Criswell Performance Cars

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 Complaint: [redacted]
I am rejecting this response because:
[redacted],
I've had to take my car back to the dealership for three warranty repairs. The first one being rain leaking into my car, in case that was forgotten. I spent my morning waiting for Criswell to find and fix the issue because they would not provide a rental or loaner for my inconvenience. I took my car into [redacted] for the next issue because they were recommended based on their good customer service and I was given a rental so I could get around. 
When I called the service manager after my oil change on March 21, 2015, to find out why I was not told about the fluid leak, he said that he did not know since he was not the one who did the oil change. I hung up the phone because he did not offer to go ask the mechanic or service advisor about the leak. I did not say, "you will be hearing from me" to the service manager, that is an accusation.
On March 28, 2015, when I took my car in to get fixed, I did tell Mr. J[redacted] how I found out about the fluid leak on the service report which the service advisor kept. I wasn't even given a copy of the multi point inspection paper as they should have.  As for the loaner car, Mr. J[redacted] did not voluntarily provide it to me. I had to demand that it be given to me because I did not want to spend my entire day at the dealership waiting for them to find the leak to fix.
Regards,
[redacted]

On Saturday April 13th I went to renew my vehicle lease with Criswell Honda in Germantown, MD. I had gone to this dealership before and had been treated fairly. On this occasion I took my wife as I had to leave to tend to my elderly mother. If I had known that they were open today, Sunday, I would have taken care of his by myself and there would be no need for the remainder of this email. Once we made a satisfactory deal with the sales department, I had to leave and my wife was ushered into the finance department and met Walker there. I know how to deal with these people. I would never have let my wife be subject to these people's tactics and behavior. The person, whose job it is to sell you things you don't need, or the car would come with it, proceeded to do use his sales tactics. My wife explained to him that I, her husband, had prepared her to be taken into that little booth with that person and for her to thank the gentleman for his time and politely tell him that we wouldn't need any of these services or extras on a leased car. Once Walker began with how he gets these extra things for his own wife and my wife ought not be so simpleminded or whatever his tactic is that point, my wife actually told him that I had prepared her for this interaction. At this point he became exactly what he is and how people like him continue to make car buying horrible and car dealerships and people who work there despicable by harassing her. He told her that she ought to be able to make a decision without having to check with her husband, basically that she is an it and has no mind of her own and that she is a woman and basically an it, and then proceeded to intimidate her by asking her why we are turning the car in early, that we can't do this all the time, which I find to be the most disgusting way he behaved. I didn't realize that I had to have this person's permission in order to do anything with my lease. Needless to say, I exposed my wife to the kind of subhuman behavior that only people in this profession feel they can exhibit. For as grateful and happy I was the day before, until my wife told me the next morning how she was treated, I am equally angry and sad that I put my guard down for a moment because of the sales people and how they have treated me and let a person like this treat my wife with such disrespect and disdain. This man is a despicable and misogynistic subhuman. Please let other people know not to allow their mothers, wives or sisters to be subjected to it.
Thank you,
Ebe B[redacted]

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 Complaint: [redacted]
I am rejecting this response because:
I did not approve to get my Evap canister fixed.. I came in to replace my valve body on my car.. I knew I needed to replace the Evap canister but I didn't have funds for that and I told the service tech Kevin that I will tackle that another time.. But he went anyway and approved it on his own. And when I was called to pick up my car he quoted me another price and I said why is his so high, he then told me he repaired my Evap canister when I instructed him not to. So he said well I already fixed it so what I will do is try to play with the numbers to get it down, so yes I did have to put funds in the car that I didn't plan on to because of his mistake. They performed a diagnostics of my car before the work was done. This problem occurred after the work was done.. I never had a complaint about my car overheating something went wrong while replacing my parts back. There are so many reasons why a car can overheat, dry engine, low coolant levels, fans and fans belts faulty thermostat and etc.. None of those problem has been occurring with my car.. My car had enough coolant in it. My coolant was just replaced and I have the work order for that. [redacted] needs to accept their mistake. My car did not have that problem prior to bringing it to get serviced.
Regards,
[redacted]

Found a great deal on CarGurus for a car. The dealership was also an in Network through our bank and recommended as a no hassle dealership. When we arrived we saw that the price was over $500. We asked the Salesman Michael if they would still honor the price on Car Gurus. He said that he would check with his Manager and yes, they would honor it, but then heard from the managers area that they forgot to update the price on the TrueCar site. Car was great after test drive. When we returned, Michael told us that he needed to add an additional $699 to the price of the car for the reconditioning they had to do which made it above the list price off their original price. We proceeded with financing which we met Christine, she had a dry personality, but I guess it is needed for the finance aspect of the transaction. She proceeded to tell us that the Pre-approval letter from our bank did not cover any other charges other than the vehicle price which we noticed was back to the sticker price. She stated that we would have to pay the difference. We looked at the pre-approval letter and it clearly stated that the bank would cover the extra charges. She called someone else for a second opinion and they stated that the bank does cover it. She also kept pushing us to finance through one of their banks. We told, why would we if we are pre-approved through our credit union. She kept pushing, so we left. We ran into Michael and he provided a PO so the bank can make a check out. We left the dealership and we went over the PO. We noticed that the base price of the car was the ticket price, there was no line item of the extra $699 charge. I called Michael and told him that I would need a new PO with the price we agreed, in addition to, a separate line item for the $699. He said he could not do that, I told him that I could not turn that in to the bank because it was not what we agreed. I spoke to the manager a day later and told me the same thing. I then went to my bank website for in network vehicles and found the same vehicle. You can submit a get a verification that as an in network dealer with the bank, we are assured a $500 discount to the ticket price. I submitted for the certificate and was directed to Michael again. I presented this to him stating that it is a discount provided by the dealership. We went back and forth with the price even after the certificate. Michael then asked me if I got the $500 discount, would I finalize the sale, I said yes, just provide an update PO so I can turn into the bank. He provided one, but still no$500 discount as agreed. I emailed Michael and told him that I would give their dealership one more chance to correct it. If they don't want my business, to just say so, so we both won't lose time. I finally got a call by Michael and asked what the problem was with the deal. I told him that it was not what we agreed. He said that the manager gave me all the options. We ended with no deal and wasted time and money for 3 days.
I will not be going back to this dealership as they will try to inflate the price when you are not looking. Don't be afraid to ask questions.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
From:...

<[redacted]>Date: Sun, Jul 5, 2015 at 5:56 AMSubject: Re: You have a new message from the Revdex.com of Metro WashingtonDC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]It never has been answered in my opinion. the problem is now exceptedby the Revdex.com as a defect and ** should pay to correct. These e-mails yousend give me no option to answer it????? They sold a car with a defectand have not fixed it to date. They have fixed some WHY...some????[redacted]
Regards,
[redacted]

Good Afternoon [redacted],
Thank you for sharing the concerns of [redacted]. I am very familiar with the case. The client came in on 7.21.2014 with a water leak concern on her 2014 [redacted]. We ran the car through our car wash with a technician inside and there were no leaks noted. We...

then water tested the vehicle for 1/2 of an hour and still could not demonstrate a water leak of any type. We cleaned the a/c drains as a precautionary measure at no charge to the client or the factory.The client then states that she heard a whistling sound on 9/13/2014 and took the vehicle to another dealer to get this complaint repaired.
The client came in for an oil change through or express service on 3.21.2015 and while the vehicle was in the air being serviced the quick lube tech noted a minor engine oil leak. Please keep in mind that our quick lube
technicians are not diagnostic technicians. They are capable of noting concerns but the actual diagnosis needs to be done by a [redacted] certified technician. The client came back to the store on 3.28.2014 with the intent of bringing the car back and leaving it here. I talked to the client, and her family, and we came to an agreement to have a [redacted] Certified Repair Technician look at her car. We got the car up in the air and the client looked at the car with the tech and myself and we found a very minor oil leak at the oil baffle cover.  I gave the client a rental for the day at no charge while the technician repaired the oil leak. The Car was repaired the same day and returned to the owner.
The client feels strongly that we should provide her with a new car.  If this vehicle had a repair history that could warrant such action we would go to [redacted] of America on her behalf but it does not and no further action will be taken.
Please let me know if you have any questions.
Warren J[redacted]
Service Director
Criswell Automotive
Germantown Campus
[redacted]@criswellauto.com
[redacted]

Review: In February 2013 I returned home from two years stationed overseas. I decided to purchase a vehicle en route to my next duty station in [redacted], Florida. I found a 2009 Honda Accord I liked that was at Criswell Honda in [redacted], Maryland. One of the main points that was made several times was that these were certified used cars. This means that the car has been inspected and is required to meet the manufacturer's minimum standards for certification. Starting with the drive from Maryland to Florida I began having issues with the headlights not working spontaneously. I have gotten pulled over several times for driving at night with no headlights on. I have taken my car to several local repair shops with no luck as far as having it repaired. Finally in September 2013, I took my Accord to have my brakes done at a local Honda dealership. I asked them if they could check my headlights while servicing my car. Upon return to the dealership my service representative told me that my car contained an aftermarket headlight kit that could be the source of the issue. I was quoted a price of 350 dollars to return my car to factory condition. My service representative urged me to contact the dealership of purchase as my car should've never been sold as certified with aftermarket parts. I got in touch with the used car sales manager at Criswell Honda,[redacted], who told me that there was nothing he could do. I feel as though this is poor business,poor treatment of paying customers, and fraud. This incident will be escalated to the highest of my ability.Desired Settlement: I would like for Honda to be an upstanding business and own up to their mistake. Since they did not properly inspect my car they should cover the cost of my repairs. Malfunctioning headlights are a safety issue. I paid for a certified used car and they are not holding true to the standards of certified.

Review: Good Afternoon,

I have contacted criswell honda for quote for the Honda CRV and I was told the wrong price on phone. Once I confirm that I will and buy there they have given me on road price for honda CRV for appx 22,500 $ (includes all taxes and other cost). Once I reach there one of the representative named [redacted] told me that "to attract customer we are giving low prices on call but its not the real price, we always change price once customer comes here". I have travel all the way from [redacted], CT to buy the car ( Appx 800 miles) and pad approx 100 $ toll. Please help me with my compensation for my wasted money due to their unethical business policies.Desired Settlement: 154 $ (40 Gal Gas for 3.85/Gal) and 100$ toll charges

Review: I took my [redacted] pickup truck back to the dealer who sold it to me. Coolant was leaking and error message displayed. Repair was unbelievably high $12,885.36, even higher than estimated. After I picked up vehicle, it was leaking diesel fluid extremely rapidly. Quarter tank of diesel fuel leaked into my driveway. I took it back and they fixed it. After I picked up vehicle second time, it was leaking coolant. I asked why oil indicator still said it needed an oil change? It took a week to order hose. On 27Feb2014 I picked up vehicle, but they charged me an extra $551, including $18.96 for the leaking coolant hose and $440 for labor. I objected to the repair, the repair says the hose was removed and re-installed during the $12,885.36 repair. I feel it was unfair to charge me twice to install the 9 year old hose. They gave me ridiculous explanation, such as rust or it was a different cooling system or other nonsense. I kept calling the dealership, but they kept sending my phone calls to the wrong extension. I finally got the manager and he washed the vehicle and changed the oil and reset the oil message light, but refused to refund the $551.62 additional charge. I feel cheated.Desired Settlement: Please refund my $551.62 and warrantee the repair for 12 months and 12,000 miles as stated on the receipt. I feel that the $12,885.36 repair bill was way too high and I want it reduced in half. Another previous repair job they replaced ALL the brake lines on the vehicle with a bunch of short brake lines, so now there are many more brake line connections that may fail and there was no reason to replace ALL the brake lines in the first place. I feel overcharged and should get a refund on all these outrageous repair charges. I have not been able to sleep because this is so unfair after I was such a loyal customer buying 2 new vehicles and all the thousands of dollars of repairs since buying them.

Review: I live in Maryland and purchased a new jeep from Criswell in [redacted], had my father who lives in VA Co Sign for me. The deal was sealed and the paperwork was finished and drawn up. However 3 weeks after the deal I was informed that we have an issue with the sales tax. It looks like the wrong sales tax was charged in the contract. The finance manger told me that VA tax was charged and not MD tax, the difference being 6 percent VS 3 percent and a balance is 700.00 is due. The dealership is holding me responsible to find 700.00 dollars ASAP to pay the balance. This error should have never happened as MD sales tax should have been charged, I live in MD and was the one who bought the car not my dad.Desired Settlement: I want the dealership to pay the 700.00 difference in sales tax this was there error

Business

Response:

Good Afternoon,

Sorry for the delayed response. [redacted] and the dealership have come to an agreement. Both parties agreed to split the cost of the incorrect tax situation. [redacted] has already given the dealership the $350.00. Please let me know if anything else needs to be done in order to close this case.

Thank you,

Review: An agreement was reached regarding the price of the vehicle we were interested in. After the terms were agreed upon we discussed a trade in value for the price of our used vehicle. The offer was well below wholesale market value, however we agree based on the fact that the overall terms of the transaction left us just slightly beyond our ceiling price.

Upon finalization of deal, the sales manager approached and informed us that he was under the impression we had planned to finance "in house". For obvious reasons securing financing through the Nissan is beneficial for the dealer. There was absolutely no reason to assume that we had any intentions of paying for the vehicle through the dealer. As a result, the sales manager halfheartedly apologized and explained he was going to raise the price of the vehicle. After hours of hassling around with the process I informed him that had we not agreed on the original price, we would not have accepted such a low offer on our vehicle which was now already taken off the premises.

We reluctantly made the purchase with the promise to follow up with the general manager.

Days later the manager contacted me and was extremely belligerent defending the unethical practices of his employees.Desired Settlement: Thelre is no reason why the dealership should not honor the original price that was agreed to. $500.00 is $500.00

Review: We purchased two vehicles from this dealereship in 2012 and at the time we were offered free oil change and car wash accordingly as required. My wife and I went to the dealership last Saturday for oil change and car wash. We waited for couple of hours and then we were told the car was ready. When we came near the car my wife discovered that the car was not dried and water was dripping from all over. At this point my wife pointed out to the service personnel that the car was not dried and as soon as we go to the road from there dust will settle on the water particles and car will be messed up.The service personnel told us very rudely that washing the car was free and as such this is only a curtesy service not obligatory at all.To this, my reply was that this is a part of the purchase deal and should not be denied in any way. The service manager at this point stepped in at the scene and instructed his workers to strike off our name from the service list so that next time they don't have to wash the car at all. We went to the dealership's manager and told him all this . He listened to us patiently but did not say anything. We are very upset about the whole thing and very uncertain about how to take our cars to this dealership with this aggressive backdrop and how dependable the service would be after this.We are senior citizens and my wife was not in a good health and this made her very very sick and more vulnerable.We are thinking for an alternate arrangement for servicing our two cars.Need your help/assitance and suggestions.Thanks,[redacted]Desired Settlement: Arrangement for an alternative service place with a different dealership or any suggested slution from your end.

Business

Response:

Good Afternoon,

Since January 2011 Criswell has offered our Criswell AutoCare program to all our new and used customers that purchase a vehicle. Included in Criswell AutoCare is 2 years of no cost oil changes totalling up to 8 oil changes,or whichever comes first. Criswell AutoCare has never included a free car wash with the program. I'm sorry the customer feels the way they do, but we certainly cannot offer and pay for this program for the customer to service their car elswhere. This program was put in place to help retain our customers and given our customers an added benefit to purchase and service their vehicles from us. Please contact me if anything further needs to be done in order to close this case.

Review: I took my car to Criswell Honda on March 14, 2014 due to an over-heating issue. The over-heating issue was diagnosed as a bad radiator and a bad head gasket. There were also additional repairs diagnosed and repaired (e.g. new CV boots). These repairs were completed on 3/25. When the car was returned to me on 3/25, within 30 miles, the Check Engine Light (CEL) came on. That same evening I also experienced severe hesitation when trying to pass a truck on a 2 lane highway. A [redacted] came on when I originally drove the vehicle to Criswell on 3/14. Criswell had diagnosed this as a bad internal knock sensor, which was not critical. The new [redacted]) was diagnosed as an internal valve issue which required new piston rings at an additional cost of $2,050. I claimed that the piston rings had been displaced when the head had been removed during the repair just completed since I had never experienced a [redacted] in the past. We argued about who would pay for the additional repairs for several weeks. Criswell finally agreed to pay for the repair, but when I asked for some compensation for expenses associated with not having my car for several weeks, they refused to discuss it. All of this led to my decision to donate the vehicle and purchase a new car. I just asked Criswell to return my vehicle and the additional repairs were never completed. When I went to donate my car, I disclosed the valve issue. The mechanic at [redacted] in [redacted], NC diagnosed the problem as an external pulley issue, which was fixed and which apparently resolved the [redacted] CEL.Desired Settlement: Refund of $2,195.83 (1/3 of my bill of $3,293.75) or compensation for rental cars and other expenses associate with car being in the shop for approximately 6 weeks.

Review: I purchases my vehicle on 5/31/13. At the time I pointed out to my salesman that the vehicle had not been inspected. I returned two days later to pick up the vehicle after additional planned repairs were made along with the MD State inspection. One day later I was notified by a police officer that my marker lights were out. I let him know I would take care of it (no repair order was issued). That same day I backed into my drive way and engaged the emergency brake/parking brake and the car rolled down the drive way, as the brake was not working. The issues had slipped my mind because I knew I had an appointment to bring the car in for additional repairs on 6/27 and made a laundry list of issues with the vehicle. The list was about two pages and I forgot to add that the emergency brake did not work. I did notify the dealership that it was impossible for this vehicle to honestly pass the MD state vehicle inspection with non working marker lights. (both sides are not functional) they provided me an estimate for $100 to repair stating that they could have blown out when I drove off their lot. If one had been out, I could possible see that happening, however in my case it is both. As a result these two issues with the same vehicle for items that would fail a Maryland state vehicle inspection I believe this dealership it passing vehicles that are not 100% inspection worthy. I do not think its fair for me to have to pay for someone else mistake considering I purchased this vehicle in good faith and the issued State Inspection Certificate. I was told that because I had put more than 1000 miles on the vehicle that they were essentially off the hook. The problem is the vehicle was falsely certified and now I am stuck with the repairs.Desired Settlement: I would like the two issues repaired at no cost to myself.

Business

Response:

We have contacted **. [redacted] and we will be repairing the two issues no charge to the customer.

Thank you,

###-###-####

Review: June 8, 2013

To Whom it May Concern,

I am writing this letter to your organization in hopes of getting some help as an individual consumer.

My complaint is with Criswell Chrysler Jeep Dodge in [redacted], MD.

My 2000 Dodge Dakota was taken to this location for repair on May 22, 2013. On May 24, I called the Service Advisor (S.A.), as I had not heard from them as to what they found to be the problem. The S.A., [redacted], told me that my truck will need a Powertrain Control Module (PCM). This part, he said, would take 3 days to arrive, once ordered. He quoted me a price under $900, since I had been waiting for a while to hear the diagnosis. This was the start of the Memorial Day holiday weekend, so the earliest my truck would be fixed for me would be May 28th or 29th (“at the latest”). Meanwhile, I have been renting a car, as the truck is my only means of transportation.

I called Criswell on May 28th to check the status - they told me that the part had not arrived yet. I called back on May 29th and the then, S.A., [redacted], told me that the part was in but they didn’t want to rush the programming of the computer - “Plan to keep your rental car one more day”. This was fine, as I definitely wanted the repair done correctly! [redacted] called me back about a half hour later and told me, “Come and pick up your truck - it’s ready - it came together easier than I thought it would”.

I immediately left work, paid the cashier $860 and she gave me my key. I started the truck, which did not start smoothly. I drove it a few yards and it cut out. I walked back to [redacted] and told him what just happened. I asked him if this truck was test-driven! He said that he drove it himself.

He told me to wait in the waiting area while they take a look at the truck. He came back to me in less than

10 minutes and said that they had to tighten something that was loose - it should be fine now.

I got in the truck - it started up fine - I drove it out of the lot and it died on the street. I then called [redacted] and he told me to start it and drive it back into the shop. It cut out again before I could shut it off. At this point, [redacted] told me that they will figure out what’s wrong and “The Rental Car is on us from this point”!

In the last 2 days left in that work week, I acquired the phone number for the Service Manager (S.M.) , [redacted]. From this point on, I was dealing with [redacted], and [redacted], the General Manager. [redacted] first told me that I needed a fuel pump. I told him, “I just paid you $860 for a computer part that did NOT fix my truck”. He told me that he does not know why that computer was installed and that he will get back to me. He called me back to tell me that the problem was definitely in the main fuse box. I needed a new main fuse box, but this part is no longer available. He said that, considering the age of the truck and the mileage (195k), I should trade it in for something newer. He then told me that they could give me $4,000 toward a new or newer vehicle and credit me back the computer charge. I resolved to do a trade-in, as I felt “stuck” to do so.

The following day, Saturday, I was on the phone the entire day with Criswell. [redacted] now said that he couldn’t credit me the computer part, but will cut me the best “house deal” they have. Also, he told me that the trade-in value of my truck was only $500! He said, by, “$4,000” - He meant, “If someone were to part it out”.

In between the Salesmen and [redacted], I almost agreed on a lease of a new truck. At the very end, they told me they made a mistake on their figures. My payments were suddenly and mysteriously quite a bit higher! On that day, I lost any trust in this whole outfit and I knew that I no longer wanted to lease or buy a vehicle from them or have my truck in their hands.

Monday morning (June 3), I got a call from [redacted], who told me, “We are going to work our magic and try to get this truck running for you”! He added, for no additional charge. He said they cleaned up the main fuse box and got a lot of the corrosion out. There was a wire that he thought they might be able to “fix”. I said to him, but what about the computer you put in it, and I paid you $860 for, which was an unnecessary repair?! I would like to settle that part first. I asked him to put the core PCM back in my truck, if that was not the problem, and give me my money back for that portion. He said the computer was sent back to the manufacturer. He also told me that if he put the original computer back in, this truck would not run, and I needed that new computer, it was giving an internal error. The next day, he said that they were still not able to fix my truck. It was taking a while because they were very busy and were looking at my truck, when they had time, in-between other jobs. They obviously dragged this whole ordeal out much longer than it should have ever taken. They have had my truck a total of 16 days. From May 22 – June 7. Meanwhile, this is my 17th day I have had to pay for a rental car - of which Criswell is responsible for 9 of those days.

[redacted] called me mid-week to tell me “they are making progress”. They located my original computer and it would take a day or 2 to get it back to the shop. They will put it back in my truck and refund me part of what I paid them on May 29. He said he has to pay his guys for some of the time they took to look at my truck. I told him that I will have my truck towed out of there as soon as that original part is reinstalled. My truck was towed yesterday and taken to an independent shop ([redacted]). I called [redacted] yesterday evening to get a very preliminary evaluation. The owner told me that the battery was drained dead and they were trying to put a slow charge on it just to be able to get it started. My battery is about 2 years old and was just fine when my truck was taken to Criswell!

[redacted] just called me this morning to tell me that they will be refunding me $484 of the $860 - He has told me all along about how much “free time” they have put into my truck.

[redacted], the G.M., has listened to my complaints and does return my calls, but never has any answers for me. He prefers to have [redacted] deal with me.

PLEASE NOTE: All along, I kept mentioning to both the S.M. and the G.M. what their Service Advisor, [redacted], told me, that Criswell will pay for my rental car from the point of May 29 onward. Neither of them ever gave me a direct answer until June 7th. [redacted] made it clear to me yesterday, that they never pay for rental cars - that’s my responsibility. I consulted with the manager at [redacted] (they have been trying during this time to get Criswell’s word that they will pay, as of May 29). [redacted] told me yesterday that if they made a mistake on my repair, they should pay for the rental during that time, and that Criswell does often pay for the customer’s rental car, as they do make mistakes.

Sincerely,

Cell: [redacted]

email: [redacted]Desired Settlement: I would like to ask for your help in getting my car rental reimbursement of $35 per day for 9 days, as promised. Criswell told me they are only refunding $484 of the $860. I feel I should receive the full refund, but do not want to continue to argue with them. This has been an incredibly stressful experience that has left me still without my vehicle repaired and many expenses out-of-pocket, and still to come. I have had to have my truck towed to a shop I can trust, in order to start over with a new evaluation.

At this point, I feel Criswell owes me a new battery. I should not leave a big dealership service department with less than what I came in there with. Please advise and I appreciate your time and any help you can provide.

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the $484 refund, but was just waiting to actually RECEIVE the $315 before responding to your request to inform you when the matter was resolved. I was told just today, by the [redacted] County Dept. of Consumer Protection, that they received the check for $315 and will mail it to me asap.

Thank you!

Regards,