Crystal Clear Water Supply Corporation

Re: ID # [redacted] — Billing or Collection Issues This property was rental property per her letter dated April 26, by her own admissionIt was to be sent to the service address with her name on the accountThere is no written request for service cancellation, which we do require The account was transferred in January to the new owner per the required documents and the deposit was applied to the account balance leaving a balance due, by the owner of the account, [redacted] , of $33.10.At the time Ms [redacted] signed up for service, Crystal Clear was a member owned Water Supply CorporationAs a Water Supply Corporation, the owner/member was responsible for keeping the account current and paid in fullCrystal Clear is now a Special Utility District and the owner of the property is still responsible for keeping the account current and paid in full whether they have a renter at the propertySincerely, [redacted] Operations Manager [redacted]

Complaint: [redacted] I am rejecting this response because:A resolution still has not been reachedThe Assistant General Manger met with myself and another party that is also involvedDuring the meeting the AGM agreed with our frustration and that our account had not been handled properlyHe also agreed that the communication from the company was misleadingWe were told that a resolution would be achieved and communicatedThe only response I received after our meeting was an email stating that we were told about a third party when in fact we never wereThat was the reason I originally submitted the complaint Regards, [redacted] ***

CLEAR ECIAL UTILITY DISTRICT [redacted] Dear [redacted] ,Thank you for the opportunity to respond to the complainant.Our due date for all statements is on the 10th of the month by 5: pm.This customer paid late and incurred a $late fee (penalty)This brought his account up to $75.43.We received his payment of $on January 27, Our cut-off days are printed on our websitewww crvstalclearsud.org and if they would have called our office, we would have gladly told him thecutoff dateThe cut-off for non-payment in January was Monday the 25th.We received the customer's payment from his bank on January, 27, 2015, two days after our cutoff datefor non-payment.Looking at the account l can see that on January 27th the management made an adjustment on theaccount and removed the $extra he incurred for payment past our cutoff date.I believe we have been very generous with this customer who paid their account way past the due dateof the 10th and in fact paid beyond the cutoff date of 01/25/16.I do not understand the dispute of $I need more of an explanation.Currently the account has a balance of $If not paid on the 10th before 5pm the account will incuranother late fee penaltyPlease feel free to contact me if you need more information.Sincerely, [redacted] Office ManagerCrystalClearSUD

Revdex.com Corporate Office October 18, La Posada Dr.Austin, TX 78752Re: Response to Claim ID # [redacted] To Whom It May Concern,In response to the above referenced claim made regarding a “contract dispute”, more specifically a quote for a water line.She states that she agreed to the quote and agreed to move forward and that another person backed out and she would have to pay their portion.She originally came in to apply for two water meters When she submitted the deposit for the engineering study, we discovered that we had previously done a study for another potential customer and knew there was a required line extension We contacted that person but he was no longer interested in adding his meter and sharing in the line extension cost What she was told before she agreed to continue with the feasibility study (which is required for all new meters) is that the other person’s feasibility study had an estimate for a line extension (done six months to a year prior) and was only an estimate by engineer If all parties would have chosen to participate in the cost (based on the old estimate), the amount would have been divided between the threeWe provided the earlier estimate as a courtesy to her.She still had to do her own feasibility studyUnfortunately, the estimated cost had increased and there were only two participants She was told that the actual cost might increase or decrease based upon an actual bid by a contractor to run the water line to increase capacity Crystal Clear would also be participating in the cost of the line upgrade.If you have any further questions, please feel free to contact me at the above phone number.Sincerely, [redacted] Assistant General Manager

Complaint: [redacted] I am rejecting this response because:Claim number [redacted] Repairs on this claim were done by Service King, San Marcos, TXAfter getting back the car my son noticed that the engine light was coming on and the car was back firingHe took it back to Service King and they told him if it happened again to bring the car backIt did and he went back two other timesThey would not run a diagnostics to see what was going on and they told him that what was happening to the car was not part of the collision He took it to Firestone to have them run a diagnostics on the carWhat they found was that there was an oil leak and the oil had run down to one of the spark plugs and damaged the spark plug as well as a coilEstimate to fix it will cost $This is the same side where the major part of the collision occurredService King neglected to check and see if there were damages on the inside of the carThey had the car for over a week , so they could have checked and taken care of itMy son uses his car for his work and it is frustrating to have his car not working to par I need to have this taken care ofWe do not want Service King to do the job, because we feel that they should have taken care of it the first time and not ignore my sons concernsHe can't afford to pay another $deductible because of Service Kings mistakeQuestions: I believe that insurance should have been on our side, but instead told my son because of the mileage on his car they would not approve the repairs that should have been done by Service KingCan I contact the Insurance Commission and complain Can I also make my statement with the Consumer Protection of the Attorney Genral’s office Regards, [redacted]

This company is lacking in customer service period I have been a customer for months and have received two bills in the mail one a shut off AFTER the shut off happened and today a late payment notice when the payment notice was not received I signed up for paper and electronic bills and still do not get either I had to call this month to ask what was due and was assessed a late fee Again no original bill was received They swear the bills are mailed and sent via email yet I still don't get them, they blame this on the pat officeLast month I paid my bill late because no bill was received but paid it days before the shut off date While at work I get an alert stating my water would be shut off the following day if I did not pay I had to call the office and clarify I had in fact paid the bill, give my original confirmation office I paid, stay on hold for minutes then was asked to fax documentation it was paid Again I was at WORK I should not have to be inconvenienced like this when I am holding my end up Please don't ask these people to do their job because all you will deal with is attitude and quite possibly be hung up on Horrible company hands down

CLEAR DISTRICT SPECIAL UTILITY*** ** *** *** *** ** *** ***
Revdex.com Corporate Office*** ** *** ***
*** ** ***
Re: Response to Claim ID #***
To Whom It May Concern,
December 3, I would like to respond
to the above referenced claim made by our customer regarding serviceissues, more specifically disconnection of services for non-payment of services.He stated that he initiated service but since this is a rental account the owner is the person who isrequired to complete an Alternate Billing Agreement (copy of paperwork is available).The original bill for this period was mailed out on October 28, from our office, with a balancedue of $and a payment due date of November 10, On November 11, a latepenalty in the amount of $was added to the accountOn' November 11, ourautomated system attempted a call to the phone number we had on file but there was no answer.The second notice was mailed on November 13, from our office, with a balance due of$and a cutoff date of November 23, On November 20, our automated systemagain attempted a call to customer to warn of the upcoming cut off, which was to begin at 8:00amon November 23, 2015, again no answerOn November 23, 2015, at approximately 12:38p.mour Operator disconnected the customers' water for non-payment.There are no notes on the customer account notifying us of not receiving a bill or checking on thereason why he did not receive a bill prior to being disconnectedThe customer did call after hoursand our on call personnel returned his call.Payment was made by credit card on November 24, in the amount of $to cover allcharges due and water service was restored the same day.As you can see by the events leading up to disconnect, we made every attempt to contact thecustomer prior to disconnection.If you have any further questions, please feel free to contact me at the above phone number.Sincerely,
*** ***Operations Manager

Complaint: ***
I am rejecting this response because:
A resolution still has not been reachedThe Assistant General Manger met with myself and another party that is also involvedDuring the meeting the AGM agreed with our frustration and that our account had not been handled properlyHe also agreed that the communication from the company was misleadingWe were told that a resolution would be achieved and communicatedThe only response I received after our meeting was an email stating that we were told about a third party when in fact we never wereThat was the reason I originally submitted the complaint
Regards,
*** ***

CLEAR DISTRICT SPECIAL UTILITY*** ** *** *** *** ** *** ***Revdex.com Corporate Office*** ** *** ***
*** ** ***Re: Response to Claim ID #***To Whom It May Concern,December 3, 2015I would like to respond to the above referenced claim made by our customer regarding
serviceissues, more specifically disconnection of services for non-payment of services.He stated that he initiated service but since this is a rental account the owner is the person who isrequired to complete an Alternate Billing Agreement (copy of paperwork is available).The original bill for this period was mailed out on October 28, from our office, with a balancedue of $and a payment due date of November 10, On November 11, a latepenalty in the amount of $was added to the accountOn' November 11, ourautomated system attempted a call to the phone number we had on file but there was no answer.The second notice was mailed on November 13, from our office, with a balance due of$and a cutoff date of November 23, On November 20, our automated systemagain attempted a call to customer to warn of the upcoming cut off, which was to begin at 8:00amon November 23, 2015, again no answerOn November 23, 2015, at approximately 12:38p.mour Operator disconnected the customers' water for non-payment.There are no notes on the customer account notifying us of not receiving a bill or checking on thereason why he did not receive a bill prior to being disconnectedThe customer did call after hoursand our on call personnel returned his call.Payment was made by credit card on November 24, in the amount of $to cover allcharges due and water service was restored the same day.As you can see by the events leading up to disconnect, we made every attempt to contact thecustomer prior to disconnection.If you have any further questions, please feel free to contact me at the above phone number.Sincerely,*** ***Operations Manager

Id# *** December 29, On November 10th, a notice of Possible Violation (Multiple Premises Being Served by a Single Meter)was sent to the address listed for ID # *** via certified mail(Please see attached letters)The letter states the customer has days
from the date of the letter to respond.On December 11th 2015, with no response from ID # ***, we attempted to call the phone number wehad listed at PM There was no answer and no voicemail.On December 15th, an order was sent out to disconnect water services for Non-ComplianceWater Servicewas disconnected.On December 15th, 2015, ID # *** called the office and spoke to a manager who explained the violationand what would need to take place to get into complianceThere is a Duplex being serviced by a 5/8"residential meter that would need to be upsized to a %" meter to service both residencesCost would be$2,plus deposit charges of $A payment plan could be set up for the total cost.On December 15th, ID# *** came into the office to pay the reconnection fee of $and adown payment of $The remaining balance of $was divided into two future monthlypayments of $ID# *** signed the agreement and a service order to turn water back on wasmade and sent outWater was restored on December 15th before 5:PMId# *** has not installed ameter at the residence on a separate accountIN was given months to run a line to the residencebehind the duplexCost of install is $which we allowed payments on as wellID # *** signed asecond agreement to pay the install charge in two payments starting in January 2016On December 15th, ID# *** requested copies of the certified mail that was sent out along with atracking confirmation from the US Postal Service which were provided to ID # ***All documents areattached with this response

To Whom It May Concern:At this time we have reached out to the consumer(s). There has been a meeting with the consumer(s).Kindest regards, *** ** ***Office Manager

Complaint: ***
I am rejecting this response because:Claim number *** Repairs on this claim were done by Service King, San Marcos, TXAfter getting back the car my son noticed that the engine light was coming on and the car was back firingHe took it back to Service King and they told him if it happened again to bring the car backIt did and he went back two other timesThey would not run a diagnostics to see what was going on and they told him that what was happening to the car was not part of the collision He took it to Firestone to have them run a diagnostics on the carWhat they found was that there was an oil leak and the oil had run down to one of the spark plugs and damaged the spark plug as well as a coilEstimate to fix it will cost $This is the same side where the major part of the collision occurredService King neglected to check and see if there were damages on the inside of the carThey had the car for over a week , so they could have checked and taken care of itMy son uses his car for his work and it is frustrating to have his car not working to par I need to have this taken care ofWe do not want Service King to do the job, because we feel that they should have taken care of it the first time and not ignore my sons concernsHe can't afford to pay another $deductible because of Service Kings mistakeQuestions: I believe that insurance should have been on our side, but instead told my son because of the mileage on his car they would not approve the repairs that should have been done by Service KingCan I contact the Insurance Commission and complain Can I also make my statement with the Consumer Protection of the Attorney Genral’s office
Regards,
*** ***

To Whom It May Concern:
At this time we have reached out to the consumer(s). There has been a meeting with the consumer(s)Kindest regards,
*** ** ***
Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do have concerns that my bank indicates the funds were withdrawn on 1/20/16 and not posted at CCWS until 1/27/16. This has occurred before and CCWS admitted they had possession of my payment and failed to post on time
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:A resolution still has not been reached. The Assistant General Manger met with myself and another party that is also involved. During the meeting the AGM agreed with our frustration and that our account had not been handled properly. He also agreed that the communication from the company was misleading. We were told that a resolution would be achieved and communicated. The only response I received after our meeting was an email stating that we were told about a third party when in fact we never were. That was the reason I originally submitted the complaint.
Regards,
[redacted]

Id# [redacted] December 29, 2015On November 10th, 2015 a notice of Possible Violation (Multiple Premises Being Served by a Single Meter)was sent to the address listed for ID # [redacted] via certified mail. (Please see attached letters)The letter states the customer has 30 days from the date of the...

letter to respond.On December 11th 2015, with no response from ID # [redacted], we attempted to call the phone number wehad listed at 210 PM There was no answer and no voicemail.On December 15th, an order was sent out to disconnect water services for Non-Compliance. Water Servicewas disconnected.On December 15th, 2015, ID # [redacted] called the office and spoke to a manager who explained the violationand what would need to take place to get into compliance. There is a Duplex being serviced by a 5/8"residential meter that would need to be upsized to a %" meter to service both residences. Cost would be$2,650.00 plus deposit charges of $350.00. A payment plan could be set up for the total cost.On December 15th, 2015 ID# [redacted] came into the office to pay the reconnection fee of $150.00 and adown payment of $1200.00. The remaining balance of $1800.00 was divided into two future monthlypayments of $900.00. ID# [redacted] signed the agreement and a service order to turn water back on wasmade and sent out. Water was restored on December 15th before 5:00 PM. Id# [redacted] has not installed ameter at the residence on a separate account. IN 20998236 was given 6 months to run a line to the residencebehind the duplex. Cost of install is $700.00 which we allowed payments on as well. ID # [redacted] signed asecond agreement to pay the install charge in two payments starting in January 2016On December 15th, 2015 ID# [redacted] requested copies of the certified mail that was sent out along with atracking confirmation from the US Postal Service which were provided to ID # [redacted]. All documents areattached with this response.

Revdex.com Corporate Office October 18, 20161005 La Posada Dr.Austin, TX 78752Re:  Response to Claim ID #[redacted]To Whom It May Concern,In response to the above referenced claim made regarding a “contract dispute”, more specifically a quote for a water line.She states that she agreed to the quote and...

agreed to move forward and that another person backed out and she would have to pay their portion.She originally came in to apply for two water meters.  When she submitted the deposit for the engineering study, we discovered that we had previously done a study for another potential customer and knew there was a required line extension.  We contacted that person but he was no longer interested in adding his meter and sharing in the line extension cost.  What she was told before she agreed to continue with the feasibility study (which is required for all new meters) is that the other person’s feasibility study had an estimate for a line extension (done six months to a year prior) and was only an estimate by engineer.  If all parties would have chosen to participate in the cost (based on the old estimate), the amount would have been divided between the three. We provided the earlier estimate as a courtesy to her.She still had to do her own feasibility study. Unfortunately, the estimated cost had increased and there were only two participants.  She was told that the actual cost might increase or decrease based upon an actual bid by a contractor to run the water line to increase capacity.  Crystal Clear would also be participating in the cost of the line upgrade.If you have any further questions, please feel free to contact me at the above phone number.Sincerely,[redacted]Assistant General Manager

CLEAR ECIAL UTILITY DISTRICT[redacted]Dear [redacted],Thank you for the opportunity to respond to the complainant.Our due date for all statements is on the 10th of the month by 5: pm.This customer paid late and incurred a $20.00 late fee (penalty). This brought his...

account up to $75.43.We received his payment of $75.43 on January 27, 2016. Our cut-off days are printed on our websitewww crvstalclearsud.org and if they would have called our office, we would have gladly told him thecutoff date. The cut-off for non-payment in January was Monday the 25th.We received the customer's payment from his bank on January, 27, 2015, two days after our cutoff datefor non-payment.Looking at the account l can see that on January 27th the management made an adjustment on theaccount and removed the $150 extra he incurred for payment past our cutoff date.I believe we have been very generous with this customer who paid their account way past the due dateof the 10th and in fact paid beyond the cutoff date of 01/25/16.I do not understand the dispute of $35.00. I need more of an explanation.Currently the account has a balance of $66.41. If not paid on the 10th before 5pm the account will incuranother late fee penaltyPlease feel free to contact me if you need more information.Sincerely,[redacted]Office ManagerCrystalClearSUD

Re: ID #[redacted] — Billing or Collection Issues
This property was rental property per her letter dated April 26, 2007 by her own admission. It was to be sent to the service address with her name on the account. There is no written request for service cancellation, which we do require....

The account was transferred in January 2016 to the new owner per the required documents and the deposit was applied to the account balance leaving a balance due, by the owner of the account, [redacted], of $33.10.At the time Ms. [redacted] signed up for service, Crystal Clear was a member owned Water Supply Corporation. As a Water Supply Corporation, the owner/member was responsible for keeping the account current and paid in full. Crystal Clear is now a Special Utility District and the owner of the property is still responsible for keeping the account current and paid in full whether they have a renter at the property.
Sincerely,
[redacted] Operations Manager 
[redacted]

CLEAR ECIAL UTILITY DISTRICT[redacted]Dear [redacted],Thank you for the opportunity to respond to the complainant.Our due date for all statements is on the 10th of the month by 5: pm.This customer paid late and incurred a $20.00 late fee...

(penalty). This brought his account up to $75.43.We received his payment of $75.43 on January 27, 2016. Our cut-off days are printed on our websitewww crvstalclearsud.org and if they would have called our office, we would have gladly told him thecutoff date. The cut-off for non-payment in January was Monday the 25th.We received the customer's payment from his bank on January, 27, 2015, two days after our cutoff datefor non-payment.Looking at the account l can see that on January 27th the management made an adjustment on theaccount and removed the $150 extra he incurred for payment past our cutoff date.I believe we have been very generous with this customer who paid their account way past the due dateof the 10th and in fact paid beyond the cutoff date of 01/25/16.I do not understand the dispute of $35.00. I need more of an explanation.Currently the account has a balance of $66.41. If not paid on the 10th before 5pm the account will incuranother late fee penaltyPlease feel free to contact me if you need more information.Sincerely,[redacted]Office ManagerCrystalClearSUD