Cruise One

Revdex.com:? after submitting complaint to Revdex.com, Recyclebank has responded me via [redacted] , email and delivered the ticketsNot sure if a coincidence or timing of their resolution to my issue.? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

I am very proud of our perfect year record with the Revdex.comWe service plus cars a week for yearsUnfortunately Mr [redacted] is being unreasonableI have spent an unbeleivable amount of time talking to him, [redacted] and anyone else he wanted me toHours spent in the name of trying to make him understand his vehicle needed a lot of repairMy replys are as follows, I spent more time and effort with him then almost any other customer I have ever had Wrong His gas tank is dangerous still to this date and he needs a new sending unit and gas tank No refund is warranted Thank you

End result of Revdex.com Complaint ? [redacted] ? Good Afternoon! ? AwesomeHave a great week! ? [redacted] ? ? [redacted] ? Hey *, ? This one is done: July **,2017: Called [redacted] on left a voice mail for her to contact us back so that we could discuss her account issuesAlso sent member an email as well ? [redacted] ? Hi ***/ [redacted] , ? We received your Revdex.com complaint and we would be more than happy to address any of your concerns in the email that we receivedPlease feel free to email me back or call our call center and ask to speak to me and we can discuss this matter furtherI look forward to hearing from you ? Thank you, Debra B***? | Customer Care Quality Analyst |Trainer Recyclebank [redacted] ? [redacted] ? *? [redacted] ? July ***: Member called back and left a voicemailReached back put to member and informed member that we will be mailing her out two [redacted] ’s Gift cardsInformed member that she should receive them via mail within the next weekProvide member with personal email address so that she can notify me when she receives the gift cards in the mail ? ? -Debra [redacted] ? [redacted] ? Bryant M [redacted] *

Good afternoon [redacted] who has been a member of RecycleBank since Mar **, 2011.? In this time [redacted] has redeemed a reward from us a total of times with the most recent being on June 30, 2016.? [redacted] redeemed of the same "type' of Gift Card on 6/ [redacted] through a fraudulent link that had been invaded on our website.? [redacted] is considered a "Digital" member.? Gift Cards are only able to be redeemed by residents that have a "Curbside" location or an active Recycling Location.? [redacted] contacted RecycleBank on July **, @ 9:am and a Customer Care Email Representative responded on Jul **, @ 8:36:am; informing the member of our policy and responded with:"Due to a system change we have had to limit gift cards redemption's to members who participate in our Home Recycling programWe apologize for the inconvenience however all members still continue to have access to over 2,coupons, One Twine discounts and rewards at local businesses across the USWe encourage you to contact your local municipality or hauler about bringing recycling rewards to your communityWe apologize for any inconvenience and hope you have a nice day-cg" [redacted] points were credited back to her account.On our Website in our Membership Agreement Item number 10., We reserve the right to change our rewards program and how its administered at anytime.If there are any questions; please do not hesitate to contact me at the below information.? Bryant M***Customer Care Director [redacted] ?

There were a string of e-mails between [redacted] and [redacted] A check was sent to [redacted] in March It was return by mail with an incorrect address [redacted] requested a confirmation on the address and never received it In the intern her Mom became gravely ill, however she continued to communicated with [redacted] by e-mail trying to confirm his correct mailing address I called [redacted] today left a message, I requested a return call to confirm his address and another check will be sent immediately following confirmation [redacted]

Mr [redacted] is a former tenant of a rental property managed by Bosshardt Property Management Upon notice of a Security Deposit claim, Mr [redacted] contacted me personally and shared his viewpoint about the charges I reminded him that he must make any argument against the claim in writing as per Florida Statutes...which he did several days later IN the interim, I provided Mr [redacted] with two on-line links so that he could view both his mophotos and the move-out photos of the rental propertyUpon receipt I reviewed the claim with my property manager and we concluded that a partial relief was due to the painting charge The carpet cleaning charge which Mr [redacted] is complaining to be too high is a matter of opinion If Mr [redacted] would have followed the letter of the lease agreement of the requirement to have the carpets professionally cleaned and provide the receipt for the services , instead of attempting to do the work himself, the concern over carpet cleaning would not exist Subsequent to MrRegister's written response to the security deposit claim, we determined that Mr [redacted] turned off the utilities and had the account transferred back to the Owner of the property one (1) month prior to his lease termination date without notice to the owner or to Bosshardt, which is a violation of the lease agreement In light of this effort by MrRegister, the security deposit claim was amended to show the partial credit for painting but an increase associated with prematurely turning off the utilities to the rental property So it is my opinion that Mr [redacted] could have avoided the entire argument over the security deposit claim if he had just followed and abided by the terms of the lease agreement

Jayne H***, ACC, LSDeerspring CtNorth Ridgeville, OH, 44039Revdex.comEuclid AveCleveland, OH Attn: *** ***, Dispute Resolution Team LeaderRe: *** ***, Complaint ID ***Sent by
email and mailDear ***: I am writing in response to the above complaint The reason for my late response is that I was out of the country from March until April Since the initial letter from you was mailed to my office I had no knowledge of the complaint until I returned.Mrs*** contacted me in mid-January, about a short cruise for her family during March Spring Break That is a very busy time in the cruise industry and most ships have been booked for over a year She was concerned about her budget so I attempted to find something for her in the South Florida area where she lived; however, after searching and sending several options to her, she decided that she wanted to go from Port Canaveral which is 3-hours north of her home, and, as I remember, she was trying to go with some friends She requested a mid-ship cabin with a window; however, there were only a few ocean view and inside cabins left on the ship since they were almost sold out I advised her that there was one cabin with an obstructed view that was more money but I would hold it for her for hours which is all the cruise line would allow, in order for her to decide Mrs*** has an year old son so she needed a triple cabin In my conversations and notes I have nothing indicating this is a child with special needs In fact, that particular obstructed view cabin did have a sofa bed; however, the cost was higher She did not call me back within the hours required by the cruise line, therefore that cabin was sold When she called back on February 22, I advised that she would have to take the inside cabin because that was the only triple cabin left on the ship except for a balcony She advised she could not afford the balcony so we booked the inside There is nothing in my notes indicating she told me she had to have a sofa bed for her son On her invoice, the cabin does indicate a queen/sofa bed configuration because we are directly connected to the cruise line booking engine which pulls live inventory, and that was a computer/automation error as far as the sleeping accommodation that the cruise line system communicated with our internal system But, again, nothing was specifically said about a sofa bed or problems with her son Since she was a past passenger with me, I initiated a $on board credit for their cabin for them to spend as the wish on board The cruise total was $1,112.74; not $1,as was stated The rest of the total was for pre-paid gratuities and insurance She did not have to pre pay the gratuities and the insurance covers all of them for many reasons, including having to cancel.I was away from the office escorting a group on Friday, March 20, when they boarded the ship for the day cruise Mrs*** called my office about noon, from the ship, and was very irate and yelling at my assistant about having her vacation ruined because she did not have the sleeping arrangements she wanted My assistant, Cathy Sheetz, immediately called one of my associates, who is also an agent, Julie P***, in Orlando, Florida, and Julie called Mrs*** on the phone while her ship was still in port Mrs*** was demanding her money back and additional compensation for her ruined vacation Julie contacted me by phone while I was in San Juan, Puerto Rico I authorized Julie to contact the cruise line and pay the cruise line on my credit card to upgrade her to another cabin, even a balcony Julie called the cruise line; however, there were no triple cabins left at all on the ship She then advised Mrs*** that there was nothing we could do at that point unless the ship had availability on board due to “no show” passengers The cruise line, once the passengers board, has no control over the ship inventory, it is up to the ship guest services.It should be noted that Mrs*** paid for the insurance on this trip to cover any “unforeseen circumstances which would prevent her from sailing” She called my office 3-hours prior to the ship sailingI feel if there truly was a situation that would cause any harm to her son; she could have left the ship before it departed the port at 4:PM and received all her money back from the insurance company They stayed on the ship for the day cruise.Upon my return March 23, I spoke with Royal Caribbean and they advised that they sent Mrand Mrs*** emails on occasions in February with upgrade offers Offering an upgrade to either an ocean view for $or a balcony for $ This sometimes happens when the ship has cancellations They did not copy me with these offers; they were sent directly to the passengerThe last email was sent to them on February Further, the cruise line had no notes in her booking that she went to the guest services counter on the ship and requested another cabin or complained to them on board.On March 30, Mrs*** contacted my headquarters office in FtLauderdale and spoke with the Director of Customer Service, Marc Kramer and wanted her money backMarc offered her $future cruise credit on her next booking with us as an indication that we were trying to compensate her for any inconvenience; she declined. Looking through my previous records, Mrs*** booked with me once before for a cruise in August At that time she requested a balcony which is a larger room and always has a sofa bed Since her mother was also a client, I gave her a $discount as a “thank you for booking” with me After referring to all my booking notes for that cabin, at no time was I advised that her son had any issues since we are required to report this to the cruise line prior to boarding.I feel we made every attempt to resolve this issue once we found out about it Sometimes, it is just not possible If there was any medical issue with the son, the insurance would have given her full compensation They did stay on the ship and apparently enjoyed the cruise in spite of the sleeping arrangements.Please feel free to contact any of the involved parties below Thank you for your time.Jayne H***Jayne H*** ACC, LSAccredited Cruise Counselor and Luxury SpecialistCleveland, OH AreaNorth Ridgeville, OHT: (866) 5505T: (440) 316-7171E: jh***@cruiseone.com Copies to:***j.p***@cruiseone.com***

Revdex.com: after submitting complaint to Revdex.com, Recyclebank has responded me via ***, email and delivered the ticketsNot sure if a coincidence or timing of their resolution to my issue.
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Good afternoon, this particular issue has been resolved.Please see below for resolution on this matter; if there is any issues please let me know. Thank you, *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer service we received from this business was horrible The woman working in the office is very nasty and we will never use them again My daughter was in an auto accident and had her car towed there after the accident The next day it cost me $to have the vehicle released and towed to my home Scam!!!! She wouldn't even let us get paperwork out of the glove box w/o paying her $first

Revdex.com: after submitting complaint to Revdex.com, Recyclebank has responded me via ***, email and delivered the ticketsNot sure if a coincidence or timing of their resolution to my issue.
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I received the complaint from Mr *** today and would like to respondMr*** started his Journey to fix his light in the Beginning of June He came in and said *** *** said his pipe by the gas tank was rusted out and they wanted over $to fix and how much would I charge to do
itMy Mechanic said he would like to diagnosis the problem but Mr *** refused saying *** already diagnosised itHe was told we could replace the rusted out pipes for $if I remember correctly but the entire undercarriage is rusted to death but we would start with that since there were huge physical holes in the pipes by the gas tankWe replaced the pipes and he returned a few weeks later and said his light is onWe said we only did what he told us to do and he left seemingly understandingHe returned a few weeks later telling us *** had told him the gas tank filler neck was rusted and needed replacedI stuck my head underneath and told him it was indeed obvious that the neck was full of holesHe had us fixed it because we were $less then the dealer and we used the same part purchased from *** A couple weeks later he returned and said *** muffler told him the filler neck was badI inspected and told him that it was perfect however in the interest of making him happy I would get it warrantied by *** and provide the labor for free as wellI was able to get *** to take back the part even though it was not defective as a customer satisfaction warranty, Installed the neck and told him that everything was rusted badly and this would not be his last repairThe |Charcoal canister had many pieces of rust in it that hat broken off and got stuck inside so I recommended that it be changed since it was packed with rustWe also told him the gas tank was rusted very badly and the top of the tank bolts rusted off that hold the sending unit in the tankThere was actually a sheet metal screw holding the fuel pump wire to the sending unit where the wire connector had rusted offNot wanting the customer to inhale gas fumes when it lets go and knowing of his obscene rusting problem I told him he should replace the tankHe said he wanted to save up the money He went to *** *** and they told him they wanted to test it again since the last diagnosis they made was in JuneThey said the clamp on a hose on the gas tank had rusted off and poked a hole in the hoseI spoke with the service writer on the phone and he agreed with meUnfortunately the Rav is a victim of Ohio winters and Mr *** running from garage to garage to try to fix his car I have gone over and above with him spending the necessary time explaining and showing him the giant holes in his parts, all without any diagnosis since he said the dealer did that already and *** did that alreadyI warrantied a part that was not bad, just to show him that it was done properlyThe Dealer even confirmed that the parts put in were installed properly after his last visit thereAt the end of the day, All repairs were necessary and the only thing he is out is the time he spent trying to do a little at a time
Thank you

Good afternoon, this particular issue has been resolved.Please see below for resolution on this matter; if there is any issues please let me know. Thank you, *** *** ***
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Good afternoon*** *** *** contacted RecycleBank on 7/*/@ 6:pm to redeem points through our Customer Support. Upon *** *** account being reviewed; he was informed that his points had been debited in his account. One of our Customer Care agent informed him that the city of
Hollywood decided to end their relationship with RecycleBank on 6/**; because they were partnering with another organization. On June *** the points would have been debited out of the residents of the City of Hollywood. *** *** was informed of this and yelled at the Customer Care Agent and then the Supervisor of the Department and both times he was directed to the City of Hollywood to air his grievances. Our rewards do not carry a Dollar value for our members so there is no basis of $being owed and or stated by *** ***. The City of Hollywood informed their resident on 6/and RecycleBank wanting to be ahead of that date sent a mass email to all Active residents of the City of Hollywood on 6/* with the following email.Its unfortunate that the City of Hollywood decided to terminate their contract with us; but we are at the behest of our clients.Thank you, Bryant M***Customer Care Director

Good afternoon*** *** who has been a member of RecycleBank since Mar **, 2011. In this time *** *** has redeemed a reward from us a total of times with the most recent being on June 30, 2016. *** *** redeemed of the same "type' of Gift Card on 6/**
through a fraudulent link that had been invaded on our website. *** *** is considered a "Digital" member. Gift Cards are only able to be redeemed by residents that have a "Curbside" location or an active Recycling Location. *** *** contacted RecycleBank on July **, @ 9:am and a Customer Care Email Representative responded on Jul **, @ 8:36:am; informing the member of our policy and responded with:"Due to a system change we have had to limit gift cards redemption's to members who participate in our Home Recycling programWe apologize for the inconvenience however all members still continue to have access to over 2,coupons, One Twine discounts and rewards at local businesses across the USWe encourage you to contact your local municipality or hauler about bringing recycling rewards to your communityWe apologize for any inconvenience and hope you have a nice day-cg" *** *** points were credited back to her account.On our Website in our Membership Agreement Item number 10., We reserve the right to change our rewards program and how its administered at anytime.If there are any questions; please do not hesitate to contact me at the below information. Bryant M***Customer Care Director***

Good afternoon to *** *** and to who it may concern via the Revdex.com, In regards to *** ***'s inquiry we have mailed every reward that *** *** ordered. With *** *** ** *** ending; Recyclebank's internal back system deleted *** ***'s
account inadvertently. Please see below for the following: On 4/**/we sent via first class mail to ** *** the following rewards that he ordered. *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** ***
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*** *** *Today on 5/*/we left a voicemail to *** *** in reference to the above resolution and to also ask for him to call back in and create a new account which I will deposit points into his account for the inconvenience Any questions, please let me know.Thank you, Bryant M***###-###-####Customer Service Manager

Amazing big teamThey arrived to do their work, well done and quickly and efficientlyThey arrived at am and my roof was finished by :pmmen worked intensively and went in the roof to reinforce itI am really pleased with the result and the fact that he prefers to use best quality materials

Good afternoon to *** *** and to who it may concern via the Revdex.com, ? ? ? ? ? ? In regards to *** ***'s inquiry we have mailed every reward that *** *** ordered.? With *** *** ** *** ending; Recyclebank's internal back system deleted *** ***'s
account inadvertently.? Please see below for the following:? On 4/**/we sent via first class mail to ** *** the following rewards that he ordered.? *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** ***
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*** *** *Today on 5/*/we left a voicemail to *** *** in reference to the above resolution and to also ask for him to call back in and create a new account which I will deposit points into his account for the inconvenience? Any questions, please let me know.Thank you,? Bryant M***###-###-####Customer Service Manager

End result of Revdex.com Complaint ? *** *** ***
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*** *** *** ? Good Afternoon! ? AwesomeHave a great week! ? *** *** ***
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*** *** *** *** *** ? Hey *, ? This one is done: July **,2017: Called *** *** on left a voice mail for her to contact us back so that we could discuss her account issuesAlso sent member an email as well ? *** *** ***
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*** *** *** *** ? Hi ***/*** ***, ? We received your Revdex.com complaint and we would be more than happy to address any of your concerns in the email that we receivedPlease feel free to email me back or call our call center and ask to speak to me and we can discuss this matter furtherI look forward to hearing from you ? Thank you, Debra B***? | Customer Care Quality Analyst |Trainer Recyclebank ***? *** *** * *** *** *** *** ** *** * ***
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? July ***: Member called back and left a voicemailReached back put to member and informed member that we will be mailing her out two ***’s Gift cardsInformed member that she should receive them via mail within the next weekProvide member with personal email address so that she can notify me when she receives the gift cards in the mail ? ? -Debra *** *** ***
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