] was in India for republic day on 26th Jan)Like all businesses, we resumed work on 28th Jan, when we realized we have been locked out.Since then I have been repeatedly requesting to restore access so that files not needed can be deletedI have also said I would like to move two sites out from godaddy to another host and need the databases for the move to be seamless, however even after being our host for more than years (without any major infractions), godaddy refuses to allow us to move out sites to another host.Deleting cache files via ftp is taking very longeach day the sites are down, rankings and all associated marketing activities fall behind, not to mention the hurt on serpsIf this is the way godaddy wants to conduct business with a customer who has been with them, since the time they were not even in India, so be itI would have expected a response from the ceo office to reflect maturity and status of the chair, however seems even the ceo is not concerned with what a customer is asking for and what he has already said in his emails to his staffThese are your rules that I have accepted so you claimWere they the same when I took hosting from you before 2009? Does anyone read the small print at the time of purchasing or just before payment is completedDo you read the fine print on a bottle of laxative when you are buying for use? I am not saying I will not follow them, all I am saying is I have been with you many years, I need access to control panel for me to move two sites out to another hostI am already in the process of deleting cache files and files not required, however treatment like this is neither warranted nor appreciated, especially when there seem to be multiple delivery issues with your services including uptime (which was also brought to your customer service's notice multiple times, including in writing) Against a guarantee of 99%+, I received 88%.It would be better if you helped resolve the issue rather than throwing agreements in my face Regards, [redacted]
Our company has moved, we don’t have any government information that we can provide for the old address, I have provided GoDaddy with all of the current information they can possibly want, including the registration of our company with the State of Florida at [redacted] I have given them our current information, the [redacted] is redirect d to OUR main website [redacted] , this insanity that they are insisting on documents that are years old is not common sense.I need access to the [redacted] so I can forward my email againthis is being needlessly traumatic and could be remediate with common logicpeople and companies move locations, sincerely [redacted] ***owner and President [redacted] ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 8, our customer registered the domain name in question for a one-year term via online transactionThis is for the period ending January 8, On January 9, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements and the customer's financial institution declined payment(s) GoDaddy proactively sent multiple notices pre- and post-expiration to the customerGoDaddy sent renewal notices prior to expiration on:• December 9, 2015• January 3, GoDaddy also sent notices after expiration on:• January 9, 2016• January 13, 2016• January 20, These notices informed the customer their expired domain was at risk of being canceled unless additional action was takenAccount management is a customer responsibilityAfter expiration, GoDaddy (at our own expense) provided a day grace period for our customer to renew or redeem their domainRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe domain correctly followed the expiration life-cycle, was canceled due to non-payment, and has since been acquired by another partyThat party has elected to list the domain for sale GoDaddy is unable to return the domain name to our customerThey may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, John M [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 4, 2013, the complainant registered the domain name in question for a two year term This is for the period ending September 4, 2015.On September 4, 2015, GoDaddy was instructed to automatically renew the domain name in question per the complainant’s account preferences, and attempted to do so in a good faith effort to honor its agreements with the complainantThe complainant's financial institution declined payment(s)GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:• June 6, at 4:AM• July 6, at 8:AM• August 5, at 1:PM• August 20, at 10:AM• August 30, at 6:AMGoDaddy also sent notices after the expiration date on:• September 5, at 3:AM• September 9, at 4:AM• September 16, at 6:AMOn the day a domain name expires, in this case September 4, 2015, the complainant’s agreed and purchased term of domain registration endedAfter the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the complainant with a day grace period to renew or redeem the name.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and the renewal of products and services is solely a customer responsibilityWhile we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereofAs a one-time exception, our office is willing to halve the $redemption fee, allowing the complainant to redeem the domain name for $plus the cost of a one-year registration renewalThis is a time-sensitive matterTo take advantage of this offer, the complainant must contact our office directly and while the domain name is still in an eligible status.The redemption would need to be completed in a timely manner to attempt to reasonably ensure the complainant is able to recover the domain.EDUCATION:The complainant may find the following information useful for future reference: What happens after domain names expire?: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700Can I renew my domain name after it expires?https://support.godaddy.com/help/article/609/can-i-renew-my-domain-name-...⇄ Name FAQ: https://www.godaddy.com/help/domain-name-faq-1497Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected] [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address the additional concerns presented by our customerGoDaddy takes our customer's privacy very seriously and only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements This practice is outlined in our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspx.Should a customer require assistance with any GoDaddy product or service, including cancellation, our 24/Customer Care team is available Furthermore, GoDaddy provides support articles to assist with the management and/or cancellation of all our products and servicesContrary to our customer's understanding, we have no record of our customer contacting our organization via phone since June 1, 2016, prior to our office’s attempt to connect with them.Our customer may find the following GoDaddy support articles helpful:What is Protected Registration? -https://www.godaddy.com/help/what-is-protected-registration-1286Cancel Protected Registration -https://www.godaddy.com/help/cancel-protected-registration-1292Again, the service in question was canceled and subsequently refunded to the original payment method on June 2, GoDaddy upheld its agreements with our customer and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 17, 2017, our customer purchased a Deluxe Managed WordPress plan for a 6-month termOn February 17, 2018, per our customer's account preferences, GoDaddy was instructed not to automatically renew the hosting plan and did not do so in good faith to honor its agreements with our customerGoDaddy sent email notices about the expiration as well as the failed billingsGoDaddy provided days of service at no cost following expiration and provided an additional days of service in a suspended statusIn total, days of service without payment were provided prior to cancellationThe hosting was canceled on March 9, due to nonpayment.When a hosting account is cancelled, GoDaddy may retain the data for a limited time; the content is stored on servers that GoDaddy uses for disaster recoveryPer our terms of service (to which our customer agreed), it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountThe reason we charge a recovery attempt fee not a punitive, rather, our administrators must perform data recovery work to see if the deleted content can be restoredIf our customer has their own backups, no restore fee needs to be paid.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, GoDaddy will reduce the restore fee from $to $If our customer wishes to restore their site, they will need to contact our support teams at 480-505-to move forward.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: [redacted] On March 2011, our customer purchased a domain name via online transaction for a 2-year termThis was subsequently renewed automaticallyOn March 2014, the customer elected to renew the domain name manually for a one-year term, and opted to add Protected Registration to the domain in question Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On March 2016, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domain from being canceled without proof of identification Our customer has submitted a request to cancel the protected registration and needs to follow the instructions outlined by our Domain Services to cancel the service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe stand by our previous responseFrom time to time a company must make the difficult decision to cease (End-of-life or EOL) providing a particular product or serviceThis is the case with the free hosting promotion the complainant previously made use of.We have already provided the complainant with an Economy Plesk Hosting Plan for a one-year term at no costAs a onetime exception, we have upgraded this hosting plan to a Deluxe Plesk Hosting Plan, which will support an unlimited number of websitesThe complainant will be responsible for the cost of future renewals.Should the complainant require assistance they can contact GoDaddy’s Hour Customer Care Center at [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M [redacted] Office of the CEO - [email protected][redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspxThe information provided by the complainant locates multiple accounts within our system.With regards to the $transaction specified by the complainant within Account ‘A’; on January 16, the complainant purchased a domain name registration for a one-year term via an online transaction This is for the period ending January 16, 2011.On January 16, 2011; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant however, the complainant’s financial institution declined payment The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt.GoDaddy sent renewal notices prior to the expiration date on:• October 18, 2010• November 17, 2010• December 17, 2010• January 1, 2011• January 11, 2011GoDaddy also sent notices after the expiration date on: • January 16, (Date of expiration and first failed renewal attempt)• January 21, (Second failed renewal attempt)• January 27, (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 27, 2012; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question again upon expiration for a one-year term and attempted to do so in a good faith effort to honor its agreements with the complainantThe complainant’s financial institution declined payment.GoDaddy sent renewal notices prior to the expiration date on:• October 17, 2011• November 16, 2011• December 16, 2011• December 31, 2011• January 10, 2011GoDaddy also sent notices after the expiration date on:• January 16, (Date of expiration and first failed renewal attempt)• January 20, (Second failed renewal attempt)• January 27, (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 29, the complainant contacted our support team via email, stating the domain name renewals in Account ‘A’ were unwanted Our support team requested a response with the proper validation information to allow them to disclose billing history information within the associated account On January 16, 2013; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name for another one-year term and attempted to do so in a good faith effort to honor its agreements with the complainant and the complainant’s financial institution declined payment The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt The domain name was ultimately canceled on February 26, due to non-payment.On July 21, the complainant responded to our support teams’ email disputing a transaction which had occurred within another GoDaddy account (Account ‘B’), sending that correspondence to a non-existent support venue An auto-responder message was subsequently sent to the complainant with instructions to properly contact our support teams.With regards to the $transaction specified by the complainant within Account ‘B’; on July 18, the complainant purchased three domain name registrations via an online transaction Two of the domain names were registered for a one-year term, period ending July 18, and one domain name for a two-year term, period ending July 18, On July 19, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew two of the domain name registrations, each for another one-year term and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• June 18, 2015• July 13, 2015These notices informed the complainant their domains would be renewed in accordance with their account settings unless additional action was taken.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service GoDaddy renewed the services upon expiration in accordance with each associated account’s renewal preferences At no time had GoDaddy hindered the complainant’s ability to manage their product renewal preferences Account management is a customer responsibility The renewal transactions which occurred on January 27, and January 27, respectively within Account ‘A’ are non-refundable However, the two domain name renewals which occurred on July 19, within Account ‘B’ are refundable per our Refund Policy, provided the domain names are canceled within 45-days of the renewal date Once these domain names are canceled, the complainant may contact our 24/customer service teams to process the applicable refund Education:The complainant may find the following articles helpful in managing their GoDaddy products and services:Managing Renewals for Products and Services –https://www.godaddy.com/help/managing-renewals-for-products-and-services-725C...⇄ Products –https://www.godaddy.com/help/canceling-products-7468Refund Policy –https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer purchased the products in question via online transaction on May 3, Our customer’s services were automatically renewed in accordance with their account settings on May 3, and May 4, 2017.Upon the removal of Two-Factor Authentication from our customers account on May 7, 2018, our customer did make access to their account, however; no products were cancelled from the account, nor did our customer attempt to contact our support center before initiating a chargeback complaint with their financial institution.Our customer later contacted our support center on June 7, 2018, following the chargeback being resolved in GoDaddy’s favor and was correctly informed the products in question were no longer refund eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreement upon conducting business with GoDaddy:• Universal Terms of Service AgreementThe latest version of our agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 1, our customer purchased a Standard Multiple Domain (UCC) SSL Certificate for a one-year term.The SSL Certificate in question has functioned correctly The problem our customer experienced was due to secondary, adomain names not being properly added into the SSL section of their hosting account RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service Our support teams have provided our customer correct support instructions and at this time it appears they have successfully resolved the problem Education:Our customer may find the following support article helpful:Installing a UCC Certificate for cPanel Addon Domains -https://www.godaddy.com/help/installing-a-ucc-certificate-for-cpanel-addon-doma...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .Since August 21, 2015, our customer has been utilizing GoDaddy’s Website Builder service to display their websiteWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 23, 2015, our customer purchased a Search Engine Visibility plan and a Get Found Essential plan, each for a 1-year termSearch Engine Visibility is a tool to assist customers with optimizing their websiteGet Found is a tool to assist customers in getting their businesses listed on partner sites, search engines, and local search sitesEach of these services our customer purchased are do-it-yourself products, and are not guaranteed to increase the number of customers a user may receiveSetup instructions for Get Found are available at [redacted] On November 23, 2016, our customer’s Search Engine Visibility and Get Found plans expired and were ultimately canceled December 23, for non-paymentRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The services our customer purchased functioned properlyAt no time did our customer contact our 24/Customer Care team for assistance with the Get Found serviceGoDaddy is unable to provide the desired refund for all the services our customer had purchasedHowever, as a one-time exception to our refund policy and gesture of goodwill, we have refunded our customer’s Get Found purchase in the amount of $143.88, which may take 5-business days to be reflected with the associated payment methodThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns From time to time a company must make the difficult decision to cease (End-of-Life or EOL) providing a particular product or service This is the case with our Premium DNS product allowing customers to edit SOA recordsTechnology is ever changing and while we understand this process may be frustrating, we have provided options to help our customer decide their individual business' next steps We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry Thank you again for the opportunity to address the additional concerns presented by our customerKindest regards, KayJay R [redacted] Office of the CEO - GoDaddy
Godaddy gave no time for verificationThe 1st email received on May 12th is attached in partsThey never tried to contact me to verify the information before canceling my purchasesThe company took it upon themselves to deem the purchases fraud and closed the accounts without prior contact to me the customer/newly registered owner of the domains and products.If they can dispute the fact that they never tried to contact me prior to closing the accountWhich could have easily been done by either emailing or calling me directlyPlease provide the proof/attempts that contact me about the issue
The business' response was fairly generic and irrelevant.As an Australian charity, when we set up the domain name in 2014, the currency chosen, used and billed was Australian Dollars, and signed as "$".When we came to renew in 2016, we were fully entitled to expect that the "$" sign meant Australian Dollars Instead, without our knowledge or consent, the billing currency was changed to US Dollars We were misled and deceived by Go Daddy, because it failed to disclose to us in writing when offering the renewal or on the telephone, when we called a Sydney, Australia telephone number to renew, that "$" or "Dollars" meant something other than Australian Dollars.The fact that we have moved the registrar of the domain names to someone else is also irrelevant to the dispute and our claim, and simply reflected our deep distrust of an organisation which could so easily deceive its customers and then refuse to fix the problem
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseThe complainants Domain Name was in an expired status at the time of transfer and one year was added during the transfer processAdditionally, the complainant has been refunded the cost of that transfer as one time courtesyEffectively the complainant paid GoDaddy nothing for their Domain Name transferGoDaddy cannot continue to absorb the cost of complainant’s Domain Name but should they wish to cancel and relinquish all rights to the Domain Name in question we will refund this most recent renewal as one time exception to our Refund Policy.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 18, during an online transaction the complainant purchased a Business Website Builder plan and Domain Name for a one year term.On April 18, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder plan for a one year term and did so in a good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on:• January 18, 2015• February 17, 2015• March 19, 2015• April 3, 2015• April 8, 2015These notices indicated the Website Builder plan would be automatically renewed upon expiration unless action was taken GoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preference Account management is a customer responsibility Later on April 18, the complainant contacted our Customer Care team to request a refund of their most recent renewal of Website Builder plan and to cancel the scheduled renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service: specifically, renewing the Website Builder upon expiration in accordance with their account preferences.GoDaddy cannot absorb any fees which the complainant may have incurred with their financial institutionHowever, GoDaddy has refunded in full the amount of the latest product renewal back to their original payment methodEDUCATION: The complainant might find the following support articles helpful in the future for managing their GoDaddy account:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Your Account Information:https://support.godaddy.com/help/article/729/managing-your-account-i...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't care what agreements I checked and agreed toWe all know that no one reads this crapAlso, there is no point in flaunting your daily backups feature if we can't access them when late on a payment and account is suspendedOverall, you put these conditions in fine print that no one readsKnowing that fact, you're blatantly misleading your customers by omitting this in clear termsI refuse to pay anymore than the hosting fees, I'll be continuing my promises regarding how I'll further deal with this issue Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be mostly satisfactory to me They have finally issued the refund and so, while I'm disappointed with the struggle to achieve what their representative promised as it was excessive, I will consider this matter resolved Regards, [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 17, 2011, our customer purchased the domain name in question with Certified Domain and Private Registration Services for a one-year term via online transactionThe domain name was manually renewed by our customer for two-year terms at varying times sincePer our customer's account preferences, GoDaddy was instructed to not automatically renew the domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customerAs such, when the domain name came due for renewal on February 18, 2017, the renewal failedGoDaddy sent ten email reminder notifications to our customer between November 19, and March 1, 2017, pertaining to the renewal of the domain name in questionThese notifications informed our customer of the manual renewal requirementRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On April 12, 2017, our office provided our customer with a courtesy redemption fee reduction and renewed the domain name in questionOur customer was shown how to manage the billing settings and all items are now set to automatically renewAccount management is solely a customer responsibilityWe encourage our customer to review and manage their account settings to prevent further unwanted interruptions in service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Godaddy claims to have sent an email on 23rd JanIt was received on 24th Jan (I am in India and am hrs ahead) Saturday post close of business24th and 25th were weekend and 26th Jan was a national holiday (Pres [redacted] was in India for republic day on 26th Jan)Like all businesses, we resumed work on 28th Jan, when we realized we have been locked out.Since then I have been repeatedly requesting to restore access so that files not needed can be deletedI have also said I would like to move two sites out from godaddy to another host and need the databases for the move to be seamless, however even after being our host for more than years (without any major infractions), godaddy refuses to allow us to move out sites to another host.Deleting cache files via ftp is taking very longeach day the sites are down, rankings and all associated marketing activities fall behind, not to mention the hurt on serpsIf this is the way godaddy wants to conduct business with a customer who has been with them, since the time they were not even in India, so be itI would have expected a response from the ceo office to reflect maturity and status of the chair, however seems even the ceo is not concerned with what a customer is asking for and what he has already said in his emails to his staffThese are your rules that I have accepted so you claimWere they the same when I took hosting from you before 2009? Does anyone read the small print at the time of purchasing or just before payment is completedDo you read the fine print on a bottle of laxative when you are buying for use? I am not saying I will not follow them, all I am saying is I have been with you many years, I need access to control panel for me to move two sites out to another hostI am already in the process of deleting cache files and files not required, however treatment like this is neither warranted nor appreciated, especially when there seem to be multiple delivery issues with your services including uptime (which was also brought to your customer service's notice multiple times, including in writing) Against a guarantee of 99%+, I received 88%.It would be better if you helped resolve the issue rather than throwing agreements in my face Regards, [redacted]
Our company has moved, we don’t have any government information that we can provide for the old address, I have provided GoDaddy with all of the current information they can possibly want, including the registration of our company with the State of Florida at [redacted] I have given them our current information, the [redacted] is redirect d to OUR main website [redacted] , this insanity that they are insisting on documents that are years old is not common sense.I need access to the [redacted] so I can forward my email againthis is being needlessly traumatic and could be remediate with common logicpeople and companies move locations, sincerely [redacted] ***owner and President [redacted] ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 8, our customer registered the domain name in question for a one-year term via online transactionThis is for the period ending January 8, On January 9, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements and the customer's financial institution declined payment(s) GoDaddy proactively sent multiple notices pre- and post-expiration to the customerGoDaddy sent renewal notices prior to expiration on:• December 9, 2015• January 3, GoDaddy also sent notices after expiration on:• January 9, 2016• January 13, 2016• January 20, These notices informed the customer their expired domain was at risk of being canceled unless additional action was takenAccount management is a customer responsibilityAfter expiration, GoDaddy (at our own expense) provided a day grace period for our customer to renew or redeem their domainRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe domain correctly followed the expiration life-cycle, was canceled due to non-payment, and has since been acquired by another partyThat party has elected to list the domain for sale GoDaddy is unable to return the domain name to our customerThey may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, John M [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 4, 2013, the complainant registered the domain name in question for a two year term This is for the period ending September 4, 2015.On September 4, 2015, GoDaddy was instructed to automatically renew the domain name in question per the complainant’s account preferences, and attempted to do so in a good faith effort to honor its agreements with the complainantThe complainant's financial institution declined payment(s)GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:• June 6, at 4:AM• July 6, at 8:AM• August 5, at 1:PM• August 20, at 10:AM• August 30, at 6:AMGoDaddy also sent notices after the expiration date on:• September 5, at 3:AM• September 9, at 4:AM• September 16, at 6:AMOn the day a domain name expires, in this case September 4, 2015, the complainant’s agreed and purchased term of domain registration endedAfter the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the complainant with a day grace period to renew or redeem the name.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and the renewal of products and services is solely a customer responsibilityWhile we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereofAs a one-time exception, our office is willing to halve the $redemption fee, allowing the complainant to redeem the domain name for $plus the cost of a one-year registration renewalThis is a time-sensitive matterTo take advantage of this offer, the complainant must contact our office directly and while the domain name is still in an eligible status.The redemption would need to be completed in a timely manner to attempt to reasonably ensure the complainant is able to recover the domain.EDUCATION:The complainant may find the following information useful for future reference: What happens after domain names expire?: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700Can I renew my domain name after it expires?https://support.godaddy.com/help/article/609/can-i-renew-my-domain-name-...⇄ Name FAQ: https://www.godaddy.com/help/domain-name-faq-1497Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected] [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address the additional concerns presented by our customerGoDaddy takes our customer's privacy very seriously and only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements This practice is outlined in our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspx.Should a customer require assistance with any GoDaddy product or service, including cancellation, our 24/Customer Care team is available Furthermore, GoDaddy provides support articles to assist with the management and/or cancellation of all our products and servicesContrary to our customer's understanding, we have no record of our customer contacting our organization via phone since June 1, 2016, prior to our office’s attempt to connect with them.Our customer may find the following GoDaddy support articles helpful:What is Protected Registration? -https://www.godaddy.com/help/what-is-protected-registration-1286Cancel Protected Registration -https://www.godaddy.com/help/cancel-protected-registration-1292Again, the service in question was canceled and subsequently refunded to the original payment method on June 2, GoDaddy upheld its agreements with our customer and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 17, 2017, our customer purchased a Deluxe Managed WordPress plan for a 6-month termOn February 17, 2018, per our customer's account preferences, GoDaddy was instructed not to automatically renew the hosting plan and did not do so in good faith to honor its agreements with our customerGoDaddy sent email notices about the expiration as well as the failed billingsGoDaddy provided days of service at no cost following expiration and provided an additional days of service in a suspended statusIn total, days of service without payment were provided prior to cancellationThe hosting was canceled on March 9, due to nonpayment.When a hosting account is cancelled, GoDaddy may retain the data for a limited time; the content is stored on servers that GoDaddy uses for disaster recoveryPer our terms of service (to which our customer agreed), it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountThe reason we charge a recovery attempt fee not a punitive, rather, our administrators must perform data recovery work to see if the deleted content can be restoredIf our customer has their own backups, no restore fee needs to be paid.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, GoDaddy will reduce the restore fee from $to $If our customer wishes to restore their site, they will need to contact our support teams at 480-505-to move forward.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: [redacted] On March 2011, our customer purchased a domain name via online transaction for a 2-year termThis was subsequently renewed automaticallyOn March 2014, the customer elected to renew the domain name manually for a one-year term, and opted to add Protected Registration to the domain in question Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On March 2016, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domain from being canceled without proof of identification Our customer has submitted a request to cancel the protected registration and needs to follow the instructions outlined by our Domain Services to cancel the service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe stand by our previous responseFrom time to time a company must make the difficult decision to cease (End-of-life or EOL) providing a particular product or serviceThis is the case with the free hosting promotion the complainant previously made use of.We have already provided the complainant with an Economy Plesk Hosting Plan for a one-year term at no costAs a onetime exception, we have upgraded this hosting plan to a Deluxe Plesk Hosting Plan, which will support an unlimited number of websitesThe complainant will be responsible for the cost of future renewals.Should the complainant require assistance they can contact GoDaddy’s Hour Customer Care Center at [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M [redacted] Office of the CEO - [email protected][redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspxThe information provided by the complainant locates multiple accounts within our system.With regards to the $transaction specified by the complainant within Account ‘A’; on January 16, the complainant purchased a domain name registration for a one-year term via an online transaction This is for the period ending January 16, 2011.On January 16, 2011; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant however, the complainant’s financial institution declined payment The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt.GoDaddy sent renewal notices prior to the expiration date on:• October 18, 2010• November 17, 2010• December 17, 2010• January 1, 2011• January 11, 2011GoDaddy also sent notices after the expiration date on: • January 16, (Date of expiration and first failed renewal attempt)• January 21, (Second failed renewal attempt)• January 27, (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 27, 2012; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question again upon expiration for a one-year term and attempted to do so in a good faith effort to honor its agreements with the complainantThe complainant’s financial institution declined payment.GoDaddy sent renewal notices prior to the expiration date on:• October 17, 2011• November 16, 2011• December 16, 2011• December 31, 2011• January 10, 2011GoDaddy also sent notices after the expiration date on:• January 16, (Date of expiration and first failed renewal attempt)• January 20, (Second failed renewal attempt)• January 27, (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 29, the complainant contacted our support team via email, stating the domain name renewals in Account ‘A’ were unwanted Our support team requested a response with the proper validation information to allow them to disclose billing history information within the associated account On January 16, 2013; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name for another one-year term and attempted to do so in a good faith effort to honor its agreements with the complainant and the complainant’s financial institution declined payment The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt The domain name was ultimately canceled on February 26, due to non-payment.On July 21, the complainant responded to our support teams’ email disputing a transaction which had occurred within another GoDaddy account (Account ‘B’), sending that correspondence to a non-existent support venue An auto-responder message was subsequently sent to the complainant with instructions to properly contact our support teams.With regards to the $transaction specified by the complainant within Account ‘B’; on July 18, the complainant purchased three domain name registrations via an online transaction Two of the domain names were registered for a one-year term, period ending July 18, and one domain name for a two-year term, period ending July 18, On July 19, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew two of the domain name registrations, each for another one-year term and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• June 18, 2015• July 13, 2015These notices informed the complainant their domains would be renewed in accordance with their account settings unless additional action was taken.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service GoDaddy renewed the services upon expiration in accordance with each associated account’s renewal preferences At no time had GoDaddy hindered the complainant’s ability to manage their product renewal preferences Account management is a customer responsibility The renewal transactions which occurred on January 27, and January 27, respectively within Account ‘A’ are non-refundable However, the two domain name renewals which occurred on July 19, within Account ‘B’ are refundable per our Refund Policy, provided the domain names are canceled within 45-days of the renewal date Once these domain names are canceled, the complainant may contact our 24/customer service teams to process the applicable refund Education:The complainant may find the following articles helpful in managing their GoDaddy products and services:Managing Renewals for Products and Services –https://www.godaddy.com/help/managing-renewals-for-products-and-services-725C...⇄ Products –https://www.godaddy.com/help/canceling-products-7468Refund Policy –https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer purchased the products in question via online transaction on May 3, Our customer’s services were automatically renewed in accordance with their account settings on May 3, and May 4, 2017.Upon the removal of Two-Factor Authentication from our customers account on May 7, 2018, our customer did make access to their account, however; no products were cancelled from the account, nor did our customer attempt to contact our support center before initiating a chargeback complaint with their financial institution.Our customer later contacted our support center on June 7, 2018, following the chargeback being resolved in GoDaddy’s favor and was correctly informed the products in question were no longer refund eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreement upon conducting business with GoDaddy:• Universal Terms of Service AgreementThe latest version of our agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 1, our customer purchased a Standard Multiple Domain (UCC) SSL Certificate for a one-year term.The SSL Certificate in question has functioned correctly The problem our customer experienced was due to secondary, adomain names not being properly added into the SSL section of their hosting account RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service Our support teams have provided our customer correct support instructions and at this time it appears they have successfully resolved the problem Education:Our customer may find the following support article helpful:Installing a UCC Certificate for cPanel Addon Domains -https://www.godaddy.com/help/installing-a-ucc-certificate-for-cpanel-addon-doma...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .Since August 21, 2015, our customer has been utilizing GoDaddy’s Website Builder service to display their websiteWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 23, 2015, our customer purchased a Search Engine Visibility plan and a Get Found Essential plan, each for a 1-year termSearch Engine Visibility is a tool to assist customers with optimizing their websiteGet Found is a tool to assist customers in getting their businesses listed on partner sites, search engines, and local search sitesEach of these services our customer purchased are do-it-yourself products, and are not guaranteed to increase the number of customers a user may receiveSetup instructions for Get Found are available at [redacted] On November 23, 2016, our customer’s Search Engine Visibility and Get Found plans expired and were ultimately canceled December 23, for non-paymentRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The services our customer purchased functioned properlyAt no time did our customer contact our 24/Customer Care team for assistance with the Get Found serviceGoDaddy is unable to provide the desired refund for all the services our customer had purchasedHowever, as a one-time exception to our refund policy and gesture of goodwill, we have refunded our customer’s Get Found purchase in the amount of $143.88, which may take 5-business days to be reflected with the associated payment methodThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy