Crystal Clear Water Supply Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I do have concerns that my bank indicates the funds were withdrawn on 1/20/16 and not posted at CCWS until 1/27/16. This has occurred before and CCWS admitted they had possession of my payment and failed to post on time
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Claim number [redacted]
Repairs on this claim were done by Service King, San Marcos, TX. After getting back the car my son noticed that the engine light was coming on and the car was back firing. He took it back to Service King and they told him if it happened again to bring the car back. It did and he went back two other times. They would not run a diagnostics to see what was going on and they told him that what was happening to the car was not part of the collision.  He took it to Firestone to have them run a diagnostics on the car. What they found was that there was an oil leak and the oil had run down to one of the spark plugs and damaged the spark plug as well as a coil. Estimate to fix it will cost $1300.00. This is the same side where the major part of the collision occurred. Service King neglected to check and see if there were damages on the inside of the car. They had the car for over a week , so they could have checked and taken care of it. My son uses his car for his work and it is frustrating to have his car not working to par . I need to have this taken care of. We do not want Service King to do the job, because we feel that they should have taken care of it the first time and not ignore my sons concerns. He can't afford to pay another $1000.00 deductible because of Service Kings mistake. Questions: I believe that insurance should have been on our side, but instead told my son because of the mileage on his car they would not approve the repairs that should have been done by Service King. Can I contact the Insurance Commission and complain . Can I also make my statement with the Consumer Protection of the Attorney Genral’s office.    
Regards,
[redacted]

Revdex.com Corporate Office October 18, 20161005 La Posada Dr.Austin, TX 78752Re:  Response to Claim ID #[redacted]To Whom It May Concern,In response to the above referenced claim made regarding a “contract dispute”, more specifically a...

quote for a water line.She states that she agreed to the quote and agreed to move forward and that another person backed out and she would have to pay their portion.She originally came in to apply for two water meters.  When she submitted the deposit for the engineering study, we discovered that we had previously done a study for another potential customer and knew there was a required line extension.  We contacted that person but he was no longer interested in adding his meter and sharing in the line extension cost.  What she was told before she agreed to continue with the feasibility study (which is required for all new meters) is that the other person’s feasibility study had an estimate for a line extension (done six months to a year prior) and was only an estimate by engineer.  If all parties would have chosen to participate in the cost (based on the old estimate), the amount would have been divided between the three. We provided the earlier estimate as a courtesy to her.She still had to do her own feasibility study. Unfortunately, the estimated cost had increased and there were only two participants.  She was told that the actual cost might increase or decrease based upon an actual bid by a contractor to run the water line to increase capacity.  Crystal Clear would also be participating in the cost of the line upgrade.If you have any further questions, please feel free to contact me at the above phone number.Sincerely,[redacted]Assistant General Manager