Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainantWithout being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolutionIf the complainant can provide us with account specific details we will gladly investigate their concerns further.The other account referenced by the complainant was addressed in Revdex.com consumer complaint # [redacted] which our office responded to on December 5, The last renewal transaction within that GoDaddy account was processed on December 2, There have been no payments made by the complainant within the account since that dateFurthermore, since our response to consumer complaint # [redacted] our records show no attempt made by by the complainant to cancel the services in questionAccount management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On March 25, 2015, the funds for the December 2, renewal transaction specified in the previous complaint were withdrawn from GoDaddy and returned to the associated payment method as the result of a chargeback/payment dispute GoDaddy received from the complainant's financial institutionThere are no transactions eligible for a refund in the associated GoDaddy account.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: [redacted] On April 8, the complainant purchased an Economy Shared Hosting Plan for a one year term during a call to our Customer Care CenterThe Hosting Plan was subsequently renewed by the complainant on a monthly basis • August 30, 2014• September 29, 2014• October 29, 2014• December 1, 2014• December 29, 2014The Complainant’s Hosting plan failed our attempt to bill the payment method of file on January 18, and January 28, 2015, the complainant had deactivated the auto-renewal function in their accountAfter these attempts notifications were sent to the email address on fileIn addition after the most recent failed billing the hosting plan was suspendedSubsequently the Hosting Plan was cancelled on February 7, and their web content was deletedAccount management is a customer responsibilityGoDaddy provided days of live site service without payment and additional days of suspended site service prior to cancellation of the hosting planWe appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a onetime exception we have provided the complainant with months of an Economy Shared Hosting plan and restored their contentAt this time the complainant has redirected their domain name to another hosting providerShould the complainant desire to access the hosting plan we have provided them with they can contact our Hour Customer Care Center at ###-###-####.EDUCATION:The following GoDaddy Support articles will be helpful in the future to the complainant regarding managing product renewalsManaging Renewals for Products and Services [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy
This is such a jokeDo you realize how much business you just lostYou want to offer me a reduced price of something that you have and can restore for free I understand your universal service agreementWhy not give me a courtesy callI have built several websites on my customers behalf on your platform
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However, I would like to add, 1) I did not request the "Protected" status of my account, 2) I tried numerous times to explain this to GoDaddy via phone and email whle attempting to cancel services, 3) Godaddy (along w many other companies) send numerous emails on a regular basis making the import emails difficult to funnel out 4) their online system continually rejected my attempts to cancel my account, 5) if it were not for the Revdex.com's help GoDaddy would never have refunded me, 6) there are probably thousands of people experiencing this daily from this company Regards, [redacted]
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response Our customer has previously acknowledged and accepted a resolution to this matter Again, account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have provided a refundHowever, it is not true that I never contacted themThey failed to respond to my communicationsThey also intentionally make it very difficult to get in touch with themTheir business practices are shady, and their Revdex.com rating should be reduced regardless of the fact that they issued a refund Regards, [redacted] ***
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Website/Web Store Design Agreement The latest version of this agreement and other legal agreements may be found at: [redacted] We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify any improvement opportunities that may existGoDaddy strives to offer the best service levels in the industry On November 27, 2012, our customer purchased Website Design Services from GoDaddy for yearWebsite Design is a product where GoDaddy builds a website on behalf of the customer using our proprietary softwareHosting service is also provided with every Web Design packageThe agreement for this service, which our customer accepted, specifically states: “Websites and Web Stores designed by us are built on and integrated with our hosting platform, and any attempt to migrate or otherwise transfer any such website or web store to another hosting provider is a violation of this Agreement.” Upon reviewing their interactions with our support staff, we have no evidence supporting our customer’s claim that they explicitly inquired about the ability to host the website we built for them with another providerHad they done so, our support staff would have advised them that hosting with another provider would be a violation of the Website/Web Store Design Agreement Regarding our customer’s concern that they did not receive days of service for a recent renewal, on November 27, 2014, their Website Design service expiredGoDaddy provided days of service at no cost following expirationThe service was suspended following this day period, as we still had not received paymentOn December 9, 2014, our customer renewed their service for monthWhen payment is made on an expired service, a portion of that payment is used to bring the account currentRenewing an expired product does not reset the service date to the date of paymentIn our customer's case, the service period in question started on November 27, Their payment on December would have paid for the service until December 27, 2014, at which time payment would be due for the next service periodOur research found no evidence that our customer was advised that the days would begin on December 9, Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service It is clear from their complaint that the customer intended to host the sight we designed with another providerIn light of the clarification presented in our response, we understand that our customer may wish to continue hosting the site we designed for themTo that end, we offer an option to downgrade the Web Design serviceThis option would result in lower fees for the service and our customer would be responsible for all future site editsShould this option interest our customer, our Web Design support staff can assist them with this change Education: The customer might find the following Website Builder resources from the GoDaddy Training Hub useful [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Domain Name Transfer Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 16, the complainant purchased Domain Names and a Business Plus Website Builder plan for one year terms during an online transaction.On March 25, the complainant contacted our Customer Care Center regarding changes to the functionality of the mobile site for their Website Builder plan.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceGoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experiencedThe capability the complainant is requesting be added to GoDaddy’s Website Builder is not currently available and we have no time frame for its releaseIf the complaint desires more flexibility in the management of their website we will provide them a with a one year subscription for GoDaddy’s Starter Managed WordPress at no costShould the complainant accept this offer they can contact this office directly to request a refund for the time remaining on their current Website Builder planContent migration would be a customer responsibilityEDUCATION:The complainant might find the following articles useful in the futureWhat is Managed WordPress?https://support.godaddy.com/help/article/8926/what-is-managed-wordpres...⇄ Started with WordPresshttps://support.godaddy.com/help/article/5140/getting-started-with-word...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Revdex.com, Nothing has been resolvedNo refunds have been received either thru Paypal or the bankThe payment was stolen by GODaddyOur website has been off the web since April 3,Not only are we losing thousands of dollars in revenue but GoDaddy has failed to pay us for advertising on our domainThey have failed to provide any proof of refunds either thru Paypal or the bankAll they show is a phoney $in their payment history.Best, [redacted]
I'm rejecting this information provided by Go DaddyAll the verbiage in the response is erroneous not a relevant to my claimThey have not want to reach out to me since October 28th with an email or phone callI have sent you the proof that I've sent themThis should be an open shut clay case for customer that's owned this account since They have not replied to one email with a response that they receive my attachments or any of my emails as followed I want this case to be further investigated because Go Daddy is not offering any support in any claim to their customersTheir response to their customers legal policies is erroneous informationI want to response from Go Daddy that they're working to help me out to get my account ownership back into my name in my possession.I need the Revdex.com to help a client get the deserved respect from Go Daddy in which they should offer all public clientsI feel as if I am be rail-roaded by a large corporationGoDaddy has made no attempt to Help me in this matterI want for GoDaddy to reach out to me through phone service or email to resolve this issue ASAPI have spent thousands of dollars since on these products that are at issuePlease help me get customer service from GoDaddy....Thank You, [redacted]
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 29, the complainant contacted our Customer Care teams for assistance with synchronizing Microsoft Sharepoint and OneDrive applicationsGoDaddy has worked diligently to resolve any issues the complainant has experiencedRESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of serviceThe complainant has requested assistance outside of our agreed Statement of SupportGoDaddy support teams have provided timely and proper information to the complainant regarding our products and services We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industryThank you again for the opportunity to address the concerns presented by the complainantKindest regards, KayJay R***Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service AgreementCopies of the latest version of this agreement may be found at: [redacted] As part of the domain registration process, GoDaddy makes multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available If GoDaddy does not receive a response indicating that the domain is not available for registration we will show the Domain Name as available to purchase as a new registrationIn rare instances, positives occur where a domain that is in fact already registered shows as available for a new purchase registration The Domain Names in question are currently registered and have been since October 30, and December 20, respectivelyThese domains are not currently available to purchase as new registrations RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceWe will ensure our internal domains teams are appraised of the complainant’s feedback to address any improvement opportunities that may existEDUCATION:GoDaddy offers many new domain name extensions that the complainant might find suitable for their online endeavorsMore information may be found online at https://www.godaddy.com/tlds/gtld.aspx Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards, [redacted] ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 27, 2008, our customer purchased a domain name, which has renewed regularlyIncluded was a personal 1GB email credit, provided at no cost with the domainContrary to our customer’s understanding, this plan has never had unlimited storage.On March 29, 2017, our customer upgraded storage space for the free email credit with the assistance of our support teams, due to utilizing the 1GB storage availableOn January and 29, 2018, our customer reached out to our support teams to inquire on email space concernsOur support teams attempted to provide possible solutions, but our customer indicated they did not want to discuss the solutions and disconnected the calls.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceRegarding website concerns, we understand frustrations with having to rebuild a site with each new Website Builder, feedback that our developers have taken into account with GoCentralWhile we cannot compensate for lost time and revenue, as a gesture of goodwill we have added six months to the GoCentral Plan at no cost.In regards to our customer’s email concerns, they do have options:• Upgrade to an unlimited storage plan • Upgrade storage on their existing plan, as they had done on March 29, • Delete and purge unnecessary emails from email folders and the trash folder to free up space, as Workspace Email is not intended as an archiveOur support teams are available to assist with any of these options and questions on upgrading.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 9, 2016, our customer renewed the domain in question for a 2-year term via online transaction On April 19, 2016, a chargeback was initiated by our customer’s financial institution against this transaction This chargeback withdrew the payment originally made to GoDaddy, and as such, the domain in question was suspended/removed from the account As the domain was removed, this canceled any free credits associated with the domain, including our customer’s email credit they were utilizing for an email address with a separate domainGoDaddy no longer offers free email credits with the purchase or restoration of a domain name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not automatically apply In-Store Credit to automatic renewals, as customers must manually opt to use this credit during the checkout process On May 18, 2016, our customer paid the associated administrative fees and recovered the domain in question They may either purchase a new email plan or utilize a different free credit to set up the email address in question once again However, as GoDaddy’s email servers only maintain email backups for rolling calendar days, there would likely be no available content to restore for this email address Our customer would need to restore emails and content from any independent backups they have maintained.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
My site continues to go offline and yes Godaddy sent a server log and admitted my site has gone offline and slowed down they initially told me it was due to me exceeding my resource limits on my planetbut when I pointed out the graphs they pointed me to showed that was incorrect they then sent me server logs and told me to figure it out on my ownThis is absolutely unacceptable as a level of customerservice the fact is my site has been going offline and I have server monitoring through both Wordpress Jetpack and Pingdom that shows my site becomes inaccessible almost daily.In fact it was offline tonight at 6:33pm for about twenty minutes and I had none of these issues when I was with Dreamhost a major competitor of Godaddy for over two years but since I movedto Godaddy downtime has been a nearly daily occurrence without any explanation.I have attached screenshots to show that GoDaddy guarantees a 99.9% uptime guarantee which is currently has not met in the case of my plan and further I am attaching a screenshot showing uptime monitoring showing my site becoming unresponsiveand I am again showing a screenshot from GoDaddy panel and from the graphs showing minimal traffic to my site and totally within resource limits and yet my site continues to go offline and is slowed down.I expect an explanation for why this is occuring which you did not provide in your response and I expect you to keep your service guarantee.Do I really need to blast GoDaddy on Twitter (http://twitter.com/bkerensa) for this incompetent response to my 13k followers mostly colleagues in the hosting industry I work with? Do you really want bad PR because you won't resolve this?
It is clear that Go Daddy's policies are as cut and paste as there design program.They misrepresent their products, and I'm sure make a lot of money in this manner of doing buisiness.I'm also sure they didn't even look into this matter.Sleep Tight
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 25, 2016, our customer purchased a domain backorder via online transaction Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registrationPlacing a backorder is not a guarantee that the domain name will be acquiredIf more than one backorder is purchased for a particular domain name, the backorder placed first becomes opening bid in a domain auction, and the other backorder holders are notified when the domain goes to auction Backorder holders and the general public have the opportunity to place a higher bid.Similar to other online auction sites, customers may enter a maximum price they are willing to pay via a proxy bid, and these maximums can depend on the domain names in question and/or the customers bidding on themGoDaddy domain auctions are only available for a specific period of time, which would have been available for review from within our customer’s account RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question appears to have been acquired by another party via Wild West Domains, a reseller of GoDaddy’s services GoDaddy or Wild West Domains are not the registrants of this domainDomain owners can list sites for resale for any price they deem fit, and GoDaddy has no control over this pricing Our customer may wish to contact the registrant directly in an attempt to negotiate a sale and can also contact our customer care to request a refund of their backorder if they do not wish to maintain it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 17, 2015, our customer contacted our support staff via phone and expressed desire to deploy a website application that requires a Windows-based hosting platform At that time, our customer had been utilizing a Linux-based hosting plan Our support team properly advised our customer of the proper operating system (Windows) they would need to utilize for the desired application to functionOur customer also expressed a desire to transfer websites they had hosted on a different plan to the new Windows-based hosting planOur customer was advised to create a backup of their existing website content prior to making any changesThe websites our customer was already hosting with us were created using WordPressWhile some WordPress websites can function normally on a Windows hosting plan, Linux hosting plans are the preferred choice for these types of websites GoDaddy was not involved in the development of our customer's websites, and therefore, could not guarantee those sites would continue to function as desired if the customer decided to change the operating system of their web hosting plan from Linux to Windows.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Our customer has changed the operating system of their hosting plan back to Linux and their websites appear to be working as they did previously As a gesture of goodwill, GoDaddy has provided one-month of hosting service at no cost.Education:To provide clarity to our customer, MVC is not supported within any of our shared hosting environmentsIn order to deploy MVC 5, they would need a Virtual Private Service (VPS) or Dedicated serverMVC is supported within our Plesk Windows shared hosting.The customer may also find the following articles useful.GODADDY STATEMENT OF SUPPORThttps://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseThe product in question is outside of the term of refund eligibilityOur customer's purchase of Plesk hosting was due to additional features, such as email, that our customer did not wish to pay for However, WordPress sites do not natively work well on Plesk hosting due to scripting the WordPress application utilizesThe hosting services have functioned as intendedOur customer was provided a full refund for their original WordPress hosting purchase Again, their Plesk hosting purchase is not refund-eligibleThank you again for the opportunity to address the additional concerns presented by our customerKindest regards, Mandy O [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 5, 2016, our customer registered three domains for a 2-year term via online transactionWith the domains purchased, our customer received three “Get Found Starter” plans for respective two year term at no cost The Get Found plans in question were renewed automatically for an additional 2-year term after their initial free period on January 5, 2016, per our customer’s account preferencesThis was done in a good faith effort to honor agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customerNotices were sent about the pending renewal on the following dates:• October 10, 2016• November 6, 2016• December 6, 2016• December 21, 2016• December 31, 2016RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy customers have the opportunity to review their shopping cart multiple times before completing transactions, and our customer had the opportunity to remove the Get Found plans prior to checkout.Our customer contacted GoDaddy support teams on February 7, 2016, to request a refund of the Get Found renewals, and was properly informed they were no longer refund-eligible We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainantWithout being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolutionIf the complainant can provide us with account specific details we will gladly investigate their concerns further.The other account referenced by the complainant was addressed in Revdex.com consumer complaint # [redacted] which our office responded to on December 5, The last renewal transaction within that GoDaddy account was processed on December 2, There have been no payments made by the complainant within the account since that dateFurthermore, since our response to consumer complaint # [redacted] our records show no attempt made by by the complainant to cancel the services in questionAccount management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On March 25, 2015, the funds for the December 2, renewal transaction specified in the previous complaint were withdrawn from GoDaddy and returned to the associated payment method as the result of a chargeback/payment dispute GoDaddy received from the complainant's financial institutionThere are no transactions eligible for a refund in the associated GoDaddy account.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: [redacted] On April 8, the complainant purchased an Economy Shared Hosting Plan for a one year term during a call to our Customer Care CenterThe Hosting Plan was subsequently renewed by the complainant on a monthly basis • August 30, 2014• September 29, 2014• October 29, 2014• December 1, 2014• December 29, 2014The Complainant’s Hosting plan failed our attempt to bill the payment method of file on January 18, and January 28, 2015, the complainant had deactivated the auto-renewal function in their accountAfter these attempts notifications were sent to the email address on fileIn addition after the most recent failed billing the hosting plan was suspendedSubsequently the Hosting Plan was cancelled on February 7, and their web content was deletedAccount management is a customer responsibilityGoDaddy provided days of live site service without payment and additional days of suspended site service prior to cancellation of the hosting planWe appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a onetime exception we have provided the complainant with months of an Economy Shared Hosting plan and restored their contentAt this time the complainant has redirected their domain name to another hosting providerShould the complainant desire to access the hosting plan we have provided them with they can contact our Hour Customer Care Center at ###-###-####.EDUCATION:The following GoDaddy Support articles will be helpful in the future to the complainant regarding managing product renewalsManaging Renewals for Products and Services [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy
This is such a jokeDo you realize how much business you just lostYou want to offer me a reduced price of something that you have and can restore for free I understand your universal service agreementWhy not give me a courtesy callI have built several websites on my customers behalf on your platform
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However, I would like to add, 1) I did not request the "Protected" status of my account, 2) I tried numerous times to explain this to GoDaddy via phone and email whle attempting to cancel services, 3) Godaddy (along w many other companies) send numerous emails on a regular basis making the import emails difficult to funnel out 4) their online system continually rejected my attempts to cancel my account, 5) if it were not for the Revdex.com's help GoDaddy would never have refunded me, 6) there are probably thousands of people experiencing this daily from this company Regards, [redacted]
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response Our customer has previously acknowledged and accepted a resolution to this matter Again, account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have provided a refundHowever, it is not true that I never contacted themThey failed to respond to my communicationsThey also intentionally make it very difficult to get in touch with themTheir business practices are shady, and their Revdex.com rating should be reduced regardless of the fact that they issued a refund Regards, [redacted] ***
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Website/Web Store Design Agreement The latest version of this agreement and other legal agreements may be found at: [redacted] We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify any improvement opportunities that may existGoDaddy strives to offer the best service levels in the industry On November 27, 2012, our customer purchased Website Design Services from GoDaddy for yearWebsite Design is a product where GoDaddy builds a website on behalf of the customer using our proprietary softwareHosting service is also provided with every Web Design packageThe agreement for this service, which our customer accepted, specifically states: “Websites and Web Stores designed by us are built on and integrated with our hosting platform, and any attempt to migrate or otherwise transfer any such website or web store to another hosting provider is a violation of this Agreement.” Upon reviewing their interactions with our support staff, we have no evidence supporting our customer’s claim that they explicitly inquired about the ability to host the website we built for them with another providerHad they done so, our support staff would have advised them that hosting with another provider would be a violation of the Website/Web Store Design Agreement Regarding our customer’s concern that they did not receive days of service for a recent renewal, on November 27, 2014, their Website Design service expiredGoDaddy provided days of service at no cost following expirationThe service was suspended following this day period, as we still had not received paymentOn December 9, 2014, our customer renewed their service for monthWhen payment is made on an expired service, a portion of that payment is used to bring the account currentRenewing an expired product does not reset the service date to the date of paymentIn our customer's case, the service period in question started on November 27, Their payment on December would have paid for the service until December 27, 2014, at which time payment would be due for the next service periodOur research found no evidence that our customer was advised that the days would begin on December 9, Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service It is clear from their complaint that the customer intended to host the sight we designed with another providerIn light of the clarification presented in our response, we understand that our customer may wish to continue hosting the site we designed for themTo that end, we offer an option to downgrade the Web Design serviceThis option would result in lower fees for the service and our customer would be responsible for all future site editsShould this option interest our customer, our Web Design support staff can assist them with this change Education: The customer might find the following Website Builder resources from the GoDaddy Training Hub useful [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Domain Name Transfer Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 16, the complainant purchased Domain Names and a Business Plus Website Builder plan for one year terms during an online transaction.On March 25, the complainant contacted our Customer Care Center regarding changes to the functionality of the mobile site for their Website Builder plan.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceGoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experiencedThe capability the complainant is requesting be added to GoDaddy’s Website Builder is not currently available and we have no time frame for its releaseIf the complaint desires more flexibility in the management of their website we will provide them a with a one year subscription for GoDaddy’s Starter Managed WordPress at no costShould the complainant accept this offer they can contact this office directly to request a refund for the time remaining on their current Website Builder planContent migration would be a customer responsibilityEDUCATION:The complainant might find the following articles useful in the futureWhat is Managed WordPress?https://support.godaddy.com/help/article/8926/what-is-managed-wordpres...⇄ Started with WordPresshttps://support.godaddy.com/help/article/5140/getting-started-with-word...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Revdex.com, Nothing has been resolvedNo refunds have been received either thru Paypal or the bankThe payment was stolen by GODaddyOur website has been off the web since April 3,Not only are we losing thousands of dollars in revenue but GoDaddy has failed to pay us for advertising on our domainThey have failed to provide any proof of refunds either thru Paypal or the bankAll they show is a phoney $in their payment history.Best, [redacted]
I'm rejecting this information provided by Go DaddyAll the verbiage in the response is erroneous not a relevant to my claimThey have not want to reach out to me since October 28th with an email or phone callI have sent you the proof that I've sent themThis should be an open shut clay case for customer that's owned this account since They have not replied to one email with a response that they receive my attachments or any of my emails as followed I want this case to be further investigated because Go Daddy is not offering any support in any claim to their customersTheir response to their customers legal policies is erroneous informationI want to response from Go Daddy that they're working to help me out to get my account ownership back into my name in my possession.I need the Revdex.com to help a client get the deserved respect from Go Daddy in which they should offer all public clientsI feel as if I am be rail-roaded by a large corporationGoDaddy has made no attempt to Help me in this matterI want for GoDaddy to reach out to me through phone service or email to resolve this issue ASAPI have spent thousands of dollars since on these products that are at issuePlease help me get customer service from GoDaddy....Thank You, [redacted]
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 29, the complainant contacted our Customer Care teams for assistance with synchronizing Microsoft Sharepoint and OneDrive applicationsGoDaddy has worked diligently to resolve any issues the complainant has experiencedRESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of serviceThe complainant has requested assistance outside of our agreed Statement of SupportGoDaddy support teams have provided timely and proper information to the complainant regarding our products and services We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industryThank you again for the opportunity to address the concerns presented by the complainantKindest regards, KayJay R***Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service AgreementCopies of the latest version of this agreement may be found at: [redacted] As part of the domain registration process, GoDaddy makes multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available If GoDaddy does not receive a response indicating that the domain is not available for registration we will show the Domain Name as available to purchase as a new registrationIn rare instances, positives occur where a domain that is in fact already registered shows as available for a new purchase registration The Domain Names in question are currently registered and have been since October 30, and December 20, respectivelyThese domains are not currently available to purchase as new registrations RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceWe will ensure our internal domains teams are appraised of the complainant’s feedback to address any improvement opportunities that may existEDUCATION:GoDaddy offers many new domain name extensions that the complainant might find suitable for their online endeavorsMore information may be found online at https://www.godaddy.com/tlds/gtld.aspx Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards, [redacted] ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 27, 2008, our customer purchased a domain name, which has renewed regularlyIncluded was a personal 1GB email credit, provided at no cost with the domainContrary to our customer’s understanding, this plan has never had unlimited storage.On March 29, 2017, our customer upgraded storage space for the free email credit with the assistance of our support teams, due to utilizing the 1GB storage availableOn January and 29, 2018, our customer reached out to our support teams to inquire on email space concernsOur support teams attempted to provide possible solutions, but our customer indicated they did not want to discuss the solutions and disconnected the calls.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceRegarding website concerns, we understand frustrations with having to rebuild a site with each new Website Builder, feedback that our developers have taken into account with GoCentralWhile we cannot compensate for lost time and revenue, as a gesture of goodwill we have added six months to the GoCentral Plan at no cost.In regards to our customer’s email concerns, they do have options:• Upgrade to an unlimited storage plan • Upgrade storage on their existing plan, as they had done on March 29, • Delete and purge unnecessary emails from email folders and the trash folder to free up space, as Workspace Email is not intended as an archiveOur support teams are available to assist with any of these options and questions on upgrading.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 9, 2016, our customer renewed the domain in question for a 2-year term via online transaction On April 19, 2016, a chargeback was initiated by our customer’s financial institution against this transaction This chargeback withdrew the payment originally made to GoDaddy, and as such, the domain in question was suspended/removed from the account As the domain was removed, this canceled any free credits associated with the domain, including our customer’s email credit they were utilizing for an email address with a separate domainGoDaddy no longer offers free email credits with the purchase or restoration of a domain name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not automatically apply In-Store Credit to automatic renewals, as customers must manually opt to use this credit during the checkout process On May 18, 2016, our customer paid the associated administrative fees and recovered the domain in question They may either purchase a new email plan or utilize a different free credit to set up the email address in question once again However, as GoDaddy’s email servers only maintain email backups for rolling calendar days, there would likely be no available content to restore for this email address Our customer would need to restore emails and content from any independent backups they have maintained.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
My site continues to go offline and yes Godaddy sent a server log and admitted my site has gone offline and slowed down they initially told me it was due to me exceeding my resource limits on my planetbut when I pointed out the graphs they pointed me to showed that was incorrect they then sent me server logs and told me to figure it out on my ownThis is absolutely unacceptable as a level of customerservice the fact is my site has been going offline and I have server monitoring through both Wordpress Jetpack and Pingdom that shows my site becomes inaccessible almost daily.In fact it was offline tonight at 6:33pm for about twenty minutes and I had none of these issues when I was with Dreamhost a major competitor of Godaddy for over two years but since I movedto Godaddy downtime has been a nearly daily occurrence without any explanation.I have attached screenshots to show that GoDaddy guarantees a 99.9% uptime guarantee which is currently has not met in the case of my plan and further I am attaching a screenshot showing uptime monitoring showing my site becoming unresponsiveand I am again showing a screenshot from GoDaddy panel and from the graphs showing minimal traffic to my site and totally within resource limits and yet my site continues to go offline and is slowed down.I expect an explanation for why this is occuring which you did not provide in your response and I expect you to keep your service guarantee.Do I really need to blast GoDaddy on Twitter (http://twitter.com/bkerensa) for this incompetent response to my 13k followers mostly colleagues in the hosting industry I work with? Do you really want bad PR because you won't resolve this?
It is clear that Go Daddy's policies are as cut and paste as there design program.They misrepresent their products, and I'm sure make a lot of money in this manner of doing buisiness.I'm also sure they didn't even look into this matter.Sleep Tight
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 25, 2016, our customer purchased a domain backorder via online transaction Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registrationPlacing a backorder is not a guarantee that the domain name will be acquiredIf more than one backorder is purchased for a particular domain name, the backorder placed first becomes opening bid in a domain auction, and the other backorder holders are notified when the domain goes to auction Backorder holders and the general public have the opportunity to place a higher bid.Similar to other online auction sites, customers may enter a maximum price they are willing to pay via a proxy bid, and these maximums can depend on the domain names in question and/or the customers bidding on themGoDaddy domain auctions are only available for a specific period of time, which would have been available for review from within our customer’s account RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question appears to have been acquired by another party via Wild West Domains, a reseller of GoDaddy’s services GoDaddy or Wild West Domains are not the registrants of this domainDomain owners can list sites for resale for any price they deem fit, and GoDaddy has no control over this pricing Our customer may wish to contact the registrant directly in an attempt to negotiate a sale and can also contact our customer care to request a refund of their backorder if they do not wish to maintain it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 17, 2015, our customer contacted our support staff via phone and expressed desire to deploy a website application that requires a Windows-based hosting platform At that time, our customer had been utilizing a Linux-based hosting plan Our support team properly advised our customer of the proper operating system (Windows) they would need to utilize for the desired application to functionOur customer also expressed a desire to transfer websites they had hosted on a different plan to the new Windows-based hosting planOur customer was advised to create a backup of their existing website content prior to making any changesThe websites our customer was already hosting with us were created using WordPressWhile some WordPress websites can function normally on a Windows hosting plan, Linux hosting plans are the preferred choice for these types of websites GoDaddy was not involved in the development of our customer's websites, and therefore, could not guarantee those sites would continue to function as desired if the customer decided to change the operating system of their web hosting plan from Linux to Windows.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Our customer has changed the operating system of their hosting plan back to Linux and their websites appear to be working as they did previously As a gesture of goodwill, GoDaddy has provided one-month of hosting service at no cost.Education:To provide clarity to our customer, MVC is not supported within any of our shared hosting environmentsIn order to deploy MVC 5, they would need a Virtual Private Service (VPS) or Dedicated serverMVC is supported within our Plesk Windows shared hosting.The customer may also find the following articles useful.GODADDY STATEMENT OF SUPPORThttps://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseThe product in question is outside of the term of refund eligibilityOur customer's purchase of Plesk hosting was due to additional features, such as email, that our customer did not wish to pay for However, WordPress sites do not natively work well on Plesk hosting due to scripting the WordPress application utilizesThe hosting services have functioned as intendedOur customer was provided a full refund for their original WordPress hosting purchase Again, their Plesk hosting purchase is not refund-eligibleThank you again for the opportunity to address the additional concerns presented by our customerKindest regards, Mandy O [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 5, 2016, our customer registered three domains for a 2-year term via online transactionWith the domains purchased, our customer received three “Get Found Starter” plans for respective two year term at no cost The Get Found plans in question were renewed automatically for an additional 2-year term after their initial free period on January 5, 2016, per our customer’s account preferencesThis was done in a good faith effort to honor agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customerNotices were sent about the pending renewal on the following dates:• October 10, 2016• November 6, 2016• December 6, 2016• December 21, 2016• December 31, 2016RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy customers have the opportunity to review their shopping cart multiple times before completing transactions, and our customer had the opportunity to remove the Get Found plans prior to checkout.Our customer contacted GoDaddy support teams on February 7, 2016, to request a refund of the Get Found renewals, and was properly informed they were no longer refund-eligible We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy