CSC ServiceWorks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The answer given is a complete lieI have called and discussed this matter with my building's managerThere was never a contract agreement between the company and the building stating acceptance of the price hike for the dryersI want a refund for the moths it took this company to get its act together and reprogram the dryersIt will amount up to dollarsI was not allowed to add time to the dryer and it was cents over the original priceAfter reprogramming it went from back down to I will not accept this lie as an answer and trust I will take any necessary next steps to remedy this Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

December refund check has been cashed by customerPlease allow 7-business days for Jan refund requests to be received

Revdex.com:While this machine appears to be fixed (satisfactory) it has been a whole month since initial complaints were made(Unsatisfactory) This was not acceptable by any standards, and it better not happen againSeveral phone reps had promised results, they had even documented that tech was out and had fixed the machine, and that was untrueThis is no way to run a business if one wants that company to keep clients I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The local branch has already made contact with this customer and have coordinated a pick up date for sometime this weekUnfortunately the process is longer when there is a contract in placeThe last commission check was sent out in June and they have not received a July commission due to not meeting requirements, the revenue for the machines has been decliningThe last collection will be performed at the time of pick up and if the revenue collected meets requirements, the customer will receive a commission check in the mail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company has been contacted numerous times daily, for a month nowEach time, the phone rep has taken down the machine numberThe tech has not been in this laundry roomNot everThere are two buildings in this complex, but machine number is clearly recorded as being in this buildingNot rocket scienceAs recently as last night, I saw that the machine remains untouched and unplugged with notes taped to it documenting several, but not all calls In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Per a contractual obligation with the management company of this building there are times that an increase to vend rates for washers and dryers are needed. After recent review we determined that such an increase was needed.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: of the machines are still not workingWhen are the going to be repairedThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I have spoken to [redacted] *** and have settled the damage claim to her satisfaction

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Our Ops Mgr [redacted] contacted Ms [redacted] this morning in regards to this issueAfter reviewing this issue we will change out the machines in the building she refers too over the next days Sincerely [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have made no mention of a refund for the money previously taken and they are not reliable so I would need to actually use the new machines and be satisfied by their service before I could accept this Final Business Response / [redacted] (1000, 10, 2015/12/16) */ I responded to this days agoWe're replacing the equipment in that room over the next days

There was a service call placed 3/ [redacted] for a dryer, technician responded 3/ [redacted] and replaced a beltAll calls are responded to timely and any needed repairs are made

I was unable to locate that address in our data baseI would need a property name to researchPerhaps there is another laundry provider for her property

We were able to get this customer working machines and we have also applied credit to the customers account for invoices he was being billed for however didn't have working machinesThe replacement process is rather lengthy and we as a company are working to improve this process for this very reasonCSC appreciates the customers patience and business