Crest Cadillac & Acura Inc

We cannot understand the consumer’s response.As to the brakes, we are happy to inspect the vehicle to see what can be done to clean and adjust the caliper that is allegedly sticking

Revdex.com,Please see our response to the complaint below, written by Service manager Jeff ***. I would add that it is not in the financial interest of the dealership to disregard legitimate warranty work. Diagnosing and repairing legitimate warranty work is a profitable component of our
business, for which we are paid by Acura Corporate.“Mr***’ visits concerned possible excessive oil consumption relating to a warranty extension mailed by AcuraWarranty extension #13-allows the dealership to repair excessive oil consumption for years from the original ‘in service date’, or 125,miles, whichever comes first, if the vehicle is consuming more than 1qt of oil over miles of drivingHis in service date is 07/10/10.• 10/18/miles we changed his oil and began a consumption testTypically, we perform an engine oil change and check for leaksNo leaks were noted at that time.• 10/20/Mr*** returned stating the engine oil was overfullWe confirmed the engine oil was approx1pt overfullThe technician drained the oil and refilled to proper levelThe level was verified with the customer before he left.• 11/15/Mr*** returned for the scheduled mile oil consumption checkThe oil level was inspected and found to be within the operating range and no oil was needed or added at that timeThe oil level was checked multiple times with customerIt was verified by the service manager and technician with the customerMr*** did not concur with our findings.Each of these occasions, Mr*** had been loud and disruptive, challenging the advisors and the technicians capabilitiesHe was vulgar to the point of upsetting another customerI asked him to find another opinion at another Acura dealer after the last service.”Thank you for the opportunity to address this concern.Jim ***VP/GM*** ***
*** Crest Acura-Cadillac*** * *** **
*** ** ***

In response to Mr*** complaint, Crest Cadillac would like to provide our factual version of events as they differ slightly from Mr***On 1/17/17, Mr*** brought his Cadillac CTS, purchased from *** *** *** in *** *** ***He had multiple complaints he asked us to
address including a check engine light and when cold, his driver’s door did not openDiagnostics indicated that multiple issues contributed to his check engine light, including replacement of fuse block and the powertrain control moduleBoth of which were covered under parameters of his certified pre-owned coverage but parts were not available locally and had to be ordered, customer was advised of this and agreed to leave vehicleHis door issue was diagnosed as a failed door latch, we followed protocol and cross-referenced with **’s coverage code tables and the latch was not listed as a covered componentWe contacted Mr*** and informed him that unfortunately his door latch was not a covered component and per his signed authorization he is responsible for a diagnostic fee of hrat our posted labor rate of $plus tax should he choose not to have work performedThe customer was very upset that it was not covered and was very vocal about how Crest Cadillac was somehow responsible for thisWe informed him that we are simply abiding by ** protocol and our dealership cannot be expected to take a loss on a claim on a vehicle that we will not be reimbursed forIn attempt to appease Mr***, I contacted the ** Dealer Business Center to verify in fact that this component is not covered under the parameters of his contract (DBC ref# ***) and they verified that it is not coveredWe again informed Mr*** of our efforts on his behalf, including putting him in contact with our F&I manager Dave Thompson, to see if there was anything else that could be done, and he stated that would contact ** and we provided him with the appropriate customer assistance numberAt that time we asked Mr*** if he would like us to replace the latch and he declined while he worked with **He left the car here on his own fruition as this took place, vehicle was not “held for ransom” as he inaccurately statesAfter ** personally informed him that claim was in fact not covered, Mr*** had incurred a bill for our diagnosis and had a legal obligation to pay before we could releaseMr*** paid his bill and picked up vehicleOn 2/2, Mr*** contacted us and stated that he contacted his selling dealer and they stated that his latch is now listed as a covered componentWe immediately looked up the labor operation and it was now in fact listed as a covered componentWe were very confused by this and again immediately contacted ** DBC/Techline and were informed that a system update had been run on 2/1/and this component was likely added as a covered itemWe then contacted ** Customer Assistance, *** ***, case# *** and demanded that they inform Mr*** that this was not resultant from any failure on Crest Cadillacs part, which they did via conference call with Mr*** and service manager, simply explaining the facts of the matter and how Crest was absolutely correct in their handling of the situation, at which time we requested ** provide some type of reimbursement for his charges to which they agreed and subsequently e-mailed (see attached)We immediately offered Mr*** an appointment for the following morning to have his latch replaced and he dropped his car off that Friday afternoon and his vehicle was completed the following dayUpon receipt of the e-mail, we submitted to ** for the allowable maximum value of the voucher towards Mr*** diagnosis, $100.00, we contacted Mr*** who was upset by this as he paid more than $It was explained to him, that as we have stated to him repeatedly, we are bound by **’s policy and procedure guidelines and ** will only offer $reimbursementCrest Cadillac, at a loss to them, then generously offered to take the difference remaining and have it deducted from the cost of Mr*** next oil change or service that he has performed here and Mr*** was amenable to thatCrest Cadillac has done everything possible to assist Mr*** in this unfortunate circumstance from start to finish and in turn has been condemned and even slandered by Mr*** as he stated on his ** Service Satisfaction Survey, “Don’t lie to people about their certified warranty and make them pay for obviously covered repairs.” Mr*** vehicle was available for him to pick up at any time of his choosing once his original bill was addressed, and he chose not toThis was an unfortunate confluence of events resultant from an update issue with *** ***, not Crest Cadillac, as we simply were following the policies and protocols by which we are boundAt this time, Mr*** has yet to pick up the check from Crest Cadillac for his $** reimbursement as he stated he would doThank you

August 18, 2015Revdex.comBryant Woods SouthAmherst, New York 14228To Whom It May ConcernI am writing in response to the letter you sent me on August 13, which I was in receipt of on Monday, August 18, 2015.I have throughly read the message from the Business: Crest Cadillac Acura of Syracuse, New York.Let me start by saying I purchased my vehicle on August 21, and I was experiencing trouble with my vehicle on August 22,so I brought it back to Crest Cadillac on August 23, 2014 because they found that the rear backing plate was rubbing on the rotor so they did a readjustment and the noise was goneOn September 26, the oil light came on and on September 27,2014 was informed by a mechanic at Crest that the quantity of oil that Iwas told to maintain was incorrect and additional quarts of oil needed to be addedI then had the vehicle in for an oil change on January 20, where they stated "shop charge represents cost to dealership for waste disposal *EPA LICENSE ***"record keeping-brake cleaners, penetrating fluids, nuts, bolts, connectors service was performed.I have talked to several representatives at Crest Cadillac from April to present pertaining to the situation of my vehicle starting to have serious problemsI had to have my vehicle towed on April 24, Always being transferred to one representative after another until finally being told I was talking to the wrong section of the dealership, so I am not surprised that their records are incomplete as far as my calls to the dealership regarding my problemsThe dealership apparently has two separate sections, one that deals with Acura and the other that deals with Cadillac at one location. I then proceeded to try and find out how the vehicle was obtained by Crest Cadillac and I believe they had taken the car in as a trade from a gentleman who purchased this vehicle from Driver's VillageAfter several attempts to contact the previous owner I then resolved myself to the fact that he was aware the vehicle had problems and did not want to get involved. The information I received from Driver's Village pertaining to the maintenance they had performed on the vehicle from the day it was purchased to the day it was traded was clear the vehicle had been experiencing problemsIt was also taken for a test drive by a woman in June of 2014, previous to my test driving the vehicle, who refused to purchase the vehicle after a pre purchase inspection was performed and she obviously was aware the vehicle had problems because she declined the purchase.It is hard for me to believe that Crest Cadillac was unaware of this information as I obtained all of this information very easily from Joe C*** at Driver's Village within days of my request.Due to the lack of faith in Crest Cadillac, I took my vehicle to *** *** ** *** *** ***They tried to find the cause of the problems I was experiencing and they finally told me they could not guarantee they could pin point the location of the problemsI then contacted Audi of America, Incand they recommended I have a complete diagnostics done with a certified Audi dealer and make them aware of the findingsI again had to have my vehicle towed, this time to *** in Ithaca, New YorkAfter running a complete diagnostics Adam at *** informed me that the problems the vehicle was having could not have occurred in the short time I owned the vehicleThe vehicle was then towed back to my residence and has not started since that dayI have attached acopy of the email Adam sent to me after he and his colleagues inspected my vehicleAs I stated, I contacted several people at Crest Cadillac but they never offered me a solution to my problemThey never even offered me a rental car as I have been without a vehicle since April They provided to you that they were not made aware of my difficulties until June of but that is just not true.I just do not understand why they are making this situation so difficult for me and that is why I have contacted you and the State of New York Office of the Attorney General to see if this situation can be resolvedI have also, at the request of the State of New York Attorney General's office, sent all this information to Audi of America, Incin Auburn Hill, MI.I am hoping we could resolve this matter as soon as possible.Thanking you in advance for your attention in this matter.Sincerely,*** ***RE: AUDI Q7CASE: ***OWNER: *** ***VIN: ***cc: State of New York Office of the Attorney GeneralAudi of America, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find it extremely amusing that they had no idea of any issues with the jeep before I took itIt was just a coincidence that mile down the road after leaving the lot that the lights kicked on, and yet when I DID CALL I was still out of luck, all my faultWell I say shame on you crest CadillacYou got your money and could care less what happens once I left the lot !!!!
Regards,
*** ***

The consumer indicates she began experiencing problems on Day of ownership. This particular issue was a minor brake issue that Crest resolved right away (at no charge) and has nothing to do with the current engine concerns. The consumer indicates the oil was down quarts in the Fall of 2014, a few months after deliveryWhile we realize that quarts were filled by Crest before delivery of the vehicle, rather than quarts, this will not cause major engine damage. The second quart the car may have been down during the Fall of could have been from engine oil consumption, which can be as much as quart per 1,miles driven. Upon receiving the call that the oil level was down (Fall 2014), we immediately offered a free oil change to the consumer. However, she never brought it in to Crest for this service until January 2015, when we honored our offer and changed the oil with quarts, as specified. At this time, in January (months after delivery of the vehicle), we should reiterate that no problems were noted by the consumer, nor the Crest technicianThe car was performing normally, as best that we can determine looking back from today. The consumer references some assumptions she is making about the car’s historyFirst, she claims that because she cannot reach the former owner, she assumes “he was aware the vehicle had problems and did not want to get involved”. This assumption is a stretch and we do not make the same assumption. In fact, we reached out to the previous owner by phone (in Summer 2015) and specifically inquired about any pre-existing problems. None were mentioned. The consumer mentions that the car was test-driven by another consumer (and not purchased) prior to her deliveryThis happens regularly in the car business. Most dealerships only close and deliver a fraction of the cars that are test-drivenTo surmise that another consumer’s failure to purchase a car proves the car was faulty does not hold water. The fact remains that the vehicle was over heated on April 23rd 2015, leading to the replacement of the Water pump, thermostat and expansion tank capThis would indicate a severe overheating and without question would cause the damage stated by ***The vehicle should have gone to an Audi dealer at the point of the overheating, for them to provide a clear and accurate assessment of the engine problem and the potential cause. The opinion of *** (in June) that the engine problem was pre-existing (long-term) is hypothesis and possibly due to their not being made aware of the problems experienced in April. In fact, we have since spoken to the Service Advisor, Zach at *** Audi, who stated that their dealership was not made aware of the April over-heating incident and agreed that this event could have been the cause of the current engine problems. Lastly, the consumer indicates that we never tried to help her. This is not true. When we were made aware of the brake adjustment needed in August 2014, we responded right away with the appropriate repair, and at no charge. When we were told the oil level was low, a few months later, we offered to replace the oil and filter at no charge. The car had no engine problems for months. We were not contacted to try and assist with the engine problems until June of 2015, when it was too late. As to not providing a rental car, we do not rent cars. We do offer free loaners, but these are reserved for customers whose vehicles are in-house for short-term to medium-term repair or maintenance. This was not the case here. It is unfortunate that the consumer declined offered protection from these engine issues with an available service contract, as previously stated Simply put, months after delivery is far too long outside of the warranty protection period. Respectfully,Crest Cadillac Acura

As previously stated, any online listings of our inventory are pulled from the same (one) file and when the input error was made, I am certain that any and all websites featuring our inventory erroneously featured the incorrect price. (Probably more than the sites mentioned)… When it was brought to our attention, we immediately corrected the error (It was one error). That correction is also fed automatically as updates get loaded to places like *** *** and our own web site, etc. We will not be selling a brand new $50,vehicle for $20,000. No one was hurt by the error and there is no responsibility to take, as suggested. We do regret the error and apologize to any online consumer who got the wrong idea. Lastly, we do not view inventory listings as advertising per se, such as a TV, radio or newspaper ad, or even an online banner ad An ad such as these are reviewed and edited for exact specific pricing. This was not the case here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***There are numerous issues with the response by Mr.***At no point was I vulgar or used inappropriate languageAt no point does Mr*** address the issue and potential damage caused by overfilling an engine with oilMr*** would make it seem that I was able to easily bring my vehicle back and they quickly admitted fault and concluded they even overfilled itMr*** also makes it appear I challenged their capabilities when actually the exact opposite happenedaddressing the 10/visit, Mr*** refused to look at my pictures I took showing the oil level I discoveredHe also checked the oil as soon as he shut the car off and tried telling me the oil was not overfilledI was adamant that he wait min, like I did myself, and as service manuals instructduring this period while I tried telling him it was overfilled he was the one challenging my capabilities to check engine oil levelsAt no point was I vulgar, I guess the most vulgar action I took was continuing to talk while he was interrupting me trying to explain myselfAlso, I suppose I refused to take his word that the car wasn't over filled with oilIf thats vulgar and disruptive then I don't know what to say, because if I didn't do that I would of left the dealer with a car overfilled with oilIt was a very painstaking process to get Mr*** to finally admit the car was overfilledAlso I Have photographic proof the car was overfilled by more than a pint(1/quart so were using the same units of measurement) Mr***s way to determine it was overfilled by 1/quart (1pint) was not by measuring what they drained from the vehicleThat was based off him allowing 2-min of the motor not running and checking the dipstick and guessing, which 2-min isn't enough time for the oil to drain for a accurate readingI asked afterward how much oil was drained, and was told by mr*** they didnt know they didnt measure how much was taken outThe only accurate part of Mr***s response about the 10/visit was that I Did in fact verify before I left.Moving onto the 11/visitThe mile oil check was never scheduled, in fact I was told no appointment was necessary, but that fact is very minorBefore visiting I check my oil and noticed it was just below the low oil mark on the dipstickAlso around corners and upon coming to a stop, my low oil light would momentarily flash so I knew the oil was low before going in which meant the car was in fact burning approx quart of oil per milesI also have multiple photos and a video of the low oil mark on the dipstick with it showing a level on the ground with me wiping the dipstick clean and pulling it outAlso, MR*** stated it was verified by a technician and himself, which is only percent accurateMr*** is the oil person from crest to check the level, no technician looked at itThe only accurate part of MR*** 11/account was that I did not concur with his findingsOnce again was never vulgar or raised my voiceI simply stated are you serious and are you kiddingI was also never given my copy of work orderits been two weeks still haven't gotten one in the mail which violates auto repair shop rules according to the dmv.I would also like to dispute that I upset another customer, because there was only ever one customer in the service dept while I was there and she was already upset with crest Acura service before I arrivedI believe she was upset because the woman who works at the service counter said her part was in and her car would be done that day, the customer came to pick her car up and it wasn't done and according to the crest employee it was because she thought the part was for her car, but it was for someone elseThat customer was already upsetI believe she had a RDX or MDXSo to attempt to blame me for that upset customer is preposterous. Mr*** also stated that it is not in the financial interest of the dealership to disregard legitimate warranty work because it's profitable due to being paid by AcuraI wonder if crest Acura is concerned Acura would deny warranty work due to Crest Acura overfilling the engine with oil, which according to my research can cause many issues, not limited to excess oil consumption due to blown piston rings, which happens to be the cause behind this warranty extension. In my opinion mr *** is trying to sweep under the rug the damage caused by overfilling the car with oil and is refusing to admit his shady tactics in now properly checking the oil on the 10/visitHe never acknowledged in his response that he tried telling me the oil level was fine on that visit, which shows the lack of transparency by him and crest acuras official responseThe before mentioned response lacks many details and facts and quickly tries to dismiss the issues and place blame on me for being "vulgar." They included no details or facts to support their accusations which in my opinion would lead to the conclusion they're not true, and just a tactic of deflecting and placing blame on the victim

[redacted] We received this customer’s complaint.  I am surprised that this gentleman would take the time to make a complaint on something so obviously a clerical error. Our price was listed erroneously as $20,510 instead of the $50,210 MSRP.  This is an internal error; the vehicle...

was stocked into our dealership management system carelessly with the 5 and 2 switched.  All internet pricing is derived (pulled) from our DMS information, so the input error here caused all pricing shown online to be temporarily incorrect. Acura does not allow its dealers to advertise any pricing other then MSRP pricing, so it was not intended to draw attention or as “bait-and-switch”..  Furthermore, this error was immediately corrected by our staff. Thank you.Jim B[redacted], VP/GMCrest Acura

Originally, we felt as if a store credit was more than fair and offers value to any consumer looking to continue a business relationship.However, we will refund the $23 charge to the credit card, but need the consumer to call Jeff D[redacted] (Manager) or Jeff J[redacted] (Consultant) to process. ...

###-###-####.  We do not have the credit card # available in order to apply the credit at this time.

The reason for the floor and interior hatch-well saturation was plugged sunroof drain hoses. Asa result of the plugged drains, water pooled up in the rear hatch and back-fed thru her car.Crest Service Advisor Liz contacted the customer's extended service contract company (Allstate)and they...

(unfortunately) informed us that this is not a covered repair.We were able to replace her rear hatch module under a GM parts warranty (at no cost to thecustomer). And the USB repair was covered under the Allstate contract. However, since theservice contract does not cover the drain repair, the consumer was responsible for theremaining costs. [Furthermore, the extended service contract prohibits the dealership's abilityto extend any "goodwill" towards this repair].As GM stated to Ms. Dupigny, there is no open recall incorporating this concern for this vehicle.Dirt, sediment, leaves, seeds, etc. contribute to drain hoses clogging at various times. Crestadvises our customers to take needed time periodically to spray the roof channels on thesevehicles to prevent buildup that may affect proper drainage. It is a maintenance item.At Crest, we are always reimbursed for any legitimate warranty repair, so we are always lookingfor ways to help get problems resolved under warranty. It is not in our interest to tell aconsumer they do not have warranty coverage, as then we are likely not to get the work at all.If the customer would like to consider trading for a different vehicle, we are more than happyto oblige. We currently have an outstanding selection of vehicles. We can be reached at thephone number on this letter to schedule an appointment.James [redacted], VP/GM

There may be a few minor items from the 3rd body repair this car has required – and we have offered to make whatever adjustments are needed.  However, the customer has not yet given us the opportunity to do so by bringing the vehicle back.  He demanded a loaner car, yet has in the...

past not kept prior loaners in respectable condition.  Also, previous loaner cars have not been returned promptly, and on one occasion, days beyond when his car was completed and ready.  We have other clients who need these cars.  Also, Mr. [redacted] complained about body alignment on the other side of the car from where the repairs were made.  That is not in the scope of what the insurance company paid for and is not fair.At no time was the personal medical life of Mr. [redacted] discussed whatsoever. What was stated by email was that we found a bag of marijuana under the driver seat of a prior loaner (after Mr. [redacted] used the car), yet another reason we decided loaners were no longer his privilege.  No one rifled through his papers.  The email comment was in regard to OUR vehicle and what was found inside. In the meantime, Mr. [redacted] has been abusive to virtually all staff members on his every visit over numerous years.  He is always disruptive, condescending and never satisfied.  Such abusive behavior will not be tolerated from anyone at Crest Dealerships.  Mr. [redacted] disputed the charges with his credit card company, yet they agreed and sided with Crest.  He complained to [redacted] Corporate and they agreed with Crest and closed the case.  He posted numerous online disparaging and slanderous reviews. We even attempted to make an offer via our dealership attorney to settle the matter, but he and his attorney refuse to even discuss the matter, or return phone calls or emails, to try to resolve. Jim [redacted]VP/GM Crest Cadillac[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, I am questioning slipping I. Transmission and break work also half cost for motor mount is fine. The other issues with thdy be fixed as well not at any cost because break work is what your dealerahip did and now caliper sticks and that is covered under limited warranty.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I spoke with Crest Cadillac today. They agreed to refund the full amount. I find that resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In February of 2000 in Los Angeles California. A man named [redacted] sued a Mercedes dealer for the same thing I filed a complaint for. It took 2 years but in the end , he won. A dealer is responsible,  proof reading is the responsibility of any company.  I've already contacted wktv for a discussion piece and I'll continue my pursuit on this . There are many cases around the United states that have been established and deemed relevant . This case is no different than theirs and I look forward to purchasing the car .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Good afternoon,  I received the businesses response and reasoning for this . I, however feel that a business of this magnate doesn't make these kind of mistakes on advertising for two different websites . I also believe that the company crest Acura , would deny such any wrong doing. To laugh at a customer and say we, as a company cannot honor the advertising price or everybody would buy one excuse .  I also believe to make a "mistake" once not twice . I believe crest Acura would rather take a black mark as opposed to honoring the price they asked for. Honoring and taking responsibility is part of what companies are supposed to do. In addition to this response Im going to be seeking an alternative .

Re: [redacted] & concerns about transmission, brakes & alignment: Prior to delivery of this vehicle, upon inspection of the vehicle’s overall condition, we did replace all brake rotors (to address a pulsation when braking) and we then determined that brake pads had more...

than adequate life/thickness remaining (all pads measured 5 mm or greater). No alignment issues were noted. No transmission issues were noted.  Also, it was determined that the front engine/motor mount needed replacement and that was completed prior to vehicle delivery. When the vehicle was brought back following delivery with customer concerns of a hard shift, our (same) technician road-tested the car and determined that it was shifting fine and there were no alignment issues.  He did state that the vehicle had a very slight ”play” in the rear motor mount that could possibly be causing the customer’s concern.  The issue is minor and fairly normal considering the car’s age.  A motor mount is not an item that is covered under State Used Car warranty.  Although it is not a covered item, Crest would be willing the split the $469 quoted cost of this repair if the customer feels strongly about it being completed and if this would satisfy the concerns. It should be noted that the car is 7-8 years old, will have wear and tear and will not drive as a new vehicle.  The customer signed a NY State Limited warranty form.  The details of covered and not covered items are listed on the back of this form.  With kind regards,Jim B[redacted], VP/GMCrest Cadillac-Acura

[redacted] Complaint HandlerI have read the message from Crest Cadillac.I would like to address each paragraph of this message individually.In Fall of 2014 I was made aware of the amount of oil that was needed to maintain the proper level of oil.  I did not, at that time, bring the vehicle back to Crest Cadillac.   I added the proper amount of oil to maintain the proper level and brought it back to Crest Cadillac for the next routine oil change.I cannot understand why the previous owner would not contact me but would be willing to talk with Crest Cadillac if there were no pre-existing conditions.I only mentioned that a consumer test drove the vehicle and refused purchase because it was conveyed to me by Driver's Village and they provided me with all of the service records while it was in their possession. The vehicle did overheat in April 2015.  What I am trying to convey is that Crest Cadillac informed me that my dealer warranty had expired and I did not purchase the extended warranty.  They later offered me $6,000 on a trade for a vehicle I had paid $34,273.00 only 8 months earlier from them.    In a previous report to you they stated that I should contact Audi of America, Inc. because this vehicle should probably not be experiencing these major problems for the age and mileage of the vehicle.  However, they never offered to help me contact Audi of America, Inc. in April 2015 so that I could go forward with this issue.The opinion of [redacted] was conveyed to me by Adam Rogers and his colleagues and I do not know who the Service Advisor, Zach is.I never said that Crest Cadillac did not offer to help me before April 2015, however, after I was experiencing major problems with the vehicle I purchased from them they offered little to no help as I have stated above.I did not ask Crest Cadillac for a rental vehicle but they never offered me a loaner and they never explained their policy to me that these vehicles are reserved for customers whose vehicles are in house for short term to medium repair or maintenance.In closing, Crest Cadillac states their feeling on the matter is that it is unfortunate that I declined the offer of protection beyond their warranty.  I was purchasing a  2011 Audi in August of 2014 which only had one previous owner,  65,846 miles.  It now has only 70,100 and I would never have expected to have such major problems with a vehicle of this caliber.

[redacted] It would be helpful to see any documentation of the engine problem (the consumer may have) since delivery of the car from Crest. Thanks,[redacted] GMCrest Cadillac, Syracuse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I DID call them to complain of the problem I was having, I was told I was not covered under the lemon law due to the miles on my jeep, the fact that they don't have it on file goes to show what type of company they are. I did bring my jeep to a jeep dealer (drivers village) to have it looked at. I will not bring it back to crest. My jeep is currently sitting in my garage with the old engine half out. I guess I will just have to except the fact the I was screwed over.
Regards,
[redacted]