We are sorry for any issues the consumer had with their device.SquareTrade will always attempt to repair before moving towards replacing a device It appears there was trouble sourcing replacement parts for the consumer's TV as plasmas are no longer manufactured Currently,
we are processing a reimbursement for the item price of the consumer's television, as a comparable model is not available
We apologize for any difficulty experienced with this claim
When this issue was brought to our attention we reached out to the consumerAt this time we are working in close correspondence with him in order to determine an appropriate resolutionWe appreciate the consumer's patience while we
work to resolve this situation
We are sorry for any issues the consumer had with their device. In the event a replacement device cannot be located for a consumer, we send out an email informing the consumer Included in this email is the amount of the reimbursement as well as a shipping label to send their device in to
SquareTradeWhen a replacement device is sent out to a consumer a shipping label is included in the packaging for the consumer to mail in their original device It appears the consumer used the label included in the email for reimbursement that was sent out before a replacement device was located We have been able to research and confirm the consumers phone has been received A reimbursement has been issued for the core charge
We apologize for the difficulty experienced with this claim
Squaretrade utilizes the retrieval of information and basic troubleshooting as a standard part of the TV claim processThis is to ensure we are providing the most appropriate resolutions, and to determine if the issue is covered
beneath this policy
In this circumstance Squaretrade was provided images which did not show the whole front of the item, which would be needed to proceedAll images provided are closer to the screen than requested and do not show the four corners of the displayShould these images become available we would request the consumer contacts usOtherwise we would be unable to provide service on this policyWe apologize for the inconvenience and hope to speak to the consumer soon
We are sorry for any confusion experienced during the claim process.The consumer seems to be confused as to how and when our service guarantee is applicableSquaretrade states "We will pay you the full replacement value OR fix your item and ship it back to you within business days of receiving
the item at our depot".
According to our records, the consumer shipped the unit in on *** and was delivered to our depot as of ***A check for the full value of the unit was issued ***Not only did we provide the payment resolution within day of the consumer shipping in their device, we are currently resending the check.
Unfortunately, the service guarantee is for situations in which a consumer has not received a resolution for their claim more than days after their item arriving at our depotRegretfully, we're unable to provide any additional compensation in connection with this warranty
We apologize to the consumer for the delay.Per our terms and agreements, the consumer is responsible for providing us with a complete copy of proof of purchaseWe did in fact receive the proof of purchase and our claim specialist were unable to view it due to it being a .msg fileOur Resolution
Team was able to open view the proof of purchase to process a new claimWe have reached out to the consumer to discuss resolution options
We are sorry the consumer was having issues with their device
After reviewing the account we are showing that the consumer purchased a refurbished device and warranty that has a cap amount of *** from the re-sellerThe payout amount for the claim should have been *** but it appears the
consumer was sent an alternate amount in errorWe decided to honor what we had sent and processed a secondary amount for the ***Squaretrade proceeded to refund the warranty cost after we satisfied the contract resulting an additional *** being issuedCurrently we have reimbursed the consumer above and beyond the amount guaranteed by the contract and no further action will be taken
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Correct Fairtrade finally offered a replacement television that seems to be acceptable (I don’t know that for certain, I have not received it yet) But in the future this company could be easier to work with and quicker to address customer concerns Look at their rating on Yelp Customers have consistently given Squaretrade bad reviews Very bad reviews
Sincerely, Christopher***
We are sorry for any issue the consumer experienced with their device
According to our records, our depot did perform repairs on the screen and digitizer were the damage was presentCurrently, Squaretrade warranties do not provide repairs for issues that do not affect the functionality of the
unit, this would be classified as a cosmetic issue
Since the consumer is still within our 30-day repair guarantee, we have approved another repairWe do want to advise that if the damage does appear to be cosmetic regardless of how visually unappealing it might be, functionality is the main concern of our depots and the claim will be denied
We appreciate the consumer raising their concerns and hope to come to an acceptable resolution
Complaint: ***I am rejecting this response because whoever responded from Squaretrade has provided numerous misleading and wrong informationI can see the need to lie and provide wrong information so that this company can save its faceLets go one by one
"In reference to the consumer's item in particular there have been several issues dating back since 2015" - SORRY - there was only issue in 2015, and Squaretrade neither provides any option for a customer to look into the details of our claims online nor sends email with the details of the claimsIt was only now, in Feb-Mar of this year 2018, I raised one claim to fix the focussing issue and for that Squaretrade created multiple claimsMaybe to showcase number of claims they process and how admirable this company isBut the fact is, Squaretrade chose to close my claim without resolving, and then again would open a new claim and who ever responded provides wrong information that there have been several issues daring back NO Squaretrade NO....its only claims
"We have just recently as 3/30/advised the customer to send the device back to us so that we can attempt to fix the issue" - SORRY - this is also wrong informationThe last communication on that day 30th March was NOT to send the item back - if thats the case, then where is the RETURN LABEL? It was me who requested to check with their supervisor to see if I can locally get diagnosis doneAfter 10-mins, the agent informed that yes, I have been approved for upto $in diagnosis fees and they would like me to send the quote to them
"we have even offered to have him send his item in to the manufacturer and we will pay for the repairs": SORRY - there was no offer made to me, in fact I told the reps, that if Squaretrade technicians are not able to identify the focussing issue, they should have contacted OPTOMA who is aware of the issueDuring the same conversation, I told them that I am not finding any authorised Optoma technician in Phoenix, and it would be nice to have it repaired by the manufacturer or their authorised repair techniciansI was NOT offered at that time to ship it to OptomaWhat I was offered on checking with the customer repon authorised repair center was 'AV Electronics Services' * *** *** *** *** *** ** *** and I was also provided their phone number -***
"our technicians discard them on a daily basis specifically if they believe that repackaging the item in that box can cause the unit further damage." - I was also told that my box was damaged, where as now also its mentioned that it was kind of damaged, however please note, Squaretrade is lying again and providing wrong informationMy original box was within another box and it was shipped in the same way in which Squaretrade returned my projector for the 1st timeThey did send my original box inside another box, and I was happy for thatHowever 2nd time when they returned, they took my box which was inside another box and then refused to return citing, it was damaged, which CANNOT happenIts hard to believe that during transportation, boxes were damaged, in which case Squaretrade needs to file a case against FEDEX
"We have tried to assist the customer in every way we have availableFirst we tried having our techs fix the issue, next we advised the customer to bring it to a local repair shop or even send it to the manufacturer for repair" - SORRY Squaretrade, YOUR agents did not help me in any way...each agent assumed to be a technician and told me their was no issueYou tried to fix, but you FAILEDYou DID NOT ask me to go to local shop, I demanded that I should be allowed to go to local repair shop as you guys could not even identify the issueYou did not ask me to send it to Manufacturer, in fact I siggested as Optoma doesnt have authroised repair shopIn fact your agents told me that Squaretrade WILL NOT contact Optoma to get it repaired
--------
Now for the resolution - Squaretrade needs to get my projector fixed and return my original box or buy the original box and send it to meThe reason for the orignal box is that without the box, my projector has lost its value.
Also the technician where I went, was able to see the issue, and mentioned its optics needs to be replaced and he will be providing me the quote once he gets the quote from OptomaThis PROVES that the unit has a defect, and Squaretrade returned my unit twice without repairingI lost time in sending this unit twice to them, I lost money in installing and uninstalling, I lost time and money in driving to the repair shop and I lost my original box having the Serial Number in itIf Squaretrade technician had tried to review a document projected from this projector, they would have seen the issue easily, which is how the repair shop found it
Squaretrade needs to fix this wrong doings with the customersI want Squaretrade to replace this unit and ship me the comparable or same unit in the boxAlso I am not willing to have it repaired at this local repair shop as its not authorised and only warranty I get is for days from this store.
Hence, either they reimburse me for the projector which will help me to buy it OR replace it as per their policy since they are not able to fix the issue
A sincere request to Squaretrade - do not mislead customers and Revdex.com with wrong information - be fair and genuineI can see that such a big company indulging in foul play when I had to complain.
Thanks
Sincerely,Kiran ***
We are sorry for any issues consumer had with their device After looking into the account it appears the consumer was sold an incorrect warranty According to the consumers service agreement the coverage amount is "Up to the maximum coverage price of this Protection Plan, or the
purchase price of your item, whichever is lower." The warranty purchased by the consumer covered a device up to ***
Complaint: ***I am rejecting this response because: We did receive our repaired computer a day later than they said it would arrive I am rejecting this response because as of this date, we have still not received the refund check we were promised as stated in their response.Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/06/22) */
We are sorry the consumer had issues with their device
We will process a claim as long as it is filed prior to the expiration date of the warrantyWe apologize for the delay this consumer has experiencedThey deserve a full payout as they
have expected
Sometimes when a receipt is sent it does not get processed properlyWe believe this is what happened in this case
The claim has been processed and an approval email with the label to return the unit to us was emailed on June Once the consumer sends the camera to us we will send them a check for the price of the camera
Initial Consumer Rebuttal /* (3000, 13, 2015/07/14) */
I was informed by Square Trade as of 6/22/that they would send me a check refunding me the complete cost of the camera, as per the terms of our warrantyThey had already sent me a shipping label with which to return the camera, which I promptly shipped
They reported the check would be received within 6-business days, even prior to their receipt of the camera, contrary to their initial response to the Revdex.com complaintFrom my 6/22/email with a member of their customer support team:
"According to our records you have received the approval email with the shipping label attachedPlease affix the label to a box and send the broken camera to usNormally we would wait until we received the camera before we process your payment but because of the delay you experienced we are going to start the payment process before that timeYou should receive a check in - business days, around July 6."
However, it is now 7/10/15, full business days, and I have yet to receive anything at the address at the updated contact information I also provided themI would appreciate this claim being left open until reception of the check
Final Business Response /* (4000, 15, 2015/07/16) */
We apologize for the delay the consumer experienced in receiving the paymentWe do not have an explanation as to whyWe have resent the payment overnightAccording to the shipper's tracking number the check was delivered on 7/15/
Final Consumer Response /* (2000, 17, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received & cashed the check as of 7/16/15, and appreciate the response by Square Trade in resolving this longstanding dispute
Cheers,
***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough the expedited funds are acceptable, I do want to make sure that their communication next time round is much better in situations like this
Thank you Revdex.com for getting a quick response from the company for me!Sincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do hope they really follow through I really appreciate all your help They would not help me until you intervened.Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/12/14) */
We apologize the consumer experienced issues with their deviceOur records indicate a resolution has already been providedThe consumer will be reimbursed for the device and for the inconvenience we will be refunding the consumer for his
warranty
Complaint: ***I am rejecting this response because: this company can call this case closed if they want, just another example of their lack of respect and business sense I have a great lady who is trying to assist me from *** and without her we would still be at square one She called me twice last *** to tell me that she had reached out to a higher authority than the ones we have been dealing with After checking mail and e-mail for the never received form I called and left her a message She returned my call and said she was going to reach out to them AGAIN to see what the problem was About *** in the afternoon I received a call from "***" who said he had gone ahead and sent the form on my e-mail, and it did come When we discussed the mailing of the computer and the fact that it did not fit the box they furnished he told me to take it to *** ground and have them repackage it and he would pay the extra charges He also said he would refund the purchase price of the extended contract Again, we got off on me sending things on my computer and I told him that was exactly one of their problems They live in an alternate universe and apparently don't realize that not only do all people not have a computer or a smart phone Most of them can't take pictures and send on the computer anyway How would I be doing that if my computer was not functioning when I got to the *** ** office and showed him the box and packing material furnished me by square trade he also said there was no way that the computer could have fit in what they furnished So, the form was finally filled out and the computer was finally shipped It only took three weeks They can call this case whatever they want to call it but it is not closed until I have MY computer back in working order and I have received the compensation for the shipping and the extended contract.*** ***
We apologize for any misunderstanding regarding our warranty polcies
Squaretrade provides information regarding the warranty deductible upon purchase, as well as the ability to cancel the policy within the first thirty days for a full refundIn this instance one of our agents reached out to the
consumer to explain our policies and resolve the matter
Initial Business Response /* (1000, 5, 2015/12/15) */
We apologize for the issue the consumer experienced with their deviceThe consumer has been contacted to resolve the complaintWe are currently awaiting a response
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I have not received an email or a phone call from square tradeStill awaiting your response to resolve this matter
Final Business Response /* (4000, 10, 2015/12/24) */
Our records indicate this complaint has been resolved by a Resolution SpecialistA replacement phone was ordered for the consumer on 12/22/
Final Consumer Response /* (2000, 14, 2016/01/06) */
this complaint was resolved
We are sorry for any issues the consumer had with their device.SquareTrade will always attempt to repair before moving towards replacing a device It appears there was trouble sourcing replacement parts for the consumer's TV as plasmas are no longer manufactured Currently,
we are processing a reimbursement for the item price of the consumer's television, as a comparable model is not available
We apologize for any difficulty experienced with this claim
When this issue was brought to our attention we reached out to the consumerAt this time we are working in close correspondence with him in order to determine an appropriate resolutionWe appreciate the consumer's patience while we
work to resolve this situation
We are sorry for any issues the consumer had with their device. In the event a replacement device cannot be located for a consumer, we send out an email informing the consumer Included in this email is the amount of the reimbursement as well as a shipping label to send their device in to
SquareTradeWhen a replacement device is sent out to a consumer a shipping label is included in the packaging for the consumer to mail in their original device It appears the consumer used the label included in the email for reimbursement that was sent out before a replacement device was located We have been able to research and confirm the consumers phone has been received A reimbursement has been issued for the core charge
We apologize for the difficulty experienced with this claim
Squaretrade utilizes the retrieval of information and basic troubleshooting as a standard part of the TV claim processThis is to ensure we are providing the most appropriate resolutions, and to determine if the issue is covered
beneath this policy
In this circumstance Squaretrade was provided images which did not show the whole front of the item, which would be needed to proceedAll images provided are closer to the screen than requested and do not show the four corners of the displayShould these images become available we would request the consumer contacts usOtherwise we would be unable to provide service on this policyWe apologize for the inconvenience and hope to speak to the consumer soon
We are sorry for any confusion experienced during the claim process.The consumer seems to be confused as to how and when our service guarantee is applicableSquaretrade states "We will pay you the full replacement value OR fix your item and ship it back to you within business days of receiving
the item at our depot".
According to our records, the consumer shipped the unit in on *** and was delivered to our depot as of ***A check for the full value of the unit was issued ***Not only did we provide the payment resolution within day of the consumer shipping in their device, we are currently resending the check.
Unfortunately, the service guarantee is for situations in which a consumer has not received a resolution for their claim more than days after their item arriving at our depotRegretfully, we're unable to provide any additional compensation in connection with this warranty
We apologize to the consumer for the delay.Per our terms and agreements, the consumer is responsible for providing us with a complete copy of proof of purchaseWe did in fact receive the proof of purchase and our claim specialist were unable to view it due to it being a .msg fileOur Resolution
Team was able to open view the proof of purchase to process a new claimWe have reached out to the consumer to discuss resolution options
We are sorry the consumer was having issues with their device
After reviewing the account we are showing that the consumer purchased a refurbished device and warranty that has a cap amount of *** from the re-sellerThe payout amount for the claim should have been *** but it appears the
consumer was sent an alternate amount in errorWe decided to honor what we had sent and processed a secondary amount for the ***Squaretrade proceeded to refund the warranty cost after we satisfied the contract resulting an additional *** being issuedCurrently we have reimbursed the consumer above and beyond the amount guaranteed by the contract and no further action will be taken
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Correct Fairtrade finally offered a replacement television that seems to be acceptable (I don’t know that for certain, I have not received it yet) But in the future this company could be easier to work with and quicker to address customer concerns Look at their rating on Yelp Customers have consistently given Squaretrade bad reviews Very bad reviews
Sincerely, Christopher***
We are sorry for any issue the consumer experienced with their device
According to our records, our depot did perform repairs on the screen and digitizer were the damage was presentCurrently, Squaretrade warranties do not provide repairs for issues that do not affect the functionality of the
unit, this would be classified as a cosmetic issue
Since the consumer is still within our 30-day repair guarantee, we have approved another repairWe do want to advise that if the damage does appear to be cosmetic regardless of how visually unappealing it might be, functionality is the main concern of our depots and the claim will be denied
We appreciate the consumer raising their concerns and hope to come to an acceptable resolution
Complaint: ***I am rejecting this response because whoever responded from Squaretrade has provided numerous misleading and wrong informationI can see the need to lie and provide wrong information so that this company can save its faceLets go one by one
"In reference to the consumer's item in particular there have been several issues dating back since 2015" - SORRY - there was only issue in 2015, and Squaretrade neither provides any option for a customer to look into the details of our claims online nor sends email with the details of the claimsIt was only now, in Feb-Mar of this year 2018, I raised one claim to fix the focussing issue and for that Squaretrade created multiple claimsMaybe to showcase number of claims they process and how admirable this company isBut the fact is, Squaretrade chose to close my claim without resolving, and then again would open a new claim and who ever responded provides wrong information that there have been several issues daring back NO Squaretrade NO....its only claims
"We have just recently as 3/30/advised the customer to send the device back to us so that we can attempt to fix the issue" - SORRY - this is also wrong informationThe last communication on that day 30th March was NOT to send the item back - if thats the case, then where is the RETURN LABEL? It was me who requested to check with their supervisor to see if I can locally get diagnosis doneAfter 10-mins, the agent informed that yes, I have been approved for upto $in diagnosis fees and they would like me to send the quote to them
"we have even offered to have him send his item in to the manufacturer and we will pay for the repairs": SORRY - there was no offer made to me, in fact I told the reps, that if Squaretrade technicians are not able to identify the focussing issue, they should have contacted OPTOMA who is aware of the issueDuring the same conversation, I told them that I am not finding any authorised Optoma technician in Phoenix, and it would be nice to have it repaired by the manufacturer or their authorised repair techniciansI was NOT offered at that time to ship it to OptomaWhat I was offered on checking with the customer repon authorised repair center was 'AV Electronics Services' * *** *** *** *** *** ** *** and I was also provided their phone number -***
"our technicians discard them on a daily basis specifically if they believe that repackaging the item in that box can cause the unit further damage." - I was also told that my box was damaged, where as now also its mentioned that it was kind of damaged, however please note, Squaretrade is lying again and providing wrong informationMy original box was within another box and it was shipped in the same way in which Squaretrade returned my projector for the 1st timeThey did send my original box inside another box, and I was happy for thatHowever 2nd time when they returned, they took my box which was inside another box and then refused to return citing, it was damaged, which CANNOT happenIts hard to believe that during transportation, boxes were damaged, in which case Squaretrade needs to file a case against FEDEX
"We have tried to assist the customer in every way we have availableFirst we tried having our techs fix the issue, next we advised the customer to bring it to a local repair shop or even send it to the manufacturer for repair" - SORRY Squaretrade, YOUR agents did not help me in any way...each agent assumed to be a technician and told me their was no issueYou tried to fix, but you FAILEDYou DID NOT ask me to go to local shop, I demanded that I should be allowed to go to local repair shop as you guys could not even identify the issueYou did not ask me to send it to Manufacturer, in fact I siggested as Optoma doesnt have authroised repair shopIn fact your agents told me that Squaretrade WILL NOT contact Optoma to get it repaired
--------
Now for the resolution - Squaretrade needs to get my projector fixed and return my original box or buy the original box and send it to meThe reason for the orignal box is that without the box, my projector has lost its value.
Also the technician where I went, was able to see the issue, and mentioned its optics needs to be replaced and he will be providing me the quote once he gets the quote from OptomaThis PROVES that the unit has a defect, and Squaretrade returned my unit twice without repairingI lost time in sending this unit twice to them, I lost money in installing and uninstalling, I lost time and money in driving to the repair shop and I lost my original box having the Serial Number in itIf Squaretrade technician had tried to review a document projected from this projector, they would have seen the issue easily, which is how the repair shop found it
Squaretrade needs to fix this wrong doings with the customersI want Squaretrade to replace this unit and ship me the comparable or same unit in the boxAlso I am not willing to have it repaired at this local repair shop as its not authorised and only warranty I get is for days from this store.
Hence, either they reimburse me for the projector which will help me to buy it OR replace it as per their policy since they are not able to fix the issue
A sincere request to Squaretrade - do not mislead customers and Revdex.com with wrong information - be fair and genuineI can see that such a big company indulging in foul play when I had to complain.
Thanks
Sincerely,Kiran ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***
We are sorry for any issues consumer had with their device After looking into the account it appears the consumer was sold an incorrect warranty According to the consumers service agreement the coverage amount is "Up to the maximum coverage price of this Protection Plan, or the
purchase price of your item, whichever is lower." The warranty purchased by the consumer covered a device up to ***
Complaint: ***I am rejecting this response because: We did receive our repaired computer a day later than they said it would arrive I am rejecting this response because as of this date, we have still not received the refund check we were promised as stated in their response.Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/06/22) */
We are sorry the consumer had issues with their device
We will process a claim as long as it is filed prior to the expiration date of the warrantyWe apologize for the delay this consumer has experiencedThey deserve a full payout as they
have expected
Sometimes when a receipt is sent it does not get processed properlyWe believe this is what happened in this case
The claim has been processed and an approval email with the label to return the unit to us was emailed on June Once the consumer sends the camera to us we will send them a check for the price of the camera
Initial Consumer Rebuttal /* (3000, 13, 2015/07/14) */
I was informed by Square Trade as of 6/22/that they would send me a check refunding me the complete cost of the camera, as per the terms of our warrantyThey had already sent me a shipping label with which to return the camera, which I promptly shipped
They reported the check would be received within 6-business days, even prior to their receipt of the camera, contrary to their initial response to the Revdex.com complaintFrom my 6/22/email with a member of their customer support team:
"According to our records you have received the approval email with the shipping label attachedPlease affix the label to a box and send the broken camera to usNormally we would wait until we received the camera before we process your payment but because of the delay you experienced we are going to start the payment process before that timeYou should receive a check in - business days, around July 6."
However, it is now 7/10/15, full business days, and I have yet to receive anything at the address at the updated contact information I also provided themI would appreciate this claim being left open until reception of the check
Final Business Response /* (4000, 15, 2015/07/16) */
We apologize for the delay the consumer experienced in receiving the paymentWe do not have an explanation as to whyWe have resent the payment overnightAccording to the shipper's tracking number the check was delivered on 7/15/
Final Consumer Response /* (2000, 17, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received & cashed the check as of 7/16/15, and appreciate the response by Square Trade in resolving this longstanding dispute
Cheers,
***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough the expedited funds are acceptable, I do want to make sure that their communication next time round is much better in situations like this
Thank you Revdex.com for getting a quick response from the company for me!Sincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do hope they really follow through I really appreciate all your help They would not help me until you intervened.Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/12/14) */
We apologize the consumer experienced issues with their deviceOur records indicate a resolution has already been providedThe consumer will be reimbursed for the device and for the inconvenience we will be refunding the consumer for his
warranty
Complaint: ***I am rejecting this response because: this company can call this case closed if they want, just another example of their lack of respect and business sense I have a great lady who is trying to assist me from *** and without her we would still be at square one She called me twice last *** to tell me that she had reached out to a higher authority than the ones we have been dealing with After checking mail and e-mail for the never received form I called and left her a message She returned my call and said she was going to reach out to them AGAIN to see what the problem was About *** in the afternoon I received a call from "***" who said he had gone ahead and sent the form on my e-mail, and it did come When we discussed the mailing of the computer and the fact that it did not fit the box they furnished he told me to take it to *** ground and have them repackage it and he would pay the extra charges He also said he would refund the purchase price of the extended contract Again, we got off on me sending things on my computer and I told him that was exactly one of their problems They live in an alternate universe and apparently don't realize that not only do all people not have a computer or a smart phone Most of them can't take pictures and send on the computer anyway How would I be doing that if my computer was not functioning when I got to the *** ** office and showed him the box and packing material furnished me by square trade he also said there was no way that the computer could have fit in what they furnished So, the form was finally filled out and the computer was finally shipped It only took three weeks They can call this case whatever they want to call it but it is not closed until I have MY computer back in working order and I have received the compensation for the shipping and the extended contract.*** ***
We apologize for any misunderstanding regarding our warranty polcies
Squaretrade provides information regarding the warranty deductible upon purchase, as well as the ability to cancel the policy within the first thirty days for a full refundIn this instance one of our agents reached out to the
consumer to explain our policies and resolve the matter
Initial Business Response /* (1000, 5, 2015/12/15) */
We apologize for the issue the consumer experienced with their deviceThe consumer has been contacted to resolve the complaintWe are currently awaiting a response
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I have not received an email or a phone call from square tradeStill awaiting your response to resolve this matter
Final Business Response /* (4000, 10, 2015/12/24) */
Our records indicate this complaint has been resolved by a Resolution SpecialistA replacement phone was ordered for the consumer on 12/22/
Final Consumer Response /* (2000, 14, 2016/01/06) */
this complaint was resolved