CubeSmart

We are sorry that *** *** feels this wayOur notes and on her account are up-to-date and accurateWe have made all the concessions for her we can in order to make her experience better, as a courtesyWe recommend that *** *** speak with her store manager or reach out to the District Manager directly to address future payment issues.Sincerely, CubeSmart

Revdex.com Attn: *** ***Revdex.com serving Metro Washington DC & Eastern PennsylvaniaRE: ID Number: #***Dear *** ***:I am sending this letter in response to the Customer complaint described above Our Customers are very important to us and we make every effort to provide a positive
experience for our Customers We would like to extend our sincere apologies to *** *** for any negative experience he may have suffered at our facility Please know that we have investigated the claims in the letter and we do not agree that the Customer should be reimbursed his moving expenses to another facilityOur records indicate that the rate increase notice was sent through our Customer Center with the required day notice and a copy of the notice is in the Customer’s fileRecognizing the inconvenience the Customer feels he endured, as a courtesy, we are offering a credit of his last month’s payment with CubeSmart to his credit card.If the Customer is accepting of this offer, we welcome the Customer to reach out to our District Manager, Milt C***, who can work with him to apply the credit Thank you for your time.Please do not hesitate to contact me with any questions or concerns.Sincerely,Dana J***Communications and Social Media AssociateCubeSmart

*** ***10:AM (hours ago)to me ***I was finally reimbursedthis is resolved

Revdex.com of Metro Washington DC and
Eastern PAAttn: *** ***
RE: ID Number:
"">***
(“Complaint”)
Dear *** ***:
I
am sending this letter in response to the customer Complaint described above. Our Customers are very important to us and we
make every effort to provide a positive experience to our CustomersWe
would like to extend our sincere apologies to *** *** for any negative
experience this customer may have suffered at our facility. We have conducted an investigation of this
matter and, while we empathize with the Customer, we do not agree that CubeSmart
should reimburse the Customer
The
promotion to which the Customer refers was offered by a moving company partner,
and any decision to accept an expired coupon, offer, or promotion is up to that
moving company
*** *** took advantage of all applicable promotions from CubeSmart available to
him, including use of a free rental truck on move-in, rent discounts and
credits when he moved into his space in March of The company disputes that the Customer had or
was told he could use additional, expired vouchers offered by another company when
he moved out in December of 2014.
Sincerely,
Dana
J***Communications
and Social Media AssociateCubeSmart

sans-serif;">CubeSmart at *** *** *** has a weekly contract with an exterminator who services the facility to avoid any of these issuesAs per the lease agreement Customer signed, we do not prorate any rentIf a Customers rent is due on November *** of the month and they decide to vacate on December ***, we do not prorate any paid rent for the days of that monthIt is a month to month leaseAlso, we offer a truck on site free for move ins and a fee of $for existing Customers who are looking to move outIf it had been brought to our attention that the Customer was vacating and in need of a truck we would've definitely offered our truck serviceThanks,
*** ***
*** ***

October 3, 2016Revdex.comAttn: *** ***Revdex.com serving Revdex.com serving Metro Washington DC & Eastern PennsylvaniaRE: ID Number: ***Dear *** ***:I am sending this letter in response to the customer complaint described above Our customers are very
important to us and we make every effort to provide a positive experience for our customers We would like to extend our sincere apologies to *** *** for any negative experience she may have suffered at our facilityWe have conducted an investigation of this matterWhen breakdowns or vandalism occurs and repairs need to made, we attend to these needs as urgently as we can while coordinating with our vendors.We are sorry for the inconvenience this may have caused *** ***The gate has since been repaired and as a courtesy a credit offer to her account has been extended to herAs such, we consider this matter closed.Please do not hesitate to contact me with any questions or concerns.Sincerely,Dana T***CubeSmart

went to rent storage unit their add the unit is 5xbut not right the unit size was 4xthen I change my mind asking for bigger space witch they don't have that size available then I been told that they will refund my money back to my credit card, they were a lair after days they told me oh we going to send me a check witch this is another lie I been waiting days for them to return my money back never did they told me to wait ,the charge me $now the they saying they will refund only $, scam business thieves don't trust cub smart storage don't do business with them they never return calls back not good business the storage was on street w Bradenton FL the manager name Michael C*** don't trust them don't do business with them

I've had a horrible experience with the customer services repI want to know why are they calling me from their personal number to degrade me and harrass meI want to take my.things out from the storage room and pay my bill but do not want to go threw anyone who works there!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer can reach directly out to me if he prefers as we have resolved and credited his account as a courtesy
Thank you
Suzanne S***, RP
Paralegal
CubeSmart
Old Lancaster Road
Malvern, PA
Direct Dial: ###-###-####
Fax: ###-###-####
www.cubesmart.com | Email Account: ***@cubesmart.com

January 22,
Roman" size="3">
Revdex.com Metro Washington DC &
Eastern Pennsylvania
Attn: *** ***
RE: Case No: ***
Dear Ms***:
I
am sending this letter in response to the Customer Complaint described
above. Our Customers are very important
to us and we make every effort to address and resolve our Customer’s claims and
concerns. While we empathize with the
Customer for any negative experience he may have encountered, our teammates at
the store have worked with MrBendele to resolve his refund.
Additionally,
as part of the move in process, Customers must acknowledge each paragraph of
the rental contract before signing and accepting the terms and conditions. We sincerely hope that this experience will
not impede his future business with our company and we apologize for any
inconvenience he may have incurred
If you have any questions or require any additional
information, please do not hesitate to contact me
Sincerely,
Suzanne
HS*** **
Paralegal
CubeSmart
Direct
Dial: ###-###-####
Fax:
###-###-####
www.cubesmart.com | Email Account: ***
cc: *** ***, Esq

February 18,
Dear ***:
We are in receipt of your correspondence, dated February 11, 2014, which included ***’ concerns in connection
with her storage space at CubeSmart Facility *** located at *** *** *** *** ***, MD *** ('“Facility”)
CubeSmart received ***’ claim on or about December 26,After reviewing the facts of this matter, we concluded that we cannot submit to ***’ demand for compensation for damagesAccordingly, CubeSmart sent the enclosed denial letter to *** on or about January 6, outlining the reasons for the denial
We wish we could have been of greater assistance to *** in this matterPlease do not ' hesitate to contact the Legal Department at ###-###-####
Sincerely,

We would like to extend our sincere apologies to *** *** for any negative experience this customer may have suffered at our facility. We have conducted an investigation of this matter and, while we empathize with the Customer, we do not agree that CubeSmart should reimburse the Customer.The promotion to which the Customer refers was offered by a moving company partner, and any decision to accept an expired coupon, offer, or promotion is up to that moving company. *** *** took advantage of all applicable promotions from CubeSmart available to him, including use of a free rental truck on move-in, rent discounts and credits when he moved into his space in March of 2014. The company disputes that the Customer had or was told he could use additional, expired vouchers offered by another company when he moved out in December of 2014. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This response is full of irrelevant points such as what other promotions we took advantage of The point is that Cubase advertised a free move, and the coupon we were given said hour, which is short of a free move Furthermore, it was given to us AFTER we bought the storage Also, the representative did indeed say we could use the voucher four our move out
Regards,
*** ***

Dena H*** at Cube Smart in New Braunfels, TX made everything about my move and storage easy as could be! She understood my needs, shared concerns with me that I might not have thought of, and made sure that everything about our transaction was clearShe went above and beyond, and even raved about how much she enjoyed her position at Cube Smart, and meeting/helping peopleThe units are spotless, the grounds are safe, and the whole experience was pleasantWould definitely recommend

Revdex.com of Metro Washington DC
& Eastern PA
face="Times New Roman" size="3">
Attn: *** ***
RE: Case No: ***
Dear *** ***:
I
am sending this letter in response to the Customer Complaint described
above. Our Customers are very important
to us and we make every effort to address and resolve our Customer’s claims and
concerns. We sincerely apologize to *** *** for any negative experience she may have encountered
It
is my understanding that the store was in the process of offering a credit to
*** *** for any inconvenience. We
appreciate her feedback and will use this as an opportunity to improve our
services and procedures
If you have any questions or require any additional
information, please do not hesitate to contact me
Sincerely,
Suzanne
** S***, RP
Paralegal
CubeSmart
Direct
Dial: ###-###-####
Fax:
###-###-####
www.cubesmart.com | Email Account: ***@cubesmart.com
cc: Customer’s
Storage Unit

Dear *** ***:
size="4">
I am sending this letter in
response to the Customer Complaint described above. Our Customers are very important to us and we
make every effort to address and resolve our Customer’s claims and
concerns. We sincerely apologize for the technical issues that our Customer experienced on the website and upon move in. Our District Manager has reached out to *** *** to resolve his concerns and we hope that *** *** continues to utilize our services and self storage facilities in the future. We appreciate the feedback and the opportunity to improve upon our servicesThank youSincerely,
Suzanne S***, RP
Paralegal for CubeSmart
* *** *** ***
Malvern, PA ***
***@cubesmart.com

Revdex.com Metro Washington DC &
Eastern PennsylvaniaAttn: *** ***
size="2">RE: Case No: ***
Dear Ms***:
I
am sending this letter in response to the Customer Complaint described
above. Our Customers are very important
to us and we make every effort to address and resolve our Customer’s claims and
concerns.We empathize with the Customer for any
negative experience she may have encountered, and our teammates have worked
with Ms*** to resolve her issueThere was miscommunication
over a previous conversation with the District ManagerI resolved the
misunderstanding and her account is being credited one month’s rental fees.
As such, CubeSmart considers this matter closedWe
sincerely hope that this experience will not impede her future business with
our company and we apologize for any inconvenience she may have incurred. If you have any questions or require any additional
information, please do not hesitate to contact me
Sincerely,
Dana
J***Communications
& Social Media AssociateCubeSmart

To whom it may concern:I am sending this letter in response to the customer complaint described above. Our customers are very important to us and we make every effort to provide a positive experience to our customersWe would like to extend our sincere apologies to MsGordon for any
negative experience she may have suffered at our facility We understand that our Divisional Vice President reached out to the customer on October to resolve the issueWe are working with the customer and have instructed her to reach out to the insurance company as first recourseIn addition to helping her with her claim, CubeSmart will also make some concessions in her favor.As such we consider this matter closed.Very truly yours,CubeSmart

See attachment

Revdex.com of Metro Washington DC and
Eastern PAAttn: *** ***
RE: ID Number: ***
(“Complaint”)
Dear *** ***:
I
am sending this letter in response to the customer Complaint described
above. Our Customers are very important to us and we
make every effort to provide a positive experience to our Customers.We
would like to extend our sincere apologies to *** *** for any negative
experience this customer may have suffered at our facility. We have conducted an investigation of this
matter and, while we empathize with the Customer, we do not agree that CubeSmart
should reimburse the Customer
The
promotion to which the Customer refers was offered by a moving company partner,
and any decision to accept an expired coupon, offer, or promotion is up to that
moving company*** *** took advantage of all applicable promotions from CubeSmart available to
him, including use of a free rental truck on move-in, rent discounts and
credits when he moved into his space in March of The company disputes that the Customer had or
was told he could use additional, expired vouchers offered by another company when
he moved out in December of 2014.
Sincerely,
Dana
J***Communications
and Social Media AssociateCubeSmart