Complaint: [redacted] I am rejecting this response because: multiple employees told me I would be refunded $***I want to understand where that number came from and where the $ [redacted] number came from I want to start with a detail of every transaction I've done with them.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2016/03/01) */ We apologize for the issue the consumer experienced with their device at this time we no longer offer coverage on drone units & the consumer was informed of this however we will make an exception to payout the consumerThe check is being processed & the consumer will receive a confirmation when it has been sent Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/03/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ We apologize the consumer experienced issues with their device It appears the check was resent on November 13th and should be received within 7-business days Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/24) */ Hello Revdex.com, Thank you for your attention to this matterSquare Trade has once again stated they mailed a check, and its been days since the date , Nov 13th, on which they say it was mailedThis is the 2nd time they said a check went outI am inclined to consider them fraudulentPlease proceed with the next steps to insure they send us the moneyIt's so obvious the check never went out, as stated by them, as I receive all my other mail I have made them aware that I did not get the check yet, and that I will not let this rest until I do Thank you so much [redacted] (cell) Final Business Response / [redacted] (4000, 9, 2015/11/25) */ The consumer's check was processed on November 13th, She was advised it will be deliver in 7-business daysAs of today only business days have passedThe consumer has been contacted to inform of the current timeline for reimbursement checks
Complaint: [redacted] I am rejecting this response because: As explained in the detailed letter I sent to SquareTrade (pages), I am not asking them to handle any damage that may be related to alleged exposure to liquidsI am asking SquareTrade to repair or replace the Logic Board (to remedy the crashing) which is unrelated to these sensors When I spoke with a SquareTrade representative this week, they said that if I took care of any damage from liquid exposure, they would certainly take care of the other issues Sincerely,Carolyn***
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ We are sorry the consumer had issues with their device We had issues in being able to immediately find a local repair shopAs of today the technician has been onsite and the issue with the device has been addressed Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/02) */ Company has resolved the issuePlease do not contact Company
(The consumer indicated he/she DID NOT accept the response from the business.)No such email was sent to meI had to call Squaretrade again and this time I got a hold of ***It is erroneous to say that I was emailed and that I did not respond backI had to chase down [redacted] to get my side of the storyAfter telling my side of the story, he finally agreed that Squaretrade was in the wrong because I had explained profusely what had happenedI have been issued a check for the damaged PS4, but I have not received it yet, even thought it was supposedly sent out 3/
I had filed a complaint before on SquareTrade--complaint # [redacted] with the Revdex.comOn this case SquareTrade did admit they cancelled my warranty mistakenly and had decided to honor my claimI was satisfied with thatThey had told me to have my laptop fixed and send them the receiptI did have it repaired and sent the receipt and all documentation to them on 7/They have put in ticket [redacted] to have my $ [redacted] reimbursed but each time I call them they say it will be reviewed and you will receive and email within hoursHowever, after calls I have not received a thing from SquareTradeI have no idea if I will ever be reimbursed as promisedI just need them to execute on their promiseGet the reimbursement completed and this will go awaySqaureTrade should honor their promise and agreement to reimburse me for the claim I have with them of $ [redacted]
We are sorry for any issues the consumer had with their device.When a consumer has a device repaired, the cost of the parts and labor are deducted from the warranty coverageThe parts needed for the repair, were more than the maximum coverage of the warrantyWe repaired the device and returned it to the consumer, however, the cost of the repair concluded the consumer's warranty
We are sorry for any issues the consumer had with their deviceSquareTrade takes many precautions to ensure that consumer information is not tampered withThe consumers device was repaired and inspected for any type of hard ware failures and returned to the consumerDuring laptop depot repairs our technicians only replace hard ware components and do not access consumer software
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ We apologize the consumer experienced issues with their deviceThe consumer's claim have been moved to payoutWe are also reimbursing the consumer for the sales tax for their replacement device
We are sorry for any issues the consumer is having with their device After reviewing the warranty it seems there was a miscommunication regarding the purchase date of the warrantyWe previously denied any warranty not purchased at the same time of the insured itemSince then we have adjusted this policy making the warranty in fact validWe apologize for any confusion and will be reaching out to the consumer to continue with the coverage
We apologize for any issues the consumer is having with their deviceSince the consumer is having the same issue with more than one device in their home the issue would be source related The consumer informed they were able to take a video of the intermittent issueWe have requested the consumer call in and speak with a TV specialist to review for possible resolution
We apologize for any inconvenience that the consumer might have experienced during this processWhile we do understand that it is the consumer's right to do as he wishes we show in our records that the consumer was sent via email written confirmation that we would be reimbursing him for the full cost of the both the TV and year premium warranty he had with us Being that this matter has been bought to a successful conclusion we respectfully consider the matter closed
We are sorry for any issues the consumer had with their device Looking into the consumer's account, it appears the warranty purchased for the consumers device did not have accidental damage from handling coverage We are sorry for any miscommunication the consumer experienced At this time we are processing a reimbursement of the consumers warranty cost
Complaint: [redacted] I am rejecting this response because: there wasnt an option to response to their response yet from the 17th but I did send the requested video of the issue - below was my most recent interactions I had previously started a claim and spoke with one rep and put in a complaint then I got an email back for me to record the issue in video since it doesn't happen hours a day - did that and sent in and called back as requested now im at "call cable company to replace modem-squaretrade" me- I dont have cable "please hold-squaretrade""this is a source problem replace hdmi and/or device-squaretrade" me- I have devices with same issue and have tried at least that many cables with the same issue, I can clear it for 3-days with a factory reset on TV but it comes back "please hold-squaretrade" "if this happens more frequently please call us back-squaretrade" me- So i'm supposed to do a factory reset and redo my TV settings once a week ? "yes-squaretrade" my solution will be buying another Tv but I wouldn't mark square trade as resolvingSincerely,James [redacted]
I was told by the [redacted] salesman when I bought the Dell computer that the warranty covered all problems - and he repeated the same thing when I returned it with the broken screen It was then that he gave me the brochure from the warranty company and told me to contact them for the repair or refund He clearly believed that it was covered and told me so TWICE I have his name and contact information if you need it
Please refer to all prior correspondence regarding the above-referenced claimTo date, I have not received a check in the amount of $ [redacted] from Square Trade as promisedMy original claim to them was on [redacted] 2, ***Please advise me of the status of this claimNeedless to say, I am not happy with Square Trade or with the Revdex.com and the way my claim is being handledSquare Trade has my e-mail address and also my home address of [redacted] ***, [redacted] , [redacted] ***I certainly would not ever recommend Square Trade to anyone, including [redacted] , where my printer was purchasedA quick response would be greatly appreciated
Complaint: [redacted] I am rejecting this response because: I received no email from SquareTrade as referenced in their response I waited days and called SquareTrade and they not only had no information regarding a replacement being sent to me, they had closed the claim entirely After being put on hold by one CSR for minutes, he hung up on me and I had to call back again and start over with a new CSR This CSR was nice enough to actually keep me on the line and created a new claim This CSR advised that new phone would be sent but I would have to be charged the deductible Since SquareTrade was the company that refurbished the phone on a problem that can't be fixed, and got it work long enough to be outside their day return window, I would like my deductible refunded completely A refund of the deductible would satisfy the complaint Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/06/09) */ We are sorry the consumer had issues with their warranties Our system will inform the consumer by sending one email to let them know the warranty is about to be cancelledUnfortunately sometimes those email fail when they are sent and the consumer is not informedWe are looking at improving our communications with our consumers when something like this happens In this case we were able to reinstate the warranties
Complaint: [redacted] I am rejecting this response because: multiple employees told me I would be refunded $***I want to understand where that number came from and where the $ [redacted] number came from I want to start with a detail of every transaction I've done with them.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2016/03/01) */ We apologize for the issue the consumer experienced with their device at this time we no longer offer coverage on drone units & the consumer was informed of this however we will make an exception to payout the consumerThe check is being processed & the consumer will receive a confirmation when it has been sent Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/03/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ We apologize the consumer experienced issues with their device It appears the check was resent on November 13th and should be received within 7-business days Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/24) */ Hello Revdex.com, Thank you for your attention to this matterSquare Trade has once again stated they mailed a check, and its been days since the date , Nov 13th, on which they say it was mailedThis is the 2nd time they said a check went outI am inclined to consider them fraudulentPlease proceed with the next steps to insure they send us the moneyIt's so obvious the check never went out, as stated by them, as I receive all my other mail I have made them aware that I did not get the check yet, and that I will not let this rest until I do Thank you so much [redacted] (cell) Final Business Response / [redacted] (4000, 9, 2015/11/25) */ The consumer's check was processed on November 13th, She was advised it will be deliver in 7-business daysAs of today only business days have passedThe consumer has been contacted to inform of the current timeline for reimbursement checks
Complaint: [redacted] I am rejecting this response because: As explained in the detailed letter I sent to SquareTrade (pages), I am not asking them to handle any damage that may be related to alleged exposure to liquidsI am asking SquareTrade to repair or replace the Logic Board (to remedy the crashing) which is unrelated to these sensors When I spoke with a SquareTrade representative this week, they said that if I took care of any damage from liquid exposure, they would certainly take care of the other issues Sincerely,Carolyn***
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ We are sorry the consumer had issues with their device We had issues in being able to immediately find a local repair shopAs of today the technician has been onsite and the issue with the device has been addressed Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/02) */ Company has resolved the issuePlease do not contact Company
(The consumer indicated he/she DID NOT accept the response from the business.)No such email was sent to meI had to call Squaretrade again and this time I got a hold of ***It is erroneous to say that I was emailed and that I did not respond backI had to chase down [redacted] to get my side of the storyAfter telling my side of the story, he finally agreed that Squaretrade was in the wrong because I had explained profusely what had happenedI have been issued a check for the damaged PS4, but I have not received it yet, even thought it was supposedly sent out 3/
I had filed a complaint before on SquareTrade--complaint # [redacted] with the Revdex.comOn this case SquareTrade did admit they cancelled my warranty mistakenly and had decided to honor my claimI was satisfied with thatThey had told me to have my laptop fixed and send them the receiptI did have it repaired and sent the receipt and all documentation to them on 7/They have put in ticket [redacted] to have my $ [redacted] reimbursed but each time I call them they say it will be reviewed and you will receive and email within hoursHowever, after calls I have not received a thing from SquareTradeI have no idea if I will ever be reimbursed as promisedI just need them to execute on their promiseGet the reimbursement completed and this will go awaySqaureTrade should honor their promise and agreement to reimburse me for the claim I have with them of $ [redacted]
We are sorry for any issues the consumer had with their device.When a consumer has a device repaired, the cost of the parts and labor are deducted from the warranty coverageThe parts needed for the repair, were more than the maximum coverage of the warrantyWe repaired the device and returned it to the consumer, however, the cost of the repair concluded the consumer's warranty
We are sorry for any issues the consumer had with their deviceSquareTrade takes many precautions to ensure that consumer information is not tampered withThe consumers device was repaired and inspected for any type of hard ware failures and returned to the consumerDuring laptop depot repairs our technicians only replace hard ware components and do not access consumer software
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ We apologize the consumer experienced issues with their deviceThe consumer's claim have been moved to payoutWe are also reimbursing the consumer for the sales tax for their replacement device
We are sorry for any issues the consumer is having with their device After reviewing the warranty it seems there was a miscommunication regarding the purchase date of the warrantyWe previously denied any warranty not purchased at the same time of the insured itemSince then we have adjusted this policy making the warranty in fact validWe apologize for any confusion and will be reaching out to the consumer to continue with the coverage
We apologize for any issues the consumer is having with their deviceSince the consumer is having the same issue with more than one device in their home the issue would be source related The consumer informed they were able to take a video of the intermittent issueWe have requested the consumer call in and speak with a TV specialist to review for possible resolution
We apologize for any inconvenience that the consumer might have experienced during this processWhile we do understand that it is the consumer's right to do as he wishes we show in our records that the consumer was sent via email written confirmation that we would be reimbursing him for the full cost of the both the TV and year premium warranty he had with us Being that this matter has been bought to a successful conclusion we respectfully consider the matter closed
We are sorry for any issues the consumer had with their device Looking into the consumer's account, it appears the warranty purchased for the consumers device did not have accidental damage from handling coverage We are sorry for any miscommunication the consumer experienced At this time we are processing a reimbursement of the consumers warranty cost
Complaint: [redacted] I am rejecting this response because: there wasnt an option to response to their response yet from the 17th but I did send the requested video of the issue - below was my most recent interactions I had previously started a claim and spoke with one rep and put in a complaint then I got an email back for me to record the issue in video since it doesn't happen hours a day - did that and sent in and called back as requested now im at "call cable company to replace modem-squaretrade" me- I dont have cable "please hold-squaretrade""this is a source problem replace hdmi and/or device-squaretrade" me- I have devices with same issue and have tried at least that many cables with the same issue, I can clear it for 3-days with a factory reset on TV but it comes back "please hold-squaretrade" "if this happens more frequently please call us back-squaretrade" me- So i'm supposed to do a factory reset and redo my TV settings once a week ? "yes-squaretrade" my solution will be buying another Tv but I wouldn't mark square trade as resolvingSincerely,James [redacted]
I was told by the [redacted] salesman when I bought the Dell computer that the warranty covered all problems - and he repeated the same thing when I returned it with the broken screen It was then that he gave me the brochure from the warranty company and told me to contact them for the repair or refund He clearly believed that it was covered and told me so TWICE I have his name and contact information if you need it
Please refer to all prior correspondence regarding the above-referenced claimTo date, I have not received a check in the amount of $ [redacted] from Square Trade as promisedMy original claim to them was on [redacted] 2, ***Please advise me of the status of this claimNeedless to say, I am not happy with Square Trade or with the Revdex.com and the way my claim is being handledSquare Trade has my e-mail address and also my home address of [redacted] ***, [redacted] , [redacted] ***I certainly would not ever recommend Square Trade to anyone, including [redacted] , where my printer was purchasedA quick response would be greatly appreciated
According to the consumer's warranty contract SquareTrade is only obligated to reimburse up to the item price
Complaint: [redacted] I am rejecting this response because: I received no email from SquareTrade as referenced in their response I waited days and called SquareTrade and they not only had no information regarding a replacement being sent to me, they had closed the claim entirely After being put on hold by one CSR for minutes, he hung up on me and I had to call back again and start over with a new CSR This CSR was nice enough to actually keep me on the line and created a new claim This CSR advised that new phone would be sent but I would have to be charged the deductible Since SquareTrade was the company that refurbished the phone on a problem that can't be fixed, and got it work long enough to be outside their day return window, I would like my deductible refunded completely A refund of the deductible would satisfy the complaint Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/06/09) */ We are sorry the consumer had issues with their warranties Our system will inform the consumer by sending one email to let them know the warranty is about to be cancelledUnfortunately sometimes those email fail when they are sent and the consumer is not informedWe are looking at improving our communications with our consumers when something like this happens In this case we were able to reinstate the warranties