Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: [redacted] [mailto:[redacted]]
Sent: Monday, September 01, 2014 8:16 AM
To: info
Subject: # [redacted]
I wanted to include a message on my response but it would not let me. I would like to add that Crestview gave us several options to resolve the matter and we choose to buy another rig. [redacted] made sure that everything went smooth. Our sales person [redacted] once again helped very much and so did [redacted] and the whole crew. This time around everyone seemed to be more helpful than the first time. When we pulled the rig home, we had no issues at all with the truck or the rig. The other rig was just not compatible with our truck and it was not safe to pull plus there were other problems. I do believe that we made the correct choice this time and I know that if there are any issues we would be able to trust Crestview to do the repairs correctly. I cannot say enough about the way we were treated this time around, everyone listened and made sure all of our concerns were addressed. I would highly recommend Crestview to anyone that is looking to purchase a new or used rig.
Thank you very much for all the help.
[redacted]
Complaint: [redacted]
I am rejecting this response because: The problems still have not been fixed. They have installed a second ac unit on the rig in addition to the original...
one when we did not ask them to do. Having a second unit will add extra weight to the rig and we are at the limit as to what our truck will be able to pull and we would have to buy an up grade generator because the one we have will not handle running two ac's at the same time and have anything else on in the rig. The unit that came with the rig will not cool it down. The issues with the refrigerator have not been fixed. They have the rig for over a week now. We are trying to get an appointment set up with the [redacted] so we can get to an understanding on this matter. I have a feeling that this issue will take a while to resolve.
Regards,
[redacted]
Crestview RV Georgetown has had a meeting with the consumer and is working to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: [redacted] [mailto:[redacted]]
Sent: Monday, September 01, 2014 8:16 AM
To: info
Subject: # [redacted]
I wanted to include a message on my response but it would not let me. I would like to add that Crestview gave us several options to resolve the matter and we choose to buy another rig. [redacted] made sure that everything went smooth. Our sales person [redacted] once again helped very much and so did [redacted] and the whole crew. This time around everyone seemed to be more helpful than the first time. When we pulled the rig home, we had no issues at all with the truck or the rig. The other rig was just not compatible with our truck and it was not safe to pull plus there were other problems. I do believe that we made the correct choice this time and I know that if there are any issues we would be able to trust Crestview to do the repairs correctly. I cannot say enough about the way we were treated this time around, everyone listened and made sure all of our concerns were addressed. I would highly recommend Crestview to anyone that is looking to purchase a new or used rig.
Thank you very much for all the help.
[redacted]
Complaint: [redacted]
I am rejecting this response because: The problems still have not been fixed. They have installed a second ac unit on the rig in addition to the original...
one when we did not ask them to do. Having a second unit will add extra weight to the rig and we are at the limit as to what our truck will be able to pull and we would have to buy an up grade generator because the one we have will not handle running two ac's at the same time and have anything else on in the rig. The unit that came with the rig will not cool it down. The issues with the refrigerator have not been fixed. They have the rig for over a week now. We are trying to get an appointment set up with the [redacted] so we can get to an understanding on this matter. I have a feeling that this issue will take a while to resolve.
Regards,
[redacted]