Crunch

We have cancelled [redacted] membership and have contacted the collection agency to remove any further issuesWe apologize for any inconvenience and appreciate [redacted] patronage over the years

To whom this may concernWhen Ms [redacted] came into our club to check it out she was shown our pricing which includes an enrollment fee, an Annual fee that is paid once a year and the annual pro-rateTo get started with us, every member pays thatSo the $she is talking about was $ enrollment, $pro-rate of annual fee till December and her first month at $While Ms [redacted] was signing up, on the signature pad, it asks if she understands that their will be a one time annual fee of $charged in December and she checked yesAlso on the Welcome to Crunch paperwork that she signs at the end of the transition, it also mentions the $annual fee and she signed thatNow at the point of sale it was clear as to how much the start up fee is and our annual fee and she still signed upAt that point if she felt the sign up fees and the annual fee were high, then she didn't have to sign upThere was NO deceiving or advertisingYes our signs say, Always only $per month" and that is what our dues ARE and what she was explained to at the point of saleNow we are happy to cancel Ms [redacted] membership and she will owe us nothing else but a refund is out of the questionThanks for your time

Complaint: [redacted] I am rejecting this response because:I was specifically told by the receptionist that I spoke with that I would not be charged anything for the cancellationI checked with her multiple times throughout the phone call and responded to the necessary written request immediatelyEven on the day that the charge was pending in my account, Crunch had already received my cancellation request

Complaint: [redacted] I am rejecting this response becauseI was told by more then one employee that my son membership was cancelled as if September. When I ask why he had been charged for months after is when you decide that was the wrong information. I've only said I would be speaking the truth about your so called company. We are both in the same line of business so anyone that is looking to do business with crunch across know just what kind of company you really are. Sincerely, [redacted]

Joined a few months ago Paid the monthly fees automatically on my credit card Went in last month to cancel my membership since we are moving Went though all the hoops and left on good terms Today, a month later, I see they are attempting to charge my credit card again for another month In the days of computers and advanced technology, what excuse can a company possibly have to continue charging for a canceled service? I am calling their office today to seek a remedy I will modify this post or add a new post to reveal my success or failure to recoup my money

First we stand by our first responseSecond if in fact Ms [redacted] did cancel, all she had to do was come in and show us the cancel receiptAll of our members are given a cancel receipt at the time they cancelThird Ms [redacted] keeps referring to our agreement as a "non-contract"Not sure why she keeps saying that as it is in fact a "non-contract" but as it says in the agreement she signed and the welcome to letter we discuss at the time of sale that it is a month to month but they must come down days prior to the billing if they want to cancelAlso she continues to say that "we switched her daughter"No idea what she is talking aboutWe went out of our way to wipe out all the money she and her daughter owed us and again it was HER responsibility to cancel and she did notFinally she makes statements about us never getting back to herOur manager kept notes on every conversation she had with Ms [redacted] and we feel we did all we could to help her out

To whom this may concern-While we take all complaints very seriously, this one is a little strangeThe reason I say that is *** has bought training from us on three other occasionsIn each of those agreements it says clearly that the only way to get a training refund is either moving
mile's away from our clubs or having a doctors note that won't let the member work out for a yearThis new one is exactly the same as the last threeAlso we did not pressure *** to buy more at all but in fact she asked to get more sessions and we did soMy suggestion is for her to come back in and will waive the balance on the current training of $and use the trainingOtherwise we can not offer a refund at this timeThanks

*** *** signed our agreement like any other adult or overBy signing our agreement and also giving him our welcome to Crunch brochure, they explain clearly that it is a month to month membershipHowever, when they want to quit, they have to just come into the club, fill out a cancel form
and then they are no longer a member or responsible for any paymentsHis membership went past due on August 5thOur collections department called him on the 18th of August, at this time only owing us $and said to the collection agent, "he was not paying any of that" and hung up the phoneThe collections department called him again on September 1st and no answer or call back after a message was leftCollections then sent him a letter now being months past due which included late fees and the annual fee of $At this point his mother came in and of record was rude and screaming at our employees because of what her son had done and owed usShe started calling us "money hungry thieves" and said she was going to "blast us all over the internet and tell everyone we were thieves"She said that she would only pay us months and said to us that we were "stealing from her child"While I certainly can appreciate a mom's view, her son *** was an adult of age, bought the membership and if he had just paid his late $and cancelled like his agreement says, none of this would have taken placeAt this point we are willing to waive all late fees, the annual fee and split the monthsWe feel that is more then far and maybe instead of yelling and threatening us, she should tell her son to be more responsible for his actions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate your time and effort on this matter and Crunch Fitness' resolutionI wish it wouldn't have taken such drastic measures, but I am happy with the outcome. Sincerely, *** ***

Complaint: ***I am rejecting this response because: The information is incorrectI called The manager on numerous times, only speaking to her one time, she was always busy and going to call me backI believe her name was ***. At the time that I rebuttled it last time and you so called wiped out my account, then Why did you start billing me again? If I was so upset and you cleared it out once? Yes, my account and my daughters account are indeed seperate and are even being handled by seperate attorneys, which have contacted me. Again, If the manager had so mnany conversations with me, AND wiped out the costs on my account, then why did they continue to bill me? Sincerely,*** ***

Complaint: ***
I am rejecting this response because: last time I was a member was years agoThey need to go over the terms every time someone is buying something from them OR have member sign a waiver station soI want my money backI WILL not go back to them ever againSo for them to say that I do this frequently is absurd.
Sincerely,
*** ***

We had a new website installed February and unfortunately, we're still having issues with itWhat happened was when Mr*** finished his sign up, when the error came across, it still charged his cardSo he must have clicked it more times and of course his card was charged that amountAlso
because error came up, the web site did not recognize yet that he was a member so that is why he did not get a welcome to Crunch letterWe have since put in for his other charges to be refunded ASAPWe apologize for the inconvenience and hope that Mr*** will come by and get his membership card, his shirt and a free water bottle on us for the mistakeThanks

In our agreement and on the Welcome to Crunch sheet, we explain that the only way to cancel a membership is in person at the front desk or by mailWe also have in our agreement and on the Welcome to Crunch sheet that you can cancel anytime but if you are within days of your due date, then the
member will be charged*** *** signed up in July and was told his $annual fee would come out on October 1stRegardless if *** *** had come into the club or sending his letter, he was within the days and therefore was billed the $

Sorry for the delayWas out of town at our annual convention
Ms*** was a member with us back in and cancelled her membership 1/Reason I mention this is that Ms*** knew our membership cancel procedures which are explained and given to each member on a Welcome to the
club paperMs*** joined again on 6/15/but we heard nothing or saw nothing from her until thisShe mentions that she called up and got word from someone at the front desk that she was cancelledThat would never have been the case because when you look up the account, it is still openNow my question is thisMs*** was getting the $charge each and every month for a yearWhy is she just now letting us know that she supposedly cancelled back in 8/15? What we are willing to do because we are different then any other gym and always are fair, we will refund $We have cancelled Ms*** membershipPlease let us know if there is anything else you need

We gave our best offer and tried to be fair but there will be no refundThanks

Complaint: [redacted]
I am rejecting this response because:I was specifically told by the receptionist that I spoke with that I would not be charged anything for the cancellation. I checked with her multiple times throughout the phone call and responded to the necessary written request immediately. Even on the day that the charge was pending in my account, Crunch had already received my cancellation request.

We have cancelled [redacted] membership and have contacted the collection agency to remove any further issues. We apologize for any inconvenience and appreciate [redacted] patronage over the years.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom this may concern. When Ms. [redacted] came into our club to check it out she was shown our pricing which includes an enrollment fee, an Annual fee that is paid once a year and the annual pro-rate. To get started with us, every member pays that. So the $49.70 she is talking about was $30...

enrollment, $9.75 pro-rate of annual fee till December and her first month at $9.95. While Ms. [redacted] was signing up, on the signature pad, it asks if she understands that their will be a one time annual fee of $39 charged in December and she checked yes. Also on the Welcome to Crunch paperwork that she signs at the end of the transition, it also mentions the $39 annual fee and she signed that. Now at the point of sale it was clear as to how much the start up fee is and our annual fee and she still signed up. At that point if she felt the sign up fees and the annual fee were high, then she didn't have to sign up. There was NO deceiving or false advertising. Yes our signs say, Always only $9.95 per month" and that is what our dues ARE and what she was explained to at the point of sale. Now we are happy to cancel Ms. [redacted] membership and she will owe us nothing else but a refund is out of the question. Thanks for your time.