Creative Upholstery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I last spoke with you I want to say almost months ago cause I had a dispute with a merchant & the outcome of it is they said they won't bother me no more & they will stop taking money out of my account without my consent & you told me if you do it again to let you know, well they did it again, complaint number will be in subject & contact number for me is [redacted] Regards, [redacted] ***

Customer is correct on the issues encountered with the proper fit of the brake parts for their vehicle The shop tried several times but was unsuccessful in sourcing the needed parts.Refund was delayed because manager tried to obtain the correct parts from multiple sources to repair the customer's vehicle The refund was delayed while they kept attempting to find the right parts.In the end, the correct parts could not be obtained AND poor communication between the shop employee, manager and owner delayed the refund.The customer has been provided a full refund of amount requested/outstanding We sincerely apologize for the inconvenience that finding the correct parts and our communication issues might have caused the customer

Mr [redacted] brought his vehicle to the repair shop to only? install a new A/C compressor which he had purchased.? We installed the compressor only to find out it was defective.? We then proceeded to remove the defective A/C compressor for Mr [redacted] to return it and receive a refund.? The shop’s manager also attempted to help Mr [redacted] have the repair covered by his vehicle warranty but the coverage was no longer in forceFinally, the shop installed yet another A/C compressor on Mr***’s vehicle so that the drive belt could function and he could drive the vehicleMr [redacted] agreed to pay for the service of installing /removing /re-installing the A/C compressor and furnished his credit card for us to process payment.? He has since rejected the charges and refused to pay the bill for services provided.? His bill is still outstanding and we have no choice but to seek alternatives in order to receive payment.? We request that Mr [redacted] ***? of Dilley, TX make prompt payment

We regret that Mr [redacted] ’s disagreement with Meinekes’ diagnostic? and quote led to this complaint.? ? We are also quite disappointed that he chose to make invalid claims to the Revdex.com regarding our facility.? Meineke performed the correct diagnostic, our claim that his vehicle has catalytic converters is correct, our quoted repair was made with correct direct-fit parts and at a competitive price.? It was Mr [redacted] ’ decision to perform different repairs at another facility and not at our Meineke location.? We should not be held responsible for incorrect information another facility/individual provided him or pay $ for his decision to have repairs done elsewhereMeineke only performed a guided diagnostic with our techs, equipment and automotive databases for $76.05, the facts of this transaction are listed below: Mr [redacted] ’ Toyota Runner does in fact have two (2) catalytic converters.? We employ experienced techs that use a nationally recognized Automobile information database for configurations and repair procedures to guide and verify our troubleshooting ? ? We do not know the methodologies used by the other repair center beyond a flashlight to “see light” through an old catalytic converter but based on the information provided by Mr [redacted] we are skeptical of their proceduresThus, our statement about the number of catalytic converters is trueSecondly, the diagnostics were performed as requested by Mr [redacted] on the exhaust system of his vehicle.? Mr [redacted] was provided with a visual description as well as a graphical description of the catalytic emission control system of his vehicle and OBDII scanner data corroborating the failures found during the diagnosticCatalytic converters fail in different ways not just complete cloggingShining a light through some catalytic converter (maybe the one from his vehicle?), is not a diagnostic in our opinionThe appropriate repair for such failures was correctly quoted to Mr [redacted] at a competitive price with correct parts.? This price included direct-fit OEM equivalent catalytic converters and Oxygen (O2) sensors.? Cheaper options are available but often cause other performance issues.? Meineke chooses to present repair options that utilize correct components for the maintenance and long term care of our customer’s vehicles.? Sometimes customers choose to use cheap parts or incomplete repairs for personal reasons.? That appears to have been Mr [redacted] ’ decisionOur customer’s decisions are always respected at Meineke.? Mr [redacted] chose not to repair his vehicle at our facility.? Mr [redacted] decided to repair his vehicle elsewhere.? In both instances it was his decision to spend money at another facility replacing only one catalytic converter (most likely with a “universal fit” converter ?"not a correct direct-fit replacement)Therefore we respectfully disagree with his desired settlement that we pay for an expense he decided to make elsewhereWe also stand by our original diagnostic and believe the $ charge for our services is fair and validWe appreciate the opportunity that the Revdex.com (Revdex.com) provides to small independent business owners to clarify issues and misstatements that sometimes unfairly disparage a business

Complaint: [redacted] ? ? ? I would like to start off by expressing my appreciation for a very articulated and well expressed response from MeinekeThis constructive dialogue would be expected from a reputable business that is in keeping with the highest level of customer serviceHowever, this is a response that is highly overdueThe “facts" outlined by the anonymous writer from Meineke appears to have recognized and explained all issues that would put themselves in the right and discredit all of my claimsBut these so called “facts" do not reflect my experience accuratelyIt would appear to me that the writer did not receive the correct information by the store and was only given information that would justify my experience? ? ? ? In the response my vehicle is referred to as a model when it is actually a A statement which precedes a number of inconsistent facts about information and communication shared between myself and the Meineke store, such as the number of catalytic converters on my vehicle and the results of the diagnostic test performed on my vehicleIt is also important to point out that there was numerous attempts to contact the store, by me, to handle this situation below the level of the Revdex.comThe owner of this store chose not to respond to my complaints after [redacted] from Meineke customer relations informed me that the store owner had been informed of my situation.? ? ? ? Information outlined by the writer of this response claims that my vehicle was a modelBeing that? the vehicle involved is a model illustrates to me that there is a problem with the facts used to determine conclusions by the writer about my issueThe writer, having been falsely informed about this basic detail falls in line with other information stated in the responseI assume that this information was entered into the database used to determine if my vehicle had one or two catalytic convertersHowever, the issue was not what the factory specs called for on my vehicle, it is the fact that the employee told me that I HAD two catalytic convertersThe store never explained to me that I was missing a converter or I needed to add a converterThe employee stated to me that “Both” catalytic converters where clogged, as if I had twoThe fact is that I only had one, and if the diagnosis was performed correctly, the “experienced tech" should have known this.? ? ? ? The writer also claimed that I was given a “visual and graphical description” as well as "OBDII scanner data”This is falseIn fact, the inability of the store to hand over such information began this whole disputeMiss [redacted] knows thisI left her messages about obtaining this informationShe called to inform me that it is not standard procedure to provide such information because methods used do not provide this information for the customer, such as a print outWhen I requested the diagnosis at this store, the employee voluntarily explained to me the technique he was going to perform to test my catalytic converterHe stated a method that used smokeHe explained that the smoke would be channeled through my exhaust system to be observed on the tail end to see if a suitable flow could be determinedThere was never any info verbally shared to me about OBDII read outs or graphical dataI assume that there had to have been some electronic device used to check my Osensors but this info was only translated to me as my Osensors being “stuck closed”For $76, I was only given an estimate for repairs and no visual or written diagnostic information.? ? ? ? It is not in the best interest of Meineke to assume that the customer knows little about the technical aspects of their own vehicleThe lack of info relayed to me by Meineke about by diagnosis leaves room for much suspicion about the ethics involved of how suggested repairs are determinedIt is the responsibility of the business to provide truthful information to a customerIt is a shame that this store had multiple chances to do right by me but chose to ignore any avenue toward my satisfactionI hope the writer will reconsider their stance.? ? ? ? ? ? ? ? Regards, ? ? ? ? ? [redacted]

Customer is correct on the issues encountered with the proper fit of the brake parts for their vehicle.? The shop tried several times but was unsuccessful in sourcing the needed parts.Refund was delayed because manager tried to obtain the correct parts from multiple sources to repair the customer's vehicle.? ? The refund was delayed while they kept attempting to find the right parts.In the end, the correct parts could not be obtained AND? poor communication between the shop employee, manager and owner delayed the refund.The customer has been provided a full refund of amount requested/outstanding.? We sincerely apologize for the inconvenience? that finding the correct parts and our communication issues might have caused the customer

Complaint: [redacted] I am rejecting this response because: ? I last spoke with you I want to say almost months ago cause I had a dispute with a merchant & the outcome of it is they said they won't bother me no more & they will stop taking money out of my account without my consent & you told me if you do it again to let you know, well they did it again, complaint number will be in subject & contact number for me is [redacted] Regards, [redacted] ***

Complaint: ***
I would like to start off by expressing my appreciation for a very articulated and well expressed response from MeinekeThis constructive dialogue would be expected from a reputable business that is in keeping with the highest level of customer serviceHowever, this is a response that is highly overdueThe “facts" outlined by the anonymous writer from Meineke appears to have recognized and explained all issues that would put themselves in the right and discredit all of my claimsBut these so called “facts" do not reflect my experience accuratelyIt would appear to me that the writer did not receive the correct information by the store and was only given information that would justify my experience In the response my vehicle is referred to as a model when it is actually a A statement which precedes a number of inconsistent facts about information and communication shared between myself and the Meineke store, such as the number of catalytic converters on my vehicle and the results of the diagnostic test performed on my vehicleIt is also important to point out that there was numerous attempts to contact the store, by me, to handle this situation below the level of the Revdex.comThe owner of this store chose not to respond to my complaints after *** *** from Meineke customer relations informed me that the store owner had been informed of my situation. Information outlined by the writer of this response claims that my vehicle was a modelBeing that the vehicle involved is a model illustrates to me that there is a problem with the facts used to determine conclusions by the writer about my issueThe writer, having been falsely informed about this basic detail falls in line with other information stated in the responseI assume that this information was entered into the database used to determine if my vehicle had one or two catalytic convertersHowever, the issue was not what the factory specs called for on my vehicle, it is the fact that the employee told me that I HAD two catalytic convertersThe store never explained to me that I was missing a converter or I needed to add a converterThe employee stated to me that “Both” catalytic converters where clogged, as if I had twoThe fact is that I only had one, and if the diagnosis was performed correctly, the “experienced tech" should have known this. The writer also claimed that I was given a “visual and graphical description” as well as "OBDII scanner data”This is falseIn fact, the inability of the store to hand over such information began this whole disputeMiss *** *** knows thisI left her messages about obtaining this informationShe called to inform me that it is not standard procedure to provide such information because methods used do not provide this information for the customer, such as a print outWhen I requested the diagnosis at this store, the employee voluntarily explained to me the technique he was going to perform to test my catalytic converterHe stated a method that used smokeHe explained that the smoke would be channeled through my exhaust system to be observed on the tail end to see if a suitable flow could be determinedThere was never any info verbally shared to me about OBDII read outs or graphical dataI assume that there had to have been some electronic device used to check my Osensors but this info was only translated to me as my Osensors being “stuck closed”For $76, I was only given an estimate for repairs and no visual or written diagnostic information. It is not in the best interest of Meineke to assume that the customer knows little about the technical aspects of their own vehicleThe lack of info relayed to me by Meineke about by diagnosis leaves room for much suspicion about the ethics involved of how suggested repairs are determinedIt is the responsibility of the business to provide truthful information to a customerIt is a shame that this store had multiple chances to do right by me but chose to ignore any avenue toward my satisfactionI hope the writer will reconsider their stance.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, business however is incorrect with statements providedBusiness was aware from the very beginning that we wanted our REFUND, I was even asked if we can get the parts do you want the job done I specifically said NO at this point we just want our money backIt is very confusing on their part stating that the delay in refund was because they were trying to get the parts, when they themselves stated the parts that were received had already gotten shipped backWhy would you tell your customer that parts had be shipped back if you are trying to get them, but again they knew we didnt want themBusiness never attempted to contact me or my husband after complaint was madeHe once again went into location to get an update, which was only when he was finally given a refund and I believe if he wouldn't have stopped by we wouldn't have gotten a refund and excuses on business' part would have continuedThis time it did take a couple of days, which is expected for funds to be deposited in our account, but we did finally get a refundThank you again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, business however is incorrect with statements providedBusiness was aware from the very beginning that we wanted our REFUND, I was even asked if we can get the parts do you want the job done I specifically said NO at this point we just want our money backIt is very confusing on their part stating that the delay in refund was because they were trying to get the parts, when they themselves stated the parts that were received had already gotten shipped backWhy would you tell your customer that parts had be shipped back if you are trying to get them, but again they knew we didnt want themBusiness never attempted to contact me or my husband after complaint was madeHe once again went into location to get an update, which was only when he was finally given a refund and I believe if he wouldn't have stopped by we wouldn't have gotten a refund and excuses on business' part would have continuedThis time it did take a couple of days, which is expected for funds to be deposited in our account, but we did finally get a refundThank you again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr*** brought his vehicle to the repair shop to only install a new A/C compressor which he had purchased. We installed the compressor only to find out it was defective. We then proceeded to remove the defective A/C compressor for Mr*** to return it and receive a
refund. The shop’s manager also attempted to help Mr*** have the repair covered by his vehicle warranty but the coverage was no longer in forceFinally, the shop installed yet another A/C compressor on Mr***’s vehicle so that the drive belt could function and he could drive the vehicleMr*** agreed to pay for the service of installing /removing /re-installing the A/C compressor and furnished his credit card for us to process payment. He has since rejected the charges and refused to pay the bill for services provided. His bill is still outstanding and we have no choice but to seek alternatives in order to receive payment. We request that Mr*** *** of Dilley, TX make prompt payment

Complaint: ***
I am rejecting this response because:I paid for service in cash with no deal or business for them to be pulling money out of my bank account without my consent & I later received didn't like the service the shop manager was giving me so I decided to to cancel the job I received my money back & given a receipt they got their part back now months later they're trying to pull money out of my bank account which my bank account has already disputed for me & ruled it as unauthorized charge but of course they still keep trying to pull money & every time they do so they keep trying to pull more money, they need to stop immediately cause the part has already been turned in just cause they have misplaced it or can't locate it is not my fault nor is it my fault for how unprofessional their shop is & how the shop manager conducts shady business, I as a customer am disgraced by how poorly they conduct business & how they try to rip off people, I suggest they locate that part & stop their harassment cause my business was done once I turned in their part & I received my money back from the service I paid them to do on my car
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Customer is correct on the issues encountered with the proper fit of the brake parts for their vehicle.? The shop tried several times but was unsuccessful in sourcing the needed parts.Refund was delayed because manager tried to obtain the correct parts from multiple sources to repair the
customer's vehicle.? ? The refund was delayed while they kept attempting to find the right parts.In the end, the correct parts could not be obtained AND? poor communication between the shop employee, manager and owner delayed the refund.The customer has been provided a full refund of amount requested/outstanding.? We sincerely apologize for the inconvenience? that finding the correct parts and our communication issues might have caused the customer

Complaint: ***
I am rejecting this response because:I paid for service in cash with no deal or business for them to be pulling money out of my bank account without my consent & I later received didn't like the service the shop manager was giving me so I decided to to cancel the job I received my money back & given a receipt they got their part back now months later they're trying to pull money out of my bank account which my bank account has already disputed for me & ruled it as unauthorized charge but of course they still keep trying to pull money & every time they do so they keep trying to pull more money, they need to stop immediately cause the part has already been turned in just cause they have misplaced it or can't locate it is not my fault nor is it my fault for how unprofessional their shop is & how the shop manager conducts shady business, I as a customer am disgraced by how poorly they conduct business & how they try to rip off people, I suggest they locate that part & stop their harassment cause my business was done once I turned in their part & I received my money back from the service I paid them to do on my car ?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: ? I last spoke with you I want to say almost months ago cause I had a dispute with a merchant & the outcome of it is they said they won't bother me no more & they will stop taking money out of my account without my consent & you told me if you do it again to let you know, well they did it again, complaint number will be in subject & contact number for me is *** ***
Regards,
*** ***

We regret that Mr***’s disagreement with Meinekes’ diagnostic? and quote led to this complaint.? ? We are also quite disappointed that he chose to make invalid claims to the Revdex.com regarding our facility.? Meineke performed the correct diagnostic, our claim that his vehicle
has catalytic converters is correct, our quoted repair was made with correct direct-fit parts and at a competitive price.? It was Mr***’ decision to perform different repairs at another facility and not at our Meineke location.? We should not be held responsible for incorrect information another facility/individual provided him or pay $ for his decision to have repairs done elsewhereMeineke only performed a guided diagnostic with our techs, equipment and automotive databases for $76.05, the facts of this transaction are listed below: Mr***’ Toyota Runner does in fact have two (2) catalytic converters.? We employ experienced techs that use a nationally recognized Automobile information database for configurations and repair procedures to guide and verify our troubleshooting ? ? We do not know the methodologies used by the other repair center beyond a flashlight to “see light” through an old catalytic converter but based on the information provided by Mr*** we are skeptical of their proceduresThus, our statement about the number of catalytic converters is trueSecondly, the diagnostics were performed as requested by Mr*** on the exhaust system of his vehicle.? Mr*** was provided with a visual description as well as a graphical description of the catalytic emission control system of his vehicle and OBDII scanner data corroborating the failures found during the diagnosticCatalytic converters fail in different ways not just complete cloggingShining a light through some catalytic converter (maybe the one from his vehicle?), is not a diagnostic in our opinionThe appropriate repair for such failures was correctly quoted to Mr*** at a competitive price with correct parts.? This price included direct-fit OEM equivalent catalytic converters and Oxygen (O2) sensors.? Cheaper options are available but often cause other performance issues.? Meineke chooses to present repair options that utilize correct components for the maintenance and long term care of our customer’s vehicles.? Sometimes customers choose to use cheap parts or incomplete repairs for personal reasons.? That appears to have been Mr***’ decisionOur customer’s decisions are always respected at Meineke.? Mr*** chose not to repair his vehicle at our facility.? Mr*** decided to repair his vehicle elsewhere.? In both instances it was his decision to spend money at another facility replacing only one catalytic converter (most likely with a “universal fit” converter ??"not a correct direct-fit replacement)Therefore we respectfully disagree with his desired settlement that we pay for an expense he decided to make elsewhereWe also stand by our original diagnostic and believe the $ charge for our services is fair and validWe appreciate the opportunity that the Revdex.com (Revdex.com) provides to small independent business owners to clarify issues and misstatements that sometimes unfairly disparage a business

Complaint: ***
? ? ? I would like to start off by expressing my appreciation for a very articulated and well expressed response from MeinekeThis constructive dialogue would be expected from a reputable business that is in keeping with the highest level of customer serviceHowever, this is a response that is highly overdueThe “facts" outlined by the anonymous writer from Meineke appears to have recognized and explained all issues that would put themselves in the right and discredit all of my claimsBut these so called “facts" do not reflect my experience accuratelyIt would appear to me that the writer did not receive the correct information by the store and was only given information that would justify my experience? ? ? ? In the response my vehicle is referred to as a model when it is actually a A statement which precedes a number of inconsistent facts about information and communication shared between myself and the Meineke store, such as the number of catalytic converters on my vehicle and the results of the diagnostic test performed on my vehicleIt is also important to point out that there was numerous attempts to contact the store, by me, to handle this situation below the level of the Revdex.comThe owner of this store chose not to respond to my complaints after *** *** from Meineke customer relations informed me that the store owner had been informed of my situation.? ? ? ? Information outlined by the writer of this response claims that my vehicle was a modelBeing that? the vehicle involved is a model illustrates to me that there is a problem with the facts used to determine conclusions by the writer about my issueThe writer, having been falsely informed about this basic detail falls in line with other information stated in the responseI assume that this information was entered into the database used to determine if my vehicle had one or two catalytic convertersHowever, the issue was not what the factory specs called for on my vehicle, it is the fact that the employee told me that I HAD two catalytic convertersThe store never explained to me that I was missing a converter or I needed to add a converterThe employee stated to me that “Both” catalytic converters where clogged, as if I had twoThe fact is that I only had one, and if the diagnosis was performed correctly, the “experienced tech" should have known this.? ? ? ? The writer also claimed that I was given a “visual and graphical description” as well as "OBDII scanner data”This is falseIn fact, the inability of the store to hand over such information began this whole disputeMiss *** *** knows thisI left her messages about obtaining this informationShe called to inform me that it is not standard procedure to provide such information because methods used do not provide this information for the customer, such as a print outWhen I requested the diagnosis at this store, the employee voluntarily explained to me the technique he was going to perform to test my catalytic converterHe stated a method that used smokeHe explained that the smoke would be channeled through my exhaust system to be observed on the tail end to see if a suitable flow could be determinedThere was never any info verbally shared to me about OBDII read outs or graphical dataI assume that there had to have been some electronic device used to check my Osensors but this info was only translated to me as my Osensors being “stuck closed”For $76, I was only given an estimate for repairs and no visual or written diagnostic information.? ? ? ? It is not in the best interest of Meineke to assume that the customer knows little about the technical aspects of their own vehicleThe lack of info relayed to me by Meineke about by diagnosis leaves room for much suspicion about the ethics involved of how suggested repairs are determinedIt is the responsibility of the business to provide truthful information to a customerIt is a shame that this store had multiple chances to do right by me but chose to ignore any avenue toward my satisfactionI hope the writer will reconsider their stance.? ? ? ? ? ? ? ?
Regards,
? ? ? ? ?
*** ***