We apologize for any difficulty experienced with the claim process. This consumer's policy includes coverage against hardware and electrical failures, but software is something not covered beneath any of our policies. If there was any miscommunication regarding the consumer's coverage we... apologize for the misunderstanding, and as requested we have cancelled this consumer's policy for a full refund. This refund will process to the original payment method within 3-5 business days, or be issued in the form of a check if the registered payment method is no longer available. We appreciate the consumer's patience while this was investigated and hope this proves to be a satisfactory resolution.
We are sorry for any issues the consumer had with their itemAfter looking into the consumer's account, a copy of proof of purchase was requested to verify the item price A claim has been processed for reimbursement of the item price Currently, we are waiting for the consumer to ship their device to begin processing the reimbursement
Complaint: [redacted] I am rejecting this response because: Although they said they have it in the purchase agreementThat is not enough, That is underhandMost people do not read the whole purchase agreementI would like them make a commitment to making this policy more apparent at the time of purchaseMany people have complained and nothing has been done.Sincerely, [redacted]
As I am absolutely disappointed with Squaretrade, I have not communicated with them, nor will I! You guys have communicated that I accepted there unsatisfactory solution, yet I've still to receive a check Please, this is the last time, I will ask to have it somewhat resolved Otherwise, I'll take this to the next channel up All I want now, is for them to at least fulfill the minimum they said they would Thank you for your time and attention
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ We are sorry the consumer had issues with their device As per the repair depot the camera will be returned to the consumer unrepairedSince the consumer was going to try to get the camera repaired locally I informed them that we would reimburse them for the repair costs We have spoken to the consumer and they understand what we will do to have this issue resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Camera was returned to me in the same condition that it was sent.Filing the complaint got me a timely response
Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ We are sorry the consumer delays in the reimbursement of their repair We have tried to call the consumer on the number listed in the complaintThe phone answers, however there is nothing but silence from the other endThe consumer was directed to send some test results to us, which he did We reimburse customers for repairs when the repairs have been completed and paid forThe consumer sends the receipt to us and we reimburse the repair costsWe cannot reimburse repairs without appropriate receiptsThe consumer did send us a receipt of the parts needed to repair the TV but did not send us a receipt for the labor as he did the repair himselfWe will make a one-time exception and will pay the consumer the labor cost without a receipt Since we cannot communicate with the consumer via phone we are emailing him this information Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I sincerely appreciate the response from Squaretrade and am grateful for their willingness to understand the circumstances surrounding my claim I am happy to say that I will continue to remain a customer of theirs in the future Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ We apologize for the issue the consumer experienced with their deviceThe consumer has been contacted by a resolution specialist to resolve their claimWe are awaiting a response from the consumer to move forward Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Left two messages returning the call for their resolutions specialists who handles escalations and a contact number to reach me and have yet to hear from them Final Business Response / [redacted] (4000, 9, 2015/12/16) */ We have made contact with the consumer and are currently awaiting documentation to move forward with payout Final Consumer Response / [redacted] (2000, 11, 2015/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Spoke to representative who agreed to settle claim inform of payment since they could not fix phone and refund money already paid by me to get screen on phone fix as per their policy that had not been refunded
Complaint: [redacted] I am rejecting this response because: the response is a load of crapThe receipts were 100% crystal clearOne receipt was for a deposit on the parts and the laborThe second receipt was for the remainder or balance dueThere was also a legend that specifically stated "Total amount paid/total amount of repair= $X" This company is lyingIf they cut me a check on 6/19, where is it? Is it coming by pony express? The work was performed weeks ago Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)If Squaretrade had done their job as a warranty company in the first place, we wouldn't be in this predicamentThey need to honor the warranty because of the lack of availability in the unit being in stock, it caused this situation that is completely out of my controlSquaretrade should not be selling warranties if they are not going to handle the warranty themselves and rather direct the customer to handle the warranty item themselves, and be put in such predicaments, such as this oneI must insist that Squaretrade issue full refund for phone purchased, as clearly shown by receipt I provided them
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received checks refunding both the product, as well as a refund on the cost of the Square Trade warranty Both my name and address were misspelled, but I am hopeful that my bank will still cash them However, I still have concerns that Square Trade operates in such a way as one has to report them to the [redacted] to get fair treatment I will not purchase their product again, and would urge the [redacted] to keep close watch on their trade practices Sincerely, [redacted]
We are sorry for any issues the consumer had with their device.Looking into the consumer's account a claim has been filed to have their device repaired
We are sorry that the consumer experienced difficulties with their claimContractually, when it comes to items being declared beyond economical repair and we elect to reimburse as opposed to replacing the unit, we will refer to the proof of purchase in factoring the reimbursement amountPer our Terms and Conditions: Coverage Amount: Up to the maximum coverage price of this Protection Plan, or the purchase price of your item, whichever is lowerWe have sent out a check for the coverage amount and due to security issues we no longer offer [redacted] as a reimbursement method
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Earl***
We are sorry for any issues the consumer has had with their device After looking into the consumers account, we have sent several checks that have not been received Another reimbursement was processed and mailed on 7/15/*** If the consumer does not receive the latest reimbursement processed we will look into an alternate reimbursement method
SquareTrade sent me an automated message on 4/requesting me to return the device (iPhone 6) regarding Claim Number [redacted] in order for the $payout to be processed.I have already sent back the two devices I have and have previously sent this information to Britney F(Ext ***6)She last contacted me weeks agoLast time she contacted me in response to my question about what I need to do, she requested that the devices I had be sent back in order for all the payments to be processed and I did so immediately.The two phones are:IMEI [redacted] 243IMEI [redacted] 072and the return trackings for the two packages back to SquareTrade are:FedEx Tracking [redacted] 432FedEx Tracking [redacted] 898Since I have already completed everything Britney requested me to do, I am still awaiting the refund on the warranty, refund on the deductible, and the $payoutI have no additional devices to returnThey have everything they need now.SquareTrade, please process the reimbursement to me as soon as possible to my [redacted] address: [redacted] BroadwaySte **[redacted] ***, NY
Complaint: [redacted] I am rejecting this response because: I don't believe the response from squaretrade acknowledges that dire support that I received I understand that some basic troubleshooting must be done and I did that on the first ticket I opened up And then I was forced to do it again on the second ticket I opened up and then when that ticket was closed by squaretrade and I called without opening up a ticket I was asked to do troubleshooting again and I refused I have zero problems with squaretrade needing to do troubleshooting on my first call but closing tickets I opened without approval, putting me on lengthy holds, telling me that my RMA would be approved but the "system" was down and try back in 24-hours is unacceptable I have been without tablet for weeks now I am not interested in waiting another or or weeks for a resolution I would like my warranty coverage of [redacted] sent to me I will send the tablet to squaretrade if they wantSincerely, [redacted]
We are sorry for any issues the consumer had with their device Looking into the consumers account I was able to locate the invoice provided by the consumer Since the consumers warranty has expired this issue was escalated to our accounting department as SquareTrade has to process the payout manually.The consumer will be receiving a reimbursement of $ [redacted]
Complaint: [redacted] I am rejecting this response because: We have not received the check as of todayIt is more days before the days are upIf we receive the full amount of $ [redacted] we will be satisfiedThanksSincerely, [redacted]
We apologize for any difficulty experienced with the claim process. This consumer's policy includes coverage against hardware and electrical failures, but software is something not covered beneath any of our policies. If there was any miscommunication regarding the consumer's coverage we... apologize for the misunderstanding, and as requested we have cancelled this consumer's policy for a full refund. This refund will process to the original payment method within 3-5 business days, or be issued in the form of a check if the registered payment method is no longer available. We appreciate the consumer's patience while this was investigated and hope this proves to be a satisfactory resolution.
We are sorry for any issues the consumer had with their itemAfter looking into the consumer's account, a copy of proof of purchase was requested to verify the item price A claim has been processed for reimbursement of the item price Currently, we are waiting for the consumer to ship their device to begin processing the reimbursement
Complaint: [redacted] I am rejecting this response because: Although they said they have it in the purchase agreementThat is not enough, That is underhandMost people do not read the whole purchase agreementI would like them make a commitment to making this policy more apparent at the time of purchaseMany people have complained and nothing has been done.Sincerely, [redacted]
As I am absolutely disappointed with Squaretrade, I have not communicated with them, nor will I! You guys have communicated that I accepted there unsatisfactory solution, yet I've still to receive a check Please, this is the last time, I will ask to have it somewhat resolved Otherwise, I'll take this to the next channel up All I want now, is for them to at least fulfill the minimum they said they would Thank you for your time and attention
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ We are sorry the consumer had issues with their device As per the repair depot the camera will be returned to the consumer unrepairedSince the consumer was going to try to get the camera repaired locally I informed them that we would reimburse them for the repair costs We have spoken to the consumer and they understand what we will do to have this issue resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Camera was returned to me in the same condition that it was sent.Filing the complaint got me a timely response
Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ We are sorry the consumer delays in the reimbursement of their repair We have tried to call the consumer on the number listed in the complaintThe phone answers, however there is nothing but silence from the other endThe consumer was directed to send some test results to us, which he did We reimburse customers for repairs when the repairs have been completed and paid forThe consumer sends the receipt to us and we reimburse the repair costsWe cannot reimburse repairs without appropriate receiptsThe consumer did send us a receipt of the parts needed to repair the TV but did not send us a receipt for the labor as he did the repair himselfWe will make a one-time exception and will pay the consumer the labor cost without a receipt Since we cannot communicate with the consumer via phone we are emailing him this information Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I sincerely appreciate the response from Squaretrade and am grateful for their willingness to understand the circumstances surrounding my claim I am happy to say that I will continue to remain a customer of theirs in the future Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ We apologize for the issue the consumer experienced with their deviceThe consumer has been contacted by a resolution specialist to resolve their claimWe are awaiting a response from the consumer to move forward Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Left two messages returning the call for their resolutions specialists who handles escalations and a contact number to reach me and have yet to hear from them Final Business Response / [redacted] (4000, 9, 2015/12/16) */ We have made contact with the consumer and are currently awaiting documentation to move forward with payout Final Consumer Response / [redacted] (2000, 11, 2015/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Spoke to representative who agreed to settle claim inform of payment since they could not fix phone and refund money already paid by me to get screen on phone fix as per their policy that had not been refunded
Complaint: [redacted] I am rejecting this response because: the response is a load of crapThe receipts were 100% crystal clearOne receipt was for a deposit on the parts and the laborThe second receipt was for the remainder or balance dueThere was also a legend that specifically stated "Total amount paid/total amount of repair= $X" This company is lyingIf they cut me a check on 6/19, where is it? Is it coming by pony express? The work was performed weeks ago Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)If Squaretrade had done their job as a warranty company in the first place, we wouldn't be in this predicamentThey need to honor the warranty because of the lack of availability in the unit being in stock, it caused this situation that is completely out of my controlSquaretrade should not be selling warranties if they are not going to handle the warranty themselves and rather direct the customer to handle the warranty item themselves, and be put in such predicaments, such as this oneI must insist that Squaretrade issue full refund for phone purchased, as clearly shown by receipt I provided them
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received checks refunding both the product, as well as a refund on the cost of the Square Trade warranty Both my name and address were misspelled, but I am hopeful that my bank will still cash them However, I still have concerns that Square Trade operates in such a way as one has to report them to the [redacted] to get fair treatment I will not purchase their product again, and would urge the [redacted] to keep close watch on their trade practices Sincerely, [redacted]
We are sorry for any issues the consumer had with their device.Looking into the consumer's account a claim has been filed to have their device repaired
Complaint: [redacted] I am rejecting this response because This is a complete non truth the order number :Order # Sincerely, [redacted] ***
We are sorry that the consumer experienced difficulties with their claimContractually, when it comes to items being declared beyond economical repair and we elect to reimburse as opposed to replacing the unit, we will refer to the proof of purchase in factoring the reimbursement amountPer our Terms and Conditions: Coverage Amount: Up to the maximum coverage price of this Protection Plan, or the purchase price of your item, whichever is lowerWe have sent out a check for the coverage amount and due to security issues we no longer offer [redacted] as a reimbursement method
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Earl***
We are sorry for any issues the consumer has had with their device After looking into the consumers account, we have sent several checks that have not been received Another reimbursement was processed and mailed on 7/15/*** If the consumer does not receive the latest reimbursement processed we will look into an alternate reimbursement method
SquareTrade sent me an automated message on 4/requesting me to return the device (iPhone 6) regarding Claim Number [redacted] in order for the $payout to be processed.I have already sent back the two devices I have and have previously sent this information to Britney F(Ext ***6)She last contacted me weeks agoLast time she contacted me in response to my question about what I need to do, she requested that the devices I had be sent back in order for all the payments to be processed and I did so immediately.The two phones are:IMEI [redacted] 243IMEI [redacted] 072and the return trackings for the two packages back to SquareTrade are:FedEx Tracking [redacted] 432FedEx Tracking [redacted] 898Since I have already completed everything Britney requested me to do, I am still awaiting the refund on the warranty, refund on the deductible, and the $payoutI have no additional devices to returnThey have everything they need now.SquareTrade, please process the reimbursement to me as soon as possible to my [redacted] address: [redacted] BroadwaySte **[redacted] ***, NY
Complaint: [redacted] I am rejecting this response because: I don't believe the response from squaretrade acknowledges that dire support that I received I understand that some basic troubleshooting must be done and I did that on the first ticket I opened up And then I was forced to do it again on the second ticket I opened up and then when that ticket was closed by squaretrade and I called without opening up a ticket I was asked to do troubleshooting again and I refused I have zero problems with squaretrade needing to do troubleshooting on my first call but closing tickets I opened without approval, putting me on lengthy holds, telling me that my RMA would be approved but the "system" was down and try back in 24-hours is unacceptable I have been without tablet for weeks now I am not interested in waiting another or or weeks for a resolution I would like my warranty coverage of [redacted] sent to me I will send the tablet to squaretrade if they wantSincerely, [redacted]
We are sorry for any issues the consumer had with their device Looking into the consumers account I was able to locate the invoice provided by the consumer Since the consumers warranty has expired this issue was escalated to our accounting department as SquareTrade has to process the payout manually.The consumer will be receiving a reimbursement of $ [redacted]
Complaint: [redacted] I am rejecting this response because: We have not received the check as of todayIt is more days before the days are upIf we receive the full amount of $ [redacted] we will be satisfiedThanksSincerely, [redacted]