Critical Mix Inc.

October 29, 2015 Revdex.com, Inc. [redacted] re: Complaint ID [redacted] Dear [redacted], Thank you for bringing to our attention the complaint from Mr. [redacted] (). We have reviewed this issue internally and believe we have resolved his...

concern. This has been communicated Mr. [redacted]. The issues were related to timing and his expectations for an incentive payment for participating in a survey. Mr. [redacted] did participate in the diary as he indicated on 10/16/2015 and was a expecting payment immediately. We pay all diary participants once the entire survey is complete. In this case, he was informed all payments will occur in early November. The last correspondence was on 10/22, and we let him know that the incentive will be paid around 11/8 and his response on 10/23 was “I will look for it then”. I believe the issue occurred where he emailed our support group three times on Saturday 10/17.  We do our best to answer all emails over the weekend, but that is not always possible and is something we aspire to improve. Regardless, we thank Mr. [redacted] for raising this issue as it reminds us there is always room for improvement in clarity with our members on exactly when they can expect payments. We have paid the $20.00, and I hope this resolves the issue. If anything further is required, please do not hesitate to reach out.   Best,   Hugh D[redacted] co-CEO Critical Mix