We offer a year Warranty on all of our products As indicated customers product is eligible for a Warranty, however, they must follow the Warranty instructions we provided and listed on our site here; [redacted] The part must be returned to us, inspected and approved and a new part will be shipped out to customer We do not cover the cost of shipping on the old item back to us and we will cover the new shipping out for the replacement part
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We responded to this complaint numerous times alreadyA photo of the item was required for a label to be sent out and a credit to be issued to the customer.We are still awaiting the photo.Thank you,Michael D [redacted] *** Te [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Car Part Kings did refund the amount for the part itself after my complaint was filed, however they did not refund the amount that I paid for return shipping the car part.That amount is $36.37Tho they replied to my email to them about this amount, I have not yet received anything more.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the business still refuses to recognize that nowhere on their site did it indicate a cut off time for next business day shippingOver the phone the supervisor said their cut off time was 2pm and since I ordered at 7:05pm EST, my package did not send out in timeHad I known this, I would not have selected to pay the extra for express shipping as I would have realized that the package would not have arrived in time for my husband to fix my truck before he left for work for a monthI want the business to add this cut off time to their website so someone else does not make the same mistakeAlso I want to express shipping fee of to my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
These pictures were sent the day before this complaint was files with the Revdex.com (please see attachment)Due to the lack of customer care we were unable to resolve the complaint in a timely manor(ie they never once called me and it took going to the Revdex.com to even get an email form them days after the first call)Due to this I have over hours of shop time =$and a tailgate cap (customer insisted on us buying) = $All this could have been avoided if they would only have returned my call the first time and we could have done a exchange! this is ridiculous and it is up to Car Parts Kings to make it right now. Joe
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[the cost of return shipping of $has not been refunded.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
A refund for the order has been applied in full Express Checkout Payment Received (Unique Transaction ID #***)This transaction has been refunded.For further details please see transaction ***As for the return shipping, as per our *** policy as long as
the order was filed for a return on *** you can print a prepaid shipping label to ship the parts back to us.The return must be processed through *** for compliance purposes and we cover all return shipping fees
Everything was shipped to customer via *** [redacted]
We offer a year Warranty on all of our products As indicated customers product is eligible for a Warranty, however, they must follow the Warranty instructions we provided and listed on our site here; [redacted] The part must be returned to us, inspected and approved and a new part will be shipped out to customer We do not cover the cost of shipping on the old item back to us and we will cover the new shipping out for the replacement part
Revdex.com:At this time, I have not been contacted by CarPartKings.com regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We responded to this complaint numerous times alreadyA photo of the item was required for a label to be sent out and a credit to be issued to the customer.We are still awaiting the photo.Thank you,Michael D [redacted] *** Te [redacted]
Updated tracking was sent to customer: [redacted] * [redacted] * [redacted]
Revdex.com:At this time, I have not been contacted by CarPartKings.com regarding complaint ID [redacted] .Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Car Part Kings did refund the amount for the part itself after my complaint was filed, however they did not refund the amount that I paid for return shipping the car part.That amount is $36.37Tho they replied to my email to them about this amount, I have not yet received anything more.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by CarPartKings.com regarding complaint ID ***.Sincerely,*** ***
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the business still refuses to recognize that nowhere on their site did it indicate a cut off time for next business day shippingOver the phone the supervisor said their cut off time was 2pm and since I ordered at 7:05pm EST, my package did not send out in timeHad I known this, I would not have selected to pay the extra for express shipping as I would have realized that the package would not have arrived in time for my husband to fix my truck before he left for work for a monthI want the business to add this cut off time to their website so someone else does not make the same mistakeAlso I want to express shipping fee of to my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by CarPartKings.com regarding complaint ID ***.Sincerely,
*** ***
As per our policy these items can be returned to us for a full refund with shipping
Again we do not refund return shipping of a part if it is purchased in error or on a marketplace such as the identified order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
These pictures were sent the day before this complaint was files with the Revdex.com (please see attachment)Due to the lack of customer care we were unable to resolve the complaint in a timely manor(ie they never once called me and it took going to the Revdex.com to even get an email form them days after the first call)Due to this I have over hours of shop time =$and a tailgate cap (customer insisted on us buying) = $All this could have been avoided if they would only have returned my call the first time and we could have done a exchange! this is ridiculous and it is up to Car Parts Kings to make it right now. Joe
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[the cost of return shipping of $has not been refunded.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We indicate our shipping policies, cut off times, and standards on our website under our FAQ
A refund for the order has been applied in full Express Checkout Payment Received (Unique Transaction ID #***)This transaction has been refunded.For further details please see transaction ***As for the return shipping, as per our *** policy as long as
the order was filed for a return on *** you can print a prepaid shipping label to ship the parts back to us.The return must be processed through *** for compliance purposes and we cover all return shipping fees
Customer has been refunded in full for the order
Everything was shipped to customer via *** ***