We are sorry for any issue the consumer experienced with their device
The consumer's device was inspected at our repair center and was found to have liquid damage causing the failureAs previously stated, the warranty for the unit does not cover liquid damageEven with the unit being designed for outdoors, the warranty needed to be purchased with accidental coverage to cover that type of damage. Unfortunately, there is no further assistance SquareTrade is able to provide in connection with this camera issue
Complaint: ***I am rejecting this response because:
It has been at least a month since I filed the warranty claimNow, I'm waiting on the repairsI will not retract my complaint until my phone is returned and shown to be fully functional to it's previous state.Sincerely,*** ***
We are sorry for any issues the consumer had with their device. The original check sent out to the customer was returned We have updated the customer's contact information and have sent out another check Originally the customer did not qualify for the day guarantee but due to the delay experienced with the check we have made an exception to reimburse the warranty cost
Initial Business Response /* (1000, 5, 2016/02/02) */
We apologize for the issue the consumer experienced with their deviceAfter reviewing the calls we have confirmed the consumer agreed to the replacement tv that was sentThough the agreement for the replacement tv was finalized we are willing
to provide an alternative resolutionWe have contacted the consumer via email & by phone, at this time we are awaiting a response
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am at an unfair advantage in answering Squaretrade in their accusation that I agreed to the replacement TVI requested to hear the audio where I agreed, but they said I would need a court summonsTo the best of my knowledge I never agreed to the replacement TVThe TV I bought a protection plan for was a 3D Active Shutter, Wall-Mountable, HDMI, USB, Wi-FiThe TV they are talking about replacing it with is NOT 3D Active Shutter, only HDMI, USB, and is NOT Wi-FiWith that said; I do know they tape conversations, and if they listened, they know, my son and I both told them, we did not want THAT TV they claim they sentI e-mailed them twice on January 14th, saying that TV would not work outMy son and I spoke to them on January 15th and told them it was the wrong TV they referred to in an e-mail they had sentWe thought they got the message because we heard nothing more from them until I talked to *** on 02-03-She said it was delivered on January 19thI am a Cancer patient, I was in surgery and no one was at my home to take deliveryWhen I talked with her 0n February 3rd, she was going to check on a few things and call me back the next dayI tried calling her a few times, can't get through
Squaretrade has not lived up to their agreement that was purchased February 27, I bought a protection plan for a Panasonic TV that started having problems on January 4, Squaretrade informed me January 5, that the issues were beyond repairMy Squaretrade protection plan does not say anything about replacement unless it's by the manufacturerIt states reimbursement is the alternative to repair
I feel at this time reimbursement is the answer
Final Business Response /* (4000, 9, 2016/02/26) */
We made an exception to approve the claim for payout for the tvThe consumer can expect to receive the payout check in 7-business days to the mailing address associated with the account
Final Consumer Response /* (2000, 11, 2016/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After faking a call from their representative *** on February 26th, then sending an e-mail informing me of their decision and asking me to sign and return an Affidavit a moment later; One minute later I received an e-mail claiming they had received my signed affidavitI never signed and returned their affidavit, never had the chance toThis is one shady operationThough I did finally receive the check as they promised in reimbursement
We are sorry the consumer is having these issues after losing the software during her laptop repairThe consumer filed a claim on there laptop after getting an error message stating there was on overheating issue and the item needed to be serviced. Following company protocol when a claim is
filed the consumer receives an email going over there resolution option and instructions on how to proceed to get their item repaired. The consumer is instructed to back up all data on their item before shipping, to us for repair, in the event that all data on your item is lost during repair
Initial Business Response /* (1000, 5, 2015/08/17) */
We are sorry the consumer had issues with their chair
Many times the term "broke" is interpreted incorrectly by the system as an accidentIn this case there was no accident
We will process this claim normally and payout the consumer what
they paid for the itemWe have emailed the consumer the process for them to be reimbursed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We are sorry for any issues the consumer had with their device.According to the consumer's warranty contract SquareTrade will: Repair Your Product, or; Provide a cash settlement or a Gift Card reflecting the replacement cost of a new item of equal features and functionality up to the Coverage Amount, or; Provide a new or refurbished product of equal features and functionality.SquareTrade is unable to source a comparable replacement deviceAt this time, we have exhausted all options and will be reimbursing the consumer for the cost of the device
Complaint: ***I am rejecting this response because:
It does not address the complaint that Square trade was not only not transparent, but were purposely deceptive in both there communication/advertising regarding their plan, but also deceptive in never notifying me that my policy had been cancelled prior to the advertised term.Sincerely,*** ***
We are sorry for any issues the consumer had with their device. Looking into the consumer's account, they called in on *** to file a claim on their *** *** *** Claims filed on *** *** through SquareTrade are handled directly by *** *** team
When the consumer filed their claim they were transferred directly to *** *** team so they could complete the claim process Currently, the consumer needs to follow up with the re-seller as they have taken over the claim process We have sent the consumer an email with *** *** team contact information
Complaint: ***I am rejecting this response because: The warranty was sold to me to cover all unintentional damages to the computer If not, why did the salesman who sold it insist that I contact the seller of the warranty when I returned with the broken computer to claim repair or refund?Sincerely,*** ***
Business
Most Recent MessageDate Sent: 4/5/7:45:PM
We apologize for any inconvenience that the consumer might have experienced during this process
As of today 04/05/we have reached out to the consumer and have come to a favorable conclusion where
he is fully satisfied!
The case has been brought to a successful close!
We are sorry for any issues the consumer had with their device. The consumer's claim was approved for rapid repair When our depot facility received the device the consumer's Find My Iphone (FMI) feature was still turned on not allowing the techs to begin work on the device Several
attempts were made to contact the consumer to have the FMI feature turned off We were able to walk the consumer through turning off the FMI feature when they called in to check on their claim status After the FMI feature was turned off our depot facility was able to complete the repairs to the consumer's device The consumer's device has been returned repaired
Complaint: ***I am rejecting this response because:I appreciate refund being processed for the warranty although it was supposed to have been processed some three weeks prior per the agents instructions and was not actually the original reason for my complaint The original issues 1) my tv not being repaired 2) my tv screen being damaged immediately prior to the repair are still not being addressed Barring my tv repaired and/or the screen being fixed, again an issue that did not exist prior to "inspection" and repair by the tech, I see no other reasonable resolution.Sincerely,*** ***
We are sorry for any issues that the consumer has had with their device.A warranty and the device need to be purchased directly from the re-seller, on Amazon's website it states "SquareTrade Protection Plans are only valid for new products purchased at *** within the last days."
The Consumers device was not purchased directly from *** nor a warranty from SquareTrade making their coverage invalid
We apologize for any inconvenience that the consumer might have experienced during the replacement process.
To address the consumer's concern our company issued a manual refund for $on 1/2/which is the full amount shown as paid on her receipt for the warranty.
What the
consumer is missing in all of this is that she received a 10% discount on all her purchases hence the $refundWe do not refund monies that have not been
paid by the consumer and as such consider the matter closed.Tell us why here
We are sorry for any issue the consumer experienced with their device.We show the consumer contacted Squaretrade and initiated the claim on 9/29/** and was asked to send a copy of the receipt9/30/** the following day, the receipt was received and Squaretrade processed the claim for a full
reimbursementCurrently, a check has been processed as of Monday 10/3/** and is in route to the consumerWe apologise for any delays encountered during the claim process
We are sorry for any issues the consumer had with their device. SquareTrade works very hard to be as transparent in our coverage as possible The consumers warranty contract does not permit warranty coverage to be transferred to an upgraded device Per the consumers request we have cancelled and refunded the remaining phone warranties
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Shawn ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We are sorry for any issue the consumer experienced with their device
The consumer's device was inspected at our repair center and was found to have liquid damage causing the failureAs previously stated, the warranty for the unit does not cover liquid damageEven with the unit being designed for outdoors, the warranty needed to be purchased with accidental coverage to cover that type of damage. Unfortunately, there is no further assistance SquareTrade is able to provide in connection with this camera issue
Complaint: ***I am rejecting this response because:
It has been at least a month since I filed the warranty claimNow, I'm waiting on the repairsI will not retract my complaint until my phone is returned and shown to be fully functional to it's previous state.Sincerely,*** ***
We are sorry for any issues the consumer had with their device. The original check sent out to the customer was returned We have updated the customer's contact information and have sent out another check Originally the customer did not qualify for the day guarantee but due to the delay experienced with the check we have made an exception to reimburse the warranty cost
Initial Business Response /* (1000, 5, 2016/02/02) */
We apologize for the issue the consumer experienced with their deviceAfter reviewing the calls we have confirmed the consumer agreed to the replacement tv that was sentThough the agreement for the replacement tv was finalized we are willing
to provide an alternative resolutionWe have contacted the consumer via email & by phone, at this time we are awaiting a response
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am at an unfair advantage in answering Squaretrade in their accusation that I agreed to the replacement TVI requested to hear the audio where I agreed, but they said I would need a court summonsTo the best of my knowledge I never agreed to the replacement TVThe TV I bought a protection plan for was a 3D Active Shutter, Wall-Mountable, HDMI, USB, Wi-FiThe TV they are talking about replacing it with is NOT 3D Active Shutter, only HDMI, USB, and is NOT Wi-FiWith that said; I do know they tape conversations, and if they listened, they know, my son and I both told them, we did not want THAT TV they claim they sentI e-mailed them twice on January 14th, saying that TV would not work outMy son and I spoke to them on January 15th and told them it was the wrong TV they referred to in an e-mail they had sentWe thought they got the message because we heard nothing more from them until I talked to *** on 02-03-She said it was delivered on January 19thI am a Cancer patient, I was in surgery and no one was at my home to take deliveryWhen I talked with her 0n February 3rd, she was going to check on a few things and call me back the next dayI tried calling her a few times, can't get through
Squaretrade has not lived up to their agreement that was purchased February 27, I bought a protection plan for a Panasonic TV that started having problems on January 4, Squaretrade informed me January 5, that the issues were beyond repairMy Squaretrade protection plan does not say anything about replacement unless it's by the manufacturerIt states reimbursement is the alternative to repair
I feel at this time reimbursement is the answer
Final Business Response /* (4000, 9, 2016/02/26) */
We made an exception to approve the claim for payout for the tvThe consumer can expect to receive the payout check in 7-business days to the mailing address associated with the account
Final Consumer Response /* (2000, 11, 2016/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After faking a call from their representative *** on February 26th, then sending an e-mail informing me of their decision and asking me to sign and return an Affidavit a moment later; One minute later I received an e-mail claiming they had received my signed affidavitI never signed and returned their affidavit, never had the chance toThis is one shady operationThough I did finally receive the check as they promised in reimbursement
We are sorry the consumer is having these issues after losing the software during her laptop repairThe consumer filed a claim on there laptop after getting an error message stating there was on overheating issue and the item needed to be serviced. Following company protocol when a claim is
filed the consumer receives an email going over there resolution option and instructions on how to proceed to get their item repaired. The consumer is instructed to back up all data on their item before shipping, to us for repair, in the event that all data on your item is lost during repair
Initial Business Response /* (1000, 5, 2015/08/17) */
We are sorry the consumer had issues with their chair
Many times the term "broke" is interpreted incorrectly by the system as an accidentIn this case there was no accident
We will process this claim normally and payout the consumer what
they paid for the itemWe have emailed the consumer the process for them to be reimbursed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We are sorry for any issues the consumer had with their device.According to the consumer's warranty contract SquareTrade will: Repair Your Product, or; Provide a cash settlement or a Gift Card reflecting the replacement cost of a new item of equal features and functionality up to the Coverage Amount, or; Provide a new or refurbished product of equal features and functionality.SquareTrade is unable to source a comparable replacement deviceAt this time, we have exhausted all options and will be reimbursing the consumer for the cost of the device
Complaint: ***I am rejecting this response because:
It does not address the complaint that Square trade was not only not transparent, but were purposely deceptive in both there communication/advertising regarding their plan, but also deceptive in never notifying me that my policy had been cancelled prior to the advertised term.Sincerely,*** ***
We are sorry for any issues the consumer had with their device. Looking into the consumer's account, they called in on *** to file a claim on their *** *** *** Claims filed on *** *** through SquareTrade are handled directly by *** *** team
When the consumer filed their claim they were transferred directly to *** *** team so they could complete the claim process Currently, the consumer needs to follow up with the re-seller as they have taken over the claim process We have sent the consumer an email with *** *** team contact information
Complaint: ***I am rejecting this response because: The warranty was sold to me to cover all unintentional damages to the computer If not, why did the salesman who sold it insist that I contact the seller of the warranty when I returned with the broken computer to claim repair or refund?Sincerely,*** ***
Business
Most Recent MessageDate Sent: 4/5/7:45:PM
We apologize for any inconvenience that the consumer might have experienced during this process
As of today 04/05/we have reached out to the consumer and have come to a favorable conclusion where
he is fully satisfied!
The case has been brought to a successful close!
We are sorry for any issues the consumer had with their device. The consumer's claim was approved for rapid repair When our depot facility received the device the consumer's Find My Iphone (FMI) feature was still turned on not allowing the techs to begin work on the device Several
attempts were made to contact the consumer to have the FMI feature turned off We were able to walk the consumer through turning off the FMI feature when they called in to check on their claim status After the FMI feature was turned off our depot facility was able to complete the repairs to the consumer's device The consumer's device has been returned repaired
Complaint: ***I am rejecting this response because:I appreciate refund being processed for the warranty although it was supposed to have been processed some three weeks prior per the agents instructions and was not actually the original reason for my complaint The original issues 1) my tv not being repaired 2) my tv screen being damaged immediately prior to the repair are still not being addressed Barring my tv repaired and/or the screen being fixed, again an issue that did not exist prior to "inspection" and repair by the tech, I see no other reasonable resolution.Sincerely,*** ***
We are sorry for any issues that the consumer has had with their device.A warranty and the device need to be purchased directly from the re-seller, on Amazon's website it states "SquareTrade Protection Plans are only valid for new products purchased at *** within the last days."
The Consumers device was not purchased directly from *** nor a warranty from SquareTrade making their coverage invalid
We apologize for any inconvenience that the consumer might have experienced during the replacement process.
To address the consumer's concern our company issued a manual refund for $on 1/2/which is the full amount shown as paid on her receipt for the warranty.
What the
consumer is missing in all of this is that she received a 10% discount on all her purchases hence the $refundWe do not refund monies that have not been
paid by the consumer and as such consider the matter closed.Tell us why here
We are sorry for any issue the consumer experienced with their device.We show the consumer contacted Squaretrade and initiated the claim on 9/29/** and was asked to send a copy of the receipt9/30/** the following day, the receipt was received and Squaretrade processed the claim for a full
reimbursementCurrently, a check has been processed as of Monday 10/3/** and is in route to the consumerWe apologise for any delays encountered during the claim process
We are sorry for any issues the consumer had with their device. SquareTrade works very hard to be as transparent in our coverage as possible The consumers warranty contract does not permit warranty coverage to be transferred to an upgraded device Per the consumers request we have cancelled and refunded the remaining phone warranties
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Shawn ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***