CrowdStar, Inc.

Dear Mrs. [redacted]:
 
Thank you for reaching out to us. We have not been able to locate a ticket submitted under this email or your name.  In order for us to further help you with you issue, please send us the relevant TapJoy case number.  After we have received the TapJoy case...

number, we can escalate the issue with Tapjoy to resolve your case. 
Kind Regards,Home Design

Hello,
 
Thank you for reaching out to us. Tapjoy and their ad partners determine eligibility for the rewards through their offers. Customer have send us several Tapjoy case numbers through our own ticket system and we have already escalated
the issues with Tapjoy. According to Tapjoy, they...

have already awarded diamonds for all of the reports cases except one. For the one case, they are waiting for the customer to submit a valid proof of completion.
 
 Thank you,
Covert Fashion

Hello,
 
Thank you for reaching out to us with this concern. Tapjoy and their ad partners determine eligibility for the rewards through their offers. We did collect several case numbers from
[redacted] and we escalated these cases to Tapjoy all but one came back as already being...

paid out these correspond with Diamonds awarded in the system. The One that has not been
awarded yet is waiting on valid proof of participation to be given.
 
Thank you

Complaint: [redacted]I am rejecting this response because:
I still want my refund. 750 covet cash don't work when I spent almost $35 to manage to achieve the goals and we missed them because of the technical issues. No explanation was given, 30 people were affected and 30 people lost a rally because of this. It's the second time this happens. The first time I tried, I really did. But Covet's customers support kept insisting that we won the 35 pieces for the rally, when we clearly didn't. So I'm sorry, but no. I'm not happy with this.Sincerely,[redacted]

Dear Ms. [redacted]Thank you for taking time out of your busy schedule to reach out to us.   We have escalated your case with Tapjoy.  We have determined that Tapjoy has not sent the diamonds to your account.  We have asked Tapjoy to send you the diamonds as soon as...

possible.
 
We also did have some recent server issues and we have been updating our Facebook page with regards to the status of the server issues.  We now have more details available and they are located in the in-game Fashion feed.To compensate for the server error, we have provided all active players 3 pieces from our Covet Collection as well as refunded the in-game currency that you have spend on one of the events.
 
We again apologize for any inconvenience you may have had.
Best,Covet Fashion

Hello,Thank you for taking time out of your busy schedule to reach out to us.   We did have some recent server issues and we have been updating our Facebook page with regards to the status of the server issues.  We now have more details available and they are located in the in-game...

Fashion feed.To compensate for the server error, we have provided all active players 3 pieces from our Covet Collection.We again apologize for any inconvenience. If you have further concerns please reach out to us through [redacted]. 
 
Kind regards, 
Covet Fashion

Dear Ms. [redacted], Thank you for taking time out of your busy schedule to reach out to us.   We did have some recent server issues and we have been updating our Facebook Page with regards to the status of the server issues.  We now have more details available and they are...

located in the in-game Fashion feed. To compensate for the server error, we have provided all active players 3 pieces from our Covet Collection. We again apologize for any inconvenience. Best,Covet Fashion

Hello [redacted] A Guist, 
 
We understand that you have concerns about the closet value on your account. We are happy to look into this for you.  We were unable to locate an account linked to the email address you have provided to Revdex.com. Please send us your email that is linked to...

the game or your current in-game username.
 
Thank you,
Covet Fashion

Hello [redacted] [redacted]
 
, We understand that you have concerns about the closet value on your account. We are happy to look into this for you. We were unable to locate an account linked to the email address you have provided to Revdex.com. Please send us your email that is linked to the game or your...

current in-game username.
 
Thank you,
Covet Fashion

Dear Ms. [redacted], Thank you for taking time out of your busy schedule to reach out to us.   We did have some recent server issues and we have been updating our [redacted] page with regards to the status of the server issues.  We now have more details available and they are located...

in the in-game Fashion feed. To compensate for the server error, we have provided all active players 3 pieces from our Covet Collection. We again apologize for any inconvenience. Best,Covet Fashion

Hello,
Thank you again for the detailed follow up.
We have confirmed the one-time courtesy depoist 100 diamonds into your account on March 27, 9:08am PST to the account associated with your email
With regards to Tapjoy, we apologize that they cannot give you the same offers as the other US players. As we have stated prior, this is out of our control as Tapjoy has exclusive control over which offers they are able to provide through our app. 
In addition, Tapjoy provides offers based on the user’s demographic, play style, location, device information and variety of other factors. This is probably the reason why you may see different offers from your daughter. Again, we have reached out to Tapjoy with your concerns and we hope that they can better serve you in the future.
 
Best Regards,
Covet Fashion

Hello,
Thank you for reaching out to us with your concerns, We are sorry to say we were unable to locate an account with the provided information. Please provide a username or email linked to a Covet account or reach out to us through the following email[redacted] we will be happy to...

assist you.
 
Kind Regards, 
Covet Fashion

Revdex.com:Good morning. This email I'm sending the request is the email I use for this specific case. In Covet Fashion I have this email attached: [redacted]. The account has the name of [redacted].
Sincerely, [redacted]

Hello,
Thank you for reaching out to us with the concerns of this player.
We have looked into several Tapjoy Case numbers for Mrs. [redacted] and
conformed with Tapjoy and our records that the Diamonds were placed into Player's account.
We have reviewed the account for tickets borrowed...

and have found no
anomalies in the number of ticket that have been granted. We have as
a courtesy added 50 Tickets to the ticket balance.
During one of our events there was a delay in placing prizes to
accounts however this has been corrected at this time.Kind Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]8, and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Mrs. [redacted],
We apologize that we sent the wrong response.  We have escalated the case number that you have provided with Tapjoy for review.  We will send you an update on your case within 7-10 business days.
Best,
Covet Fashion

Dear Mrs. [redacted]:
 
Thank you for reaching out to us.  As you have may have gathered, Tapjoy and their ad partners determine eligibility for the diamond reward through their offers in our app.  In order to resolve any reward issues with Tapjoy, we must have a valid Tapjoy...

case number for us to escalate the issue with Tapjoy. 
 
We have tracked down the tickets that you have submitted through our own help desk system.  The case number you have provided previously came back as an invalid case number when we reached out to Tapjoy.  We have not received any new case numbers since.  Without the valid Tapjoy case numbers, we are not able to check on the status of the case or the reason why the rewards may have been rejected. 
 
Please provide to us the relevant Tapjoy case #s at your earliest convenience.  We are sorry that you have encountered a more than fair share of issues in our app and we want to make sure we resolve your case to the best of our ability.
 
Thank you,
Covet Fashion

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,
Thank you for reaching out to us with this concern. We have reviewed the Case Numbers that have been submitted and escalated to Tapjoy.  We have recently been informed and confirmed that the Diamonds have been credited to the account.
Best Regards, Design Home

Hello Honey ([redacted],
 
Thank you so much for reaching out to us with your concerns.  We have reviewed your account and found that there are no discrepancies  between the # of tokens you have spend and the # of items you have received.  We showed that you had spent...

total of 11 hair tokens and you purchased 11 hair pieces using those tokens.  Our records shows that all 11 hair pieces have been delivered into your account without any issues.
 
Best,
Covet Fashion.