Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 2, 2017, our customer purchased a .COM domain name registration for a 3-year term via online transactionPer GoDaddy’s current promotion, .COM domain name registrations are $for the first year, and $per additional year, plus ICANN fee of $per yearOur customer was properly charged for the service and term length purchasedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our friendly and knowledgeable customer care team are happy to address customer concerns, and can be reached at 480-505-or by visiting https://support.godaddy.com/ for live chat, help articles and moreHowever, our customer chose to submit this complaint instead of contacting our Customer Care team.Our customer is not eligible for the price adjustment as requestedAny refunds desired by our customer will only be processed in accordance with GoDaddy’s Refund Policy, at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID.Tha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
The auto renewal amount was more than times the approved amount of the previous amountI am not asking for the used portion, I am only asking refund of the remaining duration which I believe is a reasonable ask from my endthere are more years left on the contractI see there are terms in the contractI am only an individual and not a company with attorneys or legal professional review every aspect of the contractI have been a customer of GoDaddy for more than six years now and had assumed all renewals are in similar price rangenever assumed this was such a high amountI know I realized I was over charged very late which is why I am not asking for first year but for the reminder of the term
Godaddy made Stripe the only option, when using their "online store", for processing credit cardsGodaddy obviously receives some sort of compensation in their partnership with StripeTherefore they are mutually responsible for the lack of customer service provided by Stripe and the dishonest way of doing business that Stripe/Godaddy maintainsWe have provided a copy of an email that was meant to look like it came from StripeThis "Scam" email further shows that Stripe/Godaddy is susceptible to hacking and that the inability to keep our information secure shows further the lacking of customer service and trust that Stripe/Godaddy offers!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 20, the complainant purchased GoDaddy’s Website Builder and a domain name registration, each for a one-year term, via an online transactionThis was for the period ending July 20, 2015.On July and July 21, respectively, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder and domain name upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant The complainant's financial institution declined payment and the complainant was subsequently notified by email.GoDaddy sent renewal notices prior to the expiration date on:• June 20, at 4:AM MST (30-day domain renewal notice)• July 10, at 6:AM MST (10-day Website Builder renewal notice)• July 15, at 5:AM MST (5-day domain renewal notice)GoDaddy also sent notices after the expiration date on:• July 20, at 7:AM MST (first failed billing notice for Website Builder)• July 21, at 5:AM MST (first failed billing notice for domain registration)• July 25, at 6:AM MST (second failed billing for domain registration)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was takenWhile GoDaddy sent expiration notices before and after the domain’s and Website Builder’s expiration dates via email, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the complainant's ISP or email client chooses to handle the email once they receive itAccount management is ultimately a customer responsibility.On July 27, 2015, the complainant’s financial institution provided updated payment information via card updater servicesGoDaddy participates in card updater services supported by the complainant’s financial institution which may automatically update expired payment methods without the complainant taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced above.On July 30, the complainant’s Website Builder was renewed for a one-year term per the complainant’s account preferencesAdditionally, on August 1, 2015, the complainant’s domain name was automatically renewed for a one-year term per their account preferences.On September 22, 2015, the complainant contacted GoDaddy’s 24/customer care center to request a refund for the automatically renewed productsDomains automatically renewed for a one year term are refundable within days of the renewal dateAny unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to GoDaddy’s refund policy, we have refunded the full amount of the domain name registration and Website Builder renewals to the complainant’s original payment method, a total of $Future refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may find the following information helpful for future reference.Refund Policy:https://www.godaddy.com/help/refund-policy-8849About Credit Card Account Updater Programs:https://www.godaddy.com/help/about-credit-card-account-updater-programs...⇄ Renewals for Products and Services:https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards,Mike L***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 4, our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via a support representative over the phoneAt the end of the one year term, the Website Builder Business hosting plan was reverted to a monthly billing cycle by our customer; the domain name and Private Registration Services were renewed for an additional year on February 5, by our customer via a support representative over the phoneIn accordance with our customers’ account preferences, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan on a monthly basis and has done so in a good faith effort to honor its agreements with our customerCourtesy renewal confirmation emails have been sent after each monthly billing.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ statement, the domain name only was allowed to fail billing and expire from the account due to the cost of renewingNo additional products or services were canceled from the accountThe transactions in question are beyond refund eligibilityWe encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewalsIf our customer wishes to discontinue the use of their remaining products, they will need to cancel said products prior to future billingAccount management is a customer responsibility Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards, Terri H***Office of the CEO - GoDaddy
The information they provided is subjectiveAs a developer and in agreement with other developers and GoDaddy potential customers whom have created a whole community surrounding this fraudulent business practice of what they call "front-running", I know that it is easy to setup multiple fake accounts from the system's back-end and set those account to a domain search requirements that fits a particular requirement, or if someone from their back-end who has access to their search logs, can easily register the searched domains for resale as it is more profitable for themI once searched the domain name s [redacted] and it was availableThe next day when I went to purchase it, it was bought and up for sale, which was strangeEven more ironic is that this was in 2011, and when you check their whois now, it shows a created date of How can a domain that was available in have been created in 2004? There are article of this all over the internetWas Godaddy Caught Registering Domains Names After Availability Lookup? AUGUST 7, By BILL HARTZER Godaddy, the domain name registrar, has apparently been caught registering domain names after someone has looked up the availability of a domain nameThis guy claims that he looked up a domain name to see if that domain name was availableThe domain name was available, but apparently he did not register the domain name that dayHe came back a few days later to find that the domain name had been registered by, low and behold: Godaddy themselvesArticle link: https://www.billhartzer.com/pages/godaddy-caught-registering-domains-after-avail...⇄ Other examples/Articles: https://news.ycombinator.com/item?id= [redacted] https://www.reddit.com/r/webdev/comments/2er8c4/domain_name_registered_on_godadd...⇄http://www.warriorforum.com/main-internet-marketing-discussion-forum/753850-has-...⇄ Regards, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseGoDaddy cannot make promises about the future or events that have not occurred or may never occurUnexpected technical problems arise for all providers and we cannot ensure they will not occur again at some unforeseen point in timeWe strive to keep our customer experience error free.On February 27, GoDaddy advised the complainant that the seller would be unable to provide them with the Domain Name in questionAt that time the transaction was cancelled and the complainant was provided with a refundGoDaddy does appreciate the complainant’s business and as a onetime exception has provided them with a one year enrollment in our Discount Domain Club at no cost Details regarding the Discount Domain Club can be found in the following link: https://support.godaddy.com/help/article/2398/what-is-discount-domain-club?Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 22, 2015, GoDaddy contacted our customer via phone indicating their hosting had failed billingAttempts to automatically renew the hosting on April 16, per our customer’s account preferences had failed; our customer’s financial institution had declined payment.GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced aboveOn April 23, 2015, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the hosting accountOn April 26, 2015, and April 16, 2016, GoDaddy was instructed to automatically renew the service in question for respective one-year terms per our customer's account preferencesGoDaddy did so in a good faith effort to honor its agreements with our customer GoDaddy sent renewal notices prior to the expiration dates informing our customer their hosting would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the renewals that our customer references are outside of policy, and are non-refundable We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 21, 2007, our customer purchased a domain name registration for a 10-year term, via online transaction with no assistance from GoDaddy's Customer Care Team.On January 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain for another 10-year termBetween the dates of October 23, and January 16, 2017, five renewal notifications were sent to our customer to inform them the expiring item would be renewed in accordance with the account settings unless additional action was taken.GoDaddy received no contact from our customer in requesting the domain in question be cancelled or that automatic renewal be disabled.RESOLUTION:GoDaddy renewed the domain in question in good faith, and attempted to proactively notify our customer prior to renewalWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereofcount management, including contact information and renewal settings, are a customer responsibility.A chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddyAs such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 6, our customer contacted GoDaddy’s customer care team via chat interface, stating their website was intermittently unavailableAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerAfter this was resolved, our customer’s website continued to experience resource performance issues which was determined to be caused by their website content over-utilizing the shared hosting server.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time, our customer has not contacted GoDaddy’s customer care teams with any further issuesAs a goodwill gesture we have added a one-month renewal to their hosting plan at no costShould our customer have any further issues they may contact GoDaddy’s 24/customer care teams at 480-505-or via chat support.godaddy.comWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Hi,I have reviewed the response from GoDaddy, and do not accept the response Among the things that were not addressed were how a customer is supposed to measure the "inode limit," in addition to an "inode limit" not being mentioned anywhere upon point-of-sale (including the "agreements" linked to by GoDaddy in the last response, which did not include an "inode limit" when I read them upon ordering the service) The agreement I signed up under including web support, which GoDaddy pulled without informing myself (the customer) in the midst of my agreement, which should, ethically, be enough to null the service agreement and justify a full refund.GoDaddy defined the inode limit as a way to restrict the "number" of files allowed, but then mentioned that there was a single undeliverable e-mail that was causing a bulk of my inode usage, which does not match up with GoDaddy's definition of what an inode limit is GoDaddy then mentioned that they made several changes to allow me to continue using my hosting account, including deleting the aforementioned "undeliverable e-mail" which was causing a "bounceback," however, my current inode limit is 220,000/250,000, and has been that way since I filed the Revdex.com complaint That number drastically fluctuates towards the 250,limit whenever I work on the site, rendering the service unusable, and appears to have nothing to do with "number of files," as GoDaddy mentioned.For the record, I do not believe that the "undeliverable e-mail" ever existed (GoDaddy did not provide any details regarding said e-mail) Most of my e-mails I have set up are forwarders that only accept inbound e-mails, with only two mailboxes—neither of which I really use to send outbound e-mails) Regardless, I'm not sure how my "e-mail" accounts relates to the inode limit of my "hosting" account On GoDaddy's website, they're two separate accounts.Thank you, [redacted] ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14, the complainant purchased a domain name registration via online transaction for a two-year termThis is for the period ending January 14, On January 15, 2016; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name and did so in good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on: • December 15, (day notice) • January 9, (5-day notice) These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibilityRESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe complainant did not contact GoDaddy until after the timeframe had passed to receive a refundAs GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund the complainant We encourage the complainant to review and manage their account settings to prevent further unwanted renewalsThe complainant may find the following articles helpful: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Domain Renewals- https://www.godaddy.com/help/domain-renewals-Thank you again for the opportunity to address the concerns presented by the complainantKindest regards, KayJay R [redacted] Office of the CEO-GoDaddy
if I received an email this might be acceptableI signed up when they would prorate for cancellation.I received no emails, they were undelivered to go daddy.they could have reached my by phoneThey did not.I was also charged for three additional items that were not part of myoriginal order with themClearly go daddy has taken the low roadand needs to do what is right in this caseI also just opened my statement to find yet another charge from them
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous responseGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences GoDaddy also sent our customer email notifications after each renewal action as directed by our customer.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Following the expiration and each subsequent failed renewal attempt, GoDaddy notified our customer via email action was necessary to maintain the GoCentral service in questionGoDaddy has no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received.While we regret that our customer may be looking for other providers, should they desire to transfer the domain name registration away from GoDaddy, they may find the information within the following article helpful.https://www.godaddy.com/help/transfer-domain-to-another-registrar-3560Th...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On September 17 and 18, 2017, our customer activated two separate 30-day trials of... GoCentral, GoDaddy’s proprietary online website builder. During the trial period, customers can select to renew the product on a yearly or monthly basis. If our customers wish to extend the site monthly, they can purchase a one-month term prior to the expiration of the 30 days. It appears that our customer has utilized one of these trials for their website, renewing per account preferences on a monthly basis. The second GoCentral website builder has also renewed between October 2017 and January 2018 on a monthly basis per our customer’s account preferences. With each renewal, our customer was sent a receipt via email.On January 18, 2018, our customer contacted our Customer Care team to request a refund for the renewals for the second GoCentral plan not related to their active website. While our care team was able to refund the most recent renewal, our customer was correctly informed previous renewals were non-refundable per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, we have refunded the additional renewals of the second GoCentral plan, totaling $35.97. Future refunds will be provided in accordance with our Refund Policy: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns. On March 18, 2017, multiple domain name registrations were purchased via online transaction within the associated GoDaddy account utilizing a credit card as payment. The complainant contacted our customer care team on... March 18, 2017, following the transaction. The complainant declined to provide the information necessary to allow our teams to properly assist them with the transaction in question. RESOLUTION:Our office has attempted to connect with the complainant by phone to discuss their concerns and was unsuccessful. GoDaddy has been notified the complainant disputed the transaction in question with their financial institution in the form of a chargeback. As such, GoDaddy is unable to refund the transaction at this time. The complainant may either allow the chargeback process to complete, or contact their financial institution and stop the dispute, allowing our teams to provide a refund. Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 1, 2016, our customer registered a domain and a Website Builder plan for a 1-year term via online transactionThe customer was provided an Office starter email plan at no additional cost with the purchasePrior to renewal, our customer cancelled their domain name, however, they did not cancel the Website Builder and Email planAs a result, those products renewed for an additional 1-year term per our customer’s account preferencesThis was done in a good faith effort to honor agreements with our customer.Our customer attempted to connect with our support teams in order to address this recent billing but was unable to validate their accountGoDaddy support teams must be able to validate an account before discussing any account related inquiries with a customer to ensure they are speaking with the account holder or someone authorized for the account We appreciate our customer’s candid feedback about their interactions with our support staff during this process and will ensure it is shared with our customer care managers in an effort to identify improvement opportunitiesRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe have attempted to connect with our customer to address their concerns, but have only been able to leave them a messageOur customer can connect with us by responding to our follow up email we sent or they may email us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy on February 14, 2018, they advised our support staff that they were unable to connect to the server following an update they had made on the serverAs mentioned in our original response, our support staff was able to access the server using the same steps our customer had used in their attempts to connect to the serverWith the server accessible, they were advised of the configuration issue referenced in our original responseAgain, management of the server configuration is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn March 1, 2017, our customer purchased an economy cPanel shared hosting plan for a one-year term via online transaction On August 16, 2017, our customer contacted GoDaddy’s Customer Care to upgrade their hosting to a deluxe cPanel plan to host additional sites During this interaction, our customer consented to the upgrade of the hosting for the remainder of the one-year term, and purchased an additional one-year term Our customer stated they would be able to move the additional sites on their own, or would use an automated system offered through GoDaddyBetween August and February 2018, our customer has called with various questions related to their cPanel hosting, and our Customer Care has attempted to assist them to the best of their ability and within the agreed terms of our Statement of SupportOn February 7, 2018, our customer contacted our Customer Care to request a refund for the hosting, and was properly advised it was not refund-eligibleRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceProducts such as hosting, when purchased on an annual basis, are refund-eligible if canceled within days of purchase or renewal Our customer’s hosting is not refund-eligible per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Mike L [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 2, 2017, our customer purchased a .COM domain name registration for a 3-year term via online transactionPer GoDaddy’s current promotion, .COM domain name registrations are $for the first year, and $per additional year, plus ICANN fee of $per yearOur customer was properly charged for the service and term length purchasedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our friendly and knowledgeable customer care team are happy to address customer concerns, and can be reached at 480-505-or by visiting https://support.godaddy.com/ for live chat, help articles and moreHowever, our customer chose to submit this complaint instead of contacting our Customer Care team.Our customer is not eligible for the price adjustment as requestedAny refunds desired by our customer will only be processed in accordance with GoDaddy’s Refund Policy, at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID.Tha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
The auto renewal amount was more than times the approved amount of the previous amountI am not asking for the used portion, I am only asking refund of the remaining duration which I believe is a reasonable ask from my endthere are more years left on the contractI see there are terms in the contractI am only an individual and not a company with attorneys or legal professional review every aspect of the contractI have been a customer of GoDaddy for more than six years now and had assumed all renewals are in similar price rangenever assumed this was such a high amountI know I realized I was over charged very late which is why I am not asking for first year but for the reminder of the term
Godaddy made Stripe the only option, when using their "online store", for processing credit cardsGodaddy obviously receives some sort of compensation in their partnership with StripeTherefore they are mutually responsible for the lack of customer service provided by Stripe and the dishonest way of doing business that Stripe/Godaddy maintainsWe have provided a copy of an email that was meant to look like it came from StripeThis "Scam" email further shows that Stripe/Godaddy is susceptible to hacking and that the inability to keep our information secure shows further the lacking of customer service and trust that Stripe/Godaddy offers!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 20, the complainant purchased GoDaddy’s Website Builder and a domain name registration, each for a one-year term, via an online transactionThis was for the period ending July 20, 2015.On July and July 21, respectively, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder and domain name upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant The complainant's financial institution declined payment and the complainant was subsequently notified by email.GoDaddy sent renewal notices prior to the expiration date on:• June 20, at 4:AM MST (30-day domain renewal notice)• July 10, at 6:AM MST (10-day Website Builder renewal notice)• July 15, at 5:AM MST (5-day domain renewal notice)GoDaddy also sent notices after the expiration date on:• July 20, at 7:AM MST (first failed billing notice for Website Builder)• July 21, at 5:AM MST (first failed billing notice for domain registration)• July 25, at 6:AM MST (second failed billing for domain registration)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was takenWhile GoDaddy sent expiration notices before and after the domain’s and Website Builder’s expiration dates via email, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the complainant's ISP or email client chooses to handle the email once they receive itAccount management is ultimately a customer responsibility.On July 27, 2015, the complainant’s financial institution provided updated payment information via card updater servicesGoDaddy participates in card updater services supported by the complainant’s financial institution which may automatically update expired payment methods without the complainant taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced above.On July 30, the complainant’s Website Builder was renewed for a one-year term per the complainant’s account preferencesAdditionally, on August 1, 2015, the complainant’s domain name was automatically renewed for a one-year term per their account preferences.On September 22, 2015, the complainant contacted GoDaddy’s 24/customer care center to request a refund for the automatically renewed productsDomains automatically renewed for a one year term are refundable within days of the renewal dateAny unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to GoDaddy’s refund policy, we have refunded the full amount of the domain name registration and Website Builder renewals to the complainant’s original payment method, a total of $Future refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may find the following information helpful for future reference.Refund Policy:https://www.godaddy.com/help/refund-policy-8849About Credit Card Account Updater Programs:https://www.godaddy.com/help/about-credit-card-account-updater-programs...⇄ Renewals for Products and Services:https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards,Mike L***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 4, our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via a support representative over the phoneAt the end of the one year term, the Website Builder Business hosting plan was reverted to a monthly billing cycle by our customer; the domain name and Private Registration Services were renewed for an additional year on February 5, by our customer via a support representative over the phoneIn accordance with our customers’ account preferences, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan on a monthly basis and has done so in a good faith effort to honor its agreements with our customerCourtesy renewal confirmation emails have been sent after each monthly billing.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ statement, the domain name only was allowed to fail billing and expire from the account due to the cost of renewingNo additional products or services were canceled from the accountThe transactions in question are beyond refund eligibilityWe encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewalsIf our customer wishes to discontinue the use of their remaining products, they will need to cancel said products prior to future billingAccount management is a customer responsibility Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards, Terri H***Office of the CEO - GoDaddy
The information they provided is subjectiveAs a developer and in agreement with other developers and GoDaddy potential customers whom have created a whole community surrounding this fraudulent business practice of what they call "front-running", I know that it is easy to setup multiple fake accounts from the system's back-end and set those account to a domain search requirements that fits a particular requirement, or if someone from their back-end who has access to their search logs, can easily register the searched domains for resale as it is more profitable for themI once searched the domain name s [redacted] and it was availableThe next day when I went to purchase it, it was bought and up for sale, which was strangeEven more ironic is that this was in 2011, and when you check their whois now, it shows a created date of How can a domain that was available in have been created in 2004? There are article of this all over the internetWas Godaddy Caught Registering Domains Names After Availability Lookup? AUGUST 7, By BILL HARTZER Godaddy, the domain name registrar, has apparently been caught registering domain names after someone has looked up the availability of a domain nameThis guy claims that he looked up a domain name to see if that domain name was availableThe domain name was available, but apparently he did not register the domain name that dayHe came back a few days later to find that the domain name had been registered by, low and behold: Godaddy themselvesArticle link: https://www.billhartzer.com/pages/godaddy-caught-registering-domains-after-avail...⇄ Other examples/Articles: https://news.ycombinator.com/item?id= [redacted] https://www.reddit.com/r/webdev/comments/2er8c4/domain_name_registered_on_godadd...⇄ http://www.warriorforum.com/main-internet-marketing-discussion-forum/753850-has-...⇄ Regards, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseGoDaddy cannot make promises about the future or events that have not occurred or may never occurUnexpected technical problems arise for all providers and we cannot ensure they will not occur again at some unforeseen point in timeWe strive to keep our customer experience error free.On February 27, GoDaddy advised the complainant that the seller would be unable to provide them with the Domain Name in questionAt that time the transaction was cancelled and the complainant was provided with a refundGoDaddy does appreciate the complainant’s business and as a onetime exception has provided them with a one year enrollment in our Discount Domain Club at no cost Details regarding the Discount Domain Club can be found in the following link: https://support.godaddy.com/help/article/2398/what-is-discount-domain-club?Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 22, 2015, GoDaddy contacted our customer via phone indicating their hosting had failed billingAttempts to automatically renew the hosting on April 16, per our customer’s account preferences had failed; our customer’s financial institution had declined payment.GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced aboveOn April 23, 2015, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the hosting accountOn April 26, 2015, and April 16, 2016, GoDaddy was instructed to automatically renew the service in question for respective one-year terms per our customer's account preferencesGoDaddy did so in a good faith effort to honor its agreements with our customer GoDaddy sent renewal notices prior to the expiration dates informing our customer their hosting would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the renewals that our customer references are outside of policy, and are non-refundable We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 21, 2007, our customer purchased a domain name registration for a 10-year term, via online transaction with no assistance from GoDaddy's Customer Care Team.On January 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain for another 10-year termBetween the dates of October 23, and January 16, 2017, five renewal notifications were sent to our customer to inform them the expiring item would be renewed in accordance with the account settings unless additional action was taken.GoDaddy received no contact from our customer in requesting the domain in question be cancelled or that automatic renewal be disabled.RESOLUTION:GoDaddy renewed the domain in question in good faith, and attempted to proactively notify our customer prior to renewalWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof
count management, including contact information and renewal settings, are a customer responsibility.A chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddyAs such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 6, our customer contacted GoDaddy’s customer care team via chat interface, stating their website was intermittently unavailableAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerAfter this was resolved, our customer’s website continued to experience resource performance issues which was determined to be caused by their website content over-utilizing the shared hosting server.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time, our customer has not contacted GoDaddy’s customer care teams with any further issuesAs a goodwill gesture we have added a one-month renewal to their hosting plan at no costShould our customer have any further issues they may contact GoDaddy’s 24/customer care teams at 480-505-or via chat support.godaddy.comWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Hi,I have reviewed the response from GoDaddy, and do not accept the response Among the things that were not addressed were how a customer is supposed to measure the "inode limit," in addition to an "inode limit" not being mentioned anywhere upon point-of-sale (including the "agreements" linked to by GoDaddy in the last response, which did not include an "inode limit" when I read them upon ordering the service) The agreement I signed up under including web support, which GoDaddy pulled without informing myself (the customer) in the midst of my agreement, which should, ethically, be enough to null the service agreement and justify a full refund.GoDaddy defined the inode limit as a way to restrict the "number" of files allowed, but then mentioned that there was a single undeliverable e-mail that was causing a bulk of my inode usage, which does not match up with GoDaddy's definition of what an inode limit is GoDaddy then mentioned that they made several changes to allow me to continue using my hosting account, including deleting the aforementioned "undeliverable e-mail" which was causing a "bounceback," however, my current inode limit is 220,000/250,000, and has been that way since I filed the Revdex.com complaint That number drastically fluctuates towards the 250,limit whenever I work on the site, rendering the service unusable, and appears to have nothing to do with "number of files," as GoDaddy mentioned.For the record, I do not believe that the "undeliverable e-mail" ever existed (GoDaddy did not provide any details regarding said e-mail) Most of my e-mails I have set up are forwarders that only accept inbound e-mails, with only two mailboxes—neither of which I really use to send outbound e-mails) Regardless, I'm not sure how my "e-mail" accounts relates to the inode limit of my "hosting" account On GoDaddy's website, they're two separate accounts.Thank you, [redacted] ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14, the complainant purchased a domain name registration via online transaction for a two-year termThis is for the period ending January 14, On January 15, 2016; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name and did so in good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on: • December 15, (day notice) • January 9, (5-day notice) These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibilityRESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe complainant did not contact GoDaddy until after the timeframe had passed to receive a refundAs GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund the complainant We encourage the complainant to review and manage their account settings to prevent further unwanted renewalsThe complainant may find the following articles helpful: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Domain Renewals- https://www.godaddy.com/help/domain-renewals-Thank you again for the opportunity to address the concerns presented by the complainantKindest regards, KayJay R [redacted] Office of the CEO-GoDaddy
if I received an email this might be acceptableI signed up when they would prorate for cancellation.I received no emails, they were undelivered to go daddy.they could have reached my by phoneThey did not.I was also charged for three additional items that were not part of myoriginal order with themClearly go daddy has taken the low roadand needs to do what is right in this caseI also just opened my statement to find yet another charge from them
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous responseGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences GoDaddy also sent our customer email notifications after each renewal action as directed by our customer.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Following the expiration and each subsequent failed renewal attempt, GoDaddy notified our customer via email action was necessary to maintain the GoCentral service in questionGoDaddy has no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received.While we regret that our customer may be looking for other providers, should they desire to transfer the domain name registration away from GoDaddy, they may find the information within the following article helpful.https://www.godaddy.com/help/transfer-domain-to-another-registrar-3560Th...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On September 17 and 18, 2017, our customer activated two separate 30-day trials of... GoCentral, GoDaddy’s proprietary online website builder. During the trial period, customers can select to renew the product on a yearly or monthly basis. If our customers wish to extend the site monthly, they can purchase a one-month term prior to the expiration of the 30 days. It appears that our customer has utilized one of these trials for their website, renewing per account preferences on a monthly basis. The second GoCentral website builder has also renewed between October 2017 and January 2018 on a monthly basis per our customer’s account preferences. With each renewal, our customer was sent a receipt via email.On January 18, 2018, our customer contacted our Customer Care team to request a refund for the renewals for the second GoCentral plan not related to their active website. While our care team was able to refund the most recent renewal, our customer was correctly informed previous renewals were non-refundable per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, we have refunded the additional renewals of the second GoCentral plan, totaling $35.97. Future refunds will be provided in accordance with our Refund Policy: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns. On March 18, 2017, multiple domain name registrations were purchased via online transaction within the associated GoDaddy account utilizing a credit card as payment. The complainant contacted our customer care team on... March 18, 2017, following the transaction. The complainant declined to provide the information necessary to allow our teams to properly assist them with the transaction in question. RESOLUTION:Our office has attempted to connect with the complainant by phone to discuss their concerns and was unsuccessful. GoDaddy has been notified the complainant disputed the transaction in question with their financial institution in the form of a chargeback. As such, GoDaddy is unable to refund the transaction at this time. The complainant may either allow the chargeback process to complete, or contact their financial institution and stop the dispute, allowing our teams to provide a refund. Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 1, 2016, our customer registered a domain and a Website Builder plan for a 1-year term via online transactionThe customer was provided an Office starter email plan at no additional cost with the purchasePrior to renewal, our customer cancelled their domain name, however, they did not cancel the Website Builder and Email planAs a result, those products renewed for an additional 1-year term per our customer’s account preferencesThis was done in a good faith effort to honor agreements with our customer.Our customer attempted to connect with our support teams in order to address this recent billing but was unable to validate their accountGoDaddy support teams must be able to validate an account before discussing any account related inquiries with a customer to ensure they are speaking with the account holder or someone authorized for the account We appreciate our customer’s candid feedback about their interactions with our support staff during this process and will ensure it is shared with our customer care managers in an effort to identify improvement opportunitiesRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe have attempted to connect with our customer to address their concerns, but have only been able to leave them a messageOur customer can connect with us by responding to our follow up email we sent or they may email us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy on February 14, 2018, they advised our support staff that they were unable to connect to the server following an update they had made on the serverAs mentioned in our original response, our support staff was able to access the server using the same steps our customer had used in their attempts to connect to the serverWith the server accessible, they were advised of the configuration issue referenced in our original responseAgain, management of the server configuration is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn March 1, 2017, our customer purchased an economy cPanel shared hosting plan for a one-year term via online transaction On August 16, 2017, our customer contacted GoDaddy’s Customer Care to upgrade their hosting to a deluxe cPanel plan to host additional sites During this interaction, our customer consented to the upgrade of the hosting for the remainder of the one-year term, and purchased an additional one-year term Our customer stated they would be able to move the additional sites on their own, or would use an automated system offered through GoDaddyBetween August and February 2018, our customer has called with various questions related to their cPanel hosting, and our Customer Care has attempted to assist them to the best of their ability and within the agreed terms of our Statement of SupportOn February 7, 2018, our customer contacted our Customer Care to request a refund for the hosting, and was properly advised it was not refund-eligibleRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceProducts such as hosting, when purchased on an annual basis, are refund-eligible if canceled within days of purchase or renewal Our customer’s hosting is not refund-eligible per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Mike L [redacted] Office of the CEO - GoDaddy