Crunch

First we stand by our first response. Second if in fact Ms. [redacted] did cancel, all she had to do was come in and show us the cancel receipt. All of our members are given a cancel receipt at the time they cancel. Third Ms. [redacted] keeps referring to our agreement as a "non-contract". Not sure why she keeps saying that as it is in fact a "non-contract" but as it says in the agreement she signed and the welcome to letter we discuss at the time of sale that it is a month to month but they must come down 10 days prior to the billing if they want to cancel. Also she continues to say that "we switched her daughter". No idea what she is talking about. We went out of our way to wipe out all the money she and her daughter owed us and again it was HER responsibility to cancel and she did not. Finally she makes statements about us never getting back to her. Our manager kept notes on every conversation she had with Ms. [redacted] and we feel we did all we could to help her out.

Ms. [redacted] joined again, (she was a member before), on March 16th on our Base membership. The next day she decided to upgrade to our Peak membership to take advantage of the extra items that come along with that membership including free guest privileges. When we have members join, we have...

them check off our welcome to Crunch sheet which includes a handful of club rules. One of them is this, "If I bring a guest they must be 18 years or older unless I m their parent or guardian, and they are at least 15 years of age". This has been our policy since we opened her at Division over two years ago. Now while Ms. [redacted] may have either forgotten or just looked right over that rule, it has always been in place and therefore we did nothing wrong. We have cancelled Ms. [redacted] membership so she will be charged nothing else moving forward but based on the information provided, will not be issuing a refund. Thanks.

Complaint: [redacted]I am rejecting this response becauseI was told by more then one employee that my son membership was cancelled as if  September. When I ask why he had been charged for months after is when you decide that was the wrong information. I've only said I would be speaking the truth about your so called company. We are both in the same line of business so anyone that is looking to do business with crunch across know just what kind of company you really are. Sincerely,[redacted]

Joined a few months ago. Paid the monthly fees automatically on my credit card. Went in last month to cancel my membership since we are moving. Went though all the hoops and left on good terms.

Today, a month later, I see they are attempting to charge my credit card again for another month.

In the days of computers and advanced technology, what excuse can a company possibly have to continue charging for a canceled service?

I am calling their office today to seek a remedy. I will modify this post or add a new post to reveal my success or failure to recoup my money.

To whom this may concern-Here is what actually took place. [redacted] came into the club and froze her account on 4/7/14 for 3 months, (Until 7/7/14), at which time her account became active again. She called us on 11/12/14 mad that she owned us money. We explained to her that she froze her account and...

did not cancel. Our month to month memberships are just that but in order to cancel, a member must come down and fill out a simple cancellation form that takes about 5 minutes. Anyway, she kept arguing with us and wouldn't stop even though she was wrong for not coming down and cancelling her account in the first place. Finally we told her that we would clear the account this one time as a customer service act but she would still need to come down to the club to fill out her cancellation form. She NEVER did that so her account went pass due again and it went to collections. The exact same status happened with her daughter's account. We cleared the balance she owned us even though we didn't have to and she did the same thing with her daughter's membership that she signed by not showing up and cancelling this membership as well. It was sent to collections as well for the past due amount. We make cancelling very easy for our members. Being in the business for over 30 years, most clubs make you go through circles in order to cancel but all they have to do is make the effort to come down to the club and fill out a simple form and their done. However, we can't make people come down so it is their responsibility to handle their own account and if it is not cancelled, they will continue to get billed. If it goes past due we send it off to collections. As far as [redacted] worries about this going onto her credit, this kind of account is not sent to credit agencies so it will not effect any credit scores. She does however still owe the money if she has not paid it. People need to take responsibility for their actions and not always try to blame it on everyone else. We did our best to help the issue but she just ignored us. Thanks for your time.

Complaint: [redacted]I am rejecting this response because: I did not believe that I was freezing my or my daughters account. When I was asked to come in and fill out paperwork to stop our NON-Contract membership, I did. I believed that this paperwork was to cancel our non-contract membership., not to freeze my account. As I explained at that time, I already had a new Gym membership elsewhere. There was a company that had me on Automatic redial, but nobody answered when I answered my phone. This went on for months of me not knowing who this was, until I called the number back and they told me it was an automatic redial system. AT that time I was told to contact the manager directly,which I attempted to on may occasions.  The reason I was so upset, by the time I finally got the manager on the phone, who repeatedly did not take my call or call me back, was that I had already done the process that she was asking me to do. I have been trying to take care of this for more than 6 months. AT some point they seperated my azccountfrom my minor child, who legally can not sign thier contract, and have now started sending collections to her grandparents home. I do not feel that we own anything as I did go in and attempt to cancel this NO CONTRACT membership, and have not been back into Crunch since that time. I do not feel that the response from Crunch was professional, let alone taking responsisbility for thier actions. Again, I feel likethis is false adevertisement, and feel that they trapped me into a FREEZE. When I came in as directed, I filled outwhat I thought was a cancelation. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I am not getting a refund. As you can see on the attatchement there is not any fine print or anything saying I will have any other fees. This is what the sign says "ALWAYS ONLY 9.95" If that is what the signs says and then I don't receive that then how is that not false advertising. I was never able to see any contract or paperwork. I was told I would be asked for my signature twice and I signed. I was greatly disturbed by the misleading signs and have talked to many people who feel the same way. This is wrong. If the signs are advertising that then I should get that. A bank wouldn't get away with a sign saying open a checking acct and get 500$ and then not give me the money. If your sign is advertising that you must deliver. Sincerely,[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Upon the club manager speaking with Ms. [redacted], her request to transfer her membership to the CA club has been granted.

My original response was that we would give [redacted] half back as we felt that was fair since in his agreement it clearly states they must cancel 10 days prior to their tap date or they will be charged an extra month. It also is clearly written at the top of the cancellation form that he signed. We also...

put a reminder at the bottom of the members receipt about the annual fee in case that comes up. In any case, I wrote [redacted] back yesterday and told him that we would refund his entire $19.95 so this should be a closed case. Thanks.