Criswell Performance Cars

The customer filled out a credit application and approved itHer lending source still holds the dealership liable for any stipulations required even though we do not have a direct relationshipIt is the company policy not to do business with these types of lendersKevin S***

Good Afternoon [redacted] ***, Thank you for taking the time to share my clients concern with meI had no idea he was upset and we have never talkedIf the client would have shared the concern with me I would have been happy to address this without any intervention neededThe brake fluid on the [redacted] vehicles should be replaced every three yearsThere are some clients that may want to do it sooner for personal decisions but we should not recommend it before then.I will definitely refund the client the money spent and make sure that my current staff has the training needed in this area so that this does not happen againPlease let me know if you have any questions or concernsBest Regards, Warren J [redacted] Service Director Criswell Automotive Germantown Campus

From: Kevin S [redacted] Date: Fri, Jun 19, at 11:AMSubject: ID # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> [redacted] was refunded hisdeposit and never took delivery because the customer had a DC licenseissue.Thank you,Kevin S***###-###-####

On Saturday April 13th I went to renew my vehicle lease with Criswell Honda in Germantown, MDI had gone to this dealership before and had been treated fairlyOn this occasion I took my wife as I had to leave to tend to my elderly motherIf I had known that they were open today, Sunday, I would have taken care of his by myself and there would be no need for the remainder of this emailOnce we made a satisfactory deal with the sales department, I had to leave and my wife was ushered into the finance department and met Walker thereI know how to deal with these peopleI would never have let my wife be subject to these people's tactics and behaviorThe person, whose job it is to sell you things you don't need, or the car would come with it, proceeded to do use his sales tacticsMy wife explained to him that I, her husband, had prepared her to be taken into that little booth with that person and for her to thank the gentleman for his time and politely tell him that we wouldn't need any of these services or extras on a leased carOnce Walker began with how he gets these extra things for his own wife and my wife ought not be so simpleminded or whatever his tactic is that point, my wife actually told him that I had prepared her for this interactionAt this point he became exactly what he is and how people like him continue to make car buying horrible and car dealerships and people who work there despicable by harassing herHe told her that she ought to be able to make a decision without having to check with her husband, basically that she is an it and has no mind of her own and that she is a woman and basically an it, and then proceeded to intimidate her by asking her why we are turning the car in early, that we can't do this all the time, which I find to be the most disgusting way he behavedI didn't realize that I had to have this person's permission in order to do anything with my leaseNeedless to say, I exposed my wife to the kind of subhuman behavior that only people in this profession feel they can exhibitFor as grateful and happy I was the day before, until my wife told me the next morning how she was treated, I am equally angry and sad that I put my guard down for a moment because of the sales people and how they have treated me and let a person like this treat my wife with such disrespect and disdainThis man is a despicable and misogynistic subhumanPlease let other people know not to allow their mothers, wives or sisters to be subjected to itThank you, Ebe B***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] ***, I've had to take my car back to the dealership for three warranty repairsThe first one being rain leaking into my car, in case that was forgottenI spent my morning waiting for Criswell to find and fix the issue because they would not provide a rental or loaner for my inconvenienceI took my car into [redacted] for the next issue because they were recommended based on their good customer service and I was given a rental so I could get around When I called the service manager after my oil change on March 21, 2015, to find out why I was not told about the fluid leak, he said that he did not know since he was not the one who did the oil changeI hung up the phone because he did not offer to go ask the mechanic or service advisor about the leakI did not say, "you will be hearing from me" to the service manager, that is an accusationOn March 28, 2015, when I took my car in to get fixed, I did tell MrJ [redacted] how I found out about the fluid leak on the service report which the service advisor keptI wasn't even given a copy of the multi point inspection paper as they should have As for the loaner car, MrJ [redacted] did not voluntarily provide it to meI had to demand that it be given to me because I did not want to spend my entire day at the dealership waiting for them to find the leak to fix Regards, [redacted]

Sorry for the delayed responseI attempted to call [redacted] on 1/and left a messagePlease have [redacted] provide the documentation from the state trooper so I can investigate the situation.Thank you,Kevin S***

Found a great deal on CarGurus for a carThe dealership was also an in Network through our bank and recommended as a no hassle dealershipWhen we arrived we saw that the price was over $We asked the Salesman Michael if they would still honor the price on Car GurusHe said that he would check with his Manager and yes, they would honor it, but then heard from the managers area that they forgot to update the price on the TrueCar siteCar was great after test driveWhen we returned, Michael told us that he needed to add an additional $to the price of the car for the reconditioning they had to do which made it above the list price off their original priceWe proceeded with financing which we met Christine, she had a dry personality, but I guess it is needed for the finance aspect of the transactionShe proceeded to tell us that the Pre-approval letter from our bank did not cover any other charges other than the vehicle price which we noticed was back to the sticker priceShe stated that we would have to pay the differenceWe looked at the pre-approval letter and it clearly stated that the bank would cover the extra chargesShe called someone else for a second opinion and they stated that the bank does cover itShe also kept pushing us to finance through one of their banksWe told, why would we if we are pre-approved through our credit unionShe kept pushing, so we leftWe ran into Michael and he provided a PO so the bank can make a check outWe left the dealership and we went over the POWe noticed that the base price of the car was the ticket price, there was no line item of the extra $chargeI called Michael and told him that I would need a new PO with the price we agreed, in addition to, a separate line item for the $He said he could not do that, I told him that I could not turn that in to the bank because it was not what we agreedI spoke to the manager a day later and told me the same thingI then went to my bank website for in network vehicles and found the same vehicleYou can submit a get a verification that as an in network dealer with the bank, we are assured a $discount to the ticket priceI submitted for the certificate and was directed to Michael againI presented this to him stating that it is a discount provided by the dealershipWe went back and forth with the price even after the certificateMichael then asked me if I got the $discount, would I finalize the sale, I said yes, just provide an update PO so I can turn into the bankHe provided one, but still no$discount as agreedI emailed Michael and told him that I would give their dealership one more chance to correct itIf they don't want my business, to just say so, so we both won't lose timeI finally got a call by Michael and asked what the problem was with the dealI told him that it was not what we agreedHe said that the manager gave me all the optionsWe ended with no deal and wasted time and money for daysI will not be going back to this dealership as they will try to inflate the price when you are not lookingDon't be afraid to ask questions

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

*** ***,A manager at Criswell contacted me not long
after I added a complaint to the Revdex.comThe communication with this manager was really positiveHowever, this manager did not follow up on any of the actions he proposed (e.ginvestigating my story and getting back to me)I posted the lack of communication as an update to my original Revdex.com complaint so I assume the Criswell manager saw itSince there has been no further communication from this manager, I initiated a credit card dispute.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answe
Complaint: ***
I am rejecting this response because: Business is refusing to own up the there error and denying their Fault even though they simply admitted to breaking the part in their shopIf it is that easy to blame others for their mistake then We will keep spreading the word so others don't fall under this trapCheck your Online reputation and you'll see for yourself about the 100% satisfaction you're taking aboutYou have Tons of clients online complaining about similar issuesHorrible customer service and Dishonest
Regards,
*** ***

Asked $more than the sticker price, yes, fifteen thousand, for Fiat that is readily available on the lotIt is not a joke, that's the truthFederal law requires that new vehicle manufacturers include the manufacturer’s suggested retail price (“MSRP”) on new car stickers (known as Monroney stickers – named after the Senator who wrote the original law) Dealerships are not allowed to remove the sticker; only the purchaser may remove it Savvy consumers are usually able to negotiate a price that is significantly less than the MSRPIt is against the law and should take action

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,We have reviewed the letter received from your officeWe contacted *** Chrysler Automobiles in reference to *** ***'s concerns with the surface rust on the brakesThe manufacturer stated that the surface rust poses no safety or operational issues with the vehicleif you
have any questions, please feel free to contact me.Sincerely,Kevin S*General Manager###-###-####

I'm sorry that *** *** has rejected the dealership's response, however our position still stands
Kevin S***

This Client came in for a service on 7/29/for a check engine lamp being onKevin M*** was her advisor and Ivan G*** was the technician After the
diagnosis the tech determined it needed a transmission valve body and a emission charcoal canisterClient approved estimate and repairs were performedVehicle was picked up 08/06/and paid for in fullThe check engine lamp has not come back on since the repairsAbout weeks later the client returned to the dealership about 5pm in the evening complaining about fluid on her passenger foot well areaWe quickly identified it to be coolant and determined the heater core was leakingI consulted her about the repair and gave her an estimate using service pricing guideI informed her to contact *** North America’s consumer affairs hotline and ask for assistance No repair order was generated because the vehicle never left the service lane and the whole encounter took about minutesIf you look at the vehicle inspection report the coolant level was fine and there were no leaks present when we performed the initial repairI’m not sure why she is stating she did not approve all the initial repairs and had to find the additional funds in her statementThis was never addressed until *** declined assistance with her most recent and unrelated concernThe repair that was performed on 7/29/did not have any effect on the heater core failing and is completely unrelatedAny question please let me know

We are not offering any further assistanceVehicle came in for us to replace four client provided tiresOne of the lug nuts most likely was cross threaded by last party that removed them and was seized to wheel studThere is nothing our employee did that caused this issueClient needs to address it with last party that removed wheels.We do apologize you feel Kyle was rude which is surprising to us due to the fact that in the time he has been with us we haven't received any negative feed back on him and his customer satisfaction rating is currently 100%

The Service Manager has attemped to reach out to the clientWe are expecting a District Manager from *** to visit the store on The client will need to leave the vehicle for the day and we will have *** look at the clients concern to see what action, if any, will be taken
As of this moment the client has not returned the service managers phone call

*** ***
We apologize for the issues *** *** has experienced and we have made the necessary changes to ensure it doesn't happen in the futureWe are attempting to contact *** *** to schedule and get his services done in a timely fashion. The Service Manager Marcus
J*** has called and emailed the customer with no response. Kevin S***
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I'm sorry that *** *** has rejected the dealership's response, however our position still stands. Kevin S***

Dear *** ***,
We have reviewed the letter received from your officeWe contacted *** Chrysler Automobiles in reference to *** ***'s concerns with the surface rust on the brakesThe manufacturer stated that the surface rust poses no safety or operational issues with the vehicle
if you have any questions, please feel free to contact me.Sincerely,
Kevin S***
General Manager
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