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CrowdStar Reviews (23)

Dear Mrs [redacted] : Thank you for reaching out to usWe have not been able to locate a ticket submitted under this email or your name In order for us to further help you with you issue, please send us the relevant TapJoy case number After we have received the TapJoy case number, we can escalate the issue with Tapjoy to resolve your case Kind Regards,Home Design

Dear Ms [redacted] , Thank you for taking time out of your busy schedule to reach out to us We did have some recent server issues and we have been updating our Facebook Page with regards to the status of the server issues We now have more details available and they are located in the in-game Fashion feedTo compensate for the server error, we have provided all active players pieces from our Covet CollectionWe again apologize for any inconvenienceBest,Covet Fashion

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe diamonds have been awarded now.Sincerely, [redacted] ***

Dear Mrs [redacted] : Thank you for reaching out to us As you have may have gathered, Tapjoy and their ad partners determine eligibility for the diamond reward through their offers in our app In order to resolve any reward issues with Tapjoy, we must have a valid Tapjoy case number for us to escalate the issue with Tapjoy We have tracked down the tickets that you have submitted through our own help desk system The case number you have provided previously came back as an invalid case number when we reached out to Tapjoy We have not received any new case numbers since Without the valid Tapjoy case numbers, we are not able to check on the status of the case or the reason why the rewards may have been rejected Please provide to us the relevant Tapjoy case #s at your earliest convenience We are sorry that you have encountered a more than fair share of issues in our app and we want to make sure we resolve your case to the best of our ability Thank you, Covet Fashion

Dear [redacted] : Thank you so much for reaching out to us with this issue As you may have gathered, Tapjoy and their ad partners determine eligibility for the diamond rewards through their offers in our appWe have reached out to Tapjoy with regards to your case Tapjoy informed us that the advertiser determined that you were ineligible for the diamond award Please reach out to Tapjoy directly to resolve the eligibility issue Thank You, Covet Fashion

Hello [redacted] A Guist, We understand that you have concerns about the closet value on your accountWe are happy to look into this for you We were unable to locate an account linked to the email address you have provided to Revdex.comPlease send us your email that is linked to the game or your current in-game username Thank you, Covet Fashion

Dear [redacted] ,Thank you for reaching out to us with your concernsWe apologize for the inconvenience that this occurrence has caused Though our team was not able to adjust your score in order to compensate you for your loss in the event, We have already awarded you every prize for the event except for the Top Look prize We have confirmed that we placed the following items in your account: Still Life Dress, Diamonds, and Bella Rosa Necklace.Kind regards,Covet Fashion

Hello, Thank you for reaching out to us with this concernWe have reviewed the Case Numbers that have been submitted and escalated to Tapjoy We have recently been informed and confirmed that the Diamonds have been credited to the account Best Regards, Design Home

Hello, Thank you for reaching out to us with your concerns, We are sorry to say we were unable to locate an account with the provided informationPlease provide a username or email linked to a Covet account or reach out to us through the following email [redacted] we will be happy to assist you Kind Regards, Covet Fashion

Hello, Thank you again for the detailed follow up We have confirmed the one-time courtesy depoist diamonds into your account on March 27, 9:08am PST to the account associated with your email With regards to Tapjoy, we apologize that they cannot give you the same offers as the other US playersAs we have stated prior, this is out of our control as Tapjoy has exclusive control over which offers they are able to provide through our app In addition, Tapjoy provides offers based on the user’s demographic, play style, location, device information and variety of other factorsThis is probably the reason why you may see different offers from your daughterAgain, we have reached out to Tapjoy with your concerns and we hope that they can better serve you in the future Best Regards, Covet Fashion

Complaint: [redacted] I am rejecting this offer because it is very evident that I paid $and what bids and then bid on an item immediately after starting the deal from tap joy through design homeI have included attachments showing that I bought the bids, showing that I made a bit immediately after buying the beds, another attachment showing the instructions of what to do through deal Dash, and an email receipt saying that I bought the bidsAll that information is clearly stating that this is a company not willing to give me the product I paid forI bought the $worth of bh give me my 50,diamonds I am not sure of the tap joy case number as the email they sent me was incorrectly labeledThe number of the email is [redacted] Sincerely, [redacted]

Dear Mrs [redacted] , We apologize that we sent the wrong response We have escalated the case number that you have provided with Tapjoy for review We will send you an update on your case within 7-business days Best, Covet Fashion

Hello, Thank you for reaching out to us with your concerns, We are sorry to say we were unable to locate an account with the provided informationPlease provide a username or email linked to a covet account or reach out to us through the following email [redacted] and we will be happy to assist youBest, Covet Fashion

Hello, Thank you for following up with us to provide your case number and the additional informationWe have escalated this case with Tapjoy for them review, you will hear from a Tapjoy Agent within business days regarding the results of their investigation Kind Regards Home Design

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] 8, and find that this resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] , We understand that you have concerns about the closet value on your accountWe are happy to look into this for youWe were unable to locate an account linked to the email address you have provided to Revdex.comPlease send us your email that is linked to the game or your current in-game username Thank you, Covet Fashion

Hello,Thank you for taking time out of your busy schedule to reach out to us We did have some recent server issues and we have been updating our Facebook page with regards to the status of the server issues We now have more details available and they are located in the in-game Fashion feed.To compensate for the server error, we have provided all active players pieces from our Covet Collection.We again apologize for any inconvenienceIf you have further concerns please reach out to us through [redacted] Kind regards, Covet Fashion

Complaint: [redacted] I am rejecting this response because: I still want my refundcovet cash don't work when I spent almost $to manage to achieve the goals and we missed them because of the technical issuesNo explanation was given, people were affected and people lost a rally because of thisIt's the second time this happensThe first time I tried, I really didBut Covet's customers support kept insisting that we won the pieces for the rally, when we clearly didn'tSo I'm sorry, but noI'm not happy with this.Sincerely, [redacted] ***

Revdex.com:Good morningThis email I'm sending the request is the email I use for this specific caseIn Covet Fashion I have this email attached: [redacted] The account has the name of [redacted] Sincerely, [redacted] ***

Hello [redacted] , Thank you for reaching out to us with this concernOur team has reviewed your account and We were able to locate the items you were not seeing and push them to your account againAt this time your Rally prizes have been placed in your closet and we apologise in any delay you have experienced Happy Styling, Covet Fashion

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