This letter is in response to Ms. [redacted]’ recent rejection to our latest response and her request to expunge the collection from the credit report tied to her cancelled Nationwide personal auto policy.As previously indicated, a Final Bill was issued on July 5, 2016, which gave the opportunity for Ms. [redacted] to pay it prior to going to a collection company. The collection itself was not handed over to [redacted] Collection Services (CCS) until August 23, 2016. Once that occurred, the insured had 30 days to pay before it would show on the credit report itself. Payment was not received until January 6, 2017, almost a full six months after the cancellation of the policy, and five months after the final bill was issued. This all being said, we cannot clear the credit history as if the collection never existed because it was both valid and delinquent. However, we can confirm that since the payment was made, it is being removed from the Credit Report. It can take 30-60 days from the date of payment for the Credit Report to show as updated, but CCS has confirmed the item is being cleared as a settled debt.If you require further assistance, please contact our Customer Advocacy Coordinator, Janice K[redacted], at ###-###-#### or by email at [email protected],Jeremy T BagotJeremy T. BagotSr. Analyst, Customer Response and Resolution###-###-####[email protected]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted],We are in receipt of your request for information regarding the above referenced file. [redacted] states in his complaint that he received three checks for claims reimbursement which were returned by the issuing bank when he made the deposit. [redacted] states that he was told by a Nationwide representative that is would take 3-4 weeks to reissue his checks. He is requesting immediate replacement.Please be advised that we are aware of an internal issue that occurred with our financial institution. We have identified and reached out to the members who were impacted for resolution. We contacted [redacted] when we discovered the problem and offered several options to reimburse him. These included a paper check (which could take a couple weeks to receive), ACH into his account, or to refund to the payment method on file (which are almost immediate). Please be advised that the funds for the three checks identified by [redacted] have been applied to his credit card account on July 22, 2016. We also provided an additional $30.00 per check to cover any bank fees that may have been incurred.We sincerely apologize for any inconvenience this error may have caused [redacted].Should you require any further assistance in this matter, please contact our Customer Relations Coordinator, Patty G[redacted], at ###-###-#### or via email at [redacted]Sincerely,Vincent G[redacted]Clinical Operations ManagerNationwide[redacted]###-###-####
I just logged back in and saw their response. I do not agree with this. Their calls are recorded and I want the calls pulled. In those calls you will hear I was mislead. If I was looking for cost savings why would a policy that is 2k more be an option. I should have been pointed out to me
[redacted] [redacte...⇄
[redacted]
Thank you for your recent inquiry regarding a complaint you received from [redacted]. I have reviewed this claim file and would like to address [redacted]’s concerns. If I do not provide the information you need for this matter, please do not hesitate to let me know.
On September 16, 2014, [redacted] was involved in an accident in his 2006 Chrysler 300C in [redacted]; he reported the loss to us that day. On September 19, 2014, we assessed his vehicle damage and determined that the vehicle was a total loss.
The issues in [redacted]’s complaint are below, along with our responses:
Nationwide terminated his rental authorization:
We have paid the full benefit under the policy; 30 days.
Nationwide “stole” his vehicle (moved it without his permission):
On September 22, 2014, we completed a 3-way call with [redacted]’s attorney, and the tow yard that held his vehicle, Pro Tow. In that call, [redacted] gave his permission to have the vehicle moved to [redacted], our salvage vendor, in order to mitigate the loss by terminating storage charges. We are happy to return the vehicle to him at our expense if his attorney requests us to do so.
Nationwide made arrangements to have his personal items returned to him:
This is accurate; when [redacted] notified us that he did not removed his personal items before giving us permission to move the vehicle, we made arrangements for [redacted] to retrieve any personal items from the vehicle and ship the items to him at our expense.
Nationwide did not consider vehicle upgrades in the settlement amount:
We have offered settlement based on a market valuation report from CCC Information Services, which determined the fair market value of his vehicle based on comparable vehicles in his area, with adjustments made for options, condition, prior damage, and the refurbishments that he mentioned. This is an standard valuation method.
Nationwide has not repaired his vehicle or settled his claim:
We presented our settlement offer to [redacted] and his attorney on September 22, 2014. The attorney let us know that he was considering utilizing the at-fault party’s insurance carrier, but he had been unable to secure settlement figures from them. At our last contact with the attorney on November 4, 2014, he indicated that he was unable to reach the other carrier and so he would work with his client, [redacted], to return the required documents so that we can settle the claim.
Our offer is as follows:
Actual Cash Value �...⇄ $9,937
Additional Considerations/refurbishments $1,015.00
Unrelated Prior Damage Identified $470.40
Unrelated Prior Damage Applied -$250.00 Subtotal ...⇄ $10,702.00
Tax Amount based on Rate 2.875% $307.68
Title fee �...⇄ $18.00
Registration Fee �...⇄ $23.00
Less Deductible ...⇄ -$500.00
Settlement offered $10,550.68.
Based on my review, this claim was properly handled. We are eager to resolve this claim with [redacted] and his attorney. We strive to meet our customer’s needs, but understand that sometimes we are unable to do so. If you should have any questions or wish to discuss the matter further, please feel free to call me.
Sincerely,
[redacted]
Nationwide Property & Casualty Insurance Company
###-###-####
[redacted]
This letter acknowledges receipt of your correspondence dated January 5, 2016, and we provide the following:We investigated the concerns raised by our insured. We found their coverage issue valid; the company issued a correcting endorsement with our payment to resolve their concern.While our records...
do not reflect the sentiment of our insured as it relates to unanswered telephone calls, we are sorry our customer service did not meet expectations. We continually remind/train our staff of the importance in returning telephone calls in a timely and courteous manner.Should you require any further assistance in this matter, please contact [redacted], Patty G[redacted], at ###-###-#### or via email at [redacted]Thank you,Jennifer V[redacted]
This is the second response to your inquiry sent via the Revdex.com. Our decision has not changed.
Your son, [redacted], holds a Class C drivers license. This license allows him to drive any noncommercial single vehicle with a GVWR of less than 26, 001 pounds. Since he is a resident of your household and has access to your owned vehicles, he will be added to your policy as an occasional operator.
Unless proof of insurance elsewhere can be provided, he will remain a listed driver on this policy.
This letter is in response to [redacted]’s message posted on 1/06/2014.
I am rejecting this response because I do not agree with some of the statements made by [redacted].I
would first like to acknowledge [redacted]’s concessions and willingness to
work with my family in compensation with rental transportation. His response to
this issue seems fair and greatly appreciated
I
would also like to acknowledge that apparently [redacted] and nationwide insurance
also re-ran the vehicle evaluation report after I had contacted the RevDex.com and include more comparison vehicles which I believe [redacted] attached
to this complain. Again I believe this was an attempt to come to a fair
agreement and that too is greatly appreciated.
But
I still have some discrepancies with [redacted]’s response.
1. [redacted]
stated that “we did not find any vehicles exactly like [redacted]’s which is
not uncommon.”
I
sent an email including links to vehicles that were 2002 Regency CORONADO LX
vans.
2. [redacted]
stated that “We did locate similar vehicles to [redacted]’s van and made value
adjustments based on the options/trim”
You
stated that you found comparable vehicles, which I tried to explain is not the
case, all though some conversion vans packages have similar or the same options, they are priced and valued drastically different as a whole. I did notice in the price
adjustment for the vehicles you did find, the mileage adjustment seemed very
different from the industry standards. When I ran a vehicle appraisal on both Edmunds, KBB, and Nada, they all can back with a mileage adjustment much
smaller than what valuescope is reporting. For instance, with comp number 6 in
the valuescope appraisal it made a adjustment of -$2130. Where as, NADA,
Edmunds, and KBB had a difference of -$1100 to -$1300 for the same vehicles
with the same mileage. That is a $1030, and considerable difference. Most banks and car lots use NADA, Edmunds, and\or KBB, why
is valuescope so different from other car industry standards?
3. [redacted]
stated that “both Body Side Moldings and the Rear Step Bumper are listed as
options on the totaled vehicle and considered in the overall value of the van” This statement I just don’t understand. Yes these options are listed, and yes they
are on the report, but I do not see any increase in value for them. These
options are different and just as unique and expensive as running boards and\or
a trailer hitch package. If there is a value listed for running boards and\or a
trailer hitch package, there should be a value, no matter how small, for the Body
Side Moldings and the Rear Step Bumper.
4. [redacted]
stated that “There are two dealer quotes listed on the attached CCC Valuescope”. I was disappointed, but not surprised by the “Dealers” chosen for the dealer
quotes listed on pages 13 & 14 of the attached report from CCC Valuescope.
Both dealers are located in rural towns of less than 1600 house holds. Ranseur
and Candler NC are the epitome of a small market. Both Dealers seem to run “MOM
and POP” shops with less than 20 cars on the lot. Neither of them Conversion
Vans. I would like to ask how these dealers were chosen? And why a dealership
in a community that could support a dealership which actually sold $60,000 conversion
vans, like the totaled vehicle was when it was purchased new, was not chosen? Rural
markets have trouble selling more expensive vehicles, there for they value them
a lot cheaper than other traditional markets.
Maybe
we are going about this all wrong. All I want is a van similar to mine to comfortably
get my family up and down the road. The Repair estimate first provide by “Triangle
Collision” had an repair estimate of $9,200.00, of which $1500,00
were taxes an labor. Would Nationwide be willing to settle for the amount of
the difference $7700.00 with out the taxes and labor, and let me repair the totaled vehicle myself? With a
couple of what I consider justified adjustments, that amount does not seem far
off from what you are currently offering.
To clarify,
there are a couple of changes to the Valuescope CCC appraisal that I think can
easily be argued.
1. If you average
the adjusted value of the new "Comps" provided by value scope you get an initial ACV of
5541,50 not 5.456.00 as you have listed earlier. Difference of $85.
2. If you
include other options that can easily be proven exist on my van, that it
currently does not have listed on the valuescope report:
a. FogLamps Valuescope sugested value - $32
b. DualRadio Valuescope sugested value - $78
c. VCR Valuescope sugested value - $11
d. Television Valuescope sugested value - $37
e. RemoteStart Valuescope sugested value - $28
f. Allow Wheels Valuescope sugested value - $159 (According to page 23 of 27 of the
valuescope report, allow wheels are listed with a value of $159, not $64 a
difference of $95)
3. Using these
values from the Valuescope report you provided, that is an additional $366
dollars, that should be added to the settlement offer you provided earlier. The
new total settlement offer would be Total Settlement Offer = $7020.11. Which is
not far from the $7700.00 needed to buy all the parts to get my families van
back to where it was before the accident. I would consider this a fair
compromise. I would be willing to provide any documentation needed to support
the numbers I have mentioned so far.
In
conclusion, I do appreciate what [redacted] has done towards getting my family
back to where we were before the accident, but the settlement offer he
mentioned previously does not seem like a fair and justified compromise because
of the reasons I mentioned earlier.
Thank you for your time and your help.
Sincerely
[redacted]
I am responding to the reply from Ms. [redacted] on my initial response questioning why she was unable to retain the salvaged vehicle.As noted prior, the estimate of repair was $3,709.85 and the unrelated damage of repair found on the vehicle was $1,356.67 totaling $5,066.52. The Actual Cash Value of the 2008 Honda Civic was $ 5,336.00 less $995.00 for conditioning with a total of $4,341.00. Therefore, the damage on the 2008 Honda Civic met the guidelines for the State of Ohio declaring the vehicle was impractical to repair and is a total loss, due to the total amount of damage found on the vehicle.As Mr. White explained to Ms. [redacted], on a total loss settlement with a loan involved, the loan must be satisfied for consideration to be given for an owner retain total loss vehicle. In this case, Ms. [redacted] still has an outstanding balance on the loan, once the total loss settlement amount was applied. The settlement was $3,875.57 and the payoff on the loan was $5,668.51. Therefore, Nationwide Retain was the only option available in this case.I am sorry that the outcome was not satisfactory to Ms. [redacted]. We strive to meet our customer’s needs, but understand that sometimes we are unable to do so. If you should have any questions or wish to discuss the matter further, please feel free to call me.If you require further assistance, please contact our Customer Relations Coordinator, Lance R[redacted], at ###-###-#### or by email at [redacted]Sincerely,Nan Q[redacted]
This letter is in response to the inquiry received from your office on July 6, 2015. Please note that we resolved Mr. Yates’ claim with him on July 2, 2015 in exchange for a Release of All Claims.
If you require further assistance in this matter, please contact our Customer...
Relations Coordinator, [redacted], toll-free at ###-###-####, Ext. [redacted] or by email at [redacted]
Sincerely,
[redacted]
Commercial Claims West
Nationwide Agribusiness Insurance Company
Phone: ###-###-####
Email Address: [redacted]
Thank you for the opportunity to respond to Mr. [redacted] concerns regarding the above referenced auto policy.Review of the policy indicates it was written as new business on December 30, 2014. At the time of new business, [redacted], Mr. [redacted] wife, was listed as an excluded driver on...
the policy. The reason provided for the exclusion was she had left the country to care for family and never returned. Underwriting set the policy up for rejecting due to no signed exclusion form or valid reason for exclusion. The cancellation notice was mailed on March 19, 2015 with a cancel effective date of April 2, 2015.On March 29, 2015, Mr. [redacted] contacted our Member Care Services to inquire on the status of the policy. They indicated that the signed exclusion form was still needed for [redacted] prior to April 2, 2015 to avoid cancellation of the policy. He asked that the form be emailed to him in order to complete and send back.On April 1, 2015, Mr. [redacted] again contacted Nationwide Member Care Services, he advised that Ms. [redacted] was now back in the country, but not residing in the same household with him. On the same date he also called back to ask if she was able to be listed as a principal driver, and the policy reversed, until he was able to provide additional information.Nationwide Underwriting approved the reversal of the policy, and rating of Ms. [redacted] as a principal driver. On April 2, 2015, our Member Care Representative contacted Mr. [redacted] 2 times to inform him that his policy had been activated without a lapse in coverage, and Ms. [redacted] was rated as a principal driver. The representative was unable to reach Mr. [redacted] or leave a voicemail as it was full. Another attempt was made to contact Mr. [redacted] on April 3, 2015 with the same result.The policy cancelled effective May 18, 2015 for non payment of premium. Collection notice in the amount of $98.45 was mailed to the customer on May 22, 2015.A break down of the amount due is as follows:Auto policy [redacted] started December 30, 2014, with a six-month premium of $261.80. Therewas an increase of $6.60 to rate Ms. [redacted] as a driver effective April 2, 2015. Effective April2, 2015, the SmartRide discount was removed causing a $6.50 increase in premium. On April 7,2015, the Motor Vehicle Report was returned for Ms. [redacted] and the Accident Free discountwas removed effective April 2, 2015, causing a $41.00 increase. Only three payments were receivedon the policy December 31, 2014, $43.63, January 30, 2015, $43.63 and February 28, 2015, $44.29;totaling $131.55. The policy cancelled on May 18, 2015, for non-payment removing $88.50 inunearned premium; leaving a collection amount of $98.45.Nationwide is unable to remove the amount due of $98.45 on the policy, as Mr. [redacted] advised hewould like to rate her as a principal driver until further information could be provided. Policy wasactivated and premium was not paid by Mr. [redacted], resulting n the cancellation for non payment ofpremium.If you have any further questions or concerns, please contact our Customer Relations Coordinator,[redacted], at ###-###-####, or email at [redacted]Sincerely,Kristin MittasPersonal Lines Compliance Specialist
January 22, 2016[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]In review of the [redacted] appraisal there is no scientific info on how the value was derived. There was anotation regarding the repair, but no explanation of the effect of the repair. In addition, it appears [redacted]sells the used vehicles it purchases. Thus, the offer figure is not necessarily the market value, (arm’slength transaction).Nationwide is still open to any other information [redacted] would like to provide to support his diminishedvalue claim. If you have any additional questions please contact Angela S[redacted], Customer RelationsCoordinator, Office of Customer Relations, ###-###-#### or [redacted]Respectfully,Wendy K[redacted]Claims ManagerNationwide PCIO | MidWest Operations | Material DamageC ###-###-#### | F ###-###-####[redacted]Office of Customer Advocacy | [redacted]
This letter is in regards to the request for information on the collection balance remaining for Ms. [redacted]’ personal auto policy.The policy in question was a six-month policy that last renewed on December 10, 2015 with a premium amount of $1,375.00. On June 10, 2016, which would have been the next...
renewal date, the policy was request cancelled by Ms. [redacted]. The $1,375.00 had been paid in full as of the last due date of May 10, 2016. However, on April 19, 2016, a 2004 Chevrolet Silverado was added to the policy, with an added prorated premium amount of $75.50 from the date of the addition through the next renewal in June. The bill due May 10, 2016 had already been issued prior to this change. Nationwide will never ask an insured to pay a monthly amount greater than the billed amount that has already been sent. For that reason, the amount of $75.50 was being added to the bill due June 10, 2016. When the policy was request cancelled effective the June renewal date, it still left the balance for the addition of the Silverado from April 19, 2016 through June 10, 2016.The Agent originally cancelled the policy effective June 28, 2016, which left a balance of $314.66. On June 16, 2016, a final bill was issued to the insured for that amount (attached). The policy cancellation date was adjusted back to the June 10, 2016 renewal, which reduced the final balance down to $85.50. On July 21, 2016, an adjusted final bill was issued for the new amount (attached). This bill included a $10 late fee. Service waived the fee on December 6, 2016 when the member called, leaving $75.50 for the balance on the 04 Chevrolet from the add date of April 19, 2016 through the cancel date of June 10, 2016. If the insured can provide evidence that the Silverado was covered elsewhere prior to June 10, 2016, we would be able to make a further adjustment. If not, then the balance would be correct for coverage that was provided.If you require further assistance, please contact our Customer Advocacy Coordinator, Janice K[redacted], at ###-###-#### or by email at [email protected].
This letter is in response to the concerns filed by [redacted] regarding the Smart Ride Discount andadditional discount Mr. [redacted] feels is still owed on the policy.In review of the Smart Ride Discount that is being received on policy [redacted], Mr. [redacted] iscorrect that the discount is not...
showing a full 40% decrease on the Chevrolet for Bodily Injury,Property Damage, and Collision coverage or the full 26% discount on these coverages for the GMClisted on the Auto policy.Per the Smart Ride emails that are sent weekly to Mr. [redacted] and the Smart Ride Website, as well asthe Nationwide email confirming the Smart Ride discount completion that was sent:“Your final discount will be applied at your next policy renewal. Discount amount listed is anapproximation and does not apply to all coverage elements. Actual savings will vary based on yourpolicy coverage selections and rating factors.”The discount amount will not translate into a flat percentage off the final premium as it does notapply to all coverages or policy administration fees. The discount is applied to Bodily Injury,Property Damage, Medical Payments, and Collision based on the rating sequence.As an example, if the base premium for a coverage is $1,000.00 and a 9% discount for Multi-Policy,40% discount for SmartRide, and a 15% discount for Accident Free is being applied, the premium iscalculated by applying one discount at each step as shown below.If the discounts were applied as a flat percentage, the discounts added together would be 64%; ifthis was applied to the base premium of $1,000; this would make the final premium $360.00 not$464.10.Regarding the concern of the premium appearing to be $44.00 more that it should be; after theSmartRide Discount is applied in the rating sequence the policy administration fee is applied andthen term adjustment factor is applied.If you require further assistance, please contact our [redacted], Dawn H[redacted], at###-###-#### or by email at [redacted]Sincerely,Jennifer C[redacted]
[redacted] I read the entire 15 paragraph response by NW, I called the relation manager To confirm who authored that reply, I left a message when the recording indicated " [redacted]" would not be available until 12-22-2014. As [redacted] was the most involved NW employee I will refer to him or NW as the case may be. I oppose most of NW's handling of the repair and their lengthy reply. In Paragraph 3 " NW offered 20 days additional over his purchased coverage" I include [redacted]'s email to me (3-17-14) "approved for three days" Also in Paragraph 3 " your vehicle will be ready on or about Feb. 21 2014 "see [redacted]'s emails ( 3-13) " I will be visiting shop tomorrow to check on status of repairs") this is almost a month past promise date and he is merely '' checking status". Further please see NW's shop emails (3-19) and ( 4-1) and ( 4-25). All delays, all unnecessary if repair were prompt and correct. Now we are in April 25, and my car must be at NW's shop, and [redacted] for continued Work on original repair. Sadly this is 115 days from accident. In a NW shop email (3-31) They state "Sorry for delay we are in process of ordering another part." [redacted] stated the delay of pick-up was due in part to me, for refusing to pick up a car that That was completely drivable. This claim by a "professional" is unrealistic. The "cosmetic trim " is factory installed, ordered by original customer, if driven as suggested by NW, salt, water, Dirt would get into cavities inside the four fenders and create havoc in future erosion, wiring Electrical shorts and more, they are basically 0 rings, I worked for NASA for a brief period, 0 Ring failure can lead to terrible failure. Also NW shop's [redacted] said he tried 4 - 5 Different companies each time they did not match. That would be 60 mile round trips from [redacted] to [redacted], X 5,300 miles, yes [redacted] expected me to this while driving A car on winter roads, many times covered in salt. I refused . Paragraph 4 NW states my transmission went through "extensive testing" No it did not. I asked [redacted] to do a simple magnet test to see if there were any metal shreds see email ( 2-3) He ignored my request. Also in paragraph 4 NW admitted one Hub could have been damaged In the original accident, see receipt (4-11). This represents a point in time over three months From original call, 103 days, and we have been driving a noisy vibrating car, they finally get one Of many issues fixed. April 25,115 days, almost an 8 year old car we need to bring it back For original repair defects see (4-25). The value of our car has been reduced to nearly 0 because NW put us through 37 trips, They were determined this guy [redacted] wants his car totaled so we must not let him be right. I advertised on a great site 'Auto traders', took a VIP add had over 30,000 views not one (1) call with any offer. Terrible, we must try to use the car ourselves, we have no options. What a Shame. There is more, but I respect your indulgence this far. Sincerely [redacted] ###-###-#### P.S. Yes, the car still vibrates more than it did prior to loss. (12-3-14) Many of emails enclosed are meant to prove "They" said those statements.
This letter is in response to the additional information sent in by Mr. [redacted] to adjust the cancellation date on the Auto policy. The Auto policy originally cancelled per Mr. [redacted]’s request effective February 10, 2017 and there was a remaining balance of $89.39 for unpaid coverage provided up to the cancellation date. Mr. [redacted] provided proof of insurance with [redacted] effective February 4, 2017. The cancellation date on the Auto policy has been adjusted to February 4, 2017. This has adjusted the balance due for coverage provided up to the cancellation date to $72.39. If you require further assistance, please contact [redacted] at ###-###-#### or by email at [redacted]. Sincerely, [redacted] Sr. Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I was in pursuit of suing the dealer I purchased the vehicle from I can obtain police report to back that fact up due to an altercation that took place in which the dealer send treats with a weapon when I approach him and my partner in regards to him upholding his agreement, additional forms indicating the frequent mechanical and work that were perform as well as a similar incident that happen to a person that was driving my vehicle and it malfunction and hit a nursing home rail I can obtain picture and any documents to back that fact up and a notarized letter from the personnel that was driving my vehicle. I had moved from that address that the statement was address to.. To [redacted] i was not aware of this letter if so I would have abruptly took action in this matter. I receive no notification regarding to the person that was suing Nationwide for property damage never a call, email, nor letter to at least to let me the customer be aware of what and why my abstract is saying at fault when prior it was no fault, Nationwide is not on any ones side except their own sadly then once I refuse to pay to the new rates once I called several time and finally got in touch with Erick N[redacted] in 2016 not Judd L[redacted] who dealt with every thing nor Sharon J[redacted] nor Roger whom took an extended time period to come to the facility to view my car after the incident even the owner at the shop was inquiring about the service that I was dealt with in 2015 then Roger look at it like five to ten minutes and that was it I was told by the owner of the shop... I know they did not complete any mechanical check..matter of fact I spoke with Emily R[redacted] whom told me if I want to follow up with any mechanical proceeding with the [redacted] that I have to contact the dealer I was suing to process those services and said there is no additional actions Nation wide will be taking.. obviously the dealer will not discredit himself and dealership any further than it is already called [redacted] NY... So I feel like i'm at a stand still.. I can no longer pursue with the suing of the dealer due to the negligence in Nationwide ability in checking the vehicle properly..
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]
This is in response to the inquiry of November 15, 2016 as it pertains to the case file referenced above.This loss involves an accident where it is one person’s word against another. Our Insured maintains he had stopped in the road awaiting a vehicle in front of him to exit a parking space when the...
other vehicle tried to pull around him and struck his vehicle. Mr. [redacted] maintains he was pulling around the stopped vehicle when it backed up into his vehicle. The police report only indicates that our Insured was backing, and Mr. [redacted] was pulling around the truck.Our Insured advised us there was a witness to the loss, Mr. [redacted], allegedly a bus driver. We made multiple attempts and upon finally reaching Mr. [redacted] he basically advised us he does not know anything of the loss and did not want to get involved.Although our Insured maintains he was not moving at the time of impact, lack of an independent witness to verify same, along with the police report indicating he was backing while Mr [redacted] was pulling forward, we are making a compromise offer of 75% to Mr. [redacted] in an attempt to resolve this disputed liability claim.Should you require any further assistance in this matter, please contact our Customer Advocacy Coordinator, [redacted], at ###-###-#### or via email at [redacted].Sincerely,David [redacted]
I apologize that you found my response did not satisfy your concerns.Ms. [redacted] contacted Nationwide Personal Lines Services on November 3, 2016. Ms.[redacted] has agreed to pay the missing payment for October. This can be accomplished byspreading out the October payment over the 2 remaining months for November/December. If Ms. [redacted] chose to pay the payment for October, the remaining bills wouldreflect the correct agreed upon monthly premium."Unfortunately in accordance with the filed rating plan in your state of North Carolina:there is no allowance for premium write-offs due to an error."If you require further assistance, please contact our Customer Relations Coordinator,Dawn H[redacted], at ###-###-#### or by email at [redacted]Sincerely,Daniel M[redacted]
This letter is in response to Ms. [redacted]’ recent rejection to our latest response and her request to expunge the collection from the credit report tied to her cancelled Nationwide personal auto policy.As previously indicated, a Final Bill was issued on July 5, 2016, which gave the opportunity for Ms. [redacted] to pay it prior to going to a collection company. The collection itself was not handed over to [redacted] Collection Services (CCS) until August 23, 2016. Once that occurred, the insured had 30 days to pay before it would show on the credit report itself. Payment was not received until January 6, 2017, almost a full six months after the cancellation of the policy, and five months after the final bill was issued. This all being said, we cannot clear the credit history as if the collection never existed because it was both valid and delinquent. However, we can confirm that since the payment was made, it is being removed from the Credit Report. It can take 30-60 days from the date of payment for the Credit Report to show as updated, but CCS has confirmed the item is being cleared as a settled debt.If you require further assistance, please contact our Customer Advocacy Coordinator, Janice K[redacted], at ###-###-#### or by email at [email protected],Jeremy T BagotJeremy T. BagotSr. Analyst, Customer Response and Resolution###-###-####[email protected]
July 28, 2016[redacted]
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[redacted]
[redacted]
Dear [redacted],We are in receipt of your request for information regarding the above referenced file. [redacted] states in his complaint that he received three checks for claims reimbursement which were returned by the issuing bank when he made the deposit. [redacted] states that he was told by a Nationwide representative that is would take 3-4 weeks to reissue his checks. He is requesting immediate replacement.Please be advised that we are aware of an internal issue that occurred with our financial institution. We have identified and reached out to the members who were impacted for resolution. We contacted [redacted] when we discovered the problem and offered several options to reimburse him. These included a paper check (which could take a couple weeks to receive), ACH into his account, or to refund to the payment method on file (which are almost immediate). Please be advised that the funds for the three checks identified by [redacted] have been applied to his credit card account on July 22, 2016. We also provided an additional $30.00 per check to cover any bank fees that may have been incurred.We sincerely apologize for any inconvenience this error may have caused [redacted].Should you require any further assistance in this matter, please contact our Customer Relations Coordinator, Patty G[redacted], at ###-###-#### or via email at [redacted]Sincerely,Vincent G[redacted]Clinical Operations ManagerNationwide[redacted]###-###-####
I just logged back in and saw their response. I do not agree with this. Their calls are recorded and I want the calls pulled. In those calls you will hear I was mislead. If I was looking for cost savings why would a policy that is 2k more be an option. I should have been pointed out to me
[redacted]
[redacted]
[redacted] [redacted]...
[redacted] [redacte...⇄
[redacted]
Thank you for your recent inquiry regarding a complaint you received from [redacted]. I have reviewed this claim file and would like to address [redacted]’s concerns. If I do not provide the information you need for this matter, please do not hesitate to let me know.
On September 16, 2014, [redacted] was involved in an accident in his 2006 Chrysler 300C in [redacted]; he reported the loss to us that day. On September 19, 2014, we assessed his vehicle damage and determined that the vehicle was a total loss.
The issues in [redacted]’s complaint are below, along with our responses:
Nationwide terminated his rental authorization:
We have paid the full benefit under the policy; 30 days.
Nationwide “stole” his vehicle (moved it without his permission):
On September 22, 2014, we completed a 3-way call with [redacted]’s attorney, and the tow yard that held his vehicle, Pro Tow. In that call, [redacted] gave his permission to have the vehicle moved to [redacted], our salvage vendor, in order to mitigate the loss by terminating storage charges. We are happy to return the vehicle to him at our expense if his attorney requests us to do so.
Nationwide made arrangements to have his personal items returned to him:
This is accurate; when [redacted] notified us that he did not removed his personal items before giving us permission to move the vehicle, we made arrangements for [redacted] to retrieve any personal items from the vehicle and ship the items to him at our expense.
Nationwide did not consider vehicle upgrades in the settlement amount:
We have offered settlement based on a market valuation report from CCC Information Services, which determined the fair market value of his vehicle based on comparable vehicles in his area, with adjustments made for options, condition, prior damage, and the refurbishments that he mentioned. This is an standard valuation method.
Nationwide has not repaired his vehicle or settled his claim:
We presented our settlement offer to [redacted] and his attorney on September 22, 2014. The attorney let us know that he was considering utilizing the at-fault party’s insurance carrier, but he had been unable to secure settlement figures from them. At our last contact with the attorney on November 4, 2014, he indicated that he was unable to reach the other carrier and so he would work with his client, [redacted], to return the required documents so that we can settle the claim.
Our offer is as follows:
Actual Cash Value �...⇄ $9,937
Additional Considerations/refurbishments $1,015.00
Unrelated Prior Damage Identified $470.40
Unrelated Prior Damage Applied -$250.00
Subtotal ...⇄ $10,702.00
Tax Amount based on Rate 2.875% $307.68
Title fee �...⇄ $18.00
Registration Fee �...⇄ $23.00
Less Deductible ...⇄ -$500.00
Settlement offered $10,550.68.
Based on my review, this claim was properly handled. We are eager to resolve this claim with [redacted] and his attorney. We strive to meet our customer’s needs, but understand that sometimes we are unable to do so. If you should have any questions or wish to discuss the matter further, please feel free to call me.
Sincerely,
[redacted]
Nationwide Property & Casualty Insurance Company
###-###-####
[redacted]
This letter acknowledges receipt of your correspondence dated January 5, 2016, and we provide the following:We investigated the concerns raised by our insured. We found their coverage issue valid; the company issued a correcting endorsement with our payment to resolve their concern.While our records...
do not reflect the sentiment of our insured as it relates to unanswered telephone calls, we are sorry our customer service did not meet expectations. We continually remind/train our staff of the importance in returning telephone calls in a timely and courteous manner.Should you require any further assistance in this matter, please contact [redacted], Patty G[redacted], at ###-###-#### or via email at [redacted]Thank you,Jennifer V[redacted]
Dear Mr. [redacted]
This is the second response to your inquiry sent via the Revdex.com. Our decision has not changed.
Your son, [redacted], holds a Class C drivers license. This license allows him to drive any noncommercial single vehicle with a GVWR of less than 26, 001 pounds. Since he is a resident of your household and has access to your owned vehicles, he will be added to your policy as an occasional operator.
Unless proof of insurance elsewhere can be provided, he will remain a listed driver on this policy.
Sincerely,
This letter is in response to [redacted]’s message posted on 1/06/2014.
I am rejecting this response because I do not agree with some of the statements made by [redacted].I
would first like to acknowledge [redacted]’s concessions and willingness to
work with my family in compensation with rental transportation. His response to
this issue seems fair and greatly appreciated
I
would also like to acknowledge that apparently [redacted] and nationwide insurance
also re-ran the vehicle evaluation report after I had contacted the RevDex.com and include more comparison vehicles which I believe [redacted] attached
to this complain. Again I believe this was an attempt to come to a fair
agreement and that too is greatly appreciated.
But
I still have some discrepancies with [redacted]’s response.
1. [redacted]
stated that “we did not find any vehicles exactly like [redacted]’s which is
not uncommon.”
I
sent an email including links to vehicles that were 2002 Regency CORONADO LX
vans.
2. [redacted]
stated that “We did locate similar vehicles to [redacted]’s van and made value
adjustments based on the options/trim”
You
stated that you found comparable vehicles, which I tried to explain is not the
case, all though some conversion vans packages have similar or the same options, they are priced and valued drastically different as a whole. I did notice in the price
adjustment for the vehicles you did find, the mileage adjustment seemed very
different from the industry standards. When I ran a vehicle appraisal on both Edmunds, KBB, and Nada, they all can back with a mileage adjustment much
smaller than what valuescope is reporting. For instance, with comp number 6 in
the valuescope appraisal it made a adjustment of -$2130. Where as, NADA,
Edmunds, and KBB had a difference of -$1100 to -$1300 for the same vehicles
with the same mileage. That is a $1030, and considerable difference. Most banks and car lots use NADA, Edmunds, and\or KBB, why
is valuescope so different from other car industry standards?
3. [redacted]
stated that “both Body Side Moldings and the Rear Step Bumper are listed as
options on the totaled vehicle and considered in the overall value of the van” This statement I just don’t understand. Yes these options are listed, and yes they
are on the report, but I do not see any increase in value for them. These
options are different and just as unique and expensive as running boards and\or
a trailer hitch package. If there is a value listed for running boards and\or a
trailer hitch package, there should be a value, no matter how small, for the Body
Side Moldings and the Rear Step Bumper.
4. [redacted]
stated that “There are two dealer quotes listed on the attached CCC Valuescope”. I was disappointed, but not surprised by the “Dealers” chosen for the dealer
quotes listed on pages 13 & 14 of the attached report from CCC Valuescope.
Both dealers are located in rural towns of less than 1600 house holds. Ranseur
and Candler NC are the epitome of a small market. Both Dealers seem to run “MOM
and POP” shops with less than 20 cars on the lot. Neither of them Conversion
Vans. I would like to ask how these dealers were chosen? And why a dealership
in a community that could support a dealership which actually sold $60,000 conversion
vans, like the totaled vehicle was when it was purchased new, was not chosen? Rural
markets have trouble selling more expensive vehicles, there for they value them
a lot cheaper than other traditional markets.
Maybe
we are going about this all wrong. All I want is a van similar to mine to comfortably
get my family up and down the road. The Repair estimate first provide by “Triangle
Collision” had an repair estimate of $9,200.00, of which $1500,00
were taxes an labor. Would Nationwide be willing to settle for the amount of
the difference $7700.00 with out the taxes and labor, and let me repair the totaled vehicle myself? With a
couple of what I consider justified adjustments, that amount does not seem far
off from what you are currently offering.
To clarify,
there are a couple of changes to the Valuescope CCC appraisal that I think can
easily be argued.
1. If you average
the adjusted value of the new "Comps" provided by value scope you get an initial ACV of
5541,50 not 5.456.00 as you have listed earlier. Difference of $85.
2. If you
include other options that can easily be proven exist on my van, that it
currently does not have listed on the valuescope report:
a. FogLamps Valuescope sugested value - $32
b. DualRadio Valuescope sugested value - $78
c. VCR Valuescope sugested value - $11
d. Television Valuescope sugested value - $37
e. RemoteStart Valuescope sugested value - $28
f. Allow Wheels Valuescope sugested value - $159 (According to page 23 of 27 of the
valuescope report, allow wheels are listed with a value of $159, not $64 a
difference of $95)
3. Using these
values from the Valuescope report you provided, that is an additional $366
dollars, that should be added to the settlement offer you provided earlier. The
new total settlement offer would be Total Settlement Offer = $7020.11. Which is
not far from the $7700.00 needed to buy all the parts to get my families van
back to where it was before the accident. I would consider this a fair
compromise. I would be willing to provide any documentation needed to support
the numbers I have mentioned so far.
In
conclusion, I do appreciate what [redacted] has done towards getting my family
back to where we were before the accident, but the settlement offer he
mentioned previously does not seem like a fair and justified compromise because
of the reasons I mentioned earlier.
Thank you for your time and your help.
Sincerely
[redacted]
I am responding to the reply from Ms. [redacted] on my initial response questioning why she was unable to retain the salvaged vehicle.As noted prior, the estimate of repair was $3,709.85 and the unrelated damage of repair found on the vehicle was $1,356.67 totaling $5,066.52. The Actual Cash Value of the 2008 Honda Civic was $ 5,336.00 less $995.00 for conditioning with a total of $4,341.00. Therefore, the damage on the 2008 Honda Civic met the guidelines for the State of Ohio declaring the vehicle was impractical to repair and is a total loss, due to the total amount of damage found on the vehicle.As Mr. White explained to Ms. [redacted], on a total loss settlement with a loan involved, the loan must be satisfied for consideration to be given for an owner retain total loss vehicle. In this case, Ms. [redacted] still has an outstanding balance on the loan, once the total loss settlement amount was applied. The settlement was $3,875.57 and the payoff on the loan was $5,668.51. Therefore, Nationwide Retain was the only option available in this case.I am sorry that the outcome was not satisfactory to Ms. [redacted]. We strive to meet our customer’s needs, but understand that sometimes we are unable to do so. If you should have any questions or wish to discuss the matter further, please feel free to call me.If you require further assistance, please contact our Customer Relations Coordinator, Lance R[redacted], at ###-###-#### or by email at [redacted]Sincerely,Nan Q[redacted]
This letter is in response to the inquiry received from your office on July 6, 2015. Please note that we resolved Mr. Yates’ claim with him on July 2, 2015 in exchange for a Release of All Claims.
If you require further assistance in this matter, please contact our Customer...
Relations Coordinator, [redacted], toll-free at ###-###-####, Ext. [redacted] or by email at [redacted]
Sincerely,
[redacted]
Commercial Claims West
Nationwide Agribusiness Insurance Company
Phone: ###-###-####
Email Address: [redacted]
Thank you for the opportunity to respond to Mr. [redacted] concerns regarding the above referenced auto policy.Review of the policy indicates it was written as new business on December 30, 2014. At the time of new business, [redacted], Mr. [redacted] wife, was listed as an excluded driver on...
the policy. The reason provided for the exclusion was she had left the country to care for family and never returned. Underwriting set the policy up for rejecting due to no signed exclusion form or valid reason for exclusion. The cancellation notice was mailed on March 19, 2015 with a cancel effective date of April 2, 2015.On March 29, 2015, Mr. [redacted] contacted our Member Care Services to inquire on the status of the policy. They indicated that the signed exclusion form was still needed for [redacted] prior to April 2, 2015 to avoid cancellation of the policy. He asked that the form be emailed to him in order to complete and send back.On April 1, 2015, Mr. [redacted] again contacted Nationwide Member Care Services, he advised that Ms. [redacted] was now back in the country, but not residing in the same household with him. On the same date he also called back to ask if she was able to be listed as a principal driver, and the policy reversed, until he was able to provide additional information.Nationwide Underwriting approved the reversal of the policy, and rating of Ms. [redacted] as a principal driver. On April 2, 2015, our Member Care Representative contacted Mr. [redacted] 2 times to inform him that his policy had been activated without a lapse in coverage, and Ms. [redacted] was rated as a principal driver. The representative was unable to reach Mr. [redacted] or leave a voicemail as it was full. Another attempt was made to contact Mr. [redacted] on April 3, 2015 with the same result.The policy cancelled effective May 18, 2015 for non payment of premium. Collection notice in the amount of $98.45 was mailed to the customer on May 22, 2015.A break down of the amount due is as follows:Auto policy [redacted] started December 30, 2014, with a six-month premium of $261.80. Therewas an increase of $6.60 to rate Ms. [redacted] as a driver effective April 2, 2015. Effective April2, 2015, the SmartRide discount was removed causing a $6.50 increase in premium. On April 7,2015, the Motor Vehicle Report was returned for Ms. [redacted] and the Accident Free discountwas removed effective April 2, 2015, causing a $41.00 increase. Only three payments were receivedon the policy December 31, 2014, $43.63, January 30, 2015, $43.63 and February 28, 2015, $44.29;totaling $131.55. The policy cancelled on May 18, 2015, for non-payment removing $88.50 inunearned premium; leaving a collection amount of $98.45.Nationwide is unable to remove the amount due of $98.45 on the policy, as Mr. [redacted] advised hewould like to rate her as a principal driver until further information could be provided. Policy wasactivated and premium was not paid by Mr. [redacted], resulting n the cancellation for non payment ofpremium.If you have any further questions or concerns, please contact our Customer Relations Coordinator,[redacted], at ###-###-####, or email at [redacted]Sincerely,Kristin MittasPersonal Lines Compliance Specialist
January 22, 2016[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]In review of the [redacted] appraisal there is no scientific info on how the value was derived. There was anotation regarding the repair, but no explanation of the effect of the repair. In addition, it appears [redacted]sells the used vehicles it purchases. Thus, the offer figure is not necessarily the market value, (arm’slength transaction).Nationwide is still open to any other information [redacted] would like to provide to support his diminishedvalue claim. If you have any additional questions please contact Angela S[redacted], Customer RelationsCoordinator, Office of Customer Relations, ###-###-#### or [redacted]Respectfully,Wendy K[redacted]Claims ManagerNationwide PCIO | MidWest Operations | Material DamageC ###-###-#### | F ###-###-####[redacted]Office of Customer Advocacy | [redacted]
This letter is in regards to the request for information on the collection balance remaining for Ms. [redacted]’ personal auto policy.The policy in question was a six-month policy that last renewed on December 10, 2015 with a premium amount of $1,375.00. On June 10, 2016, which would have been the next...
renewal date, the policy was request cancelled by Ms. [redacted]. The $1,375.00 had been paid in full as of the last due date of May 10, 2016. However, on April 19, 2016, a 2004 Chevrolet Silverado was added to the policy, with an added prorated premium amount of $75.50 from the date of the addition through the next renewal in June. The bill due May 10, 2016 had already been issued prior to this change. Nationwide will never ask an insured to pay a monthly amount greater than the billed amount that has already been sent. For that reason, the amount of $75.50 was being added to the bill due June 10, 2016. When the policy was request cancelled effective the June renewal date, it still left the balance for the addition of the Silverado from April 19, 2016 through June 10, 2016.The Agent originally cancelled the policy effective June 28, 2016, which left a balance of $314.66. On June 16, 2016, a final bill was issued to the insured for that amount (attached). The policy cancellation date was adjusted back to the June 10, 2016 renewal, which reduced the final balance down to $85.50. On July 21, 2016, an adjusted final bill was issued for the new amount (attached). This bill included a $10 late fee. Service waived the fee on December 6, 2016 when the member called, leaving $75.50 for the balance on the 04 Chevrolet from the add date of April 19, 2016 through the cancel date of June 10, 2016. If the insured can provide evidence that the Silverado was covered elsewhere prior to June 10, 2016, we would be able to make a further adjustment. If not, then the balance would be correct for coverage that was provided.If you require further assistance, please contact our Customer Advocacy Coordinator, Janice K[redacted], at ###-###-#### or by email at [email protected].
This letter is in response to the concerns filed by [redacted] regarding the Smart Ride Discount andadditional discount Mr. [redacted] feels is still owed on the policy.In review of the Smart Ride Discount that is being received on policy [redacted], Mr. [redacted] iscorrect that the discount is not...
showing a full 40% decrease on the Chevrolet for Bodily Injury,Property Damage, and Collision coverage or the full 26% discount on these coverages for the GMClisted on the Auto policy.Per the Smart Ride emails that are sent weekly to Mr. [redacted] and the Smart Ride Website, as well asthe Nationwide email confirming the Smart Ride discount completion that was sent:“Your final discount will be applied at your next policy renewal. Discount amount listed is anapproximation and does not apply to all coverage elements. Actual savings will vary based on yourpolicy coverage selections and rating factors.”The discount amount will not translate into a flat percentage off the final premium as it does notapply to all coverages or policy administration fees. The discount is applied to Bodily Injury,Property Damage, Medical Payments, and Collision based on the rating sequence.As an example, if the base premium for a coverage is $1,000.00 and a 9% discount for Multi-Policy,40% discount for SmartRide, and a 15% discount for Accident Free is being applied, the premium iscalculated by applying one discount at each step as shown below.If the discounts were applied as a flat percentage, the discounts added together would be 64%; ifthis was applied to the base premium of $1,000; this would make the final premium $360.00 not$464.10.Regarding the concern of the premium appearing to be $44.00 more that it should be; after theSmartRide Discount is applied in the rating sequence the policy administration fee is applied andthen term adjustment factor is applied.If you require further assistance, please contact our [redacted], Dawn H[redacted], at###-###-#### or by email at [redacted]Sincerely,Jennifer C[redacted]
[redacted] I read the entire 15 paragraph response by NW, I called the relation manager To confirm who authored that reply, I left a message when the recording indicated " [redacted]" would not be available until 12-22-2014. As [redacted] was the most involved NW employee I will refer to him or NW as the case may be. I oppose most of NW's handling of the repair and their lengthy reply. In Paragraph 3 " NW offered 20 days additional over his purchased coverage" I include [redacted]'s email to me (3-17-14) "approved for three days" Also in Paragraph 3 " your vehicle will be ready on or about Feb. 21 2014 "see [redacted]'s emails ( 3-13) " I will be visiting shop tomorrow to check on status of repairs") this is almost a month past promise date and he is merely '' checking status". Further please see NW's shop emails (3-19) and ( 4-1) and ( 4-25). All delays, all unnecessary if repair were prompt and correct. Now we are in April 25, and my car must be at NW's shop, and [redacted] for continued Work on original repair. Sadly this is 115 days from accident. In a NW shop email (3-31) They state "Sorry for delay we are in process of ordering another part." [redacted] stated the delay of pick-up was due in part to me, for refusing to pick up a car that That was completely drivable. This claim by a "professional" is unrealistic. The "cosmetic trim " is factory installed, ordered by original customer, if driven as suggested by NW, salt, water, Dirt would get into cavities inside the four fenders and create havoc in future erosion, wiring Electrical shorts and more, they are basically 0 rings, I worked for NASA for a brief period, 0 Ring failure can lead to terrible failure. Also NW shop's [redacted] said he tried 4 - 5 Different companies each time they did not match. That would be 60 mile round trips from [redacted] to [redacted], X 5,300 miles, yes [redacted] expected me to this while driving A car on winter roads, many times covered in salt. I refused . Paragraph 4 NW states my transmission went through "extensive testing" No it did not. I asked [redacted] to do a simple magnet test to see if there were any metal shreds see email ( 2-3) He ignored my request. Also in paragraph 4 NW admitted one Hub could have been damaged In the original accident, see receipt (4-11). This represents a point in time over three months From original call, 103 days, and we have been driving a noisy vibrating car, they finally get one Of many issues fixed. April 25,115 days, almost an 8 year old car we need to bring it back For original repair defects see (4-25). The value of our car has been reduced to nearly 0 because NW put us through 37 trips, They were determined this guy [redacted] wants his car totaled so we must not let him be right. I advertised on a great site 'Auto traders', took a VIP add had over 30,000 views not one (1) call with any offer. Terrible, we must try to use the car ourselves, we have no options. What a Shame. There is more, but I respect your indulgence this far. Sincerely [redacted] ###-###-#### P.S. Yes, the car still vibrates more than it did prior to loss. (12-3-14) Many of emails enclosed are meant to prove "They" said those statements.
I never received a written rate increase and my son did not have a driver's license at the time so he should not have been rated.
Regards,
[redacted]
This letter is in response to the additional information sent in by Mr. [redacted] to adjust the cancellation date on the Auto policy. The Auto policy originally cancelled per Mr. [redacted]’s request effective February 10, 2017 and there was a remaining balance of $89.39 for unpaid coverage provided up to the cancellation date. Mr. [redacted] provided proof of insurance with [redacted] effective February 4, 2017. The cancellation date on the Auto policy has been adjusted to February 4, 2017. This has adjusted the balance due for coverage provided up to the cancellation date to $72.39. If you require further assistance, please contact [redacted] at ###-###-#### or by email at [redacted]. Sincerely, [redacted] Sr. Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I was in pursuit of suing the dealer I purchased the vehicle from I can obtain police report to back that fact up due to an altercation that took place in which the dealer send treats with a weapon when I approach him and my partner in regards to him upholding his agreement, additional forms indicating the frequent mechanical and work that were perform as well as a similar incident that happen to a person that was driving my vehicle and it malfunction and hit a nursing home rail I can obtain picture and any documents to back that fact up and a notarized letter from the personnel that was driving my vehicle. I had moved from that address that the statement was address to.. To [redacted] i was not aware of this letter if so I would have abruptly took action in this matter. I receive no notification regarding to the person that was suing Nationwide for property damage never a call, email, nor letter to at least to let me the customer be aware of what and why my abstract is saying at fault when prior it was no fault, Nationwide is not on any ones side except their own sadly then once I refuse to pay to the new rates once I called several time and finally got in touch with Erick N[redacted] in 2016 not Judd L[redacted] who dealt with every thing nor Sharon J[redacted] nor Roger whom took an extended time period to come to the facility to view my car after the incident even the owner at the shop was inquiring about the service that I was dealt with in 2015 then Roger look at it like five to ten minutes and that was it I was told by the owner of the shop... I know they did not complete any mechanical check..matter of fact I spoke with Emily R[redacted] whom told me if I want to follow up with any mechanical proceeding with the [redacted] that I have to contact the dealer I was suing to process those services and said there is no additional actions Nation wide will be taking.. obviously the dealer will not discredit himself and dealership any further than it is already called [redacted] NY... So I feel like i'm at a stand still.. I can no longer pursue with the suing of the dealer due to the negligence in Nationwide ability in checking the vehicle properly..
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]
This is in response to the inquiry of November 15, 2016 as it pertains to the case file referenced above.This loss involves an accident where it is one person’s word against another. Our Insured maintains he had stopped in the road awaiting a vehicle in front of him to exit a parking space when the...
other vehicle tried to pull around him and struck his vehicle. Mr. [redacted] maintains he was pulling around the stopped vehicle when it backed up into his vehicle. The police report only indicates that our Insured was backing, and Mr. [redacted] was pulling around the truck.Our Insured advised us there was a witness to the loss, Mr. [redacted], allegedly a bus driver. We made multiple attempts and upon finally reaching Mr. [redacted] he basically advised us he does not know anything of the loss and did not want to get involved.Although our Insured maintains he was not moving at the time of impact, lack of an independent witness to verify same, along with the police report indicating he was backing while Mr [redacted] was pulling forward, we are making a compromise offer of 75% to Mr. [redacted] in an attempt to resolve this disputed liability claim.Should you require any further assistance in this matter, please contact our Customer Advocacy Coordinator, [redacted], at ###-###-#### or via email at [redacted].Sincerely,David [redacted]
I apologize that you found my response did not satisfy your concerns.Ms. [redacted] contacted Nationwide Personal Lines Services on November 3, 2016. Ms.[redacted] has agreed to pay the missing payment for October. This can be accomplished byspreading out the October payment over the 2 remaining months for November/December. If Ms. [redacted] chose to pay the payment for October, the remaining bills wouldreflect the correct agreed upon monthly premium."Unfortunately in accordance with the filed rating plan in your state of North Carolina:there is no allowance for premium write-offs due to an error."If you require further assistance, please contact our Customer Relations Coordinator,Dawn H[redacted], at ###-###-#### or by email at [redacted]Sincerely,Daniel M[redacted]