CrowdStar, Inc.

Dear Mrs*** ***
Thank you so much for reaching out to us with your concerns. We have looked into this issue and we have awarded you the compensation for the Raining Pedal Challenge
Best,
Covet Fashion

Complaint: ***I am rejecting this response because:Date Sent: 3/29/7:21:AM
Revdex.com:Good morningThis email I'm sending the request is the email I use for this specific caseIn Covet Fashion I have this email attached: ***The account has the name of ***
Sincerely, *** *** Sincerely,*** ***

DearMrs*** ***
We are sorry to hear that you are unhappy with your style score. Unfortunately, there is not much we can do in this instance. We designed Covert Fashion to be entirely community driven. Your style score is solely determined by other players of the
game. The other players of the game can increase your style score by voting for your design over another player’s design. They can also lower your score by voting for another player’s design over yours. We do not control how other players vote, we do not pick the winners, and we do not temper with a player’s score.
Best Regards,
Covet Fashion

Complaint: ***I am rejecting this response because:I did apply through tap joy while playing covet fashion despite what the vendor claims, I would like to see that correspondence I only have tap Joy's word on itI am just wanting my in game diamonds I did what the offer asked Sincerely,*** ***

Hi Ms ***,
Thank you so much for providing us with your account and account email. We were able to look up your account and we were able to confirm that your account was affected by a technical bug in a Runway Rally Event. As compensation for being affected by the technical bug, we have placed a one-time courtesy of Covert Cash into your account
Best,
Covet Fashion

Complaint: ***I am rejecting this response because:
I think Crowdstar ignores the issue: Tapjoy is their partner, hence Crowdstar is responisble for ALL isssues regarding TapjoyAnd also Crowdstar ignores the fact that I said my access has been blocked to thw Ear Diamonds feature!! What is the reason for that?
Offering diamonds is insulting...having no acces to Earn Diamonds feature for over month, where I could have earned a measly minimum of 40-diamonds/day...really is insultingWhen a challenge in Covet costs from to diamonds? I expect my access to Earn Diamonds to bw restored, no more absurd error messages and a gair compensation that actually gets to my account!!
Regards,
***
Sincerely,*** ***

Hello ***,
Thank you for providing the screenshots. We followed up with Tapjoy regarding your case. Tapjoy informed us that the Advertiser disqualified you because you did not applied for the credit card through the Tapjoy offer. Unfortunately, we are truly unable to do anything on our end in this case since Tapjoy and their ad partners determine offer eligibility. Please reach out to Tapjoy to resolve this issue
Best,
Covet Fashion

Hello,
Thank you for reaching out to usWe were unable to locate an account based on your email that was providedWe also couldn’t locate any help tickets with this EmailPlease send us the email that you have registered with Covert Fashion so that we can better assist you in this matter
Kind Regards,
Covet Fashion

Complaint: ***I am rejecting this response because
First of all I have received no diamonds in my accountBut this is not the reason I am not accepting their response
It is easy to put the blame in TapjoyI have no relation with TapjoyI downloaded the app from Crowdstar and I hold them responsible for everything connected to it, including their ability to choose proper business partners that can offer to all international players, who outnumber the US players anyway, the same contditions to play and enjoy the game
Snce I complained tonyou about Tapjoy my access to the in game Earn Diamonds feature is blocked whe my daughter, who plays in her mobile phone same game next to me, has no issues and has few offersCoincidence?
I raised this issue with Covet several times and no answerI stress once again that I have no direct connection/relation with Tapjoy and me being unable to acces a feature of Covet Fashion game is entirely the responsibility of Crowdstar Inc
As I said, I invesyed cash in this game and am willing to do so in the future but only if I am offered same terms and conditions as any US playerHope my complain to you will bring no further ban or other unpleasant "inaccessibility" issues in game.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I did apply through Tap Joy via covet fashion in may during double diamond offers, I have sent the required proof of approval, tap joy says it's covet fashion and covet fashion says it's tap joy, I completed the offer provided the proof requiredTap joy is not using the correct credit card offer in their letter to me it's the no fee scotia bank card not the momentum cardI feel this is just another way they are trying to get out of paying the game currancy they owe me Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I have received partial payout for several reward but not allIt appears that Tapjoy and Crowdstar have decided to altogether dump their partners and no longer offer a way to earn rewards in excess of diamondsI must assume with the numerous complaints they decided to take that feature away forcing game players to only spend money on order to playThis is not a good solution and does not resolve the issue that I am owed another 7-8k diamondsOf anything I ask that they just give me my reward points and style the matterIt's pathetic that hundreds or thousands play this game and their greed is going to cost them to lose players in the long runFix your system and give me my reward points! Attached is two more I have not been rewarded for.Sincerely,*** ***

Dear [redacted], Thank you for reaching out to us.  We apologize that you experienced significant delays after contacting us.  We have found your issue in our system and we see that an agent is currently working with you to resolve your issue. We hope to have this resolved for...

you shortly.Best Regards, Covet Fashion

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The diamonds have been awarded now.Sincerely, [redacted]

Dear Mrs. [redacted]
 
Thank you for reaching out to us with these concerns regarding Tapjoy.  I apologize that we were not able to get to your tickets in time due to our backlog of tickets.  We have looked into the cases numbers you have raised through our help desk system and...

we have escalated all of the Case Numbers to Tapjoy.
 
We have received confirmation from Tapjoy that Diamonds for most of the reported case numbers were reviewed and are placed into your account.  Tapjoy is still reviewing Case # [redacted].
 
Thank You,
Covet Fashion

Dear [redacted],Thank you for reaching out to us with your concerns. We apologize for the inconvenience that this occurrence has caused.  Though our team was not able to adjust your score in order to compensate you for your loss in the event, We have already awarded you every...

prize for the event except for the Top Look prize.  We have confirmed that we placed the following items in your account: Still Life Dress, 25 Diamonds, and Bella Rosa Necklace.Kind regards,Covet Fashion

Complaint: [redacted]
I am rejecting this offer because it is very evident that I paid $72 and what bids and then bid on an item immediately after starting the deal from tap joy through design home. I have included 4 attachments showing that I bought the bids, showing that I made a bit immediately  after buying the beds, another attachment showing the instructions of what to do through deal Dash, and an email receipt saying that I bought the bids. All that information is clearly stating that this is a company not willing to give me the product I paid for. I bought the $72 worth of bh give me my 50,000 diamonds.
I am not sure of the tap joy case number as the email they sent me was incorrectly labeled. The number of the email is [redacted]
 Sincerely,[redacted]

Dear [redacted]:
 
Thank you so much for reaching out to us with this issue.  As you may have gathered, Tapjoy and their ad partners determine eligibility for the diamond rewards through their offers in our app. We have reached out to Tapjoy with regards to your case.  Tapjoy...

informed us that the advertiser determined that you were ineligible for the diamond award.   Please reach out to Tapjoy directly to resolve the eligibility issue.
 
Thank You,
Covet Fashion

Hello [redacted],
Thank you for reaching out to us with this concern. Our team has reviewed your account and We were able to locate the items you were not seeing and push them to your account again. At this time your Rally prizes have been placed in your closet and we apologise in...

any delay you have experienced.
Happy Styling,
Covet Fashion

Hello,  Thank you for reaching out to us with your concerns, We are sorry to say we were unable to locate an account with the provided information. Please provide a username or email linked to a covet account or reach out to us through the following email [redacted] and we will be...

happy to assist you. Best, Covet Fashion

Hello,
 
Thank you for following up with us to provide your case number and the additional information. We have escalated this case with Tapjoy for them review, you will hear from a Tapjoy Agent within 10 business days regarding the results of their investigation.
 
Kind Regards
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