Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Appliance was fixed today?Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also if the TV can not be fixed I will be looking for a refund I will not take a replacement as I have already done that on the same model and have same problem within 1 yearSincerely, [redacted]
We apologize for any delays regarding the reimbursement of the shipping costs. We have ensured that the reimburement has been processed. It shows that there was some additional information required that was not present on the invoice and payment information. We have since contacted the manufacturer...
and clarified these concerns. We appreciate the consumers patience cooperation as we resolved this matter.
We are sorry for any issues the consumer had with their device. An open box item would require a refurbished warranty as it is no longer considered new to due the box being opened. SquareTrade leaves it up to the consumer to purchase the right protection plan based on condition, price, or...
purchase location. At this time the consumer's warranty is invalid and SquareTrade will not be able to provide coverage. We have processed a reimbursement of the consumer's warranty cost.
We are sorry for any issues the consumer had with their device. Looking into the consumers account I was able to locate the invoice provided by the consumer. Since the consumers warranty has expired this issue was escalated to our accounting department as SquareTrade has to process the payout manually.The consumer will be receiving a reimbursement of $[redacted].
Complaint: [redacted]I am rejecting this response because: The contract was breach of their warranty agreement. They lied about information in the service agreement. They were dishonest, and scammed me into asking me about my address. I did not agree to a lessor value television. They shipped me a television that was lessor value, and lessor quality. The service agreement stated, I would receive "no like" television or receive full payment. Once again, Squaretrade ripped me off and other consumers. I deserve to be treated with respect, and not ripped off by this company. I have a letter / service agreement from QVC, and also SquareTrade warranty service agreement. I will fax contract and service agreement. As soon as possible. I want the SAME VALUE as my TV, in the contract it states "NO LIKE" TV. Sincerely,[redacted]
We are sorry the consumer had issues with their device.
As stated in out Terms and Conditions the plan begins on the day you purchased the item. The warranty length, in this case, is 2 years from that date. As our warranties are available for many different manufacturers we do not “adjust” our...
warranty period based on what the manufacturer offers. Also there are cases where the manufacturer does not cover the full cost of repair, i.e. parts and not labor or shipping costs to send the item in for repair. When that is the case the consumer can use the SquareTrade Warranty to cover those costs during the period that the manufacturer’s warranty is active.
Complaint: [redacted]I am rejecting this response because:
When purchasing the warranty I was given a brochure with information about the warranty and nowhere in the brochure does it have any information about this limited liability clause, as for the contrat, prior to purchase I was completely unable to view said contract Sincerely,[redacted]
We apologize for any inconvenience that the consumer might have experienced during this process.In reference to TV warranties the consumer’s policy only covers mechanical and electrical failures per the terms and conditions of the warranty. At any time that the TV has signs of physical damage no...
matter how it has happened the warranty on the TV becomes null and void as we do not cover physical damage. Physical damage can be caused due to light pressure exerted on the screen. Additional signs of physical damage are semi and whole black circles or lines that do not naturally occur in TV sets. The customer TV set has been found to have some of the damages mentioned which are consistent with physical damage.We have expert technicians with decades of experience in diagnosing these types of issues on TV claims. Even if we wanted to send out a technician they would refuse to work on this set because once they see it they will say the TV has been physically damaged.Unfortunately at this time it has been determined that the customer's TV has physical damage so the warranty has become null and void and no repairs will be extended for this warranty.
We apologize for the consumers experience and the inconveniences.Records indicate there were systematic issues when processing the claim which resulted in the delay of the consumer receiving the shipping kit to send in the unit for repairs. We have attempted to reach the consumer but were...
unsuccessful. We have sent an email with our resolution and will await their email back before proceeding.
Initial Business Response /* (1000, 5, 2015/06/23) */
We are sorry the consumer is had problems with their device.
Upon reviewing the consumer's history we also feel that the device in not repairable. We are paying out the consumer the amount they paid for the unit and have increased the payout...
because the warranty that was sold to the consumer did not cover the full price of the device. This was no fault of the consumer and that is the reason we are covering the full price of the device.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
Hello,
I am in the process of resolving this with the company. I will respond again once everything is completly resolved.
Thank you
[redacted]
Final Consumer Response /* (2000, 9, 2015/06/30) */
Ms. [redacted],
I received payment on my claim from square trade and this matter is resolved to my satisfaction.
Thank-You
[redacted]
Initial Business Response /* (1000, 5, 2016/01/29) */
We apologize for the issue the consumer experienced. Our records indicate all three warranties have been uploaded to the consumer's account and the claim on their device has been approved.
Complaint: [redacted]I am rejecting this response because: First, I have NOT received two checks from SquareTrade. I did receive one check for $** (the amount that I was charged when their first check bounced). I have deposited that check and will see what happens. I have NOT received a check for the actual amount of the repair -- which was $[redacted]. Perhaps that check is in the mail, but I have waited several additional days since the first check arrived and it has not arrived. Moreover, I would note that the explanation provided in SquareTrade's response varies substantially from what I was told on the telephone previously. It appears as though they are just engaging in bait and switch type techniques here.
I would also note that there is no response to the complaint about their inappropriately and without disclosure or permission recording customer phone calls.
Finally, I would note that I have gotten some rather strange emails from them recently claiming that they are unable to process payments for the insurance from me. Given that the payments are automatic and on a credit card that is not expired and which I have had no problems with, I am wondering exactly what games SquareTrade continues to play.
In any event, the primary complaint at this point is that they STILL have not paid the insured claim.
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/06/18) */
We are sorry the consumer had an issue with the repair process. The facility repaired the laptop and returned it back to the consumer. Due to the frustration and delay, we refunded the warranty price in full.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
I expect this check to be expedited to me and the merchant provide a tracking number.
If it is not received in a timely fashion, I will re-visit this claim.Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/06/23) */
We are sorry the consumer is had problems with their device.
Our Terms and Conditions do not provide for SquareTrade directly paying a local shop for repairs. If a local shop deems a unit unrepairable the process is for the unit to be sent to...
our depot to confirm it is not repairable with our technicians. We do not automatically offer a payout based on a local repair shop evaluation. The only resolution that would not require the consumer to pay first is if they ship the device to our repair depot for evaluation and repair.
The fastest way to have a unit repaired is having the consumer find a local shop, pay for the repair and then SquareTrade will reimburse them the cost of repair. If we reimburse using Paypal SquareTrade pays the fee and the consumer will not have to.
No warranty covers taxes paid for the purchase of a device, the warranty only covers the price of the item before taxes.
The consumer did send the unit in for repair and it is now being shipped to the consumer.
Complaint: [redacted]I am rejecting this response because: it still does not meet the Terms of their agreement. They are speaking out both sides of their mouth. They say that the damage was due to handling. However, they tell you that they aren't responsible for "damage resulting from any cause other than normal use and operation of the product in accordance with the manufacturer’s specifications and owner’s manual," That is what a carrying handle is used for. What was I supposed to do? Carry the vaccuum in a way that is not supposed to be done?
They say wear and tear does not cover parts. What does wear and tear cover? What is there left if "parts" are not covered?
Squaretrade is making extremely weak arguments and failing to abide by their own Terms of the warranty, claiming that I should not have been using a carrying handle when trying to move the vaccuum, which would have then violated their other Terms saying that I need to abide by the specifications in the owner's manual.
The other item they say they cover are defects in materials and workmanship. What is a broken piece such as a carry handle? Sure seems like a defect in the material used to construct the handle to me.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
In early May [redacted], I first received a check for $[redacted] as a courtesy for the delay and misinformation. After that, I received a check for $[redacted] dated May 8, [redacted] for the balance of the total warranty cost of $[redacted]. The last check I received was for $[redacted] dated May 10, [redacted] and represented refund of the initial cost of the laptop. I have not received the check for $[redacted] representing refund of the copayment. Your response states the refund check was processed on 5/4/[redacted] and that if I have not received this then they will process a replacement. In addition to the $[redacted] refund, I request a response that states Squaretrade "has" processed a replacement. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They gave me my money back and canceled my plan. I would not recommend this company to anybody.at least I got some of my money back.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Appliance was fixed today?Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also if the TV can not be fixed I will be looking for a refund I will not take a replacement as I have already done that on the same model and have same problem within 1 yearSincerely, [redacted]
We apologize for any delays regarding the reimbursement of the shipping costs. We have ensured that the reimburement has been processed. It shows that there was some additional information required that was not present on the invoice and payment information. We have since contacted the manufacturer...
and clarified these concerns. We appreciate the consumers patience cooperation as we resolved this matter.
We are sorry for any issues the consumer had with their device. An open box item would require a refurbished warranty as it is no longer considered new to due the box being opened. SquareTrade leaves it up to the consumer to purchase the right protection plan based on condition, price, or...
purchase location. At this time the consumer's warranty is invalid and SquareTrade will not be able to provide coverage. We have processed a reimbursement of the consumer's warranty cost.
We are sorry for any issues the consumer had with their device. Looking into the consumers account I was able to locate the invoice provided by the consumer. Since the consumers warranty has expired this issue was escalated to our accounting department as SquareTrade has to process the payout manually.The consumer will be receiving a reimbursement of $[redacted].
Complaint: [redacted]I am rejecting this response because: The contract was breach of their warranty agreement. They lied about information in the service agreement. They were dishonest, and scammed me into asking me about my address. I did not agree to a lessor value television. They shipped me a television that was lessor value, and lessor quality. The service agreement stated, I would receive "no like" television or receive full payment. Once again, Squaretrade ripped me off and other consumers. I deserve to be treated with respect, and not ripped off by this company. I have a letter / service agreement from QVC, and also SquareTrade warranty service agreement. I will fax contract and service agreement. As soon as possible. I want the SAME VALUE as my TV, in the contract it states "NO LIKE" TV. Sincerely,[redacted]
We are sorry the consumer had issues with their device.
As stated in out Terms and Conditions the plan begins on the day you purchased the item. The warranty length, in this case, is 2 years from that date. As our warranties are available for many different manufacturers we do not “adjust” our...
warranty period based on what the manufacturer offers. Also there are cases where the manufacturer does not cover the full cost of repair, i.e. parts and not labor or shipping costs to send the item in for repair. When that is the case the consumer can use the SquareTrade Warranty to cover those costs during the period that the manufacturer’s warranty is active.
Complaint: [redacted]I am rejecting this response because:
When purchasing the warranty I was given a brochure with information about the warranty and nowhere in the brochure does it have any information about this limited liability clause, as for the contrat, prior to purchase I was completely unable to view said contract Sincerely,[redacted]
We apologize for any inconvenience that the consumer might have experienced during this process.In reference to TV warranties the consumer’s policy only covers mechanical and electrical failures per the terms and conditions of the warranty. At any time that the TV has signs of physical damage no...
matter how it has happened the warranty on the TV becomes null and void as we do not cover physical damage. Physical damage can be caused due to light pressure exerted on the screen. Additional signs of physical damage are semi and whole black circles or lines that do not naturally occur in TV sets. The customer TV set has been found to have some of the damages mentioned which are consistent with physical damage.We have expert technicians with decades of experience in diagnosing these types of issues on TV claims. Even if we wanted to send out a technician they would refuse to work on this set because once they see it they will say the TV has been physically damaged.Unfortunately at this time it has been determined that the customer's TV has physical damage so the warranty has become null and void and no repairs will be extended for this warranty.
We apologize for the consumers experience and the inconveniences.Records indicate there were systematic issues when processing the claim which resulted in the delay of the consumer receiving the shipping kit to send in the unit for repairs. We have attempted to reach the consumer but were...
unsuccessful. We have sent an email with our resolution and will await their email back before proceeding.
Initial Business Response /* (1000, 5, 2015/06/23) */
We are sorry the consumer is had problems with their device.
Upon reviewing the consumer's history we also feel that the device in not repairable. We are paying out the consumer the amount they paid for the unit and have increased the payout...
because the warranty that was sold to the consumer did not cover the full price of the device. This was no fault of the consumer and that is the reason we are covering the full price of the device.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
Hello,
I am in the process of resolving this with the company. I will respond again once everything is completly resolved.
Thank you
[redacted]
Final Consumer Response /* (2000, 9, 2015/06/30) */
Ms. [redacted],
I received payment on my claim from square trade and this matter is resolved to my satisfaction.
Thank-You
[redacted]
Initial Business Response /* (1000, 5, 2016/01/29) */
We apologize for the issue the consumer experienced. Our records indicate all three warranties have been uploaded to the consumer's account and the claim on their device has been approved.
Complaint: [redacted]I am rejecting this response because: First, I have NOT received two checks from SquareTrade. I did receive one check for $** (the amount that I was charged when their first check bounced). I have deposited that check and will see what happens. I have NOT received a check for the actual amount of the repair -- which was $[redacted]. Perhaps that check is in the mail, but I have waited several additional days since the first check arrived and it has not arrived. Moreover, I would note that the explanation provided in SquareTrade's response varies substantially from what I was told on the telephone previously. It appears as though they are just engaging in bait and switch type techniques here.
I would also note that there is no response to the complaint about their inappropriately and without disclosure or permission recording customer phone calls.
Finally, I would note that I have gotten some rather strange emails from them recently claiming that they are unable to process payments for the insurance from me. Given that the payments are automatic and on a credit card that is not expired and which I have had no problems with, I am wondering exactly what games SquareTrade continues to play.
In any event, the primary complaint at this point is that they STILL have not paid the insured claim.
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/06/18) */
We are sorry the consumer had an issue with the repair process. The facility repaired the laptop and returned it back to the consumer. Due to the frustration and delay, we refunded the warranty price in full.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
I expect this check to be expedited to me and the merchant provide a tracking number.
If it is not received in a timely fashion, I will re-visit this claim.Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/06/23) */
We are sorry the consumer is had problems with their device.
Our Terms and Conditions do not provide for SquareTrade directly paying a local shop for repairs. If a local shop deems a unit unrepairable the process is for the unit to be sent to...
our depot to confirm it is not repairable with our technicians. We do not automatically offer a payout based on a local repair shop evaluation. The only resolution that would not require the consumer to pay first is if they ship the device to our repair depot for evaluation and repair.
The fastest way to have a unit repaired is having the consumer find a local shop, pay for the repair and then SquareTrade will reimburse them the cost of repair. If we reimburse using Paypal SquareTrade pays the fee and the consumer will not have to.
No warranty covers taxes paid for the purchase of a device, the warranty only covers the price of the item before taxes.
The consumer did send the unit in for repair and it is now being shipped to the consumer.
Complaint: [redacted]I am rejecting this response because: it still does not meet the Terms of their agreement. They are speaking out both sides of their mouth. They say that the damage was due to handling. However, they tell you that they aren't responsible for "damage resulting from any cause other than normal use and operation of the product in accordance with the manufacturer’s specifications and owner’s manual," That is what a carrying handle is used for. What was I supposed to do? Carry the vaccuum in a way that is not supposed to be done?
They say wear and tear does not cover parts. What does wear and tear cover? What is there left if "parts" are not covered?
Squaretrade is making extremely weak arguments and failing to abide by their own Terms of the warranty, claiming that I should not have been using a carrying handle when trying to move the vaccuum, which would have then violated their other Terms saying that I need to abide by the specifications in the owner's manual.
The other item they say they cover are defects in materials and workmanship. What is a broken piece such as a carry handle? Sure seems like a defect in the material used to construct the handle to me.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
In early May [redacted], I first received a check for $[redacted] as a courtesy for the delay and misinformation. After that, I received a check for $[redacted] dated May 8, [redacted] for the balance of the total warranty cost of $[redacted]. The last check I received was for $[redacted] dated May 10, [redacted] and represented refund of the initial cost of the laptop. I have not received the check for $[redacted] representing refund of the copayment. Your response states the refund check was processed on 5/4/[redacted] and that if I have not received this then they will process a replacement. In addition to the $[redacted] refund, I request a response that states Squaretrade "has" processed a replacement. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They gave me my money back and canceled my plan. I would not recommend this company to anybody.at least I got some of my money back.Sincerely, [redacted]