3-3-2015I buried my son on 12-29-2014.I haven't had a mind to respond back until today.I told Nationwide Insurance before I don't go on roofs. This is why I hired a roofing company to go on roof for the fourth time.Since 2012 when we had this bad storm in [redacted]. They know this already. They can send another inspector out. But I will not give up on my roof being fixed. Concerning Nationwide Insurance company. I will do what have to do.
[redacted]
I have reviewed the complaint submitted by [redacted] and his concerns regarding the auto claim for his 1997 Jeep Grand Cherokee insured with Nationwide. According to the complaint, [redacted] contends that his vehicle was not repaired, the claim length was too long, and he was not...
given enough time in a rental vehicle.
At this time, the claim has been deemed a total loss and the claim has been settled to the satisfaction of [redacted] on April 16, 2015. Payment was issued to [redacted] upon receipt of the properly executed title on April 21, 2015 in the amount $3,998.34. Additionally, Nationwide has addressed [redacted]’ concerns about rental. The rental term within the policy limits were up to $750.00. A concession was made for an additional $325.00.
There was a delay in having [redacted] vehicle inspected due to the vehicle needing to be on a lift. The vehicle was not towed to a shop until April 2, 2015 when [redacted] gave Nationwide permission to move it to Faulkner Buick GMC. [redacted] was hesitant in allowing Nationwide to move his vehicle because he wanted to have his claim handled by the at fault carrier. The other carrier had a long delay in investigating the liability, so [redacted] eventually agreed to allow Nationwide to resolve his claim. The vehicle was deemed a total loss on April 16, 2015.
If you require further assistance, please contact Customer Relations Coordinator, [redacted] at ###-###-####, or by email at [redacted]between the hours of 8:00 AM and 4:15 PM.
[redacted] [redacted] ...⇄ />
[redacted]
[redacted]
[redacted]
[redacted]
* Dear [redacted]: Thank you for the opportunity to respond to the complaint filed by [redacted] regarding her concerns with the above referenced policy with Nationwide Affinity Insurance Company of America. We have reviewed the concerns expressed by [redacted] and will attempt to address them in this letter. An explanation of [redacted] billing account for the above referenced policy is listed below. A copy of the complete premium and payment history for the last term is enclosed for your reference. Due to the late payment of the bill due on June 19, 2015, the premium due for July billed together with the August installment. The August installment reflected the balance due on the policy for the policy term March 19, 2015, until September 19, 2015. The renewal premium effective September 19, 2015, increased due to a rate adjustment and a chargeable accident dated January 4, 2015. The semi-annual premium increased from $905.30 to $1,491.70. Due to the late payment of the bill due on August 19, 2015, the premium due for September billed together with the October installment. The policy cancelled effective November 9, 2015, for non-payment of the renewal premium and a refund of $148.00 issued. The reinstatement payment dated November 27, 2015, was dishonored for insufficient funds. This caused the account to bill the premium with one less month in the billing cycle. Due to the late payment of the bill due on January 27, 2016, the premium for February billed together with the March installment. The policy cancelled effective April 17, 2016, for non-payment of premium. Below is information pertaining to the claim filed on January 4, 2015 and the chargeability of that loss and the increase in premium. A claim was filed with our Company with a loss date of January 4, 2015. Per the claims investigation it was determined that [redacted], was the operator of the [redacted]. There is no information in the file from the vehicle inspection to indicate that there were any mechanical issues that caused the vehicle to leave the roadway during icy conditions. Our filed and approved rating plan with the State of New York indicates that an accident is chargeable if the insured driver was involved in an accident that resulted in damage to any property in excess of $2,000. Due to the total amount of $2,340 being paid in Property Damage coverage, the January 4, 2015 loss would be chargeable according to our approved filed rating plan. On November 27, 2015 [redacted] auto policy was reinstated with our Company and a revised policy declarations was mailed to her on December 2, 2015. The chargeability of the January 4, 2015 loss was being applied accordingly. A copy of the policy declarations are attached for your reference. We appreciate the opportunity to review [redacted] business, and hope that this information will help to address her concerns. If you require further assistance, please contact our Customer Advocacy Coordinator, Cathy D[redacted], at ###-###-#### or by email at [redacted]. Sincerely, Suzana K[redacted] Manager, Support Services Operations Nationwide ###-###-####
[redacted] [redacted] Tell us why here...
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted] This letter is in response to your recent concerns outlined in your complaint to the Revdex.com regarding your claim experience. You explained your vehicle could not have been picked up while [redacted] attempted to locate the aftermarket chrome wheel opening moldings for your vehicle. The original moldings were discontinued by the manufacturer however the shop was able to find a comparable set. These moldings are cosmetic parts, consequently your vehicle could have been picked up during this time, but you opted not to so. Nationwide paid $725.21 in rental expenses over your coverage amount providing for 19 days. This $725.21 is in addition to the $280 or 7 days provided by the shop for a total of 26 days. As outlined in my prior response there were several delays in repairing your vehicle. These delays were attributable to weather, receipt of some parts, the holidays and the decision not to pick up your vehicle until the moldings and cosmetic parts were fixed. Nationwide’s responsibility is to repair your vehicle or pay for the worth of your vehicle which ever is less. Based upon your vehicle was repairable Nationwide correctly paid to repair your vehicle. [redacted] and Nationwide kept you informed during the repair process. If you have any questions or need further assistance, please contact me directly at ###-###-#### by fax ####-###-#### or by email at [redacted] ###-###-#### Fax ####-###-#### Email [redacted]
I am writing in response to the complaint referenced above, for [redacted], regarding a promotional offermade by Nationwide Bank related to the opening and management of a checking account with Nationwide Bank.In reviewing Ms. [redacted] account, I find that the offer code included with Ms. [redacted]...
checking account applicationhad expired in 2014. That offer code did include a possible credit to the member's account of $200. At the timethat her account was opened, the only active offer code included a possible credit to the member's account of$50.00. Ms. [redacted] account met the requirements to earn the bonus of $50.00, and it was posted to her accounton April 4, 2017.I apologize for any misunderstanding regarding the offer code in place at the time of the account opening.Please feel free to reach out to me directly if I may be of further assistance.Thank you,Anne C[redacted]Sr. Analyst, Member Experience Team[redacted]
The first thing I asked the sales person was for insurance for my car that is a classic , and a bike where more than blue book and renters because I needed to find out up front as I wasted to much time calling different agents and not getting this up front, I made it clear I wanted all 3 and form the same place.I was miss led by your salesman, the auto policy did not work then she sold bike and renters.I'm not in insurance and I'm not familiar with your shady tactics, what I know is not only did you rip me off now you want me to jump through hoops because you deceived me?I called first thing the next morning and told the lady this needed to be undone and gave her all the info, then I emailed the sales man and told her it needed undone.Now you drag this out and are offering to pro rate my refund just so you can rip me off for more moneys.Regards,
[redacted]
Mike M[redacted] contacted Ms. [redacted]'s agent Scot E[redacted] to do a 3 way call with Ms. [redacted]. Scott and Ms. [redacted] spoke about the problems she has had, and Ms. [redacted] has now decided to stay with her current agent.
This is an additional response to complaint [redacted]. To resolve the issue of thesiding, we have asked for documentation from the customer and/or his contractor toconfirm it is discontinued. If we are unable to find a reasonable match of style/profile,we will re-evaluate our resolution strategy.If you have any additional questions, please contact Susan H[redacted], Office ofCustomer Advocacy, Nationwide Insurance, One Nationwide Plaza, Columbus OH,43215Sincerely,Tricia P[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Thank you for the opportunity to respond to the Revdex.com regarding policy number ##### for [redacted] and to address her concerns about the policy.
Please see the attached copy of the signed cancel request showing the agent faxed date on the upper left of each sheet and the service center received date on the lower right each sheet showing 8/7/2014.
Please see the attached copy of the revised Electronic Funds Transfer (EFT) Payment Schedule and Declarations Page advising of the addition of [redacted] with a process date of 8/12/2014 that was sent on 8/13/2014.
Please see the attached copy of the signed application, under Driver Exclusions detailing that all household members of legal driving age are required to be listed on the policy as rated or excluded. This statement is part of the agreed upon terms and conditions of the policy. Any reference to other insurance companies has no relevance on this dispute as each insurance company maintains separate underwriting guidelines.
As this coverage was requested by [redacted] for her son [redacted] to be covered effective 7/28/2014 on her policy, and [redacted] has been covered accordingly, no refund or reimbursement will be provided as written notification was sent to [redacted] prior to process of her requested cancel.
As of this letter $35.23 remains due for coverage for which payment has not been received.
I trust that I have addressed the issues within [redacted]’s complaint. If I can be of further assistance, please contact me at ##########.
Sincerely,
[redacted]
3-3-2015I buried my son on 12-29-2014.I haven't had a mind to respond back until today.I told Nationwide Insurance before I don't go on roofs. This is why I hired a roofing company to go on roof for the fourth time.Since 2012 when we had this bad storm in [redacted]. They know this already. They can send another inspector out. But I will not give up on my roof being fixed. Concerning Nationwide Insurance company. I will do what have to do.
[redacted]
I have reviewed the complaint submitted by [redacted] and his concerns regarding the auto claim for his 1997 Jeep Grand Cherokee insured with Nationwide. According to the complaint, [redacted] contends that his vehicle was not repaired, the claim length was too long, and he was not...
given enough time in a rental vehicle.
At this time, the claim has been deemed a total loss and the claim has been settled to the satisfaction of [redacted] on April 16, 2015. Payment was issued to [redacted] upon receipt of the properly executed title on April 21, 2015 in the amount $3,998.34. Additionally, Nationwide has addressed [redacted]’ concerns about rental. The rental term within the policy limits were up to $750.00. A concession was made for an additional $325.00.
There was a delay in having [redacted] vehicle inspected due to the vehicle needing to be on a lift. The vehicle was not towed to a shop until April 2, 2015 when [redacted] gave Nationwide permission to move it to Faulkner Buick GMC. [redacted] was hesitant in allowing Nationwide to move his vehicle because he wanted to have his claim handled by the at fault carrier. The other carrier had a long delay in investigating the liability, so [redacted] eventually agreed to allow Nationwide to resolve his claim. The vehicle was deemed a total loss on April 16, 2015.
If you require further assistance, please contact Customer Relations Coordinator, [redacted] at ###-###-####, or by email at [redacted]between the hours of 8:00 AM and 4:15 PM.
Sincerely,
[redacted]
[redacted]
Nationwide
###-###-####
[redacted]
July 8, 2016 *
[redacted]
*
*
[redacted]...
[redacted]
[redacted] ...⇄ /> [redacted]
[redacted]
[redacted]
[redacted]
* Dear [redacted]: Thank you for the opportunity to respond to the complaint filed by [redacted] regarding her concerns with the above referenced policy with Nationwide Affinity Insurance Company of America. We have reviewed the concerns expressed by [redacted] and will attempt to address them in this letter. An explanation of [redacted] billing account for the above referenced policy is listed below. A copy of the complete premium and payment history for the last term is enclosed for your reference. Due to the late payment of the bill due on June 19, 2015, the premium due for July billed together with the August installment. The August installment reflected the balance due on the policy for the policy term March 19, 2015, until September 19, 2015. The renewal premium effective September 19, 2015, increased due to a rate adjustment and a chargeable accident dated January 4, 2015. The semi-annual premium increased from $905.30 to $1,491.70. Due to the late payment of the bill due on August 19, 2015, the premium due for September billed together with the October installment. The policy cancelled effective November 9, 2015, for non-payment of the renewal premium and a refund of $148.00 issued. The reinstatement payment dated November 27, 2015, was dishonored for insufficient funds. This caused the account to bill the premium with one less month in the billing cycle. Due to the late payment of the bill due on January 27, 2016, the premium for February billed together with the March installment. The policy cancelled effective April 17, 2016, for non-payment of premium. Below is information pertaining to the claim filed on January 4, 2015 and the chargeability of that loss and the increase in premium. A claim was filed with our Company with a loss date of January 4, 2015. Per the claims investigation it was determined that [redacted], was the operator of the [redacted]. There is no information in the file from the vehicle inspection to indicate that there were any mechanical issues that caused the vehicle to leave the roadway during icy conditions. Our filed and approved rating plan with the State of New York indicates that an accident is chargeable if the insured driver was involved in an accident that resulted in damage to any property in excess of $2,000. Due to the total amount of $2,340 being paid in Property Damage coverage, the January 4, 2015 loss would be chargeable according to our approved filed rating plan. On November 27, 2015 [redacted] auto policy was reinstated with our Company and a revised policy declarations was mailed to her on December 2, 2015. The chargeability of the January 4, 2015 loss was being applied accordingly. A copy of the policy declarations are attached for your reference. We appreciate the opportunity to review [redacted] business, and hope that this information will help to address her concerns. If you require further assistance, please contact our Customer Advocacy Coordinator, Cathy D[redacted], at ###-###-#### or by email at [redacted]. Sincerely, Suzana K[redacted] Manager, Support Services Operations Nationwide ###-###-####
[redacted] [redacted] Tell us why here...
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted] This letter is in response to your recent concerns outlined in your complaint to the Revdex.com regarding your claim experience. You explained your vehicle could not have been picked up while [redacted] attempted to locate the aftermarket chrome wheel opening moldings for your vehicle. The original moldings were discontinued by the manufacturer however the shop was able to find a comparable set. These moldings are cosmetic parts, consequently your vehicle could have been picked up during this time, but you opted not to so. Nationwide paid $725.21 in rental expenses over your coverage amount providing for 19 days. This $725.21 is in addition to the $280 or 7 days provided by the shop for a total of 26 days. As outlined in my prior response there were several delays in repairing your vehicle. These delays were attributable to weather, receipt of some parts, the holidays and the decision not to pick up your vehicle until the moldings and cosmetic parts were fixed. Nationwide’s responsibility is to repair your vehicle or pay for the worth of your vehicle which ever is less. Based upon your vehicle was repairable Nationwide correctly paid to repair your vehicle. [redacted] and Nationwide kept you informed during the repair process. If you have any questions or need further assistance, please contact me directly at ###-###-#### by fax ####-###-#### or by email at [redacted] ###-###-#### Fax ####-###-#### Email [redacted]
I am writing in response to the complaint referenced above, for [redacted], regarding a promotional offermade by Nationwide Bank related to the opening and management of a checking account with Nationwide Bank.In reviewing Ms. [redacted] account, I find that the offer code included with Ms. [redacted]...
checking account applicationhad expired in 2014. That offer code did include a possible credit to the member's account of $200. At the timethat her account was opened, the only active offer code included a possible credit to the member's account of$50.00. Ms. [redacted] account met the requirements to earn the bonus of $50.00, and it was posted to her accounton April 4, 2017.I apologize for any misunderstanding regarding the offer code in place at the time of the account opening.Please feel free to reach out to me directly if I may be of further assistance.Thank you,Anne C[redacted]Sr. Analyst, Member Experience Team[redacted]
The first thing I asked the sales person was for insurance for my car that is a classic , and a bike where more than blue book and renters because I needed to find out up front as I wasted to much time calling different agents and not getting this up front, I made it clear I wanted all 3 and form the same place.I was miss led by your salesman, the auto policy did not work then she sold bike and renters.I'm not in insurance and I'm not familiar with your shady tactics, what I know is not only did you rip me off now you want me to jump through hoops because you deceived me?I called first thing the next morning and told the lady this needed to be undone and gave her all the info, then I emailed the sales man and told her it needed undone.Now you drag this out and are offering to pro rate my refund just so you can rip me off for more moneys.Regards,
[redacted]
Mike M[redacted] contacted Ms. [redacted]'s agent Scot E[redacted] to do a 3 way call with Ms. [redacted]. Scott and Ms. [redacted] spoke about the problems she has had, and Ms. [redacted] has now decided to stay with her current agent.
This is an additional response to complaint [redacted]. To resolve the issue of thesiding, we have asked for documentation from the customer and/or his contractor toconfirm it is discontinued. If we are unable to find a reasonable match of style/profile,we will re-evaluate our resolution strategy.If you have any additional questions, please contact Susan H[redacted], Office ofCustomer Advocacy, Nationwide Insurance, One Nationwide Plaza, Columbus OH,43215Sincerely,Tricia P[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Thank you for the opportunity to respond to the Revdex.com regarding policy number ##### for [redacted] and to address her concerns about the policy.
Please see the attached copy of the signed cancel request showing the agent faxed date on the upper left of each sheet and the service center received date on the lower right each sheet showing 8/7/2014.
Please see the attached copy of the revised Electronic Funds Transfer (EFT) Payment Schedule and Declarations Page advising of the addition of [redacted] with a process date of 8/12/2014 that was sent on 8/13/2014.
Please see the attached copy of the signed application, under Driver Exclusions detailing that all household members of legal driving age are required to be listed on the policy as rated or excluded. This statement is part of the agreed upon terms and conditions of the policy. Any reference to other insurance companies has no relevance on this dispute as each insurance company maintains separate underwriting guidelines.
As this coverage was requested by [redacted] for her son [redacted] to be covered effective 7/28/2014 on her policy, and [redacted] has been covered accordingly, no refund or reimbursement will be provided as written notification was sent to [redacted] prior to process of her requested cancel.
As of this letter $35.23 remains due for coverage for which payment has not been received.
I trust that I have addressed the issues within [redacted]’s complaint. If I can be of further assistance, please contact me at ##########.
Sincerely,
[redacted]