We responded to this complaint numerous times already. A photo of the item was required for a label to be sent out and a credit to be issued to the customer.We are still awaiting the photo.Thank you,Michael D***
*** Te** *** ***
*** * ***
Revdex.com:
The business which I had filed a compliant against reached out to me almost immediately , via email, after I filed the compliant with Revdex.com NY, and at this time, I have received the refund, from the business, that was owed to meThe compliant ID *** has been
resolved
Sincerely,
*** ***
Customer placed order on Apr *, at 7:05:PM via *** Next Day Business Express The order shipped out April ** via *** Next Day Business Express and is due to arrive April ** as indicated by the Next Business Day
A full refund was made on the original part and shipping charges We do not refund shipping charges on parts purchased without the use of a Make Model Year selector as defined in our Terms and Conditions Customer was extremely rude and a refund will not be issued
Unfortunately this order could not be canceled since it was placed with a specific vendor UAC We explained this to the customer and offered the item to be returned to us for a full refund with shipping prepaid
We offer a year Warranty on all of our products As indicated customers product is eligible for a Warranty, however, they must follow the Warranty instructions we provided and listed on our site here; ***The part must be returned to us, inspected and
approved and a new part will be shipped out to customer We do not cover the cost of shipping on the old item back to us and we will cover the new shipping out for the replacement part
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Customer attempted to make purchase off the site, first transaction failed and the second transaction went through As per the banks policies they hold payment on the first and release after several hours. The payment will be released back to customer - we are not holding it their bank
is Customer was informed of this when they called in
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The shipping charges have not been
refunded as of his morning, December 12/**/@ 10:30AMI just want to reiterate that
the seller has NOT reimbursed my shipping chargesThis is an ethical violation
in two frontsFirst, the seller has misrepresented an item and does not take
responsibility for mis-advertisementSecond, in his previous response he stated
that he would refund the shipping charges and has failed to do so as of this
morning @10:30AM on 12/**/2015.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We responded to this complaint numerous times already. A photo of the item was required for a label to be sent out and a credit to be issued to the customer.We are still awaiting the photo.Thank you,Michael D***
*** Te** *** ***
*** * ***
Revdex.com:
The business which I had filed a compliant against reached out to me almost immediately , via email, after I filed the compliant with Revdex.com NY, and at this time, I have received the refund, from the business, that was owed to meThe compliant ID *** has been
resolved
Sincerely,
*** ***
A full refund was sent to customers *** account for the difference and credit of the part
Customer placed order on Apr *, at 7:05:PM via *** Next Day Business Express The order shipped out April ** via *** Next Day Business Express and is due to arrive April ** as indicated by the Next Business Day
A full refund was made on the original part and shipping charges We do not refund shipping charges on parts purchased without the use of a Make Model Year selector as defined in our Terms and Conditions Customer was extremely rude and a refund will not be issued
Unfortunately this order could not be canceled since it was placed with a specific vendor UAC We explained this to the customer and offered the item to be returned to us for a full refund with shipping prepaid
Revdex.com:At this time, I have not been contacted by CarPartKings.com regarding complaint ID ***.Sincerely,*** ***
Updated tracking was sent to customer: *** * ***
*** * ***
Revdex.com:At this time, I have not been contacted by CarPartKings.com regarding complaint ID ***.Sincerely,*** ***
We offer a year Warranty on all of our products As indicated customers product is eligible for a Warranty, however, they must follow the Warranty instructions we provided and listed on our site here; ***The part must be returned to us, inspected and
approved and a new part will be shipped out to customer We do not cover the cost of shipping on the old item back to us and we will cover the new shipping out for the replacement part
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Looks like an incorrect part was ordered by the customer - can be returned to us for a full refund
Customer attempted to make purchase off the site, first transaction failed and the second transaction went through As per the banks policies they hold payment on the first and release after several hours. The payment will be released back to customer - we are not holding it their bank
is Customer was informed of this when they called in
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The shipping charges have not been
refunded as of his morning, December 12/**/@ 10:30AMI just want to reiterate that
the seller has NOT reimbursed my shipping chargesThis is an ethical violation
in two frontsFirst, the seller has misrepresented an item and does not take
responsibility for mis-advertisementSecond, in his previous response he stated
that he would refund the shipping charges and has failed to do so as of this
morning @10:30AM on 12/**/2015.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We will issue a full refund on the part and the shipping to you
Item can be returned to us for a full refund if not as desired
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***