We disagree with Nationwide’s assessment of liabilities, so is our insurance company ( [redacted] )Our insurance company determined Nationwide’s client is 100% responsible We are going to use our insurance to repair the car and [redacted] will try to recover payment from Nationwide Contacting Revdex.com is a step that we hope will make Nationwide be more objective in their assessmentUnfortunately Nationwide is intransigent This is not words against wordsWe have facts below: [redacted] admitted his fault by offering to pay me cash if the damage is not too great Nationwide representative confirmed that [redacted] said he did not see my car and he backed into my car I called the police (who did not show up) at the sceneThe police suggested that the person who was responsible for the accident needs to give his insurance information, driver’s license, license plate and phone number to the other person who was not responsible for the accidentSo I took a photo of [redacted] ’s insurance card, while [redacted] did not ask for mine at all This provides further evidence of liability of Nationwide’s insured client On March 18th at 11:48am Pacific Time, a Nationwide representative called me (the number he called from is ###-###-####)He said that he reviewed the case and felt assigning me 30% of liability is too high Based on the facts, Nationwide’s client is 100% responsible for this accidentI am contacting Revdex.com to dispute the liability, but also report the Nationwide’s dishonesty in this case We also filed the complaint against Nationwide to [redacted] State Office of the Insurance Commissioner (OIC) about their totally dishonest and unprofessional way of conducting businessTo avoid compensating our damage in the accident, Nationwide changed their stories several times In our complaints to OIC, we urged OIC to protect the interest of [redacted] State residents, and put pressure on Nationwide to correct its dishonest behaviorWe also urged OIC to examine if Nationawide complies with [redacted] State’s laws and regulations, and to examine if Nationwide and its employees have a pattern of dishonest and unethical behavior and prosecute them to the fullest extent of the laws of [redacted] State Regards, [redacted] ***
Thank you for your assistance with this matter As I have spoken with a number of various individuals regarding this accident and cannot remember the exact dates and times of all calls, I obtained a detailed call log from my cellular phone provider In her response, [redacted] asserts that all calls to [redacted] were returned, however, I have included the copy of my cellular phone records that indicate otherwise [redacted] ’s claim that I spoke with [redacted] on September 17, is not indicated in the telephone records As seen in the records, [redacted] e did not call and speak with me on September 17, The records show that attempts at contact were made on September 8, 2014, none of which were returned During these attempts messages were left for both [redacted] and Nicole Albert I awaited a response for days before I attempted to phone [redacted] again Messages were left for [redacted] again on September and 29, and [redacted] finally answered a call that was made on September 30, 2014, as the records show this was a minute telephone call It was during this conversation that [redacted] advised me to file the claim with my own insurance company as [redacted] was awaiting a statement of the accident from her insured When I informed [redacted] that I would be calling again for an update as the accident occurred approximately a month earlier she informed me that calling again nor filing a complaint with the [redacted] Department of Insurance would speed up this process and that she might just deny the claim The fact that [redacted] brought up the possible denial following this statement was taken as a threat if further action was taken As for proof of [redacted] denying the claim in retaliation for filing the complaint with the [redacted] Insurance Department, it seems impossible to prove [redacted] ’s mental impressions and intentions, however the timing of the denial is extremely suspect I was informed by [redacted] , who was the Consumer Services Investigator with the [redacted] Insurance Department that a fax was sent to [redacted] , [redacted] ’s direct supervisor and [redacted] telephoned [redacted] at work to inform her of the denial less than hours after receiving the fax The timing of the denial coupled with the comments made directly to me in the September 30, telephone conversation rest solely on circumstantial evidence, however it seems impossible to have complete undeniable proof If [redacted] has any suggestions as to how she would like me to prove these allegations, I would be more than happy to attempt to obtain this evidence The repugnant behavior of Nationwide’s employees is only overshadowed by the fact that the company utterly refuses to admit a mistake While refusal to admit fault by placing blame on someone else may have excused behavior at the age of four, this type of conduct is not acceptable for professional adults The defamatory statements made by Nationwide’s insured, and repeated by Nationwide’s employees, regarding [redacted] ’s driving capabilities are completely without merit and factually untrue To this date, I have be required to take time off from work and paid for gas to take my vehicle to the car dealership to have repairs made that were solely caused by Nationwide’s insured Furthermore, the mechanic that performed the repairs noted the location of the damage and inquired as to why my insurance company was paying for the damage as the placement clearly indicates that the other driver is at fault Nationwide is adamant to take this case to Intercompany Arbitration, which is further prolonging repayment to myself and my own insurance company as Nationwide is unable to prove the allegations made by their insured In the meantime, I have been denied the full use and enjoyment of my personal property from August 29, up to November 24, Furthermore, in order to have the repairs made I was forced to take time off from work and have incurred additional expenses, such as the gas used to drive to the dealership, and have the money used to cover my deductible tied up until these two insurance companies decided to have this matter resolved If the conduct of Nationwide is acceptable, this to me is completely asinineThis conduct can only be likened to that of a dead-beat dad refusing to pay child support until absolutely forced to Should this behavior be allowed, no insurance company would ever admit liability and every single car accident that occurs would clog up the court system The recent actions of Nationwide stand as testimony for the need for attorneys and litigation when dealing with behemoth insurance companies Nationwide’s actions in this situation appear to be a delaying tactic as further evidenced by the fact that Nationwide is insisting on Intercompany Arbitration While Intercompany Arbitration will settle the matter between both insurance companies, it does absolutely nothing for me From the very beginning all I have received as a result of this accident is extreme stress and anxiety and in the end will only be rewarded with the exact amount of money I paid as my deductible, which was rightfully mine to begin with Also, Nationwide assumes that this is strictly a property damage case, however, that has not fully been determined at this point in time This whole experience has shown me that Nationwide Insurance Company and its agents are totally lacking in professionalism and would take any measures at my disposal not to recommend Nationwide Insurance Company to anyone Harleysville Insurance’s slogan is “Good people to know,” however; the company and I apparently have differing opinions on the definition of the word good Sincerely, [redacted]
[redacted] *** has yet to respond to [redacted] ' complaint regarding the diminished value based on what the car accident did to [redacted] ' CARFAX reportPlease respond to this concernRevdex.com can you see [redacted] ***' blatantly ignoring [redacted] ' concern regarding how his diminished value amount of $does not factor in how his now comprised Carfax report affects the current resale value of his vehicle? The reason this question has not been answered in any of our emails to Nationwide is because they have not factored the comprised Carfax report into the $If Nationwide factored the diminished value regarding the comprised Carfax report, the statement regarding the reasons why they choose to only pay $would have specifically stated this (but it did not) and second, they would have made [redacted] ' whole in this situation (but they did not) [redacted] ' is left at a loss in this situation and the only thing that can make this situation right and whole again is if [redacted] ' is given compensation for the true diminished valueFYI- [redacted] ' has not heard any correspondence regarding [redacted] ***' alleged contact with the [redacted] State Office of the Insurance Commissioner [redacted] ***' clearly reveals that he has had no contact with the State Commissioner because he so eloquently stated that he responded to the "State of [redacted] Department of Insurance," however, there is no such thing as the "State of [redacted] Department of Insurance." I believe [redacted] ***' meant to lie about contacting the " [redacted] State Office of the Insurance Commissioner." [redacted] ***', Nationwide, or whoever...please take [redacted] ' seriously and give him the compensation he is owed Regards and Happy Holidays!
They raised my premiums without notifying me there representatives are very rude when I called with questionsI use to pay they raised to without an explanationWhen I called to cancell the premium with Theresa at their office location in Houston she did not let me that I will have a balanceNation wide has unconvinced me a lot because of their terrible & unprofessional repsI should not owe anything Regards, [redacted]
[redacted] This letter is a follow up response to the complaint filed with your agency by [redacted] regarding her auto policy cancellation refund and bank fees incurred [redacted] is asking us to reimburse her bank fee for cashing a refund check that a stop payment was placed on [redacted] was informed not to cash the refund that was issued regular mail to her PO BoxShe was informed to cash the UPS refund that she would receive at her home physical address [redacted] cashed the mailed check causing her to receive the $service charge because of a stop pay that was placed on that check Our records verify the overnight UPS refund of $has now been cashed by [redacted] on October 17, However, due to the confusion, we have also issued a refund of the $for reimbursement of the bank fees The $refund check should reach [redacted] in – business daysWe apologize for any inconvenienceIf further assistance is needed in this matter, please contact our Customer Relations Coordinator, [redacted] , toll-free at ###-###-####, ext#####, direct at ###-###-####, or by email at [redacted] Sincerely, [redacted] Nationwide Affinity Insurance Company of America
[redacted] Thank you for your recent inquiry regarding a complaint you received from [redacted] on November 12, If I do not provide the information you need for this matter, please do not hesitate to let me know [redacted] has a Nationwide Mutual Fire Tenants HT-policy that provides coverage for his personal property His policy provides coverage for replacement value of property damaged by a covered loss The policy pays actual cash value at initial settlement and once documentation is received confirming the property has been replaced, an additional payment may be issued for remaining depreciation as indicated on the estimate provided to the insured [redacted] was issued a check on June 4, 2014, in the amount of $3,389.67, for the actual cash value and sent a copy of the estimate for his property that was damaged in the loss On the same date, the insured was sent a letter regarding how to recover the depreciation for his property, as the adjuster was unable to reach [redacted] by phone to discuss this In addition, Nationwide attempted to reach [redacted] on June 10, July and September 10, regarding the depreciation with no response Another letter was sent to [redacted] on July 8, 2014, addressing how to recover depreciation withheld on his property, but again no response On November 19, I called and emailed [redacted] and received a response via email indicating he was not available to discuss his claim but rather would attempt to contact me the following day to discuss it Based on my review, the documentation needed to review for additional payment has not yet been received from [redacted] and Nationwide has made attempts to reach out to him for this documentation with no success I will continue to reach him to discuss the claim further as we strive to meet our customer’s needs, but understand that sometimes we are unable to do soIf you should have any questions or wish to discuss the matter further, please feel free to call me Regards, [redacted] Office: ###-###-#### Fax: ###-###-####
The information the company is given is incorrectI was never told that I could provide proof that my child had movedThat would have been very easy to doThe fact that a late payment was made has nothing to do with the fact that nationwide gave me inaccurate informationWhen I spoke to the daughter she told me that her quote was an estimate but she assutrf me that if it would be more, it wouldn't be a few dollars in differenceShe also told me that if I added a second vehicle, it would be cheaper which is why it was very surprised I received a bill with almost $added to my original policyI specifically asked several times because I knew my situation and circumstancesThere's no way they can tell me that they were that far off of quoting and had no idea.This lady has been working in this office for yearsI don't feel this is right and I immediately asked them to correct the error which was not my fault in any wayI am asking that this is corrected immediately and if this lady has any type of integrity, she'd tell the truth and do what she knows is rightI am went to them because I wanted their servicesHowever, I didn't want to be cheated out of my moneyI actually found the cell phone that I recorded that particular call and I asked her several times about the priceShe specifically said $40..I'd be more than happy to send you my phone so you can listen to itI don't use the phone any longer so I don't mind sending it to you Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am also requesting that proper training be provided to claims agent to prevent this type of mistake occurring in the future and to prevent wasted use of the company's resources as well as to reduce frustration to customers
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com,I have been in communication with the Local Nationwide Agency and we have resolved this issue and I was advised that another insurance company was involved Thank you for your assistance [redacted] ***
I was not notified at the time that there would be additional charges and no legally they are not required to rate or exclude every person in the household if they are of driving age because I spoke to several insurance companies and the one I switched to didn't rate him or exclude him until he actually had his licenseThey are back charging me without noticeThey didn't send notice until 8/Had I been notified at the time I wouldn't have changed the policy I have filed a complaint with the department of insurance and attorney general's officeI am not paying for something when I wasn't advised that there was a chargeThey wait weeks until the policy was canceled to say, oh we should have charged youThat's not ethical Regards, [redacted] ***
This letter is a response to your request for additional information regarding the complaint of [redacted] on his automobile policy [redacted] ’s policy renewed effective March 19, 2014, with a semi-annual premium of $1,The policy billed on an installment account with payments due on the 19th of each monthPayments were originally set up to be automatically withdrawn from the members banking account On February 21, 2014, Nationwide billed $203.70, due on March 19, The payment was received on time through the electronic funds transfer (EFT) payment methodOn March 25, 2014, Nationwide billed $due on April 19, On April 3, 2014, [redacted] called into the service center and indicated he desired to cancel his policyHe was advised he would need to sign a cancellation request and the document was issued to him via emailThe automatic draft was stopped by the service representative due to the pending cancellation of the policyThe member however was not advised that the automatic draft was stoppedThe cancellation request form was not received and due to the stopped automatic draft, the payment due on April 19, 2014, was not automatically withdrawn from the banking account on fileNationwide issued of Notice of Cancellation indicating the payment must be received by May 11, 2014, to continue coverageThe policy cancelled for non-payment of premium effective May 12, On May 13, 2014, the policy was reversed to show no lapse in coverage when the error was discovered and a payment of $was receivedThe payment paid the bill due in April plus one $late feeThe installment account was unable to bill for May due to this errorThe balance due on the policy was divided evenly over the three remaining months in the policy term, and a bill for $was issued for June 19, On June 25, 2014, when payment was not received a Notice of Cancellation was issued indicating payment must be received by July 11, to continue coveragePayment was not received and the policy cancelled effective July 12, 2014, per the Notice of CancellationA final bill of $issued on July 18, 2014, following the completion of the cancellation process On March 27, 2015, the cancellation date was changed from July 12, 2014, to July 11, 2014, per documentation submitted by the member indicating alternate coverage was obtainedA credit of $applied to the account reducing the balance due to $I have waived the $late fee from April due to the billing account errorThe balance due is reduced further to $The balance due reflects premium owed for coverage extended from March 19, until July 11, There was no contact from the member and there were no payments received from the member from the time the policy cancelled in July of 2014, until March of The balance due is accurate and has been turned over to a third party for collection [redacted] may contact CCS directly at ###-###-#### to set up a payment arrangement A complete premium and payment history has previously been provided for this policyAttached please find a copy of the Notice of Cancellation dated June 25, 2014, and the final bill dated July 18, Additionally, regarding the concern that the policy was set to cancel due to claims history; the claim dates were 12/27/2012, 03/14/2013, 01/30/2014, 05/23/and 05/29/State statutes allow for the non renewal of automobile coverage for even a single accident for which a policyholder is responsible, the 03/14/incident was an at-fault claim We strive to meet our customer’s needs, but understand that sometimes we are unable to do soWe trust this will resolve all pending concerns However, if you have any other requests or questions regarding this matter, please feel free to contact meSincerely, [redacted] Nationwide Insurance Company ###-###-####, Ext [redacted]
Dear [redacted] Thank you for the opportunity to respond to [redacted] ***’s concerns I have reviewed the concerns and the accident involved in this complaint along with the Nationwide ClaimPlease accept this letter as a summary of our actions taken and resolution of the concern This concern stems from a personal auto accident on December 6, 2014, involving our insured, [redacted] The claim was reported to us on December On December 24, 2014, we completed our initial contact with our insured and [redacted] and obtain the facts of loss Both parties were guided to park in a special parking lot for cruise passengers Upon returning from cruise [redacted] noticed damage to his vehicle which was allegedly cause by our insured vehicle We have completed our investigation and determine that our insured did not cause damage to [redacted] ***’s vehicle, and there was no damage to our insured vehicle We completed an appraisal only for [redacted] vehicle which verified that there was no paint transfer from our insured vehicle, and only a dent was noticed We communicated verbally and in writing to [redacted] ***, that we will not be accepting liability for his damages as there was no damage to our insured vehicle and no evidence to support we caused the damages to his vehicleWe have also spoken with his daughter and explained our final liability decision and that will not be taking care of his damages, advising of the option to file a claim with their insurance carrier On January 23, 2014, we spoke with [redacted] ***’s insurance carrier [redacted] and explained our liability decisions and claim status at that timeThey also agreed with our liability decision after reviewing the photos of [redacted] ***’s vehicle We hope we have answered the consumer’s questions or concerns that were brought forward with this concern and if there is any additional information needed or clarification on any concerns, please let me know Sincerely, [redacted] Nationwide Property & Casualty Insurance Company ###-###-#### [redacted] / [redacted] Style Definitions */
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] [redacted] *** [redacted] ** [redacted] [redacted] [redacted] *** [redacted] [redacted] *** This letter is in response to the inquiry received from your office on November 25, We are continuing in our efforts to attempt to find coverage for our customer’s loss to her HVAC system We have requested documentation from her on her home warranty policy, which she states she canceled as a result of being offered our Equipment Breakdown endorsement (####) If we can verify that the home warranty policy would have covered her loss, we will extend coverage on a one time basis due to a misunderstanding regarding coverage under our endorsement We have contacted the home warranty company and have been advised that they cannot provide us with any specific information regarding the policy [redacted] had as we are not the direct customer and for privacy purposes They will; however, provide the information to [redacted] directly Via [redacted] ***’s insurance agent, we have asked that she follow up with the home warranty company to obtain the information requested If you require further assistance in this matter, please contact our Customer Relations Coordinator, [redacted] , toll-free at ###-###-####, Ext#### or by email at [redacted] Sincerely, [redacted] Western Claims Zone Allied Property & Casualty Insurance Company Phone: ###-###-#### Email Address: [redacted]
[redacted] *** [redacted] [redacted] We are writing in response to your inquiry into [redacted] ***’s claim We inspected [redacted] ***’s claim on September 24, At the time of our inspection we did not find any hail damage [redacted] ***’s contractor informed us that he had found hail damage to her roof We hired [redacted] , an independent structural engineer firm to inspect the roof and determine if there was hail damage [redacted] inspected the home on September 30th and determined that there was no hail damage to the shinglesThis information has been provided to [redacted] *** Thank you for providing us with the opportunity to review the claim Sincerely, [redacted] , Nationwide Affinity Insurance Company Phone: ###-###-#### [redacted]
I would like more information to why the vehicles I provided links to were not considered the same as the vehicles I ownI think the vehicles I provided links to were more in line with my vehicle because unlike the vehicles value scope provided info for, mine was by the same conversion company which makes a big differencesI provided link to Regency Conversion which is what my vehicle is and not what you compared it toI provided info for a Regency Coronado LX which is exactly what I haveWhy was that comparison not acceptableAnd my vehicle was in very good condition before the accidentIt had no dents, no rust and only minor wear to the seats which was in line for it ageIt is not fair you judge it in poor condition after it has been wreckedThe conversion package I had applied to the van ," Coronado Regency Lx" is a much better quality and more expensive conversion package than any Value Scope used to compare my vehicleEven in the comparison there were many options that Value Scope could not even price and left blank on their comparisonAnd many options they don't even list, because it is not common on a express van and come only with true conversionsFor instance "value scope" list my van with body side moldings, I have documented proof that that is $and the rear step bumper is $it is listed on the value scope appraisal, but their was no monetary value added to my vehicle for these optionsAre you going to increase the value of my van by $for these omissions ? Probably not since you chose not to believe every thing I have stated about the value of my vanI have over and over again put forth a detailed explanation with proof of why the valuescope evaluation is wrong and why I believe my van is worth more, and in return your only response has been no, with no explanations why the info I have provided you is wrongYou mentioned the info I provided you was of VANS that were outliers, The vehicles Valuescope provided were over miles away, how much more of an outlier can you get? I will ask again that you compare my van to a "Regency Coronado LX" Which is exactly what I haveIf you can't find any, please use the links I sent youIt is useless to uses the NADA, KBB, or Edmunds Values for conversion vans, because it is not the sameThis Van and other "Coronado Regency Lx" has a RV title because it is very different and more expensive than vans And what happened to my request for a rental car? Regards, [redacted]
I just recently have new information concerning my claimBefore Christmas, I went to [redacted] Motors in Kingston PA and they gave me an appraisal on the value of my car, but not in writing Mr [redacted] from that dealership stated that my car was worth about $17,because of the accident So, I gave all the information to [redacted] from [redacted] and she said she would contact [redacted] at [redacted] Motors On Tuesday, December 20, 2014, I decided to get another appriasal from the dealership where I purchased my vehicle, [redacted] Subaru, Hazleton PA.At approxiamtely 10:30am , I spoke with Mr [redacted] ***, salesman at that dealership He had my car checked by the mechanicran the carfax and spoke with his manager He gave me the paperwork which I have and can send a copy He stated that my vehicle's value was $16,because of the accident I am taking a major loss because of the accident It is only fair to be reimbursed for such a loss Please let me know where to send the copy of this estimate Should I mail it to you (Revdex.com) or to [redacted]
[redacted] *** Thank you for the opportunity to respond to the Revdex.com regarding policynumber ##### for [redacted] and to address his concerns about the policy.On 09/21/2012, [redacted] purchased a six month insurance policy from the InsuranceAnswer Center LLC with a bill plan of 20% down and installments with an electronicfunds transfer (EFT).On 08/18/a Renewal Offer was mailed to [redacted] ***On [redacted] ***removed a Jeep Comanche and added a Chevrolet Venture which resultedin a premium decrease of $and a Revised Renewal Offer was issuedOn09/24/ [redacted] made his renewal payment of $The premium renewed at$ [redacted] ***'s prior term premium was $The primary reasons for thepremium increase were violations on [redacted] ***'s Motor Vehicle Report; a speedingviolation and a traffic light violation.On 10/07/ [redacted] called into our service center and requested to replace the f 990GMC Sierra with a BMW which resulted in a premium increase of $4.00- On10/11/ [redacted] contacted our service center to request his policy be cancelledHewas advised by the service center associate that we required a signed request andexplained the short rate cancellation procedureThe service center associate emailedthe cancellation request form to [redacted] ***.On 10/21/we received a signed request to cancel the policy effective 10/11/12014.On 10/28/the cancellation request was reviewed by our Processing Departmentand the policy was candled effective 10/11/per [redacted] ***'s requestOur companyprocesses all mid term cancellations at the customer's request as a short-ratecalculation or unearned pro-rate premium x90.This process has been filed and approved by the Missouri Department of Insurance andis also stated in the applicant approval section of the applicationThe remaining balanceon [redacted] ***'s cancelled policy was $23.08.On 12/29/2014, [redacted] contacted the service center and paid the $remainingbalance.There is currently a $balance on the policyI trust that I have addressed the issueswithin [redacted] ***'s complaintIf I can be of further assistance, please contact me at ###-###-####.Sincerely, [redacted] Tel ###-###-####
We disagree with Nationwide’s assessment of liabilities, so is our insurance company ( [redacted] )Our insurance company determined Nationwide’s client is 100% responsible We are going to use our insurance to repair the car and [redacted] will try to recover payment from Nationwide Contacting Revdex.com is a step that we hope will make Nationwide be more objective in their assessmentUnfortunately Nationwide is intransigent This is not words against wordsWe have facts below: [redacted] admitted his fault by offering to pay me cash if the damage is not too great Nationwide representative confirmed that [redacted] said he did not see my car and he backed into my car I called the police (who did not show up) at the sceneThe police suggested that the person who was responsible for the accident needs to give his insurance information, driver’s license, license plate and phone number to the other person who was not responsible for the accidentSo I took a photo of [redacted] ’s insurance card, while [redacted] did not ask for mine at all This provides further evidence of liability of Nationwide’s insured client On March 18th at 11:48am Pacific Time, a Nationwide representative called me (the number he called from is ###-###-####)He said that he reviewed the case and felt assigning me 30% of liability is too high Based on the facts, Nationwide’s client is 100% responsible for this accidentI am contacting Revdex.com to dispute the liability, but also report the Nationwide’s dishonesty in this case We also filed the complaint against Nationwide to [redacted] State Office of the Insurance Commissioner (OIC) about their totally dishonest and unprofessional way of conducting businessTo avoid compensating our damage in the accident, Nationwide changed their stories several times In our complaints to OIC, we urged OIC to protect the interest of [redacted] State residents, and put pressure on Nationwide to correct its dishonest behaviorWe also urged OIC to examine if Nationawide complies with [redacted] State’s laws and regulations, and to examine if Nationwide and its employees have a pattern of dishonest and unethical behavior and prosecute them to the fullest extent of the laws of [redacted] State Regards, [redacted] ***
Thank you for your assistance with this matter As I have spoken with a number of various individuals regarding this accident and cannot remember the exact dates and times of all calls, I obtained a detailed call log from my cellular phone provider In her response, [redacted] asserts that all calls to [redacted] were returned, however, I have included the copy of my cellular phone records that indicate otherwise [redacted] ’s claim that I spoke with [redacted] on September 17, is not indicated in the telephone records As seen in the records, [redacted] e did not call and speak with me on September 17, The records show that attempts at contact were made on September 8, 2014, none of which were returned During these attempts messages were left for both [redacted] and Nicole Albert I awaited a response for days before I attempted to phone [redacted] again Messages were left for [redacted] again on September and 29, and [redacted] finally answered a call that was made on September 30, 2014, as the records show this was a minute telephone call It was during this conversation that [redacted] advised me to file the claim with my own insurance company as [redacted] was awaiting a statement of the accident from her insured When I informed [redacted] that I would be calling again for an update as the accident occurred approximately a month earlier she informed me that calling again nor filing a complaint with the [redacted] Department of Insurance would speed up this process and that she might just deny the claim The fact that [redacted] brought up the possible denial following this statement was taken as a threat if further action was taken As for proof of [redacted] denying the claim in retaliation for filing the complaint with the [redacted] Insurance Department, it seems impossible to prove [redacted] ’s mental impressions and intentions, however the timing of the denial is extremely suspect I was informed by [redacted] , who was the Consumer Services Investigator with the [redacted] Insurance Department that a fax was sent to [redacted] , [redacted] ’s direct supervisor and [redacted] telephoned [redacted] at work to inform her of the denial less than hours after receiving the fax The timing of the denial coupled with the comments made directly to me in the September 30, telephone conversation rest solely on circumstantial evidence, however it seems impossible to have complete undeniable proof If [redacted] has any suggestions as to how she would like me to prove these allegations, I would be more than happy to attempt to obtain this evidence The repugnant behavior of Nationwide’s employees is only overshadowed by the fact that the company utterly refuses to admit a mistake While refusal to admit fault by placing blame on someone else may have excused behavior at the age of four, this type of conduct is not acceptable for professional adults The defamatory statements made by Nationwide’s insured, and repeated by Nationwide’s employees, regarding [redacted] ’s driving capabilities are completely without merit and factually untrue To this date, I have be required to take time off from work and paid for gas to take my vehicle to the car dealership to have repairs made that were solely caused by Nationwide’s insured Furthermore, the mechanic that performed the repairs noted the location of the damage and inquired as to why my insurance company was paying for the damage as the placement clearly indicates that the other driver is at fault Nationwide is adamant to take this case to Intercompany Arbitration, which is further prolonging repayment to myself and my own insurance company as Nationwide is unable to prove the allegations made by their insured In the meantime, I have been denied the full use and enjoyment of my personal property from August 29, up to November 24, Furthermore, in order to have the repairs made I was forced to take time off from work and have incurred additional expenses, such as the gas used to drive to the dealership, and have the money used to cover my deductible tied up until these two insurance companies decided to have this matter resolved If the conduct of Nationwide is acceptable, this to me is completely asinineThis conduct can only be likened to that of a dead-beat dad refusing to pay child support until absolutely forced to Should this behavior be allowed, no insurance company would ever admit liability and every single car accident that occurs would clog up the court system The recent actions of Nationwide stand as testimony for the need for attorneys and litigation when dealing with behemoth insurance companies Nationwide’s actions in this situation appear to be a delaying tactic as further evidenced by the fact that Nationwide is insisting on Intercompany Arbitration While Intercompany Arbitration will settle the matter between both insurance companies, it does absolutely nothing for me From the very beginning all I have received as a result of this accident is extreme stress and anxiety and in the end will only be rewarded with the exact amount of money I paid as my deductible, which was rightfully mine to begin with Also, Nationwide assumes that this is strictly a property damage case, however, that has not fully been determined at this point in time This whole experience has shown me that Nationwide Insurance Company and its agents are totally lacking in professionalism and would take any measures at my disposal not to recommend Nationwide Insurance Company to anyone Harleysville Insurance’s slogan is “Good people to know,” however; the company and I apparently have differing opinions on the definition of the word good Sincerely, [redacted]
[redacted] *** has yet to respond to [redacted] ' complaint regarding the diminished value based on what the car accident did to [redacted] ' CARFAX reportPlease respond to this concernRevdex.com can you see [redacted] ***' blatantly ignoring [redacted] ' concern regarding how his diminished value amount of $does not factor in how his now comprised Carfax report affects the current resale value of his vehicle? The reason this question has not been answered in any of our emails to Nationwide is because they have not factored the comprised Carfax report into the $If Nationwide factored the diminished value regarding the comprised Carfax report, the statement regarding the reasons why they choose to only pay $would have specifically stated this (but it did not) and second, they would have made [redacted] ' whole in this situation (but they did not) [redacted] ' is left at a loss in this situation and the only thing that can make this situation right and whole again is if [redacted] ' is given compensation for the true diminished valueFYI- [redacted] ' has not heard any correspondence regarding [redacted] ***' alleged contact with the [redacted] State Office of the Insurance Commissioner [redacted] ***' clearly reveals that he has had no contact with the State Commissioner because he so eloquently stated that he responded to the "State of [redacted] Department of Insurance," however, there is no such thing as the "State of [redacted] Department of Insurance." I believe [redacted] ***' meant to lie about contacting the " [redacted] State Office of the Insurance Commissioner." [redacted] ***', Nationwide, or whoever...please take [redacted] ' seriously and give him the compensation he is owed Regards and Happy Holidays!
They raised my premiums without notifying me there representatives are very rude when I called with questionsI use to pay they raised to without an explanationWhen I called to cancell the premium with Theresa at their office location in Houston she did not let me that I will have a balanceNation wide has unconvinced me a lot because of their terrible & unprofessional repsI should not owe anything Regards, [redacted]
[redacted] This letter is a follow up response to the complaint filed with your agency by [redacted] regarding her auto policy cancellation refund and bank fees incurred [redacted] is asking us to reimburse her bank fee for cashing a refund check that a stop payment was placed on [redacted] was informed not to cash the refund that was issued regular mail to her PO BoxShe was informed to cash the UPS refund that she would receive at her home physical address [redacted] cashed the mailed check causing her to receive the $service charge because of a stop pay that was placed on that check Our records verify the overnight UPS refund of $has now been cashed by [redacted] on October 17, However, due to the confusion, we have also issued a refund of the $for reimbursement of the bank fees The $refund check should reach [redacted] in – business daysWe apologize for any inconvenienceIf further assistance is needed in this matter, please contact our Customer Relations Coordinator, [redacted] , toll-free at ###-###-####, ext#####, direct at ###-###-####, or by email at [redacted] Sincerely, [redacted] Nationwide Affinity Insurance Company of America
[redacted] Thank you for your recent inquiry regarding a complaint you received from [redacted] on November 12, If I do not provide the information you need for this matter, please do not hesitate to let me know [redacted] has a Nationwide Mutual Fire Tenants HT-policy that provides coverage for his personal property His policy provides coverage for replacement value of property damaged by a covered loss The policy pays actual cash value at initial settlement and once documentation is received confirming the property has been replaced, an additional payment may be issued for remaining depreciation as indicated on the estimate provided to the insured [redacted] was issued a check on June 4, 2014, in the amount of $3,389.67, for the actual cash value and sent a copy of the estimate for his property that was damaged in the loss On the same date, the insured was sent a letter regarding how to recover the depreciation for his property, as the adjuster was unable to reach [redacted] by phone to discuss this In addition, Nationwide attempted to reach [redacted] on June 10, July and September 10, regarding the depreciation with no response Another letter was sent to [redacted] on July 8, 2014, addressing how to recover depreciation withheld on his property, but again no response On November 19, I called and emailed [redacted] and received a response via email indicating he was not available to discuss his claim but rather would attempt to contact me the following day to discuss it Based on my review, the documentation needed to review for additional payment has not yet been received from [redacted] and Nationwide has made attempts to reach out to him for this documentation with no success I will continue to reach him to discuss the claim further as we strive to meet our customer’s needs, but understand that sometimes we are unable to do soIf you should have any questions or wish to discuss the matter further, please feel free to call me Regards, [redacted] Office: ###-###-#### Fax: ###-###-####
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
The information the company is given is incorrectI was never told that I could provide proof that my child had movedThat would have been very easy to doThe fact that a late payment was made has nothing to do with the fact that nationwide gave me inaccurate informationWhen I spoke to the daughter she told me that her quote was an estimate but she assutrf me that if it would be more, it wouldn't be a few dollars in differenceShe also told me that if I added a second vehicle, it would be cheaper which is why it was very surprised I received a bill with almost $added to my original policyI specifically asked several times because I knew my situation and circumstancesThere's no way they can tell me that they were that far off of quoting and had no idea.This lady has been working in this office for yearsI don't feel this is right and I immediately asked them to correct the error which was not my fault in any wayI am asking that this is corrected immediately and if this lady has any type of integrity, she'd tell the truth and do what she knows is rightI am went to them because I wanted their servicesHowever, I didn't want to be cheated out of my moneyI actually found the cell phone that I recorded that particular call and I asked her several times about the priceShe specifically said $40..I'd be more than happy to send you my phone so you can listen to itI don't use the phone any longer so I don't mind sending it to you Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am also requesting that proper training be provided to claims agent to prevent this type of mistake occurring in the future and to prevent wasted use of the company's resources as well as to reduce frustration to customers
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com,I have been in communication with the Local Nationwide Agency and we have resolved this issue and I was advised that another insurance company was involved Thank you for your assistance [redacted] ***
I was not notified at the time that there would be additional charges and no legally they are not required to rate or exclude every person in the household if they are of driving age because I spoke to several insurance companies and the one I switched to didn't rate him or exclude him until he actually had his licenseThey are back charging me without noticeThey didn't send notice until 8/Had I been notified at the time I wouldn't have changed the policy I have filed a complaint with the department of insurance and attorney general's officeI am not paying for something when I wasn't advised that there was a chargeThey wait weeks until the policy was canceled to say, oh we should have charged youThat's not ethical Regards, [redacted] ***
This letter is a response to your request for additional information regarding the complaint of [redacted] on his automobile policy [redacted] ’s policy renewed effective March 19, 2014, with a semi-annual premium of $1,The policy billed on an installment account with payments due on the 19th of each monthPayments were originally set up to be automatically withdrawn from the members banking account On February 21, 2014, Nationwide billed $203.70, due on March 19, The payment was received on time through the electronic funds transfer (EFT) payment methodOn March 25, 2014, Nationwide billed $due on April 19, On April 3, 2014, [redacted] called into the service center and indicated he desired to cancel his policyHe was advised he would need to sign a cancellation request and the document was issued to him via emailThe automatic draft was stopped by the service representative due to the pending cancellation of the policyThe member however was not advised that the automatic draft was stoppedThe cancellation request form was not received and due to the stopped automatic draft, the payment due on April 19, 2014, was not automatically withdrawn from the banking account on fileNationwide issued of Notice of Cancellation indicating the payment must be received by May 11, 2014, to continue coverageThe policy cancelled for non-payment of premium effective May 12, On May 13, 2014, the policy was reversed to show no lapse in coverage when the error was discovered and a payment of $was receivedThe payment paid the bill due in April plus one $late feeThe installment account was unable to bill for May due to this errorThe balance due on the policy was divided evenly over the three remaining months in the policy term, and a bill for $was issued for June 19, On June 25, 2014, when payment was not received a Notice of Cancellation was issued indicating payment must be received by July 11, to continue coveragePayment was not received and the policy cancelled effective July 12, 2014, per the Notice of CancellationA final bill of $issued on July 18, 2014, following the completion of the cancellation process On March 27, 2015, the cancellation date was changed from July 12, 2014, to July 11, 2014, per documentation submitted by the member indicating alternate coverage was obtainedA credit of $applied to the account reducing the balance due to $I have waived the $late fee from April due to the billing account errorThe balance due is reduced further to $The balance due reflects premium owed for coverage extended from March 19, until July 11, There was no contact from the member and there were no payments received from the member from the time the policy cancelled in July of 2014, until March of The balance due is accurate and has been turned over to a third party for collection [redacted] may contact CCS directly at ###-###-#### to set up a payment arrangement A complete premium and payment history has previously been provided for this policyAttached please find a copy of the Notice of Cancellation dated June 25, 2014, and the final bill dated July 18, Additionally, regarding the concern that the policy was set to cancel due to claims history; the claim dates were 12/27/2012, 03/14/2013, 01/30/2014, 05/23/and 05/29/State statutes allow for the non renewal of automobile coverage for even a single accident for which a policyholder is responsible, the 03/14/incident was an at-fault claim We strive to meet our customer’s needs, but understand that sometimes we are unable to do soWe trust this will resolve all pending concerns However, if you have any other requests or questions regarding this matter, please feel free to contact meSincerely, [redacted] Nationwide Insurance Company ###-###-####, Ext [redacted]
Dear [redacted] Thank you for the opportunity to respond to [redacted] ***’s concerns I have reviewed the concerns and the accident involved in this complaint along with the Nationwide ClaimPlease accept this letter as a summary of our actions taken and resolution of the concern This concern stems from a personal auto accident on December 6, 2014, involving our insured, [redacted] The claim was reported to us on December On December 24, 2014, we completed our initial contact with our insured and [redacted] and obtain the facts of loss Both parties were guided to park in a special parking lot for cruise passengers Upon returning from cruise [redacted] noticed damage to his vehicle which was allegedly cause by our insured vehicle We have completed our investigation and determine that our insured did not cause damage to [redacted] ***’s vehicle, and there was no damage to our insured vehicle We completed an appraisal only for [redacted] vehicle which verified that there was no paint transfer from our insured vehicle, and only a dent was noticed We communicated verbally and in writing to [redacted] ***, that we will not be accepting liability for his damages as there was no damage to our insured vehicle and no evidence to support we caused the damages to his vehicleWe have also spoken with his daughter and explained our final liability decision and that will not be taking care of his damages, advising of the option to file a claim with their insurance carrier On January 23, 2014, we spoke with [redacted] ***’s insurance carrier [redacted] and explained our liability decisions and claim status at that timeThey also agreed with our liability decision after reviewing the photos of [redacted] ***’s vehicle We hope we have answered the consumer’s questions or concerns that were brought forward with this concern and if there is any additional information needed or clarification on any concerns, please let me know Sincerely, [redacted] Nationwide Property & Casualty Insurance Company ###-###-#### [redacted] / [redacted] Style Definitions */
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] [redacted] *** [redacted] ** [redacted] [redacted] [redacted] *** [redacted] [redacted] *** This letter is in response to the inquiry received from your office on November 25, We are continuing in our efforts to attempt to find coverage for our customer’s loss to her HVAC system We have requested documentation from her on her home warranty policy, which she states she canceled as a result of being offered our Equipment Breakdown endorsement (####) If we can verify that the home warranty policy would have covered her loss, we will extend coverage on a one time basis due to a misunderstanding regarding coverage under our endorsement We have contacted the home warranty company and have been advised that they cannot provide us with any specific information regarding the policy [redacted] had as we are not the direct customer and for privacy purposes They will; however, provide the information to [redacted] directly Via [redacted] ***’s insurance agent, we have asked that she follow up with the home warranty company to obtain the information requested If you require further assistance in this matter, please contact our Customer Relations Coordinator, [redacted] , toll-free at ###-###-####, Ext#### or by email at [redacted] Sincerely, [redacted] Western Claims Zone Allied Property & Casualty Insurance Company Phone: ###-###-#### Email Address: [redacted]
[redacted] *** [redacted] [redacted] We are writing in response to your inquiry into [redacted] ***’s claim We inspected [redacted] ***’s claim on September 24, At the time of our inspection we did not find any hail damage [redacted] ***’s contractor informed us that he had found hail damage to her roof We hired [redacted] , an independent structural engineer firm to inspect the roof and determine if there was hail damage [redacted] inspected the home on September 30th and determined that there was no hail damage to the shinglesThis information has been provided to [redacted] *** Thank you for providing us with the opportunity to review the claim Sincerely, [redacted] , Nationwide Affinity Insurance Company Phone: ###-###-#### [redacted]
I would like more information to why the vehicles I provided links to were not considered the same as the vehicles I ownI think the vehicles I provided links to were more in line with my vehicle because unlike the vehicles value scope provided info for, mine was by the same conversion company which makes a big differencesI provided link to Regency Conversion which is what my vehicle is and not what you compared it toI provided info for a Regency Coronado LX which is exactly what I haveWhy was that comparison not acceptableAnd my vehicle was in very good condition before the accidentIt had no dents, no rust and only minor wear to the seats which was in line for it ageIt is not fair you judge it in poor condition after it has been wreckedThe conversion package I had applied to the van ," Coronado Regency Lx" is a much better quality and more expensive conversion package than any Value Scope used to compare my vehicleEven in the comparison there were many options that Value Scope could not even price and left blank on their comparisonAnd many options they don't even list, because it is not common on a express van and come only with true conversionsFor instance "value scope" list my van with body side moldings, I have documented proof that that is $and the rear step bumper is $it is listed on the value scope appraisal, but their was no monetary value added to my vehicle for these optionsAre you going to increase the value of my van by $for these omissions ? Probably not since you chose not to believe every thing I have stated about the value of my vanI have over and over again put forth a detailed explanation with proof of why the valuescope evaluation is wrong and why I believe my van is worth more, and in return your only response has been no, with no explanations why the info I have provided you is wrongYou mentioned the info I provided you was of VANS that were outliers, The vehicles Valuescope provided were over miles away, how much more of an outlier can you get? I will ask again that you compare my van to a "Regency Coronado LX" Which is exactly what I haveIf you can't find any, please use the links I sent youIt is useless to uses the NADA, KBB, or Edmunds Values for conversion vans, because it is not the sameThis Van and other "Coronado Regency Lx" has a RV title because it is very different and more expensive than vans And what happened to my request for a rental car? Regards, [redacted]
I just recently have new information concerning my claimBefore Christmas, I went to [redacted] Motors in Kingston PA and they gave me an appraisal on the value of my car, but not in writing Mr [redacted] from that dealership stated that my car was worth about $17,because of the accident So, I gave all the information to [redacted] from [redacted] and she said she would contact [redacted] at [redacted] Motors On Tuesday, December 20, 2014, I decided to get another appriasal from the dealership where I purchased my vehicle, [redacted] Subaru, Hazleton PA.At approxiamtely 10:30am , I spoke with Mr [redacted] ***, salesman at that dealership He had my car checked by the mechanicran the carfax and spoke with his manager He gave me the paperwork which I have and can send a copy He stated that my vehicle's value was $16,because of the accident I am taking a major loss because of the accident It is only fair to be reimbursed for such a loss Please let me know where to send the copy of this estimate Should I mail it to you (Revdex.com) or to [redacted]
[redacted] *** Thank you for the opportunity to respond to the Revdex.com regarding policynumber ##### for [redacted] and to address his concerns about the policy.On 09/21/2012, [redacted] purchased a six month insurance policy from the InsuranceAnswer Center LLC with a bill plan of 20% down and installments with an electronicfunds transfer (EFT).On 08/18/a Renewal Offer was mailed to [redacted] ***On [redacted] ***removed a Jeep Comanche and added a Chevrolet Venture which resultedin a premium decrease of $and a Revised Renewal Offer was issuedOn09/24/ [redacted] made his renewal payment of $The premium renewed at$ [redacted] ***'s prior term premium was $The primary reasons for thepremium increase were violations on [redacted] ***'s Motor Vehicle Report; a speedingviolation and a traffic light violation.On 10/07/ [redacted] called into our service center and requested to replace the f 990GMC Sierra with a BMW which resulted in a premium increase of $4.00- On10/11/ [redacted] contacted our service center to request his policy be cancelledHewas advised by the service center associate that we required a signed request andexplained the short rate cancellation procedureThe service center associate emailedthe cancellation request form to [redacted] ***.On 10/21/we received a signed request to cancel the policy effective 10/11/12014.On 10/28/the cancellation request was reviewed by our Processing Departmentand the policy was candled effective 10/11/per [redacted] ***'s requestOur companyprocesses all mid term cancellations at the customer's request as a short-ratecalculation or unearned pro-rate premium x90.This process has been filed and approved by the Missouri Department of Insurance andis also stated in the applicant approval section of the applicationThe remaining balanceon [redacted] ***'s cancelled policy was $23.08.On 12/29/2014, [redacted] contacted the service center and paid the $remainingbalance.There is currently a $balance on the policyI trust that I have addressed the issueswithin [redacted] ***'s complaintIf I can be of further assistance, please contact me at ###-###-####.Sincerely, [redacted] Tel ###-###-####