Creative Upholstery

We are very sorry to read the response from Mr***.? The services were provided as requested and to help him address? the vehicle's problem.? We are sorry his part was defective, and the vehicle warranty wasn't applicable because it was in someone else's name and had lapsed.? Our mechanics were paid by? us for every one of those installations and removals of? the faulty part he furnished us.? We are now left with? the loss from his refusal to fully compensate the business for work performed and a complaint on top of it.? Our goal is to provide the services requested by our customers, often we recommend that a job be contracted for both parts and services because in instances like these a defective part will require multiple installations.? When we supply the part, the shop takes the responsibility when a part is incompatible or defective.? ? Our shop? provides services to? hundreds of customers annually and we strive to provide good service for a fair price.? If Mr*** feels it is right to not pay, we will absorb the loss and move past this bad experience.? Hope this will close this issue.? ?

Mr. [redacted] brought his vehicle to the repair shop to only install a new A/C compressor which he had purchased.  We installed the compressor only to find out it was defective.  We then proceeded to remove the defective A/C compressor for Mr. [redacted] to return it and receive a...

refund.  The shop’s manager also attempted to help Mr. [redacted] have the repair covered by his vehicle warranty but the coverage was no longer in force. Finally, the shop installed yet another A/C compressor on Mr. [redacted]’s vehicle so that the drive belt could function and he could drive the vehicle. Mr. [redacted] agreed to pay for the service of installing /removing /re-installing the A/C compressor and furnished his credit card for us to process payment.  He has since rejected the charges and refused to pay the bill for services provided.  His bill is still outstanding and we have no choice but to seek alternatives in order to receive payment.  We request that Mr. [redacted] of Dilley, TX make prompt payment.

Complaint: [redacted]
I am rejecting this response because:  I last spoke with you I want to say almost 2 months ago cause I had a dispute with a merchant & the outcome of it is they said they won't bother me no more & they will stop taking money out of my account without my consent & you told me if you do it again to let you know, well they did it again, complaint number will be in subject & contact number for me is [redacted]
Regards,
[redacted]

We are very sorry to read the response from Mr. [redacted].  The services were provided as requested and to help him address the vehicle's problem.  We are sorry his part was defective, and the vehicle warranty wasn't applicable because it was in someone else's name and had lapsed.  Our mechanics were paid by us for every one of those installations and removals of the faulty part he furnished us.  We are now left with the loss from his refusal to fully compensate the business for work performed and a complaint on top of it.  Our goal is to provide the services requested by our customers, often we recommend that a job be contracted for both parts and services because in instances like these a defective part will require multiple installations.  When we supply the part, the shop takes the responsibility when a part is incompatible or defective.  Our shop provides services to hundreds of customers annually and we strive to provide good service for a fair price.  If Mr. [redacted] feels it is right to not pay, we will absorb the loss and move past this bad experience.  Hope this will close this issue.

Customer is correct on the issues encountered with the proper fit of the brake parts for their vehicle.  The shop tried several times but was unsuccessful in sourcing the needed parts.Refund was delayed because manager tried to obtain the correct parts from multiple sources to repair the...

customer's vehicle.   The refund was delayed while they kept attempting to find the right parts.In the end, the correct parts could not be obtained AND poor communication between the shop employee, manager and owner delayed the refund.The customer has been provided a full refund of amount requested/outstanding.  We sincerely apologize for the inconvenience that finding the correct parts and our communication issues might have caused the customer.