Creme Del Mar

At Creme Del Mar, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 8/29/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 9/13/as explained in the terms and conditions which they agreed toThe customer was billed for their next day supply on 10/13/There was a package postmarked for return dated 10/23/that we received on 11/5/The account was placed on hold at that time so no further billing occurred, however the customer did not contact us to cancel or inquire about a refund on the returned orderThe customer contacted their banking institution instead and stated they did not agree to the charges and placed both charges of $in disputeThe customer contacted Creme Del Mar on 2/10/with a request for cancellation via a letter by mail, however the account had already been cancelled back in NovemberWe have refunded the amount of $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, [redacted] or [redacted] Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Creme Del Mar is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Creme Del MarWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at [redacted] during business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted] Please read our terms and conditions for more details

At Creme Del Mar, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.cremedelmar.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.cremedelmar.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 9/20/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentThe consumer contacted Creme Del Mar on 9/29/via email with a request for an extension of time as they had yet to receive their productThe requested was approved and an extension of two weeks was grantedThe consumer contacted Creme Del Mar on 10/16/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.cremedelmar.com or www.cremedelmar.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if Creme Del Mar is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Creme Del MarWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-204-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-204-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Creme Del Mar, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 1/13/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/05/and every days thereafter with the last charge being applied on 4/05/16, as explained in the terms and conditions which they agreed toThe consumer contacted Creme Del Mar on 4/28/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, [redacted] or [redacted] Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Creme Del Mar is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Creme Del MarWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at [redacted] during business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted] Please read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] PS I would like to add to this: It is confusing to advertise day free trial and give only days to acceptThe days to accept is not necessarily days of trialIf the customer slips by one day they are charged for something they are not taking - a large amount of moneyIn all probability, advertising rules or laws should be changedThis would protect both customer and seller - as seller would not have to deal with customers who can't pay Sale price if accept should be clear, not hidden in tiny printThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] The $ in dispute was deposited back to the account Friday, March 6,Thank you kindly for assisting me with this problem

At Creme Del Mar, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.cremedelmar.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.cremedelmar.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 9/20/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentThe consumer contacted Creme Del Mar on 9/29/via email with a request for an extension of time as they had yet to receive their productThe requested was approved and an extension of two weeks was grantedThe consumer contacted Creme Del Mar on 10/16/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.cremedelmar.com or www.cremedelmar.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if Creme Del Mar is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Creme Del MarWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-204-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-204-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

This customer filed a previous Revdex.com complaint regarding Creme Del MarAt that time, we informed the customer that they were refunded on 2/1/The customer has been refunded in full for both products orderedThere is nothing further we can do at this timeRefunds typically take 3-business days, but can take up to days depending on their banking institution

At Creme Del Mar, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.cremedelmar.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.cremedelmar.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 2/7/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/22/as explained in the terms and conditions which they agreed toThe consumer contacted Creme Del Mar on 2/26/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of this complaint, the we have refunded the amount of $Once a refund is processed, it takes 3-business days for it to be credited back to the customer’s account We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.cremedelmar.com or www.cremedelmar.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if Creme Del Mar is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Creme Del MarWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-204-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-204-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

I returned your product a couple of weeks agoI did not open it and I did not want it after I read about your companyPlease refund $that was taken out of my account I should have known when I read the reviews that your company is not honest and are tricking people into getting a sample of your product and then charging them full priceThis company is not reliable and they will charge you full price for the product if you do not cancel within daysThe company said that you would get a free trail sample and all you had to pay was $That's all I wanted

We were not able to bring up an account using the information you providedBy the information the consumer provided, they need to get in contact with Garcinia Direct regarding their chargesWe are a facial cream company, and do not charge $Please have them locate the correct information and contact them directly regarding this

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is the same computer generated response I keep getting, tooThey are NOT reading my messagesI NEVER received their productThey charged me for the first monthI cancelled my subscription, then they never sent me anythingI want my money backThey charged me $for nothing!Regards, [redacted]

At Creme Del Mar, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product

We received this complaint regarding the consumer [redacted] ***Ms [redacted] placed an order on 09/22/for the $shipping and handling of a 30-day product supply on a 14-day trial basisThe consumer contacted the company originally on 09/24/wishing to cancelShe was notified by e-mail of her options to either keep the product, or return the remainderShe called into the customer service department, and spoke to a representative to confirm the returnThe account was cancelled as of 09/24/due to the original contact, and there will be no charge of $applied to the consumer's accountWe apologize if there was any misinformation or confusion -- Best Regards,Creme Del Mar Supportwww.cremedelmar.com WPoint Loma Blvd# San Diego, CA Customer Service: 1-855-204-5101Monday - Friday , 7am - 4pm Saturday - Sunday , 8am - 12pm Pacific Standard Time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not totally accept the response made by the business to resolve this complaintThe ad I saw on Facebook said I'd receive a free 14-day supply, not a 30-day supply. The brochure said that I had days to cancelI didThey have responded to me that they have cancelled the order and I accept that I think I've been emaiing two different people at the support emailOne is the supervisor, the other is a relentless figherAt any rate, it's resolved as far as I'm concerned, but their email lieswith this resolution.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would advise their terms would be in big print and made clear just as any offer of Free merchandise.
Thank you so much for your help
Regards,
*** ***

The Facebook-displayed ad, subscribing to receive products, *** and *** *** ***, did not tell the subscribers that they had to deal with separate companies, that the cost was $87/month for EACH product, not the products described, that cancelling with the named company, ***, did not also cancel subscription to *** *** ***
When contacted, *** *** *** was hostile, quoted obligations incurred in online literature NOT displayed to the customer during signupRepresentative also threateningly described the extra charges I would incur if I took an action through my credit card (inaccurate)

It is great that both parties can come to an agreed resolution

At Creme Del Mar every customer is given the right to try their first day supply without charge for the first daysAfter
the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationThe days are from the original order date as we explain in the terms and conditions the customer agrees to when originally placing the orderIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafter.
The customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on cremedelmar.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on cremedelmar.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productAt this time, the consumer has been refunded in full, $87.63, for returning the merchandiseThe refund will take 3-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I understand their response, but again they referred back to their terms and conditions and they didn't truly address my concernsI read through the terms and conditions before I filed the complaintThe problem with the terms and conditions is that they don't state anything about the automatic monthly shipping until several paragraphs into the terms and conditionsSo them referring me back to the terms and conditions isn't helpfulThey aren't addressing the fact that how they are doing business is being deceitfulThey know as a business there are very few people who are going to read that far into the terms and conditions to see they they will be sent auto shipmentsWhen I found out what was going on I canceled my orderThe lady I spoke with told me no refundsThe next day I attempted to call to ask about a refund again, and I sat on the phone twice waiting to talk with someone and was disconnected both timesIn addition I was charged more than the $they are saying, it was only about $more, but I'm not sure why the difference in the cost, unless they aren't including taxIn general I just don't feel like they are using honest business ethicsIf they truly have meant no deceit, then I hope they will take measures to change thingsIt would have been a lot less of a hassle for them if they would have just been more up front in the first placeI am not the only person who has had complaints about how they are doing business, so they really need to take a good look at what they're doing and make some changes if they want to continue to stay in businessI would be happy if they even just refunded my money for one cream, or at the very least, offered an apologyI'm positive if they were a consumer in my position, they wouldn't be very happy with the service they have received

At Creme Del Mar, every customer is given the option to try their
first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 8/29/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 9/13/as explained in the terms and conditions which they agreed toThe customer was billed for their next day supply on 10/13/There was a package postmarked for return dated 10/23/that we received on 11/5/The account was placed on hold at that time so no further billing occurred, however the customer did not contact us to cancel or inquire about a refund on the returned orderThe customer contacted their banking institution instead and stated they did not agree to the charges and placed both charges of $in disputeThe customer contacted Creme Del Mar on 2/10/with a request for cancellation via a letter by mail, however the account had already been cancelled back in November.
We have refunded the amount of $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the original order date to decide if Creme Del Mar is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Creme Del MarWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details