Cruise One

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Good afternoon*** *** who has been a member of RecycleBank since Mar **, 2011.? In this time *** *** has redeemed a reward from us a total of times with the most recent being on June 30, 2016.? *** *** redeemed of the same "type' of Gift Card on 6/**
through a fraudulent link that had been invaded on our website.? *** *** is considered a "Digital" member.? Gift Cards are only able to be redeemed by residents that have a "Curbside" location or an active Recycling Location.? *** *** contacted RecycleBank on July **, @ 9:am and a Customer Care Email Representative responded on Jul **, @ 8:36:am; informing the member of our policy and responded with:"Due to a system change we have had to limit gift cards redemption's to members who participate in our Home Recycling programWe apologize for the inconvenience however all members still continue to have access to over 2,coupons, One Twine discounts and rewards at local businesses across the USWe encourage you to contact your local municipality or hauler about bringing recycling rewards to your communityWe apologize for any inconvenience and hope you have a nice day-cg" *** *** points were credited back to her account.On our Website in our Membership Agreement Item number 10., We reserve the right to change our rewards program and how its administered at anytime.If there are any questions; please do not hesitate to contact me at the below information.? Bryant M***Customer Care Director***?

End result of Revdex.com Complaint   [redacted]
[redacted]   Good Afternoon!   Awesome. Have a great week!   [redacted]
[redacted]...

[redacted]     [redacted]
[redacted]   Hey *,   This one is done: July **,2017: Called [redacted] on left a voice mail for her to contact us back so that we could discuss her account issues. Also sent member an email as well.   [redacted]
[redacted]   Hi [redacted],   We received your Revdex.com complaint and we would be more than happy to address any of your concerns in the email that we received. Please feel free to email me back or call our call center and ask to speak to me and we can discuss this matter further. I look forward to hearing from you.   Thank you, Debra B[redacted] | Customer Care Quality Analyst |Trainer Recyclebank [redacted]  *  [redacted]
  July [redacted]: Member called back and left a voicemail. Reached back put to member and informed member that we will be mailing her out two [redacted]’s Gift cards. Informed member that she should receive them via mail within the next week. Provide member with personal email address so that she can notify me when she receives the gift cards in the mail.     -Debra [redacted]
[redacted]  
[redacted]   Bryant M[redacted]
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[redacted]
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May 26, 2015Revdex.com2800 Euclid AveCleveland, OH 44115 Attn: [redacted], Dispute Resolution Team LeaderRe: [redacted], Complaint ID [redacted]Sent by email and mailDear [redacted]:In response to Mrs. [redacted]’s latest reply,  I will reiterate what I have already stated in my last two replies.I have no control over the bedding configurations in the individual room assignments within the cruise line generated website; I can only assume they are correct.  Only the number of people the cabin will accommodate is guaranteed, and there were 3 beds in that cabin for the 3 people sleeping in it.  If any other travel agent had booked that cabin they would have gotten the same information because it is all computerized.  We did everything possible to change the cabin; however, Mrs. [redacted] even went to the guest services counter on the ship herself and was told the ship was full and they couldn’t be moved.  My associates called the cruise line and tried to move them and we were willing to pay the upgrade.  We were told the same thing, the ship was full and no other cabins were available to move them into.  Only at that time, after they had boarded the ship, were we told that all the lower inside cabins had Pullman beds.Only once Mrs. [redacted] was aboard the ship, did she disclose to my associate that her son had medical issues and could not sleep in the Pullman bed; now she states she had no reason to disclose her son’s illness.  Had I been told initially about the illness, that would have alerted me to contact the cruise line to ensure that the sleeping arrangements did include a sofa bed.  Certainly she would have disclosed this to an airline, hotel or other long distance carrier or long term lodging.   In an effort to apologize, my headquarters offered $200.00 as an inconvenience fee, which was approximately 20 % of the entire cruise, but she refused that amount. They did take the entire cruise and apparently it was enjoyed.We feel we have made every reasonable effort to appease Mrs. [redacted].  Within the realm of reason, our headquarters feels the [redacted]’s are not owed anything more.  CruiseOne considers this matter closed.Thank you again for your time.Jayne H[redacted]Jayne H[redacted] ACC, LSAccredited Cruise Counselor and Luxury SpecialistCleveland, OH AreaNorth Ridgeville, OHT: (866) 678 5505T: (440) 316-7171E: jh[redacted]@cruiseone.com  Copies to:[redacted]j.p[redacted]@cruiseone.com[redacted].

Mr. [redacted] is a former tenant of a rental property managed by Bosshardt Property Management.  Upon notice of a Security Deposit claim, Mr. [redacted] contacted me personally and shared his viewpoint about the charges.  I reminded him that he must make any argument against the claim in...

writing as per Florida Statutes...which he did several days later.  IN the interim, I provided Mr. [redacted] with two on-line links so that he could view both his move-in photos and the move-out photos of the rental property. Upon receipt I reviewed the claim with my property manager and we concluded that a partial relief was due to the painting charge.  The carpet cleaning charge which Mr. [redacted] is complaining to be too high is a matter of opinion.  If Mr. [redacted] would have followed the letter of the lease agreement of the requirement to have the carpets professionally cleaned and provide the receipt for the services , instead of attempting to do the work himself, the concern over carpet cleaning would not exist.  Subsequent to Mr. Register's written response to the security deposit claim, we determined that Mr. [redacted] turned off the utilities and had the account transferred back to the Owner of the property one (1) month prior to his lease termination date without notice to the owner or to Bosshardt, which is a violation of the lease agreement.  In light of this effort by Mr. Register, the security deposit claim was amended to show the partial credit for painting but an increase associated with prematurely turning off the utilities to the rental property.  So it is my opinion that Mr. [redacted] could have avoided the entire argument over the security deposit claim if he had just followed and abided by the terms of the lease agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once again Ms. H[redacted] has missed the point. We put our trust in her when we booked our family vacation. I think it was absolutelyreasonable for us to expect to have the reservation we made with her at the time we booked our cruise. Ms. H[redacted] told us we were getting a sofa bed and it stated on the invoice we were getting a sofa so we expected our reservation to be accurate. Ms. H[redacted] never gave us the disclaimer that we may not get what we booked. Please tell me why we would have booked with a travel agent if you cannot guarantee our reservation?Your letter states we did everything possible to change the cabin. Ms. H[redacted] wasn't even in the country at the time. We were told she was on a cruise out of the country at the time. Did you sleep in a pullmen bed on your cruise? If no, why not? Tell me what steps were taken and who you spoke to at Royal Caribbean? The employees at guest services told us that they did not speak with anyone from your company. Ms. H[redacted] was correct when she stated that we originally did not disclose about our sons illness. The reason wedid not disclose this is because we thought we booked the reservation we wanted. We had no idea that we weren't getting what she told us we were paying for.My husband was forced to sleep on the pullmen bed and as a result he had a back ache the whole trip. How does a person enjoy theirvacation when they get no sleep and have a back ache as a result of the bed?Ms. H[redacted] I'm sure you will understand this. When you make a reservation don't you expect to get exactly what your reservationsays? We were expecting that too. Again, you told us we were getting a sofa bed. It stated we were getting the sofa on the invoice. Why would we expect anything different. Please take responsibility for your mistake. I would understand your point better if you would have discussed it with us before hand and told us that we may not get the sofa bed. You did not do that. The impression your giving me is that if you book through your travel agency then you’re not guaranteed to get what you’re paying for. Why not just book directly through Royal Caribbean if that is the case?
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with [redacted]'s responses:
1. He did not admit the unprofessional treatment he made towards me .
2. I did not go garage to garage to fix the problem  since he replaced the fuel filler neck . The only time I went to [redacted] was when I got the Engine light on the first time . Their diagnostic shows I need a fuel filler neck . But I had [redacted] replaced it because he was $180.00 cheaper and that's it . I left it all to [redacted]-  But he never got it fixed . I only went back to [redacted] when he told me not to come back to his shop anymore . " What a bad customer service " . I was just asking him to prove to me that I needed a new Gas tank . If he only proved it I will say YES to him . But he kicked me out instead.
3. He still keep insisting that it's like I still need a new gas tank  until now on his response .  [redacted] already fixed it on October 03, 2014 by replacing one single hose - 6 inches long  and until now the Engine light did not come back .
4. He did not discuss about my REFUND or CLAIM .
Thanks [redacted]
Regards,
[redacted]

Good afternoon. [redacted] contacted RecycleBank on 7/*/2016 @ 6:45 pm to redeem points through our Customer Support.  Upon [redacted] account being reviewed; he was informed that his points had been debited in his account.  One of our Customer Care agent informed him that the city of...

Hollywood decided to end their relationship with RecycleBank on 6/**; because they were partnering with another organization.  On June [redacted] the points would have been debited out of the residents of the City of Hollywood.  [redacted] was informed of this and yelled at the Customer Care Agent and then the Supervisor of the Department and both times he was directed to the City of Hollywood to air his grievances.  Our rewards do not carry a Dollar value for our members so there is no basis of $500 being owed and or stated by [redacted].  The City of Hollywood informed their resident on 6/5 and RecycleBank wanting to be ahead of that date sent a mass email to all Active residents of the City of Hollywood on 6/* with the following email.Its unfortunate that the City of Hollywood decided to terminate their contract with us; but we are at the behest of our clients.Thank you, Bryant M[redacted]Customer Care Director

There were a string of e-mails between [redacted] and [redacted].  A check was sent to [redacted] in March.  It was return by mail with an incorrect address.  [redacted] requested a confirmation on the address and never received it.  In the intern her Mom became gravely ill, ...

however she continued to communicated with [redacted] by e-mail trying to confirm his correct mailing address.  I called [redacted] today left a message,  I requested a return call to confirm his address and another check will be sent immediately following confirmation.
[redacted]

I am very proud of our perfect 25 year record with the Revdex.com. We service 300 plus cars a week for 25 years. Unfortunately Mr. [redacted] is being unreasonable. I have spent an unbeleivable amount of time talking to him, [redacted] and anyone else he wanted me to. Hours spent in the name of trying to make him understand his vehicle needed a lot of repair. My replys are as follows,
1.  I spent more time and effort with him then almost any other customer I have ever had.
2.  Wrong
3. His gas tank is dangerous still to this date and he needs a new sending unit and gas tank.
4. No refund is warranted. 
Thank you

Review: My wife and I had booked a cruise starting Jan. [redacted] through CruiseOne. As part of the booking it included free gratuities. Shortly before we left we received an email saying that there was a computer glitch and that certain customers hadn't had the free gratuities promo entered on their booking. When we took the cruise and received our guest folio we were charged all of the per person gratuities. Upon returning we promptly brought this up with our sales agent and we provided her a copy of the receipt. She had said we would receive a check soon with a full refund. It is now September [redacted] and I still have yet to see any refund. I have no less than a dozen follow up emails going back and forth with this company. She had said the first check they sent was not cashed or returned so they would issue another one. This was back in March. I validated my address and still no check. I've called the [redacted] twice and gave him my information, explained what happened and he assured me this would be resolved quickly. Never received a call back. I'm very disappointed with this company. It's not a ton of money but at least it could buy a book or 2 for my kids for school.Desired Settlement: 120.00

Business

Response:

There were a string of e-mails between [redacted] and [redacted]. A check was sent to [redacted] in March. It was return by mail with an incorrect address. [redacted] requested a confirmation on the address and never received it. In the intern her Mom became gravely ill, however she continued to communicated with [redacted] by e-mail trying to confirm his correct mailing address. I called [redacted] today left a message, I requested a return call to confirm his address and another check will be sent immediately following confirmation.