CubeSmart

Revdex.com Attn: [redacted] ***Revdex.com serving Metro Washington DC & Eastern Pennsylvania RE: ID Number: # [redacted] Dear [redacted] ***:I am sending this letter in response to the Customer complaint described above Our Customers are very important to us and we make every effort to provide a positive experience for our Customers We would like to extend our sincere apologies to [redacted] for any negative experience he may have suffered at our facility Please know that we have investigated the claims in the letter and we do not agree that the Customer should be reimbursed his moving expenses to another facilityOur records indicate that the rate increase notice was sent through our Customer Center with the required day notice and a copy of the notice is in the Customer’s fileRecognizing the inconvenience the Customer feels he endured, as a courtesy, we are offering a credit of his last month’s payment with CubeSmart to his credit cardIf the Customer is accepting of this offer, we welcome the Customer to reach out to our District Manager, Milt C***, who can work with him to apply the credit Thank you for your timePlease do not hesitate to contact me with any questions or concernsSincerely, Dana J [redacted] Communications and Social Media AssociateCubeSmart

Revdex.com Metro Washington DC & Eastern Pennsylvania Attn: [redacted] RE: Case No: # [redacted] Dear [redacted] ***: I am sending this letter in response to the Customer Complaint described above Our Customers are very important to us and we make every effort to address and resolve our Customer’s claims and concerns.We empathize with the Customer for any negative experience she may have encountered, and our teammates have worked with [redacted] *** to resolve her issue and clarify any confusion that may have arisen during interaction with our teammatesWe are pleased to be able to offer the Customer a partial refund of rental fees for the inconvenience she experiencedAs such, CubeSmart considers this matter closedWe sincerely hope that this experience will not impede her future business with our company.If you have any questions or require any additional information, please do not hesitate to contact me Sincerely, Dana J [redacted] Communications & Social Media Associate CubeSmart Direct Dial: [redacted] www.cubesmart.com | Email Account: [redacted] @cubesmart.com

To whom it may concern,I am writing in response to the customer complaint described aboveOur customers are very important to us and we make every effort to address and resolve our customer’s claims and concernsWe would like to extend our sincere apologies to MsMcClease for any negative experience she may have suffered at our facilityWe have been in touch with Mrs [redacted] about this issue and confirmed that Mrs***'s account was charged multiple times in errorMrs [redacted] confirmed that funds were credited back to her account on Wednesday, Nov As a courtesy and to accoutn for any distress this error may have caused, a credit was applied to her account as a gesture of good faith in customer serviceAll customers whose accounts were affected were notified of the issue and credited back the money charged in errorAs such, we condieer thsi matter closed.Sincerely,CubeSmart

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Though it is true that CubeSmart did rescind the extortionate "late fee" they attempted to charge me, they have not repudiated the practice itself; in fact the CubeSmart rep with whom I spoke when we resolved my case actively defended the practice of charging enormous "late fees" of something like 80% to their customers for being late on their rent payments That, in my view, is nothing short of piracy; and is a particularly repulsive business practice as it targets the poorest members of our society as well as elderly folks who can't afford the doubling of their storage fees and who, as a result, have their most cherished property stolen by the very people whom they entrusted to secure it, via the storage industry's notorious "treasure hunt" auctions This practice of offering desperate people such things as a "first month free" piece of cheese and then accelerating the time limit before an auction is held proves to me quite conclusively that the storage companies are quite consciously and deliberately setting a trap for the unwary, unemployed and poor citizens who will be unable to pay the extraordinarily high "late fees" they get blindsided by and who will therefore become unwilling victims of the industry's piratical "treasure hunt" auctions There is no doubt that the very next time that I am unable to pay my storage fees on time, CubeSmart will once again hold my property hostage, and will once again demand a ransom payment far above and beyond what I agreed to pay them to store my property So I can not accept their "settlement" of the issue, as nothing at all has been settled They need to abandon this execrable practice of robbing the poor once and for all; renounce the practice publicly and change their rental contracts with all their current and future customers to reflect this change in order for me to consider the matter settledAs a last comment: why on Earth does the Revdex.com take a complaint lodged in [redacted] , IL and farm it out to a region miles away? Has the midwest become such a national backwater that what happens in [redacted] must not stay in [redacted] , but must be sent a thousand miles away in order to be adjudicated? Your practice of handling cases this way leaves the public with the mistaken impression that the local businesses complained of have a clean Revdex.com record and no complaints at all; this, too, smacks of a deceptive business practice The Revdex.com is supposed to expose the venality of unscrupulous businesses so the public can make an informed decision as to whether or not they should patronize a local business; the way you handle these cases you are covering up for the local affiliates of national chains like CubeSmart and are misleading the public Instead of allowing us to warn our fellow citizens about the foul business practices of local affiliates of the CubeSmart chain, you block our attempts to do so and place the onus solely on the chain's corporate headquarters What are the citizens to make of this deceptive practice the Revdex.com itself engages in? Sincerely, [redacted]

This company is nothing but a bunch of thieves! I am mortified by what they have done

My experience with cubesmart has been amazing store in Gilbert az (2414) ?? , William, the store Manager is of great character, and his staff is absolutely amazing, they are courtesy, kind , and friendlyAlso they are a toys for tots location! The whole staff is super sweet, I'm glade I choose them??

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It does not address the desired outcomes I listed in my initial complaintAs well, Cubesmart was aware of the issue before the unauthorized charges were made and rejected several opportunities to treat the matter with any urgency or disclosure to protect the customerI spent several hours resolving the issue with my banking institution which required blocking Cubesmart from making further charges and reissuing my credit card The credit that Cubesmart is referring to is which represents a half month rental adjustmentIt was a small gesture but not in any way consistent with the inconvenience and preventable financial hardship that I incurred Regards, [redacted] ***

RE: Case ID [redacted] Dear [redacted] I am sending this letter in response to the Customer complaint described above Our Customers are very important to us and we make every effort to provide a positive experience to our Customers We would like to extend our sincere apologies to [redacted] for any negative experience she may have suffered at our facility Please know that we have investigated the claims in the letter and have been in touch with the CustomerOur District Manager, Steve E***, addressed the issue stated in the letter and agreed with the CustomerThere was a misunderstanding and the Customer does not owe any amount to us at this time We consider this matter closed Thank you for your time.Please do not hesitate to contact me with any questions or concerns.Sincerely,Dana J [redacted] Communications and Social Media AssociateCubeSmart [redacted] [redacted] [redacted]

Revdex.com Metro Washington DC & Eastern Pennsylvania Attn: [redacted] RE: Case No: # [redacted] Dear [redacted] ***: I am sending this letter in response to the Customer Complaint described above Our Customers are very important to us and we make every effort to address and resolve our Customer’s claims and concernsWe empathize with the Customer for any negative experience she may have encountered, and our teammates have worked with [redacted] *** to resolve her issue and clarify any confusion that may have arisen during interaction with our teammatesWe are pleased to be able to offer the Customer a partial refund of rental fees for the inconvenience she experienced As such, CubeSmart considers this matter closedWe sincerely hope that this experience will not impede her future business with our companyIf you have any questions or require any additional information, please do not hesitate to contact me Sincerely, Dana J [redacted] Communications & Social Media Associate CubeSmart Direct Dial: [redacted] www.cubesmart.com | Email Account: [redacted] @cubesmart.com

Dear [redacted] ***,I am sending this letter in response to the customer complaint described above Our customers are very important to us and we make every effort to address and resolve our customer’s claims and concernsWe empathize with [redacted] for any negative experience he may have encountered; however, after further investigation into this matter we understand that [redacted] was asked to vacate due to threatening comments he made to a teammate at the store.Our District Manager was there to oversee his vacate on October 21, His paid through date was November 14, The District Manager let him know that the rent for that period would be refunded to him via checkThe check was issued to him and cashed (see attached)On January 8, 2017, we were informed that he wanted his $refundThe District Manager called the phone number in the case file that was supplied by [redacted] It is not his phone numberThe lady who answered the phone said that she has received other calls asking for [redacted] The amount refunded in the check reflected in the attached is the retained amount of rent, tax, and insuranceAs such, we consider this matter closed.Sincerely,CubeSmart

Then, I would like to be reimbursed for my deductible of $at least Thank You [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I called and spoke with [redacted] and was told there was nothing they could do. I was referred to the store that the rented the [redacted] from, but they have not responded to messages. [redacted] intentionally rented a truck they knew was damaged and is now trying to pass the buck and tell me to do what I have have already done.Regards, [redacted]

Cube Smart bought a Tucson AZ storage facility that I've done business with for 2.5 years. I'd had a credit card on file with the previous owner; when I called to make payment the first time with the new owner, I set up the same process. I call in, confirm the amount and authorize payment, which is completed while I remain on the phone.

But this time, when I received the receipt by email, I saw they'd charged more than the amount I'd authorized - the amount we'd BOTH confirmed. I tried several times to email my complaint to the address on the receipt but it came back undeliverable. Finally, the 5th day I tried it, it did go through.

The reply I received ignored my complaint that this was a fraudulent transaction and that money had been stolen from me. A man who identified himself as general manager CJ Sheen said that the company was planning to add city sales tax to contracts, a cost that the previous owner had not passed on to tenants. I then answered that nothing justifies a business charging a customer's credit card one cent more than was authorized. Nothing had been said at the time I paid. Nor was there any explaination on the receipt, not that doing so would have somehow made theft OK. Abusing a customer's credit card is illegal in every state.

If this is the kind of unethical business practice that Cube Smart initiates, or if it approves of such conduct by its employees, it has a much bigger problem than anyone might suspect.

Revdex.com Metro Washington DC &
Eastern PennsylvaniaAttn: *** ***
RE: Case No: ***
Dear Ms***:I
am sending this letter in response to the Customer Complaint described
above. Our Customers are very important
to
us and we make every effort to address and resolve our Customer’s claims and
concerns.We empathize with the Customer for any
negative experience she may have encountered, and our teammates have worked
with Ms*** to resolve her issueThere was miscommunication
over a previous conversation with the District ManagerI resolved the
misunderstanding and her account is being credited one month’s rental fees. As such, CubeSmart considers this matter closedWe
sincerely hope that this experience will not impede her future business with
our company and we apologize for any inconvenience she may have incurred. If you have any questions or require any additional
information, please do not hesitate to contact me
Sincerely,
Dana
J***Communications
& Social Media AssociateCubeSmart

Dear *** ***: I am sending this letter in response to *** ***'s complaint (ID #***). Our Customers are very important to us and we make every effort to provide a positive experience to our Customers. We would like to extend our sincere apologies to *** *** for any
negative experience she may have suffered at our facility. We have conducted an investigation of this matter and *** *** had initially reserved a smaller sized unit than would fit her belongings and had to rent a larger unit than expected, so the cost of the rental increasedDistrict Manager Dave A*** had attempted to reach out to her on four separate occasions in order to try to accommodate herThere was no response from her until Tuesday, June 21, As a courtesy to *** ***, our District Manager has agreed to a reduced payment of rental and fees and a definite move out date prior to July *** *** has agreed to the termsWe now consider this matter closedPlease feel free to reach out with any questions you may have. Sincerely, Dana T*** Communication and Social Media Associate CubeSmart

We would like to extend our sincere apologies to *** *** for any negative experience this customer may have suffered at our facility. We have conducted an investigation of this matter and, while we empathize with the Customer, we do not agree that CubeSmart should reimburse the CustomerThe promotion to which the Customer refers was offered by a moving company partner, and any decision to accept an expired coupon, offer, or promotion is up to that moving company.
*** *** took advantage of all applicable promotions from CubeSmart available to him, including use of a free rental truck on move-in, rent discounts and credits when he moved into his space in March of 2014. The company disputes that the Customer had or was told he could use additional, expired vouchers offered by another company when he moved out in December of 2014.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This response is full of irrelevant points such as what other promotions we took advantage of The point is that Cubase advertised a free move, and the coupon we were given said hour, which is short of a free move Furthermore, it was given to us AFTER we bought the storage Also, the representative did indeed say we could use the voucher four our move out
Regards,
*** ***

Revdex.com Metro Washington DC & Eastern Pennsylvania
Attn: *** ***
"text-align:justify">RE: Case No: ***
Dear *** ***:
I am sending
this letter in response to the Customer Complaint described above. Our Customers are very important to us and we
make every effort to address and resolve our Customer’s claims and concernsWe empathize with the Customer for any
negative experience she may have encountered, and our teammates have worked
with *** *** to resolve her insurance claimAs a
courtesy, we contacted The *** *** Insurance Company to request that they
honor the Customer’s claim and they have agreed to do so. The customer should continue to work with our
store teammates throughout the claims processAs such, CubeSmart considers this matter closedWe sincerely
hope that this experience will not impede her future business with our company
and we apologize for any inconvenience she may have incurred
If you have any
questions or require any additional information, please do not hesitate to
contact me
Sincerely,
Dana J***
Communications & Social Media
Associate
CubeSmart
Direct Dial: ###-###-####
www.cubesmart.com
| Email Account: ***@cubesmart.com

RE: Case ID # ***
Dear *** ***,
The purpose of this letter is to respond to the above Customer complaint We apologize for any difficulties this Customer may have encountered at the Property Please know that we have
investigated the claims in the letter and we are not able to see that the Customer was charged any lien fees
*** *** spoke with our District Manager on July and was advised that his storage unit was not in lien status at that time and there was no fee to waiveThe unit was slated to be placed into lien on August and we informed him that as a courtesy we would delay adding the unit into lienUpon review of his account last week, District Manager Sue K*** tried to contact the Customer on August At this time, the lien that was due to be added on August is still on hold and has not been added to the accountThe account is not in lien and their are no fees to be waivedWe welcome the Customer to reach out to the District Manager to discuss the account further.
Thank you for your timeSincerely,
Dana J***
Communications and Social Media Associate

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]There actions do not match their responseI will be closing my account with CubeSmart before the next billing cycle in AprilThe lack of professionalism and customer service speaks to how this company (or at least some) of their employees actIt really wasn't about receiving any concessions or trying to appease me with comping the billIt is about how you treat people that you provide a service toIt is about showing professionalism and giving great customer serviceIt is about being proactive when a customer presents a problem which was discussed with the managers of this particular store in November, noted in December again, not addressed until January, blown over in February and minimized in MarchBeen 4mos since the issue with switching bill date got resolved to an amicable solutionIt is disappointing and a disserviceIf this is how this company treats people, then they need to be exposedSo as my final reply, understand that customer service and professionalism is not about always giving concessions (which is appreciated) to appease or shut a customer up because they complainedBut instead it is recognizing the problem/issue when it first arises, being empathetic in the customer's concern, finding a solution to the customer's concern and build trust/rapport with the customerIt is that simpleBut this case can be closed out as they have showed their hand in the matter and shown how they operate.Complaint: ***I am rejecting this response because:
Regards,
*** ***

Worst company I have ever felt with..never seen people get ripped off so badly with all kids of fees