Crystal Clear Hot Tub Services

Weird rapid escalation to personal insults from the owner on a query about priceI'm cutting and pasting the transcript belowIt starts like thisA while back, I called Crystal Clear Hot Tub Services to clean my new (used) 2-person hot tub that I bought from a message school that had barely used itThey lady who came out was very nice, though she tried to hard sell me on a basket of cleaning chemicals and oils for the hot tub and was disappointed when I refusedNo hard, no fowlSo, my heater started acting up and it went from degree to in the tubHaving used them before, I called them againInstead of a call back, I get an emailI believe it’s from the same woman who did the cleaning> > -----Original Message-----
> > From: ----- ------------ > > Sent: Jan 9, 9:PM
> > To: ----- ---- > > Subject: Hot Tub Repairs
> >
> > Mr----,
> > We can get a techover there either at am or pm this Monday
> 1-12-15,
> > if that day will work for you?
> >
> > ----- / Crystal Clear Hot Tub Services
My response> On Fri, Jan 9, at 10:PM, ---- ---- wrote:
>
> > 4pm will probably be betterIs there a service charge to look at it?
> >
Now, I knew there’d be a fee, nobody does free diagnostic anymore, but many companies I’ve worked with on my townhouse and my mother’s house, will roll that fee over into the repairsThis is what I got back> -----Original Message-----
> From: ----- ------------ > Sent: Jan 10, 9:AM
> To: ---- ---- > Subject: Re: Hot Tub Repairs
>
> It will be a $flat rate to diagnosis it with a safety inspection and
> repair bid, he tests and checks out the condition of all the
> mechanical, electronics and electrical componentsI will set him for pm
> this Monday>
> ----- / Crystal Clear Hot Tub Services
Still not getting the info I needed, I ask point blank:
On Sat, Jan 10, at 1:PM, ---- ---- wrote:
> If I chose to do the repairs, does that fee come of the total?
>
> ----  And the answer is:
-----Original Message-----
From: ----- ------------  Sent: Jan 10, 5:PM
To: ---- ----  Subject: Re: Hot Tub Repairs
>The $diagnosis fee pays for truck, employee cost, Insurance, putting
>bid together, ectand is a separate bill, from repair bill, I'm sorry, we
>do not do free estimatesConfirm apptby email if you still want the
>service>----- / Crystal Clear Hot Tub Services
So, not only do I get my answer, but a list of all their expenses that go into the diagnosticNot what I askedI felt this was turning into a sob storyI know no one works for free, but many companies only charge the diagnostic fee because they really want you to pay for the repairs, which are usually greaterJust recently, I had Wirenut out to fix a problem with my heater (many of you recall those posts) and they simply rolled the diagnostic fee into the repairsThis is common practiceWhen I asked THEM if that was their process, I didn’t get this type of responseI’m feeling like they want to guilt me into using their service, so I in turn, reintroduced myself in case they’d forgotten meRemember, I am a repeat customerOn Sat, Jan 10, at 6:PM, ---- ---- wrote:
I'm not sure you remember meI had you out to clean my small 2-person hot tub a couple months agoI'm a repeat customerI'm sorry if it seems like I'm being cheap, but I am unemployed and we use this hot tub for my girlfriend's treatmentI didn't need a list of all your expensesI was just asking a legitimate question most customers, I think, would askI've had to call out many contractors and each has its own rulesThen, it's up to me to decide if I want to use them or notLet me think on thisI didn't pay that much for the thing in the first place and if it's going to cost me hundreds to diagnosis and fix, then it might not be worth itThis is Saturday, two days before the Monday appointmentMy plan was to talk it over with ---- and decide whether we could afford the expense right now, or notBefore I could, I got this response-----Original Message-----
From: ----- -----------  Sent: Jan 10, 8:PM
To: ---- ----  Subject: Re: Hot Tub Repairs
>OK, we will cancel the appointment, Thank You for your inquiryI never said to cancel, just that I needed to think about itNot even longNow, I’m upset and rightly soOn Sat, Jan 10, at 9:PM, ---- ---- wrote:
I had said let me think it over, but now it's clear you do not wish to do business with meSorryI'd gotten a completely different impression of you when you came to our house hereGood luck retaining customers with that way of doing business----  Now, this is when the owner steps in and things get ugly-----Original Message-----
From: ----- ------------  Sent: Jan 11, 9:AM
To: ---- ----  Subject: Re: Hot Tub Repairs
Mr----,
My office manager was very professional and nice to you with your inquiry about repairs to your hot tubWe cannot hold appointments open for customers who are Thinking It OverWhen other customers are ready for service and want an appointmentI'm sorry if you don't like our policy of getting paid for performing work, I'm sure when you perform work you like being paid and wouldn't like it if your boss said Let Me Think It Over, if I want to pay you todayYou seem to be a rude, self centered person that thinks the world revolves around you, It doesn't seem to be working for you, if you can't even complete a simple task of retaining a repairDo not contact my people further, as I have told them, to not deal with rude immature individuals like yourselfMy Companies and our network businesses do not need customers like yourself, and do very well without customers like youYou and your address are on our networks DO NOT SERVE LISTINGSHave a good day, and maybe think about going to church today, and ask for the help you so badly need------- ------------ Owner
Crystal Clear Hot Tub Services
Crystal Clear Mechanical
I’m the customerI’m the one who came to them and I asked nothing but legitimate questionsI never attacked ----- personally, but questioned the way they do business if they want repeat businessInstead, I’m called all these names and told to go to churchWhaaa???
So, I sent a final email, explaining what my next course would be so it would come as no surpriseOn Sun, Jan 11, at 9:AM, ---- ---- wrote:
My inquiries were validYou should reread your managers email and see how they could be read by someone how doesn't know themSecondly, you have no right to judge me as a personI do go to church but that is no concern of yoursYou can put me on any ---- list you wantIMT reporting this email and the others to the Revdex.com tomorrowI’m so disappointed with what I thought was a nice little family run operation, to receive this type of insult is unprofessional and almost criminalThe owner’s response is also not a surprise, but actually scaryIs he using his background in law enforcement to intimidate me? What will happen to me if I follow with my planned actions?
From: ----- ------------ To: ---- ---- Subject: Re: Hot Tub Repairs
Date: Jan 11, 9:AM
You just proved my pointAnd can't follow instructionsContact who-ever you want, as long as you have proof and it's not slanderous to me or my company you have that rightThat way me and my lawyer don't have to file criminal counts and a liable law suit against you, after years in law enforcement I would take my adviseI would however recommend a mental health professional be your first callAgain Do Not Contact Us
------- --- --------- Owner
Crystal Clear Hot Tub Services
Crystal Clear Mechanical
So, this is the complete storyWhat would you do? Would you do business with these people? Would you recommend them to anyone?
I think not----