Creme Del Mar

At Creme Del Mar, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of...

cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.10/13/15: Customer placed initial order, starting the trial period, charged $4.9510/28/15: We attempted to bill the customer when the trial ended, but the charge declined10/31/15: We attempted to bill the customer again, but the charge declined11/3/15: We successfully billed the customer for the price of the product, as described in the terms and conditions they agreed to, for the amount of $87.6312/3/15: The customer was billed for their second 30 day supply, for the amount of $87.631/2/16: The customer was billed for their third 30 day supply, for the amount of $87.63On 1/6/16 the customer was refunded for all charges associated with the account. Refunds take 3-7 business days to process. If the customer has questions about the refund, they will need to contact their banking institution. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted]or [redacted].  Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Creme Del Mar is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Creme Del Mar. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

At Creme Del Mar, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of...

cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 8/29/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 9/13/15 as explained in the terms and conditions which they agreed to. The customer was billed for their next 30 day supply on 10/13/15. There was a package postmarked for return dated 10/23/15 that we received on 11/5/15. The account was placed on hold at that time so no further billing occurred, however the customer did not contact us to cancel or inquire about a refund on the returned order. The customer contacted their banking institution instead and stated they did not agree to the charges and placed both charges of $87.63 in dispute. The customer contacted Creme Del Mar on 2/10/16 with a request for cancellation via a letter by mail, however the account had already been cancelled back in November. We have refunded the amount of $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted].  Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Creme Del Mar is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Creme Del Mar. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

At Creme Del Mar, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of...

cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 1/13/16. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 2/05/16 and every 30 days thereafter with the last charge being applied on 4/05/16, as explained in the terms and conditions which they agreed to. The consumer contacted Creme Del Mar on 4/28/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted].  Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Creme Del Mar is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Creme Del Mar. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I understand their response, but again they referred back to their terms and conditions and they didn't truly address my concerns. I read through the terms and conditions  before I filed the complaint. The problem with the terms and conditions is that they don't state anything about the  automatic monthly shipping until several paragraphs into the terms and conditions. So them referring me back to the terms and conditions isn't helpful. They aren't addressing the fact that how they are doing business is being deceitful. They know as a business there are very few people who are going to read that far into the terms and conditions to see they they will be sent auto shipments. When I found out what was going on I canceled my order. The lady I spoke with told me no refunds. The next day I attempted to call to ask about a refund again, and I sat on the phone twice waiting to talk with someone and was disconnected both times. In addition I was charged more than the $87 they are saying, it was only about $1 more, but I'm not sure why the difference in the cost, unless they aren't including tax. In general I just don't feel like they are using honest business ethics. If they truly have meant no deceit, then I hope they will take measures to change things. It would have been a lot less of a hassle for them if they would have just been more up front in the first place. I am not the only person who has had complaints about how they are doing business, so they really need to take a good look at what they're doing and make some changes if they want to continue to stay in business. I would be happy if they even just refunded my money for one cream, or at the very least, offered an apology. I'm positive if they were a consumer in my position, they wouldn't be very happy with the service they have received.

At Creme Del Mar every customer is given the right to try their first 30 day supply without charge for the first 14 days. After...

the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. The 14 days are from the original order date as we explain in the terms and conditions the customer agrees to when originally placing the order. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 10/24/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 11/8/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 12/5/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the e-mail we received, the customer service support issued a 50% partial refund in the amount of $43.82 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back.
We have refunded the remainder of the amount, $43.81 due to this complaint, a total credit of $87.63, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/m...⇄ below is a brief explanation of our terms and conditions.

At Creme Del Mar, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation...

and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.cremedelmar.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.cremedelmar.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 9/20/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. The consumer contacted Creme Del Mar on 9/29/15 via email with a request for an extension of time as they had yet to receive their product. The requested was approved and an extension of two weeks was granted. The consumer contacted Creme Del Mar on 10/16/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.cremedelmar.com or www.cremedelmar.com/main/index.php.  Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Creme Del Mar is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Creme Del Mar. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-204-5101 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-204-5101 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

We were not able to bring up an account using the information you provided. By the information the consumer provided, they need to get in contact with Garcinia Direct regarding their charges. We are a...

facial cream company, and do not charge $178. Please have them locate the correct information and contact them directly regarding this.

At Creme Del Mar, every customer is given the option to try their...

first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.cremedelmar.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.cremedelmar.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 2/7/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 2/22/15 as explained in the terms and conditions which they agreed to. The consumer contacted Creme Del Mar on 2/26/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of this complaint, the we have refunded the amount of $87.63. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. 
We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.cremedelmar.com or www.cremedelmar.com/main/index.php.  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Creme Del Mar is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Creme Del Mar. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-204-5101 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-204-5101 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

At Creme Del Mar, every customer is given the option to try their...

first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
10/13/15: Customer placed initial order, starting the trial period, charged $4.9510/28/15: We attempted to bill the customer when the trial ended, but the charge declined10/31/15: We attempted to bill the customer again, but the charge declined11/3/15: We successfully billed the customer for the price of the product, as described in the terms and conditions they agreed to, for the amount of $87.6312/3/15: The customer was billed for their second 30 day supply, for the amount of $87.631/2/16: The customer was billed for their third 30 day supply, for the amount of $87.63On 1/6/16 the customer was refunded for all charges associated with the account. Refunds take 3-7 business days to process. If the customer has questions about the refund, they will need to contact their banking institution. 
We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted]or [redacted].  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 14 days from the original order date to decide if Creme Del Mar is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Creme Del Mar. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
PS I would like to add to this:
1. It is confusing to advertise 30 day free trial and give only 14 days to accept.
2. The 14 days to accept is not necessarily 14 days of trial.
3. If the customer slips by one day they are charged for something they are not taking - a large amount of money.
In all probability, advertising rules or laws should be changed. This would protect both customer and seller - as seller would not have to deal with customers who can't pay. 
4. Sale price if accept should be clear, not hidden in tiny print.
Thank you,
[redacted]

At Creme Del Mar every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their...

product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. The 14 days are from the original order date as we explain in the terms and conditions the customer agrees to when originally placing the order. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on cremedelmar.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on cremedelmar.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 12/19/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 1/3/15 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 1/12/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of this complaint, we have refunded the charge of $87.63 back to the consumer. The refund will take three to seven business days to credit back.

I returned your product a couple of weeks ago. I did not open it and I did not want it after I read about your company. Please refund $87.63 that was taken out of my account. I should have known when I read the reviews that your company is not honest and are tricking people into getting a sample of your product and then charging them full price. This company is not reliable and they will charge you full price for the product if you do not cancel within 14 days. The company said that you would get a free trail sample and all you had to pay was $4.95. That's all I wanted.

At Creme Del Mar, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is the same computer generated response I keep getting, too. They are NOT reading my messages. I NEVER received their product. They charged me for the first month. I cancelled my subscription, then they never sent me anything. I want my money back. They charged me $87.93 for nothing!Regards,[redacted]

This customer filed a previous Revdex.com complaint regarding Creme Del Mar. At that time, we informed the customer that they were refunded on 2/1/16. The customer has been refunded in full for both products ordered. There is nothing further we can do at this time. Refunds typically take 3-7 business days,...

but can take up to 30 days depending on their banking institution.

At Creme Del Mar, every customer is given the option to try their...

first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.cremedelmar.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.cremedelmar.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 02/09/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 02/24/15 as explained in the terms and conditions which they agreed to. The consumer contacted Creme Del Mar on 03/04/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent issued a courtesy credit of $43.82 that same day. The consumer accepted this partial credit on a recorded phone call. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. 
We have refunded the remainder of the amount $43.81, a total credit of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.cremedelmar.com or www.cremedelmar.com/main/index.php.  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Creme Del Mar is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Creme Del Mar. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-204-5101 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-204-5101 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The $ in dispute was deposited back to the account Friday, March 6,2015. Thank you kindly for assisting me with this problem.

At Creme Del Mar, every customer is given the option to try their...

first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.cremedelmar.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.cremedelmar.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 9/20/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. The consumer contacted Creme Del Mar on 9/29/15 via email with a request for an extension of time as they had yet to receive their product. The requested was approved and an extension of two weeks was granted. The consumer contacted Creme Del Mar on 10/16/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. 
We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.cremedelmar.com or www.cremedelmar.com/main/index.php.  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Creme Del Mar is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Creme Del Mar. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-204-5101 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-204-5101 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

At Creme Del Mar, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order....

During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 1/13/16. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 2/05/16 and every 30 days thereafter with the last charge being applied on 4/05/16, as explained in the terms and conditions which they agreed to. The consumer contacted Creme Del Mar on 4/28/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. 
We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted].  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 14 days from the original order date to decide if Creme Del Mar is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Creme Del Mar. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

We received this complaint regarding the consumer [redacted]. Ms. [redacted] placed an order on 09/22/14 for the $4.95 shipping and handling of a 30-day product supply on a 14-day trial basis. The consumer contacted the company...

originally on 09/24/14 wishing to cancel. She was notified by e-mail of her options to either keep the product, or return the remainder. She called into the customer service department, and spoke to a representative to confirm the return. The account was cancelled as of 09/24/14 due to the original contact, and there will be no charge of $87.63 applied to the consumer's account. We apologize if there was any misinformation or confusion. 
 
-- Best Regards,Creme Del Mar Supportwww.cremedelmar.com
3960 W. Point Loma Blvd. #346
San Diego, CA 92110
Customer Service: 1-855-204-5101Monday - Friday , 7am - 4pm
Saturday - Sunday , 8am - 12pm
Pacific Standard Time