Crown Chrysler Jeep, Kia, & Eurocars - Mercedes Benz

This is now I believe the 7th complaint/review this gentleman from Idaho has slanderred our company/staff with...after speaking with our staff, in a nutshell: Mr*** was sent paperwork whereas the $DOC fee and I believe $in title fees were added to the selling price...this
really upset him. He also noticed that the vehicle had several hundred more miles than advertised - the vehicle had been in oiur posession for quite some time so the miles from the point of acquistion were higher ...we do not change the advertsied miles everytime the vehicle is 'demo'd'/driven although the exact mileage was represented on the paperwork. The shipping to Idaho was also becoming an issue so the pre-owned manager simply cancelled the transaction. This was not some unusually rare vehicle - as the customer states, there were more just like it out there all across the country - it's a series BMW. Mr*** was never threatened - our pre-owned manager simply did not want to ship a vehicle to Idaho if the customer was going to find the smallest blemish / flaw or whatever and risk a reaction like he did with the $or the mileage. It was a business decision...to risk and ultimately pay thousands to transport a vehicle to and from Idaho if/when the customer decides for wharever reason that we must take back the vehicle would not have been wise in this case. We do apologize as it was definately a waste of time for all involved

The new vehicle that the customer purchased in did have an engine issue once the vehicle reached 60,miles, then again at 89,miles and 105,miles of which there was zero cost to the customer even though it was out of warranty. At 141,miles, we did tell the customer he would
need to pay for a repair which he declined and kept driving the vehicle - now with 151,miles, this issue has damaged the camshaft / rocker arms whereas his responsibility is $1600. Crown is offering to replace the 'head' again, at zero cost. The total in repairs thus far that the customer has had to pay is roughly $over the last years and 150,miles. He is a valued customer whereas Crown has absorbed well more than it's fair share of 'out of warranty' repairs - we suggested that he trade the vehicle as he drives 25,miles per year and is looking at the reconditioning costs to exponentially increase as he approaches 200,miles

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

The sales manager never said it was gone, or sold so that is a lieSecond they just admitted to advertising practices

I am told that there was a definite oversight as the bank is requiring a refundable security deposit due to the customers credit history ( this is a very rare occurrence)...,we have offered to absorb this cost although he still would need to sign a new bank contract we have no problem
reversing the transaction...it doesn't appear that either party is satisfied

Crown Mercedes has all repair information, which BTW was sent to Revdex.com.org previouslyIt was near years agoThis is the reason that Crown Mercedes reject the repair again

There are two types of warranty's available, one is exclusionary coverage and one is stated coverage...the exclusionary will state what is not coverred and stated states what is coverred. The customer would have recieved a copy which apperently they did have as the GMC dealer was able to
review the coverage and decline the radio knob. Within the verbiage some warranty's use, the phrases 'powertrain' or 'bumbper to bumper' may be used to describe the 'limited' warrannrty's they recieve. Powertrain refers to Engine, transmission and drive axles whereas bumper to bumper would include components that include and go beyond the drivetrain, including components such as the altenator, cooling and electrical sytems etc.Of course, every warranty is limited, will not pay for trim pieces, damage, windshields, fluids, wearable items such as brake pads, rotors, belts , windshield wipers, rips, tears etc.... these are not coverred under the factory warranty as well. So the warranty they have in their possesion will state the coverage they recieved (which happens to be excellent coverage which does cover much of the expensive components). If they would like to cancel this warranty, they certainly may...no warranty I believe would replace a radio knob - they would recieve the prorated portion of the cost.As far as recalls, the dealership does its best to investigate safety recalls from other manufacturers (we are not a GMC dealer) that constitute or are defined as a 'stop sell'...I would imagine this was not the case with this particular vehicle

I am rejecting this response because:So your dealership finds it to be ok that your sales people lie to there customers about a vehicle being wrecked or about your vehicles period? If I had known all of this in the beginning, and your sales rep didn't lie to me, I would not have bought this car to begin withEspecially at the price I paid for itYou go ahead and continue to lie to your customers, I will take my business elsewhereMaybe Crown Mercedes is the only dealership that doesn't care about new customers, but I am betting someone out there doesHard lesson learnedBut I learnedNever buy another vehicle from Crown again!
Regards,
*** ***

The Mode door actuator is the same thing as a Air Delivery Mode Control which is a covered part as CLIMATE CONTROL still need reimbursement for this installation. The SEAT TRACK is not replaced yet until this is we are not Satisfied! Dealership keeps saying A Mode Door Actuator and Air Delivery Mode are not the sameWhen I have three family mechanics that tell me it is a Climate Control Electronic part that the warranty company should of took care ofI am still asking this dealership to FIGHT to get our money back until I do will not be satisfied on this complaint!

On April 27th 2015, the S Class was towed to our dealership, *** Eurocars, afterhours and dropped in the back parking lot. The key was dropped in our ‘night drop’ with a description of the vehicle, telephone number and name. The next day, our Service Advisor, *** called the
number and spoke to a man who introduced himself as ***, a family friend or family member as well as the liaison of *** ***, the owner who had inherited the vehicle from her father. The vehicle was inoperable, would not start, the air suspension was out, many interior panels had been removed, there were signs of water intrusion throughout the vehicle and moss had accumulated on the exterior. They had approved our Service department to diagnose the issues as well as to get the vehicle running.After many hours of tracing the wiring harness and electonics, our technicians were able to replace a faulty power distributor which allowed the vehicles engine to turn over. Major faults were dianosed in the sign acquisition module (SAM), fuel relay and other components which were experiencing corrosion from either direct water contact oe excessive moisture. On May 21st, *** did speak with the owner in person, reporting that it would take an estimated $3-$just to get the engine to continue to run as well as to lift the vehicle off the ground as the air suspension pumps were outl. In fact, to bring the vehicle back to mechanically sound condition would cost more than the vehicle was worth. Ms*** asked if *** would be interested in buying the vehicle. Our preowned manager was able to find a salvage yard which would pay $for for the vehicle.At this point, Ms*** stated that she had a potential buyer and that *** would come back to remove the vehicle. *** *alled ***, asking that he put the vehicles key under the floor mat and leave paperwork on the front seat - that he would tow it out a later date. That was the fianl communication that *** had concerning this vehicle. If a buyer from M&S motors in Marysville our dealership, they did not speak with ***, nor did anyone else describe anything about this vehicle

This vehicle is a Mini Countryman with 42,miles...the brakes passed with a minimum of mm of pad depth ( more than the minimum requirement if certified by the manufacturer). We did reach out to the customer the moment she contacted us....the customer did speak with our service
director who asked that we re-inspect the vehicle as we believed if there is a timing belt issue, it could be covered under factory warranty with so few miles. If not, we could install one if needed at our Mercedes-Benz service department although again, there would be no reason this should of needed a timing belt with so few miles - if it did, it could be covered under the factory warranty.. The vehicle was at the Mini dealership across the street, just about yds away from our service department. The customer had asked that we send our service records so we could discuss the situation - FedEx attempted to deliver on 4/27, 4/and 5/but could not deliver ( we do have all the records from FedEx) In the multiple calls made to the customer, we were able to speak with her twice... we could not convince her to let us re-inspect the vehicle. She was told that we would need to see the vehicle and to please have it released to Crown. We have now been told by the dealership that she already approved the repairs and picked up her vehicle. Since she would not allow us to inspect the vehicle, return our calls or accept our FedEx communications, we will not pay for a timing belt that a)could have been covered under warranty or b)could of been installed by Crown at almost zero cost to the dealership

The complainant has sent this story to every review site slandering Crowns namebecause we did not to sell him a vehicle. There is nothing to 'make right'...he immediately exhibited this type behavoir the moment one of our salespersons didn't respond to an email within minutes (so he demanded another).. we thought we agreed on a price.. we sent him paperwork and then he claimed the price was $off what he anticipated (this is where he really went sideways), that the paperwork was missing items (it wasn't), that the mileage wasn't correct ( the advertisement displayed the miles on a photo of the odometer when it was initially traded in) and the shipping to Idaho became a problem (he initially stated he would arange trucking) - Our management team decided it was best to discontinue negotiations and just stop as he was really getting 'wound up'. For him to say that we tried to 'bully' him is absolutely untrue ...we had zero leverage of any kind over him...we had a used vehicle, one of over we have at all times, we couldn't get together on the price or transportation...that was that....it's not uncommon that the two parties cannot get together on an agreed upon price or details

We are not sure how to respond - customer vehicle is 13 years old and out of warranty...he orderred a key from another dealer which includes the cost of programing but refuses to have the other dealer do it - unlike a garage door remote, it does not program in a few minutes....it was...

also explained that any daignostic charges are included in the repair cost once the repair is completed....we otherwise would charge for diagnostics.  Not sure what he wants at this point?

The buyers order (sales order) had the sales price, DOC fee and title fees adding up to more than the buyer was willing to spend by $288.  The transaction did not get executed because of this...the buyer / seller could not agree.

I no longer wish to pursue complaint ID [redacted]. Thank you for your assistance.

The vehicle was sold, and yes, it did not sell for $175 - it sold for over $52,000....there was a glitch in the system that did not delete the vehicle, leaving a $175 balanace. We certainly apologize if this gentleman truly believes we posted this price purposefully.

Every vehicle that is for sale from any of our dealerships come with a free CarFax report - they are posted on our websites, Autotrader, Cars.com or any ther site where our vehicles are posted for sale. They are also available at any time from CarFax for a small fee but of course free from Crown....

 Mr. [redacted] is accurate that Mr. H[redacted], the salesperson  or 4 years did leave the dealership although the entire management team was / is available at any time.  This is the first that we are being notified that there is an issue.Reviewing the CarFax, one can see that some 'damage' was reported in June of 2012.  It must have been minor as the vehicle was then manufacturer certified by [redacted] a couple of years later.  A vehicle cannot be Certified if there are signs of previous serious damage - the technicians must investigate any issues pertaining to 'damage', accidents, frame or unibody damage'.  The CarFax does not indicate 'frame or unibody damage' which would exclude the vehicle from being factory certified.Mr. [redacted] can certainly trade this vehicle for another - the value would not be same as it was in 2015 although the value has gone down like any other vehicle since 2015 i.e the depreciation would be the same regardless of the CarFax depending on the mileage Mr. [redacted] has driven.

The consumer has not only registered a complaint with the Revdex.com but also has notified the local News agencies.  Crown has taken care of this customers major engine work expenses outside of the warranty since the vehicle reached 100,000 miles.  Currently with 151,000 miles Crown was still willing to discount the work and throw in a $2500 cylinder head but this was not acceptable.  At this point, we do ask the consumer to visit another authorized Chrysler dealership in town for this repair as he believes this to be a factory workmanship issue but doesn't care who fixes the problem as long as someone else pays the full amount. We recommended that he trade or stop driving this vehicle 25,000 miles per year as his reconditioning costs are going to increase exponentially as he nears the 200,000 mile mark and again, will blame Crown / Chrysler for all subsequent repairs as he's been doing thus far.

I provided all documents, but Revdex.com follows Crown statements and not my as a consumer. Here is the chronology what Crown did.1. Crown broke my car Add Blue tank during my car maintenance and it was repaired by [redacted] Mercedes. Revdex.com and MBUSA have it registered. This repair cost me near $1300. Revdex.com didn't react anyhow on the case. 2. During the repair [redacted] Mercedes did find the transmission leak. Please take a look the [redacted] Mercedes invoice. It is there.3. I went to Crown Mercedes to repair the transmission leak, but Crown did unrelated repair and charge me $1333.30. The transmission leak didn't stop.4. On March 2 I went to Crown Mercedes again and I insisted to fix the transmission leak as it was pointed by [redacted] Mercedes. Dave K[redacted]r saw the [redacted] Mercedes statement. Crown charge me again for the same second repair, but I noticed the engine oil leak which I never had before.  Crown Mercedes broke my car again and they ask $2500 for the repair.    After being serviced by Crown Eurocars, is your vehicle in working order? No    Do you agree that the services that you’ve been charged for have been performed on your vehicle? No, how did I get the engine oil leak? The engine oil was not replaced.    Do you feel you were billed for a service not provided?  Yes.  If so, what do you feel you've been charged for? It was done unrelated repair to fix the transmission oil leak. In addition Crown charge me for the Add Blue liquid which was not filled up. Revdex.com has the evidence.

I am rejecting this response because Crown Mercedes still has made no effort whatsoever to right any of their wrongs. They need to understand that it's not okay to manipulate, bully and deceive their customers. There are similar reports about Crown Mercedes on various internet discussion forums and automobile dealership review websites. Someone has to take a stand against this lowly dealership.