From: [redacted] Sent: Tuesday, December 23, 10:PM To: [redacted] Subject: Complaint # [redacted] Thank you for your response I understand that this issue is now closed I wanted to let you know that MyView addressed this issue with me, outside of Revdex.com communications Thank you
We have contacted this person and apologized for all the frustration related to his payment for participation in an online surveyWe have reviewed our internal process to make sure issues like the one this person experienced are escalated sooner as they should not have had to experience this frustration to receive payment.We have received confirmation from this person that on 7/18/they have received the payment in full My apologies again for this not going like it should Our goal is to create a great experience for all members and in this case we fell short.Best,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My address is as listed [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I still having problems getting surveys 2) The problem is not fixed yet 3) I'm requesting points to be deposited for my wasted time and over a week of not getting surveysIn additionThis is to provide goodwill going forthThanks Sincerely, [redacted]
Hi [redacted] , Thank you so much for participating in our surveys! I am so sorry to hear that you have not received your reward for all of the time you have spent working on our siteWe really value the hard work you put in to share your opinions with us about goods and servicesWe want to get this gift card out to you immediately and add a $bonus to your [redacted] gift cardPlease let us know where you would like us to send this to and we will get it out in the mail ASAP Best, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hi [redacted] , Thank you so much for participating in our studies and I am so sorry to hear about the trouble you ran into with payment! I cannot imagine how frustrating that must beWe really appreciate that time you spend participating in our studies and we would like to fix this for you ASAPPlease let us know where you would like us to send this [redacted] payment to and we will take care of this immediately and add a $bonus for the delayThank you for letting us know about this issue so we can resolve it immediately Best, ***
From: [redacted] Sent: Saturday, March 14, 3:PMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Can you disregard the complaint pleaseI got my reward just nowIt was my post office fault not the companyThank you [redacted] %
Thank you for reaching outOur company facilitates market research studies by providing individuals with an opportunity to take surveys for compensationOur company relies on a number of 3rd party providers to provide the highest levels of data quality to verify the identity of people participating in our surveysUnfortunately, this individual had registered as invalid by one of our many security checksWhen the issue that he felt he was given this status incorrectly was escalated, we conducted a manual check into the problemWe uncovered a small inconsistency with one of our 3rd party providers which is now resolvedWe regret this manual check took longer than what we deem acceptable While this issue is fixed, allowing the individual to be back in our system, our clients dictate to us certain demographics for each study that we hostThis means that our company does not always have surveys available for everyone, and sometimes does not have surveys available for a significant amount of time There is not a survey available for all users at all times
October 29, Revdex.com, Inc [redacted] re: Complaint ID [redacted] Dear [redacted] , Thank you for bringing to our attention the complaint from Mr [redacted] ()We have reviewed this issue internally and believe we have resolved his concernThis has been communicated Mr [redacted] The issues were related to timing and his expectations for an incentive payment for participating in a surveyMr [redacted] did participate in the diary as he indicated on 10/16/and was a expecting payment immediatelyWe pay all diary participants once the entire survey is completeIn this case, he was informed all payments will occur in early NovemberThe last correspondence was on 10/22, and we let him know that the incentive will be paid around 11/and his response on 10/was “I will look for it then”I believe the issue occurred where he emailed our support group three times on Saturday 10/ We do our best to answer all emails over the weekend, but that is not always possible and is something we aspire to improveRegardless, we thank Mr [redacted] for raising this issue as it reminds us there is always room for improvement in clarity with our members on exactly when they can expect paymentsWe have paid the $20.00, and I hope this resolves the issueIf anything further is required, please do not hesitate to reach out Best, Hugh D [redacted] co-CEO Critical Mix
Thank you for your responseOur clients outline the exact demographics that they are looking for in their market research studiesAs a result, we do not always have surveys available for every individual and sometimes we do not have surveys for individuals for a longer period of timeAs this member experienced an inconsistency with a third party identity verification service that we use, we have compensated this member, and believe we have resolved the issue
The business asked for my *** email address, my *** email is *** so they are able to send my $bonus that they promised
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
Hi ***, Thank you so much for participating in our
studies and I am so sorry to hear about the trouble you ran into with payment! I cannot imagine how frustrating that must beWe really appreciate that time you spend participating in our studies and we would like to fix this for you ASAPPlease let us know where you would like us to send this *** payment to and we will take care of this immediately and add a $bonus for the delayThank you for letting us know about this issue so we can resolve it immediately Best, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My address is as listed
* *** ***
*** *** *** ***
Sincerely, *** ***
Our goal is to respond to our members' emails in a timely fashion and sometimes we do fall behind, but all support requests do get answeredOn our website we do also publish a toll free phone number *** ***
Verdana, Tahoma, sans-serif line-height: 19.200000762939453px;"> so all members can call and speak to a live person if there is an emergency or questions they feel are not being addressedWe work hard to keep each visitor to our site happy Participation on our website is always voluntary and no one is forced to use our website We will continue to try to help this member and hopefully be able to resolve their issue in a more timely manner to meet expectations
Complaint: [redacted]
I am rejecting this response because:
I still having problems getting surveys 2) The problem is not fixed yet 3) I'm requesting 2500 points to be deposited for my wasted time and over a week of not getting surveys. In addition. This is to provide goodwill going forth. Thanks.
Sincerely,
[redacted]
[redacted] is a member of our online research panel. We have a number of security system scans in place that monitor unauthorized use of our site as outlined in our terms and conditions (www.oneopinion.com/terms-conditions). Through a security scan, [redacted] account failed and was flagged...
as a robot threat and suspended.
We contacted [redacted] on 11/16/16 through e-mail and phone (left voicemails with a call back number) to resolve the matter.
[redacted] returned our call on 11/17/16 and received an explanation of the bot security scan fail and measures she could take when accessing our site to ensure her account would not be flagged in the future. She indicated that she is still interested in our program.
A $61.00USD [redacted] payment was made to [redacted] on 11/17/16 at 6:45:34 PST - transaction [redacted] and she accepted the payment.
We are dedicated to stringent data quality standards, and as such, have rigorous standards that we have to uphold. We are confident that we have explained and resolved this matter with [redacted] and look forward to her continued participation in our program.
Hi [redacted], Thank you so much for participating in our surveys! I am so sorry to hear that you have not received your reward for all of the time...
you have spent working on our site. We really value the hard work you put in to share your opinions with us about goods and services. We want to get this gift card out to you immediately and add a $10 bonus to your [redacted] gift card. Please let us know where you would like us to send this to and we will get it out in the mail ASAP. Best, [redacted]
From: [redacted] Sent: Tuesday, December 23, 10:PM To: [redacted] Subject: Complaint # [redacted] Thank you for your response I understand that this issue is now closed I wanted to let you know that MyView addressed this issue with me, outside of Revdex.com communications Thank you
We have contacted this person and apologized for all the frustration related to his payment for participation in an online surveyWe have reviewed our internal process to make sure issues like the one this person experienced are escalated sooner as they should not have had to experience this frustration to receive payment.We have received confirmation from this person that on 7/18/they have received the payment in full My apologies again for this not going like it should Our goal is to create a great experience for all members and in this case we fell short.Best,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My address is as listed [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I still having problems getting surveys 2) The problem is not fixed yet 3) I'm requesting points to be deposited for my wasted time and over a week of not getting surveysIn additionThis is to provide goodwill going forthThanks Sincerely, [redacted]
Hi [redacted] , Thank you so much for participating in our surveys! I am so sorry to hear that you have not received your reward for all of the time you have spent working on our siteWe really value the hard work you put in to share your opinions with us about goods and servicesWe want to get this gift card out to you immediately and add a $bonus to your [redacted] gift cardPlease let us know where you would like us to send this to and we will get it out in the mail ASAP Best, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hi [redacted] , Thank you so much for participating in our studies and I am so sorry to hear about the trouble you ran into with payment! I cannot imagine how frustrating that must beWe really appreciate that time you spend participating in our studies and we would like to fix this for you ASAPPlease let us know where you would like us to send this [redacted] payment to and we will take care of this immediately and add a $bonus for the delayThank you for letting us know about this issue so we can resolve it immediately Best, ***
From: [redacted] Sent: Saturday, March 14, 3:PMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Can you disregard the complaint pleaseI got my reward just nowIt was my post office fault not the companyThank you [redacted] %
Thank you for reaching outOur company facilitates market research studies by providing individuals with an opportunity to take surveys for compensationOur company relies on a number of 3rd party providers to provide the highest levels of data quality to verify the identity of people participating in our surveysUnfortunately, this individual had registered as invalid by one of our many security checksWhen the issue that he felt he was given this status incorrectly was escalated, we conducted a manual check into the problemWe uncovered a small inconsistency with one of our 3rd party providers which is now resolvedWe regret this manual check took longer than what we deem acceptable While this issue is fixed, allowing the individual to be back in our system, our clients dictate to us certain demographics for each study that we hostThis means that our company does not always have surveys available for everyone, and sometimes does not have surveys available for a significant amount of time There is not a survey available for all users at all times
October 29, Revdex.com, Inc [redacted] re: Complaint ID [redacted] Dear [redacted] , Thank you for bringing to our attention the complaint from Mr [redacted] ()We have reviewed this issue internally and believe we have resolved his concernThis has been communicated Mr [redacted] The issues were related to timing and his expectations for an incentive payment for participating in a surveyMr [redacted] did participate in the diary as he indicated on 10/16/and was a expecting payment immediatelyWe pay all diary participants once the entire survey is completeIn this case, he was informed all payments will occur in early NovemberThe last correspondence was on 10/22, and we let him know that the incentive will be paid around 11/and his response on 10/was “I will look for it then”I believe the issue occurred where he emailed our support group three times on Saturday 10/ We do our best to answer all emails over the weekend, but that is not always possible and is something we aspire to improveRegardless, we thank Mr [redacted] for raising this issue as it reminds us there is always room for improvement in clarity with our members on exactly when they can expect paymentsWe have paid the $20.00, and I hope this resolves the issueIf anything further is required, please do not hesitate to reach out Best, Hugh D [redacted] co-CEO Critical Mix
Thank you for your responseOur clients outline the exact demographics that they are looking for in their market research studiesAs a result, we do not always have surveys available for every individual and sometimes we do not have surveys for individuals for a longer period of timeAs this member experienced an inconsistency with a third party identity verification service that we use, we have compensated this member, and believe we have resolved the issue
The business asked for my *** email address, my *** email is *** so they are able to send my $bonus that they promised
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
Hi ***, Thank you so much for participating in our
studies and I am so sorry to hear about the trouble you ran into with payment! I cannot imagine how frustrating that must beWe really appreciate that time you spend participating in our studies and we would like to fix this for you ASAPPlease let us know where you would like us to send this *** payment to and we will take care of this immediately and add a $bonus for the delayThank you for letting us know about this issue so we can resolve it immediately Best, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My address is as listed
* *** ***
*** *** *** ***
Sincerely, *** ***
Our goal is to respond to our members' emails in a timely fashion and sometimes we do fall behind, but all support requests do get answeredOn our website we do also publish a toll free phone number *** ***
Verdana, Tahoma, sans-serif line-height: 19.200000762939453px;"> so all members can call and speak to a live person if there is an emergency or questions they feel are not being addressedWe work hard to keep each visitor to our site happy Participation on our website is always voluntary and no one is forced to use our website We will continue to try to help this member and hopefully be able to resolve their issue in a more timely manner to meet expectations
I have settled this via them contacting methank you
Complaint: [redacted]
I am rejecting this response because:
I still having problems getting surveys 2) The problem is not fixed yet 3) I'm requesting 2500 points to be deposited for my wasted time and over a week of not getting surveys. In addition. This is to provide goodwill going forth. Thanks.
Sincerely,
[redacted]
[redacted] is a member of our online research panel. We have a number of security system scans in place that monitor unauthorized use of our site as outlined in our terms and conditions (www.oneopinion.com/terms-conditions). Through a security scan, [redacted] account failed and was flagged...
as a robot threat and suspended.
We contacted [redacted] on 11/16/16 through e-mail and phone (left voicemails with a call back number) to resolve the matter.
[redacted] returned our call on 11/17/16 and received an explanation of the bot security scan fail and measures she could take when accessing our site to ensure her account would not be flagged in the future. She indicated that she is still interested in our program.
A $61.00USD [redacted] payment was made to [redacted] on 11/17/16 at 6:45:34 PST - transaction [redacted] and she accepted the payment.
We are dedicated to stringent data quality standards, and as such, have rigorous standards that we have to uphold. We are confident that we have explained and resolved this matter with [redacted] and look forward to her continued participation in our program.
Hi [redacted], Thank you so much for participating in our surveys! I am so sorry to hear that you have not received your reward for all of the time...
you have spent working on our site. We really value the hard work you put in to share your opinions with us about goods and services. We want to get this gift card out to you immediately and add a $10 bonus to your [redacted] gift card. Please let us know where you would like us to send this to and we will get it out in the mail ASAP. Best, [redacted]
From: [redacted] [mailto:[redacted]] Sent: Tuesday, April 07, 2015 4:14 PMTo: [redacted]...
Subject: Issue resolved Hi! I just wanted you to know that my complaint has been resolved. My reference number is [redacted]. Thanks!